Mitel MiVoice 5360 User manual

MiVoice Business
MiVOICE 5360 IP PHONE USER GUIDE

ii
NOTICE
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© Copyright 2016, Mitel Networks Corporation
All rights reserved
MiVoice 5360 IP Phone User Guide
April 2016
58013707
IMPORTANT! THIS PHONE IS NOT SUITABLE FOR DIRECT CONNECTION TO THE
PUBLIC-SWITCHED TELEPHONE NETWORK. CONNECT THE PHONE TO A MITEL
NETWORKS SYSTEM ONLY.

Table of Contents
iii
About Your Phone........................................................................................................1
Elements of Your Phone............................................................................................................2
Ring/Message Indicators...........................................................................................................3
For Users on Resilient Mitel Communications Director (MCD) Systems...................................3
Mitel Line Interface Module........................................................................................................3
Using Your IP Phone with Mitel Unified Communicator Express...............................................3
HTML Applications.....................................................................................................................4
Tips For Your Comfort And Safety.............................................................................................4
Don't Cradle the Handset!......................................................................................................................4
Protect your Hearing..............................................................................................................................4
Adjust the Viewing Angle.......................................................................................................................4
Using Your Default Phone Window..............................................................................5
Getting Started with Your Phone...............................................................................................5
5360 IP Phone Default Window.................................................................................................6
Gadget Sidebar on the 5360 IP Phone......................................................................................7
Using Applications on the 5360 IP Phone....................................................................8
Accessing Your Phone Applications..........................................................................................9
Getting Help...............................................................................................................................9
Tips for Setting up Your Phone and Touch Screen...................................................................9
Customizing Your Phone............................................................................................ 10
Using the Settings Application.................................................................................................10
Specify Language....................................................................................................................11
Specify Text Size.....................................................................................................................11
Specify Call Notification Behavior............................................................................................11
Adjust Display Brightness........................................................................................................12
Specify Screen Saver timer.....................................................................................................12
Calibrate the Display................................................................................................................12
Specify Audio Feedback Options.............................................................................................13
Enable Message Key...............................................................................................................13

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Enable PC Connectivity...........................................................................................................14
Float Keys................................................................................................................................14
Adjust the Ringer.....................................................................................................................14
Cleaning Your 5360 IP Phone.................................................................................................15
Text Entry ................................................................................................................................15
Text Entry Window...............................................................................................................................15
Keyboards............................................................................................................................................17
Setting Up Your Contact List......................................................................................19
Adding Names to Your Contact List.........................................................................................19
Editing Information in Your Contact List ..................................................................................19
Visual Voice Mail........................................................................................................20
Set Up your Mailbox ................................................................................................................20
Enable Visual Voice Mail.........................................................................................................20
Opening the Visual Voice Mail Application..............................................................................20
Log Into Your Mailbox From Your Own Extension...................................................................21
Log Into Your Mailbox From Another Extension......................................................................21
Log Out Of Your Mailbox.........................................................................................................22
About the Visual Voice Mail Main Window ..............................................................................22
Display Message Details .........................................................................................................23
Play a Voice Message.............................................................................................................25
Dial Message Sender ..............................................................................................................25
Save a Message......................................................................................................................26
Delete a Message....................................................................................................................26
Add a Message Sender to Your Contacts List.........................................................................26
Forward a Message to Another Mailbox..................................................................................27
Forward a Message to Your Email Address............................................................................27
Using the Call History Application ..............................................................................28
View Call Log Details...............................................................................................................28
Review Call Log Icons.............................................................................................................29

Table of Contents
v
Delete Logs..............................................................................................................................29
Call Forwarding..........................................................................................................30
Using Quick Call Forward Always............................................................................................30
Programming Call Forwarding Defaults...................................................................................31
Programming Features on Your Keys........................................................................32
Tips on Programming Features...............................................................................................32
Features available for programming on programmable keys..............................................................32
Applications available for programming on programmable keys.........................................................34
Program Feature Keys Using the Settings Application............................................................34
Clear Programming from a Key...............................................................................................36
Making and Answering Calls......................................................................................37
Dial from your People Application............................................................................................37
Phone Book.............................................................................................................................37
Answer a Call...........................................................................................................................38
End a Call................................................................................................................................38
Redial ......................................................................................................................................38
Redial - Saved Number ...........................................................................................................39
Handsfree Operation ...............................................................................................................39
Auto-Answer............................................................................................................................40
Using the Analog line...............................................................................................................40
Call Handling..............................................................................................................41
Hold .........................................................................................................................................41
Mute.........................................................................................................................................41
Transfer ...................................................................................................................................42
Direct Transfer to Voice Mailbox..............................................................................................42
Conference..............................................................................................................................43
Conference Split......................................................................................................................43
Add Held..................................................................................................................................43
Swap........................................................................................................................................44

