ATCOM A2SV Series User manual

A2SV
IP Phone
Version: 1.0
2022-03-03
IP Phone
User Manual

A2SV IP Phone User Manua l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2
Content
Contact ATCOM ................................................................................. 5
1. Overview of A2SV ...................................................................... 6
1.1. Interface ......................................................................... 7
1.2. Hardware .......................................................................... 7
1.3. LTE data parameters ............................................................... 7
1.4. Software .......................................................................... 8
1.5. Network ........................................................................... 9
1.6. Management and Maintenance ........................................................ 9
1.7. Protocol .......................................................................... 9
1.8. Compliant and Certified Standard ................................................. 10
1.9. Packing list ..................................................................... 10
1.10. Connection ......................................................................... 11
1.10.1. LTE network ................................................................. 11
1.10.2. Wi-Fi Network (the phone must support Wi-Fi mode) ........................ 11
1.10.3. LAN port instructions (the phone need to support the LAN port model) ....... 12
1.11. Installation ....................................................................... 12
1.11.1. Connecting port introduction ................................................. 12
1.11.2. Installation instruction ....................................................... 13
1.11.3. Connection instruction ....................................................... 19
2. Call Function ........................................................................ 20
2.1. Answer the calls .................................................................... 20
2.2. Make Calls .......................................................................... 20
2.3. Pre-dial ............................................................................ 22

A2SV IP Phone User Manua l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn3
2.4. Multiple line dial-up ............................................................... 22
2.5. Call Hold ........................................................................... 22
2.6. Call Transfer ....................................................................... 23
2.7. Mute calls .......................................................................... 23
2.8. 5-Way Conference .................................................................... 24
2.9. Hang up the phone ................................................................... 25
2.10. Voicemail .......................................................................... 26
3. Keypad and GUI ....................................................................... 26
3.1. Keypad .............................................................................. 26
3.2. Starting ............................................................................ 29
3.3. Standby .......................................................................... 31
3.4. Configuration .................................................................... 32
3.4.1. Status info .............................................................. 34
3.4.2. Call Features ............................................................ 36
3.4.3. Contacts ................................................................ 49
3.4.4. History .................................................................. 56
3.4.5. Message ................................................................. 59
3.4.6. Settings ................................................................. 60
3.4.7. Display .................................................................. 78
4. Advanced Feature .......................................................................... 80
4.1. Codecs .............................................................................. 80
4.2. Capture and Upgrading ............................................................... 81
4.3. Auto Provision ...................................................................... 82
4.4. Export & Import configuration file ............................................... 84
4.4.1. Export configuration file ................................................. 84

A2SV IP Phone User Manua l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn4
4.4.2. Import configuration file ................................................. 85
4.5. Export System log ................................................................ 85
4.6. Dial plan ........................................................................ 86
4.6.1. Replace Rule ............................................................ 87
4.6.2. Dial-now ................................................................ 88
4.6.3. Area Code ............................................................... 89
4.6.4. Block Out................................................................ 90
5. WI-FI ..................................................................................... 91
5.1. Configure the WIFI on the phone ..................................................... 91
5.2. Configure the WIFI on the WEB ....................................................... 91
5.3. Enterprise WiFi .................................................................. 92
6. LTE Network ............................................................................... 93
6.1. Configure the LTE on the phone ...................................................... 93
6.2. Configure the account on the LTE network ............................................ 93
7. FAQ ....................................................................................... 94
7.1. How to reset to factory ............................................................. 94
7.2. Upgrade the firmware on safe mode ................................................... 95
7.3. How to make IP Peer to Peer call .................................................... 95
8. Troubleshooting ........................................................................... 97
8.1. The phone is failed to register to SIP server ....................................... 97
8.2. The phone is failed to gain IP address .............................................. 97
8.3. Only one party can hear from another on calling ..................................... 97
9. Abbreviation .............................................................................. 98
10. FCC Caution .............................................................................. 99

A2SV IP Phone User Manua l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying
the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel + (86) 755-83018618
Fax + (86) 755-83018319
E-mail [e-mail]
Contact Technical Support
Tel + (86) 755-83018618
E-mail [e-mail]
Website Address: http://www.atcom.cn/

