Mitel 6867i Premium User manual

Mitel 6867i SIP Phone
41-001567-00 REV01
RELEASE 4.0.0 SP1 USER GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel is a trademark of Mitel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 6867i SIP Phone Release 4.0.0 SP1 User Guide
41-001567-00 REV01 - December 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved

Software License Agreement
1
SOFTWARE LICENSE AGREEMENT
Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide,
non-transferable,non-sublicenseableandnon-exclusive,restricteduselicensetouseSoftware
in object form solely with the Equipment for which the Software was intended. This Product
may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the
terms of this agreement. These programs are confidential and proprietary, and are protected
assuch by copyrightlawasunpublishedworksandby international treatiesto the fullestextent
under the applicable law of the jurisdiction of the Customer. In addition, these confidential and
proprietary programs are works conforming to the requirements of Section 401 of title 17 of the
United States Code. Customer shall not disclose to any third party such confidential and
proprietary programs and information and shall not export licensed Software to any country
except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnishedinobjectcodeform.Customershallnotmodify,copy,reproduce,distribute,transcribe,
translate or reduce to electronic medium or machine readable form or language, derive source
code without the express written consent of the Seller and its Suppliers, or disseminate or
otherwise disclose the Software to third parties. All Software furnished hereunder (whether or
not part of firmware), including all copies thereof, are and shall remain the property of Seller
and its Suppliers and are subject to the terms and conditions of this agreement. All rights
reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by
the terms and conditions contained herein. Removal or modification of trademarks, copyright
notices, logos, etc., or the use of Software on any Equipment other than that for which it is
intended, or any other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall immediately discontinue
use and destroy or return to Seller all licensed software and other confidential or proprietary
information of Seller. In no event shall Seller or its suppliers or licensors be liable for any
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or consequential
damages) arising out of the use of or inability to use the software, even if Seller has been
advised of the possibility of such damages.

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Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Dialpad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
UI Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Methods of Customizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Phone Options via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Phone Status via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

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Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Line and Call Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using the Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Configuring Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) . . . . . . . . . . . . . . . . . . . . .95
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

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Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Handling Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Managing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

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Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
BroadSoft BroadWorks Executive and Assistant Services . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220
Model M680i and M685i Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
Why is my speakerphone not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . .223
Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Repair Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Mitel 6867i SIP Phone Release 4.0.0 SP1 User Guide
6
WELCOME
The Mitel 6867i is a 24-line SIP phone designed for power users who demand a lot from
both their phones and their networks. The Mitel 6867i provides remarkable HD
wideband audio and an enhanced speakerphone that utilizes dual microphones and
advanced audio processing to achieve richer and clearer handsfree conversations.
Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6867i
offers a large color LCD display, 6 programmable soft keys, 4 programmable context
sensitive system keys and native DHSG/EHS and USB headset support. With its fully
customizable hard key layout, XML capabilities, and an environmentally efficient PoE
class 2 rating, the 6867i is one of the most advanced SIP desktop phones available on
the market today.
ABOUT THIS GUIDE
This guide explains how to use the basic features of your new 6867i phone. Not all features
listed are available by default. Contact your System or Network Administrator to find out which
features and services are availableto you on your system. Your System Administrator has the
ability to customize some features on this phone. For information on more advanced settings
and configurations, Administrators should refer to the Mitel SIP IP Phones Administrator
Guide.
DOCUMENTATION
•Mitel 6867i SIP IP Phone Quick Reference Guide – Contains call handling instructions,
an overview of the User Interface (UI) and details on UI navigation, as well as information
on other important features. The Quick Reference Guide can be downloaded from
http://www.miteldocs.com.
•Mitel 6867i SIP IP Phone Installation Guide – Contains installation and set-up instruc-
tions, general features and functions, and basic options list customization. The Installation
Guide can be downloaded from http://www.miteldocs.com.
•Mitel 6867i SIP IP Phone User Guide– Describes the most commonly used features and
functions for an end user. The User Guide can be downloaded from
http://www.miteldocs.com.
•Mitel SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP
phonesonthenetworkandcontainsadvancedconfigurationinstructions.TheAdministrator
Guide is intended for the System Administrator and can be downloaded from
http://www.miteldocs.com.
PHONE FEATURES
• 3.5” QVGA color TFT LCD with backlight
• Built-in, two-port 10/100/1000 Gigabit Ethernet switch – lets you share a connection with
your computer
• USB 2.0 port (100mA maximum)
• 6 programmable and 4 context-sensitive softkeys