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Using Other Features.................................................................................................45
Account Codes ........................................................................................................................45
ACD.........................................................................................................................................45
Attendant Call Hold - Remote Retrieve....................................................................................46
Callback...................................................................................................................................46
Call Forward - Remote (I'm Here)............................................................................................46
Call Forward - End Chaining....................................................................................................47
Call Forward - Forced..............................................................................................................47
Call Forward - Override ...........................................................................................................48
Call Park..................................................................................................................................48
Call Pickup...............................................................................................................................49
Campon...................................................................................................................................49
Direct Paging...........................................................................................................................50
Direct Paging - Handsfree Answerback Enabled ................................................................................50
Direct Paging - Handsfree Answerback Disabled................................................................................51
Direct Voice Call......................................................................................................................52
Do Not Disturb.........................................................................................................................52
Emergency Calls......................................................................................................................53
Emergency Calls When Emergency Call Routing Programmed.........................................................54
Float Keys................................................................................................................................54
Programming Float Keys .....................................................................................................................55
Using Float Keys..................................................................................................................................56
Group Listen............................................................................................................................56
Group Paging / Meet Me Answer.............................................................................................57
Group Presence.......................................................................................................................57
Handoff - Personal Ring Groups..............................................................................................59
Headset Operation...................................................................................................................59
Hot Desking.............................................................................................................................61
Hot Desk Remote Logout ........................................................................................................61
Hot Desk - PIN Change...........................................................................................................62
Make Busy...............................................................................................................................62

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Message Waiting Indicator ......................................................................................................62
Messaging - Advisory ..............................................................................................................63
Messaging - Callback ..............................................................................................................63
Messaging - Cancel Callback..................................................................................................64
Messaging - Cancel All Callbacks ...........................................................................................65
Music .......................................................................................................................................65
Night Answer ...........................................................................................................................65
Override (Intrude) ....................................................................................................................65
Paging .....................................................................................................................................66
Phone Lock..............................................................................................................................66
User PIN..................................................................................................................................67
Record a Call...........................................................................................................................68
Reminder.................................................................................................................................69
Voice Dialler.............................................................................................................................70
Speed Call...............................................................................................................................70
Contact Presence ................................................................................................................................70
Tag Call ...................................................................................................................................71
Trunk Flash..............................................................................................................................71
Using Your Phone with the 5310 IP Conference Unit................................................. 72
Access the Conference Controller...........................................................................................72
Turn the Conference Unit On and Off......................................................................................72
Adjust the Conference Unit Volume.........................................................................................72
Place the Conference Unit in Presentation Mode....................................................................72
Exit the Conference Controller.................................................................................................73
Mute the Conference Unit........................................................................................................73
Using the Line Interface Module................................................................................. 74
Making and Answering Calls Using the Analog key ................................................................74
Making and Answering Calls Using the Failover Mode ...........................................................75

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Using Your Phone with the Cordless Module and Accessories..................................76
Elements of Your Cordless Module and Accessories..............................................................78
Handset/Headset Combinations..............................................................................................78
Pairing the Cordless Module and Accessories........................................................................78
Pairing a DECT Cordless Accessory with a DECT Cordless Module .................................................79
Pairing a Bluetooth Accessory with a Bluetooth Module.....................................................................79
Unpairing an Accessory.......................................................................................................................80
Cordless Module LED Indicators.............................................................................................80
Using a Cordless Device as a Remote Control .......................................................................81
Using the Mute Key on a Cordless Device..............................................................................81
Using the Volume Keys on Cordless Device...........................................................................81
Using the Mitel Cordless Handset..............................................................................82
Elements of the Cordless Handset..........................................................................................82
Answer a Call...........................................................................................................................83
Hang up...................................................................................................................................83
Dialing – Auto Dial Disabled....................................................................................................83
Dialing – Auto Dial Enabled.....................................................................................................83
Handset Alerting Tones and LEDs ..........................................................................................84
Using the Mitel DECT Cordless Headset ...................................................................86
Answer a Call...........................................................................................................................86
Hang Up ..................................................................................................................................87
Dialing – Auto Dial Disabled....................................................................................................87
Dialing – Auto Dial Enabled.....................................................................................................87
Headset Alerting Tones and LEDs ..........................................................................................87
Using a Bluetooth Headset.........................................................................................89
Answer a Call...........................................................................................................................89
Hang Up ..................................................................................................................................89
Dialing – Auto Dial Disabled....................................................................................................89
Dialing – Auto Dial Enabled.....................................................................................................90

Table of Contents
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Using the Cordless Devices Application.....................................................................91
Low Battery Level....................................................................................................................91
Viewing Cordless Module Information.....................................................................................91
Enabling/Disabling Auto-Connect on a Bluetooth Headset .....................................................92
Connecting/Disconnecting a Bluetooth Headset .....................................................................92
Editing a Bluetooth Headset Name..........................................................................................92
Auto Dial..................................................................................................................................93

MiVoice 5360 IP Phone User Guide
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MiVoice 5360 IP Phone User Guide
1
About Your Phone
The Mitel®5360 IP Phone is a high-end color phone with a touch display that delivers graphically
rich applications. It is a full-feature enterprise-class phone that provides a large color backlit
graphics display with 48 programmable self-labeling keys, six intuitive call state sensitive
softkeys, superior sound quality, and a built-in HTML toolkit for desktop applications
development.
Equipped with a Gadget Sidebar, the seven-inch display enables one-touch access to embedded
or internet-based content and applications. The Gadget Sidebar provides you with a quick launch
tool for embedded applications as well as HTML applications.
The 5360 IP Phone is compatible with the Mitel 3300 IP Communications Platform (ICP). The
5360 IP Phone is ideal for any enterprise executive or manager, Teleworker, and Contact Center
supervisor. The 5360 IP Phone supports Mitel Call Control (MiNet) protocol only.
The 5360 IP Phone

MiVoice 5360 IP Phone User Guide
2
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution touch screen that assists you in selecting
and using phone features and applications.
The display area provides 48 self-labeling buttons that can be programmed
as speed call keys, fixed function keys, hard keys, applications, or line
appearance keys, according to your communication needs. On your home
page, the bottom right feature key is always your Prime Line key.
2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in
your voice mailbox.
3) Volume, Speaker
and Mute Controls Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your
phone's handset, headset or handsfree microphone off during a call.
4) Fixed Function Keys Give you access to the following phone functions:
(MENU): provides access to menus for your phone's applications
and settings.
(CANCEL): ends a call when pressed during the call, and, when
you are programming the phone, eliminates any input and returns to
the previous menu level.
(REDIAL): calls the last number dialed.
(HOLD): places the current call on hold.
(TRANS/CONF): initiates a call transfer or establishes a three-
party conference call.
(MESSAGE): provides access to your voice mailbox and flashes
to notify you of messages waiting in your voice mailbox. Note: The
Ring/Message indicator also flashes when messages are waiting.
5) Keypad Use to dial.
6) Gadget Sidebar Provides up to nine quick launch icons that allow you to quickly navigate to
any application (including the Phone/Home icon).
7) Navigation Page
Keys and Context Icon
Use navigation keys to display additional pages of information. There are
two page navigation keys: Back and Next. Additionally, a context icon
shows the application in use.
8) Handsfree Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not
need to use the handset.

MiVoice 5360 IP Phone User Guide
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Ring/Message Indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
For Users on Resilient Mitel Communications Director (MCD) Systems
If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching
to a secondary MCD system. The call continues and there is a change in the operation of some
keys and features on your phone. Normal operation resumes when your phone switches back to
the primary system. If your phone is idle and switched to the secondary system, you'll see a
flashing rectangle on the display. The rectangle remains until the switch to the primary system is
complete.
If the phone fails over to the secondary ICP, you have access to your mailbox on the secondary
ICP only if your Administrator has programmed a mailbox for you.
Notes:
The mailbox on the secondary ICP will not contain the same messages as the mailboxes on the
primary ICP. Any preferences that are voice mail related are not carried from the primary ICP to the
secondary ICP. These preferences must be set on both ICPs.
The People and Settings applications do not support resiliency. Your logs, contact information and
any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP.
Mitel Line Interface Module
The Line Interface module is an optional device that adds an analog phone line (POTS) capability
to your phone. If Emergency Call Routing is not programmed on your MCD, you must use the
Line Interface Module to dial emergency calls. For more information on emergency number
dialing, see Emergency Calls. If you have a Line Interface Module connected to your phone, all
programming of the Line Interface Module, except the Analog Key, is done by the Installer when
your phone is installed. For more information, refer to Programming Features on Your Keys and
Using the Line Interface Module.
Using Your IP Phone with Mitel Unified Communicator Express
When used with Unified Communicator® Express or Unified Communicator Advanced
applications, the 5360 IP Phone becomes a powerful communications tool that helps customers
streamline communications between people and organizations. This leads to improved
productivity, enhanced customer service, reduced costs, and ultimately improved business
process integration. See the appropriate user guide at http://edocs.mitel.com for details.