Welcome
7
• Press-and-hold speed dial key configuration feature
• Supports up to 24 call lines with LEDs
• Wideband handset
• Wideband, full-duplex speakerphone for handsfree calls
• Headset mode support
• AC power adapter (sold separately)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.
REQUIREMENTS
The 6867i requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for
the 6867i phone
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets
Layer (SSL) (HTTPS)
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps]
recommended)
• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for
optimum Gigabit Ethernet performance)
• Power source:
• For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an
Ethernet cable to connect from the phonedirectlytothenetworkforpower(no48VAC
power adapter required if using Power-over-Ethernet [PoE])
• For Ethernet networks that DO NOT supply power to the phone:
• Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no.
GT-41080-1848 (sold separately) to connect from the DC power port on the phone
to a power source
or
• Use a PoE power injector or a PoE switch
INSTALLATION AND SETUP
If your System Administrator has not already setup your 6867i phone, please refer to theMitel
6867i Installation Guide for basic installation and physical setup information. For more
advanced administration and configuration information, System Administrators should refer to
the Mitel SIP IP Phones Administrator Guide.

Mitel 6867i SIP Phone Release 4.0.0 SP1 User Guide
8
IP PHONE KEYS
KEY PANEL
The following sections describe the various 6867i phone key functions and how they can help
you make and manage your calls and caller information.
6867i Handset Line/Call Appearance Keys
High Quality Speakerphone Speaker/Headset Key
Message Waiting Indicator Directory Key
Goodbye Key Navigation Keys/Select Button
Hold Key Transfer Key
Options Key Conference Key
Mute Key Presence Key
Volume Control Programmable Softkeys
Dialpad  Context-Sensitive Softkeys
Callers List Key  TFT LCD Screen
Redial Key






















IP Phone Keys
9
KEY DESCRIPTION
The following table describes the keys on the 6867i:
KEY DESCRIPTION
Goodbye Key - Ends an active call. The Goodbye key also exits an open list,
such as the Options List, without saving changes.
Hold Key - Places an active call on hold. To retrieve a held call, press the
Hold key again or press the Pickup softkey offered on the display.
For more information, see “Placing a Call on Hold” on page 141.
Options Key - Accesses services and options to customize your phone. Your
System Administrator may have already customized some of your settings.
Check with your System Administrator before changing any
Administrator-only options.
For more information, see “Phone Options via the IP Phone UI” on page 24.
Mute Key - Mutes the microphone so that your caller cannot hear you (the
light indicator flashes when the microphone is on mute).
For more information, see “Mute” on page 139.
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree
speakerphone.
Callers List Key - Accesses a list of the last 200 calls received.
For more information, see “Callers List” on page 168.
Redial Key - Accesses a list of the last 100 previously dialed numbers.
Pressing the Redial key twice redials the last dialed number.
For more information, see “Redial” on page 136.
Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i
IP phone IP phone has two default Line keys, each with LED indicator lights.
For more information, see “Line and Call Appearances” on page 75.
Speaker/Headset Key - Transfers the active call to the speaker or headset,
allowing handsfree use of the phone.
For more information, see “Using Handsfree Speakerphone” on page 132.
Directory Key - Accesses a directory of names and phone numbers.
For more information, see “Directory” on page 153.

Mitel 6867i SIP Phone Release 4.0.0 SP1 User Guide
10
Navigation Keys/Select Button - Multi-directional navigation keys allow you
to navigate through the phone’s user interface. Pressing the center Select
button selects/sets options and performs various actions (such as dialing out
when in the Directory, Callers, and Redial Lists).
For more information, see “UI Navigation” on page 22.
Transfer Key - Transfers the active call to another number.
For more information, see “Transferring Calls” on page 142.
Conference Key - Begins a conference call with the active call.
For more information, see “Conferencing Calls” on page 146.
Presence Key - Accesses the partial and full contact presence information
screens, which provide more detailed information about the selected contact.
For more information see “Presence Key” on page 76.
Left Softkeys - 6 programmable keys that allow you to easily perform up to
20 specific functions and access enhanced services provided by third parties
(e.g. XML applications).
For more information see “Configuring Softkeys” on page 78.
Bottom Softkeys - 4 programmable keys that support up to 18 functions.
These keys also act as state-based keys allowing you to easily perform
context-sensitive functions during specific states (i.e. when the phone is an
idle, connected, incoming, outgoing, or busy state).
For more information see “Configuring Softkeys” on page 78.
KEY DESCRIPTION

IP Phone Keys
11
DIALPAD KEYS
The 6867i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9
contain the letters of the alphabet. The 6867i phone dialpad includes the following:
The * is called the star key. The # is calledthe number sign, pound key, or hash key, depending
on one's nationality or personal preference. These can be used for special functions such as
accessing voicemail. The star key and pound key functions are dependant on your country’s
feature availability. Contact your System Administrator for more information about available
functions using these keys.
These dialpad keys can be used for any of the following on the phone:
• Dial a phone number to make a call (see “Dialing a Number” on page 131)
• Enter digits or letters in the IP phone user interface
• Program a speed dial number (see “Speed Dial Key” on page 84)
• Press a speed dial key (see “Speed Dial Key” on page 84)
• Press the keys associated with a called Interactive Voice Response (IVR) system
DIALPAD KEY DESCRIPTION
0 Dials 0
Dials the Operator on a registered phone
1 Dials 1
2 ABC Dials 2
When entering text, this key enters Awith one press, Bwith two presses, and Cwith
three presses
3 DEF Dials 3
When entering text, this key enters Dwith one press, Ewith two presses, and Fwith
three presses
4 GHI Dials 4
When entering text, this key enters Gwith one press, Hwith two presses, and Iwith
three presses
5 JKL Dials 5
When entering text, this key enters Jwith one press, Kwith two presses, and Lwith
three presses
6 MNO Dials 6
When entering text, this key enters Mwith one press, Nwith two presses, and Owith
three presses
7 P QRS Dials 7
When entering text, this key enters Pwith one press, Qwith two presses, Rwith three
presses, and Swith four presses.
8 TUV Dials 8
When entering text, this key enters Twith one press, Uwith two presses, and Vwith
three presses
9 WXYZ Dials 9
When entering text, this key enters Wwith one press, Xwith two presses, Ywith three
presses, and Zwith four presses.

Mitel 6867i SIP Phone Release 4.0.0 SP1 User Guide
12
GETTING STARTED
The 6867i must be set up and be configured prior to its first use. This section describes phone
behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.
PLUGGING IN AND STARTING THE PHONE
The 6867i automatically begins the start up sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your
phone.
The phone displays the following startup screens.

Getting Started
13
The 6867i phone then checks settings and looks for new configuration and firmware updates
fromaconfigurationserver.Thismaytakeafewmomentswhilethephonedownloadsthelatest
updates.
IflanguagepackswereloadedtoyourphonebyyourSystemAdministrator,thefollowingscreen
displays during startup.
Note: New updates to your phone can be automatically scheduled from the server. This
is set up on the phone system by your System Administrator and should be scheduled
during non-business hours or slow call periods.
WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT
IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION
INFORMATION.

Mitel 6867i SIP Phone Release 4.0.0 SP1 User Guide
14
When the configuration update is complete, the phone displays the following screens and then
displays the Home screen.