MiVoice 5360 IP Phone User Guide
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HTML Applications
Your 5360 IP Phone may have HTML Applications available for your customized use. The HTML
Desktop Toolkit enables simple, intuitive development of customized applications that are easily
integrated with telephony functions of your 5360 IP Phone.
Tips For Your Comfort And Safety
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhere in this guide for
more information.
Protect your Hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your phone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the
release tabs on the sides of the stand to
detach the base unit.
3. Hinge the hooks of the base unit into the
notches on the back of the phone and snap
into place as follows:
a. For a high-angle mount, hinge the two
lower hooks into the bottom set of
notches and snap the two upper hooks
into the middle set of notches.
b. For a low-angle mount, hinge the two
lower hooks into the middle set of
notches and snap the two upper hooks
into the top set of notches.

MiVoice 5360 IP Phone User Guide
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Using Your Default Phone Window
The 5360 IP Phone default phone window and Gadget Sidebar are shown and described below.
The Phone window provides access to programmable keys and the main phone interface.
Getting Started with Your Phone
When you receive your phone, you may need to program features and applications. Press the
blue Menu key to access your phone’s applications. You can then program your phone’s
settings, your contact list using People, Call Forwarding and so forth. See Using Applications On
The 5360 IP Phone.
5360 IP Phone Window

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5360 IP Phone Default Window
Feature Function
1) Status Bar Displays time, date, and icons indicating feature states as follows:
Call History () – Indicates new missed calls
Call Forward Always On ( ) – Indicates Call Forward Always is
activated.
Message Waiting ( ) - Indicates new voice mail.
Headset ( ) - Indicates that the phone is in headset mode.
DND ( ) - Indicates DND (Do not disturb) mode.
Logged in as ( ) - Indicates that a hot desk user is logged in.
Conference Unit () - Indicates that the 5310 Conference Unit is
connected and turned on.
2) Information Display/User
Prompt Area Provides prompts in most phone applications. Content changes based on the application.
3) Control Area/Softkeys Allow you to access specific call control features, which are context
sensitive. These are non-programmable feature keys, which are specific to
the application or state of the set. The 5360 IP Phone provides six softkeys
or eight softkeys, depending on the application.
4) Programmable Keys Provides 48 self-labeling keys that can be programmed as speed call keys,
fixed function keys, hard keys, applications, or line appearance keys. For
instructions on programming the keys, see Programming Features on Your
Keys.
This dynamic area is also used for displaying components based on the
applications being used, including a QWERTY keyboard.
5) Navigation Page Keys
(Footer) Shows context and summary information based on information in the Programmable Keys area, such as Page Indicators, numbers of items, and
so forth.
Navigation keys display additional pages of information. There are two
page navigation keys: Back and Next.
6) Gadget Sidebar Provides up to nine quick launch icons that allow you to quickly navigate to
any application (including the Phone/Home icon). See Gadget Sidebar on
the 5360 IP Phone.

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Gadget Sidebar on the 5360 IP Phone
The Gadget Sidebar is a vertical bar that runs down the right side of the 5360 IP Phone’s display.
The Gadget Sidebar contains a series of icons that provide one-touch access to the most
commonly accessed phone applications and features, including HTML applications. The Gadget
Sidebar is designed to accommodate up to nine quick launch icons, including the Phone icon,
which always returns you to the main phone screen. The Gadget Sidebar consists of the following
icons for applications:
Call History
Visual Voicemail
People
Call Forwarding
Help
Backlight/Light bulb (for turning off the backlight)
Phone/Home