Getting Started
15
NETWORK CONNECTED/NETWORK DISCONNECTED
IfyourphonesuccessfullyconnectstothenetworkthephonewillgodirectlytotheHomescreen.
If your phone did not successfully connect to the network, the Network Disconnected prompt
appears on the display and the telephone status light turns on.
Checkthatthecablesaretightlyconnectedtothephoneandtothewalljack.The phoneshould
automatically detect when it is reconnected and remove the Network Disconnected prompt
from the screen. However, if changes have been made to your phone’s network settings, you
may need to restart your phone. Check with your System or Network Administrator for
assistance.
Formoreinformationaboutconnectingyour phone,see the Mitel 6867i IP Phone Installation
Guide.
Note: If the phone displays a No Service status message you can still use the phone
butnotethatitisnotregisteredwiththeRegistrar.Formoreinformationaboutregistering
your phone, contact your System Administrator.

Mitel 6867i SIP Phone Release 4.0.0 SP1 User Guide
16
UI OVERVIEW
HOME SCREEN
Whenthephonehas successfully updatedtheconfigurationandconnected to the network,the
phone displays the Home screen. The Home screen displays the current line, your name (SIP
screenname),thedateandtime,andvariousimportantstatusmessages.Itisthedefaultscreen
displayed when the phone is in an idle state.
Phone/Line Status Indicators and Messages
There are icons that display on the phone to indicate the status of the phone and/or the status
of the line. These icons display on the upper right corner of the Home screen.
Note: Your System Administrator should have configured your SIP screen name, line
number, and any other administrative features required. If your name does not display
on the screen, contact your System Administrator.
Date and Time
Line and Name
Status indicators
Status Messages

Getting Started
17
The following table identifies and describes the phone/line status indicators on the Home
screen.
In addition to the phone/line status indicators, status messages with regards to the following
are displayed on the Home screen when the situation arises:
• Number of missed calls
• Phone lock status
• SCA Caller IDs
• XML-related text
• Network status
Softkeys
6 left softkeys and 4 bottom softkeys are always displayed on the Home screen. You can
configure the left softkeys with up to 20 functions and configure the bottom softkeys with up to
18 functions as required.
ICON DESCRIPTION
Phone Locked - The lock icon displays on the Home screen indicating that the phone is in
alocked state preventing thephone frombeing used and preventing any changes frombeing
made to the phone.
Voicemail - The voicemailicondisplays on theHome screenonlyif you havenewmessages
waiting. The number in the red circle indicates how many new messages you have. To
access your voicemail messages, use the star codes for your system if a voicemail softkey
has not been configured on your phone. For more information on your system’s star codes,
please refer to the documentation for the voicemail system you are using.
Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the
DND feature is enabled. When DND is enabled, callers calling into the phone hear a busy
signal or a message, depending on the configuration.
Call Forward - The Call Forward icon displays on the Home screen when the Call Forward
feature is enabled. When Call Forward is enabled, incoming phone calls are automatically
forwarded to a defined number when your phone is in a busy state and/or when the call is
not answered after a specified number of rings.
Note: For more information about configuring the left and bottom softkeys, see
“Configuring Softkeys” on page 78.
More Softkey
Bottom Softkeys
Left Softkeys

Mitel 6867i SIP Phone Release 4.0.0 SP1 User Guide
18
If you or your Administrator have configured softkey functions on your phone, the labels for
those functions display on the screen. For example, in the illustration above XML Menu and
Voicemail were configured as XML and speed dial keys respectively and the remaining three
leftsoftkeyswere configured as Busy Lamp Field (BLF)keys.Thebottomset of softkeyswere
configured as DND (Do Not Disturb), Call FWD (Call Forward), and Lock/Unlock respectively.
A More softkey as indicated by dots is also displayed at the bottom right of the screen if you
have configured more softkeys than can be displayed at one time. These dots indicate the
number of softkey pages and its relative position.
Off-Hook and Dialing Screen
When you pickup the handset on the Home screen, the screen displays as follows:
This screen displays the Dial key at the bottom. This key is context-sensitive and cannot be
changed.
The More softkey is also displayed if you have any configured bottom softkeys. For example,
in the previous figure, the 6867i has three softkeys configured that are viewable on the next
softkey “page”. Pressing the More softkey toggles between the first and second “pages” to
display all the rest of the configured softkeys (as per the figure below).