MiVoice 5360 IP Phone User Guide
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Using Applications on the 5360 IP Phone
Your 5360 IP Phone provides applications that simplify the use of your phone. This table
describes the applications that you may have on your 5360 IP Phone. The associated icon
appears on the Gadget Sidebar or as a context icon in the navigation area. Simply touch the
Gadget Sidebar icon to open the application.
Applications/Icons Function
Call History
Use the Call History application to display lists of the calls that you have
missed, made, and answered. This feature allows you to filter the call
records and display information on each call on the list. See Using the Call
History Application for more information.
Voice Mail
Use the Voice Mail application to login and logout of voicemail boxes, and
review messages. You can login to your own mailbox or login as a guest to
another directory number’s mailbox. See Visual Voice Mail for more
information.
People/Contact List
Use the People application to add, delete and edit contact names and
numbers. You can also dial anyone on your contact list from the People
application. The People window displays up to eight contacts per page,
ordered alphabetically by last name. For information on using the People
application, refer to Setting Up Your Contact List and Dial From Your
People Application.
Call Forwarding
Use the Call Forwarding application to quickly set Call Forward Always.
The Call Forwarding window shows your current Call Forwarding settings
and provides access to change the default settings. See Call Forward for
more information on how to add, edit, delete, and activate Call Forwarding
settings.
Conference Unit
Use the Conference Unit application to control the 5310 IP Conference
Unit. Use this application to turn the conference unit off or on, to adjust the
volume, or to put the conference unit into Presentation mode. You can only
run one Conference Controller session at a time. The Conference Unit
application is available only when your phone is connected to a 5310
Conference Unit. See Using Your Phone with the 5310 Conference Unit for
more information.
Backlight On/Off
Turns the backlight off.
HTML Apps
Provides access to customer-developed HTML applications. A different icon
may be provided by the HTML application.
Phone/Home
Press the Home icon to bring you back to the main Phone/Home window.
Cordless Device
Use the Cordless Devices application to configure and view status of
cordless accessories. See Using the Cordless Module for more information.

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Applications/Icons Function
Settings
Use the Settings application to display and quickly change your phone’s
current communications settings. See Using the Settings Application for
more information.
Help
Provides access to Quick Help and displays a list of the key icons, if Help is
available on your phone.
Clean Mode Provides access to the Clean Mode application that allows the touch screen
to be cleaned without activating any features.
Accessing Your Phone Applications
To open the Applications window, press the blue Menu key . The Applications home window
gives the current list of your phone’s applications.
To open an application, touch the specific application icon on the Gadget Sidebar or touch the
application name on the display.
For information on programming features and applications, see Programming Features On Your
Keys.
Getting Help
To access the 5360 IP Phone Help and documentation:
Press
Tips for Setting up Your Phone and Touch Screen
After you receive your 5360 IP Phone, use the options in the Settings application to
customize your phone.
Calibrate your display for maximum touch accuracy. You may also want to turn on the button
beep to receive an audible tone that indicates you have engaged the button or icon. See
Specify Audio Feedback Options and
Calibrate the Display.

MiVoice 5360 IP Phone User Guide
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Customizing Your Phone
Use the Settings application to customize your phone.
Note: The System Administrator can invoke a Lock Default Configuration option on a per-
phone basis. When this is in effect, the system administrator sets the settings for
Programmable Keys and you cannot change them.
Using the Settings Application
The Settings application provides a single location to access all your phone settings. Select any
of the options below to access a window where you can view and configure settings for your
phone.
Note: You can access Settings by pressing the blue Menu key , and then Settings.
The Settings window provides the following:
Programmable Keys: Use to assign features or applications to the Programmable Keys that
are available in the Phone application.
Languages: Allows you to select the language in which phone prompts and applications
appear. Supported languages are English, French, Spanish, German, Dutch, Italian, and
Portuguese. Note: The system can support up to three languages at one time. Language
choices appearing in the phone display are controlled by ICP programming.
Text Size: Allows you to specify the font size (large or small) for the 5360 IP Phone.
Call Notification: Use to specify the Phone application behavior when incoming or outgoing
calls occur.
Brightness: Allows you to adjust the display brightness of your phone.
Screen Saver: Sets a specific time of inactivity on your phone that triggers the screen to dim
and a screen saver to display.
Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well
as the error beeps, and enable or disable the setting.
Message Key Configuration: Allows you to configure the Message key.
PC Connectivity: Allows you to enter a password that is used by the phone to establish
communications with the PC-resident Unified Communicator (UC) Express application.
Float Keys: Allows you to enable or disable up to three float keys. Float keys are typically
used to display unanswered ringing lines on designated keys where the ringing lines would
otherwise be hidden on one of the phone’s application pages.
Calibrate Display: Allows you to calibrate the touch display for optimum touch sensitivity.
AutoDial (if Cordless Module installed): Automatically dials the configured Auto Dial number.
About 5360 IP Phone: This screen displays the software release.