A2SV IP Phone User Manua
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn
6
1. Overview of
A2SV
A2SV-
PW is an innovative 4G dual
supports both standard SIP protocol and carrier VoLTE. It can not only use SIP protocol to
deploy enterprise intranet number and PSTN fixed number, but
mobile number. For A2SV-
PW, the routing function of built
hotspots allow users to access 3G/4G data networks while using voice. A2SV
operators to support their ending customers
suitable for enterprises to apply in internal voice system data network construction, especially
for enterprises that need internal voice system and mobile phone number and to use at the
same time. A2SV-PW VoLTE mo
de is not only compatible with most 4G operators' VoLTE
systems, but also allows users to experience excellent voice quality. Its SIP mode is not only
compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support
applications in ent
erprise voice system.
6
A2SV
PW is an innovative 4G dual
-
mode IP phone, which is applied to 4G environment and
supports both standard SIP protocol and carrier VoLTE. It can not only use SIP protocol to
deploy enterprise intranet number and PSTN fixed number, but
also deploy carrier VoLTE
PW, the routing function of built
-
in 4G ethernet port and 4G Wi
hotspots allow users to access 3G/4G data networks while using voice. A2SV
operators to support their ending customers
who need both voice and network, and also
suitable for enterprises to apply in internal voice system data network construction, especially
for enterprises that need internal voice system and mobile phone number and to use at the
de is not only compatible with most 4G operators' VoLTE
systems, but also allows users to experience excellent voice quality. Its SIP mode is not only
compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support
erprise voice system.
A2SV
l
mode IP phone, which is applied to 4G environment and
supports both standard SIP protocol and carrier VoLTE. It can not only use SIP protocol to
also deploy carrier VoLTE
in 4G ethernet port and 4G Wi
-Fi
hotspots allow users to access 3G/4G data networks while using voice. A2SV
-PW is suitable for
who need both voice and network, and also
suitable for enterprises to apply in internal voice system data network construction, especially
for enterprises that need internal voice system and mobile phone number and to use at the
de is not only compatible with most 4G operators' VoLTE
systems, but also allows users to experience excellent voice quality. Its SIP mode is not only
compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support

A2SV IP Phone User Manua l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn7
A2SV-PW A2SV-P A2SV-W A2SV A2SV-LW Notes: If the suffix
-S is added to each
model in the form,
example A2SV-S;If
the suffix -V is
added it means
that only it means
that only SIP is
supported and
VoLTE is not
supported, VoLTE
is supported, and
SIP is not
supported;
example:A2SV-V
Network 2Pcs 2Pcs 1Pcs 1Pcs No
Wi-Fi Yes No Yes No Yes
SIP Yes Yes Yes Yes Yes
VoLTE Yes Yes Yes Yes Yes
1.1. Interface
Power Input Note: A2SV uses 5V/1A, other models use 5V/2A
LAN Port RJ45
PC Port RJ45
Headset Jack RJ9
Handset Jack RJ9
LTE Nano card Port Nano-SIM card port
1.2. Hardware
LCD 132*52
CPU 400MHz Dual-Core
LED Indicator 1 Status Light , 2 line indicators
1.3. LTE data parameters

A2SV IP Phone User Manua l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn8
LTE Frequency band LTE FDD: B1/ B3/ B8
LTE TDD: B38/ B39/ B40/ B41
TDSCDMA: B34/ B39
WCDMA :B1/ B8
LTE Version 3GPP E-UTRA Realease 11
Bandwidth 1.4 /3 /5 /10/20MHz
Antenna DL MIMO, Support receive diversity
Data LTE LTE FDD: Max 1500Mbps (DL) Max 50Mbps (UL)
LTE TDD: Max 130Mbps (DL) Max 35Mbps (UL)
DC-HSPA+ Max 42Mbps (DL) Max 5.76Mbps (UL)
UMTS Max 384Mbps (DL) Max 384Mbps (UL)
TD-SCDMA Max 4.2Mbps (DL) Max 2.2Mbps (UL)
CDMA Max 3.1Mbps (DL) Max 1.8Mbps (UL)
EDGE Max 236.8Kbps (DL) Max 236.8Kbps (UL)
GPRS Max 85.6Kbps (DL) Max 85.6Kbps (UL)
Note: Different modules of A2SV support different LTE bands, please connect ATCOM
technical support for details.
1.4. Software
 Support VoLTE voice and data (Note: VoLTE voice cannot support all the A2SV modules)
 Support Wi-Fi
 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP accounts registration
 Jitter Buffer, VAD, CNG
 Supported codec: G711A, G711U, G722, L16, iLBC_13_3, iLBC_15_2, OPUS
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（RFC2833, Inband, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 1000 contacts and 50 blacklists

A2SV IP Phone User Manua l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn9
 Call History with 400 records include answered calls, missed calls, dialed calls and forward
calls
 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
 Syslog
 SNTP, NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, OpenVPN, Span to PC port, QoS
 Enterprise WIFI
 WEB access with different login level
 Soft button: soft button *3
 Redundancy SIP server
 Multi-language: English, French, Hebrew, Russian, Spanish, Simplified or Traditional
Chinese, Persian, Polish, Portuguese, Turkish, German, Italian
 Support 2.4GHz WiFi
 Support 4G(LTE) & 3G
1.5. Network
 LAN port: support router mode
 Support Open VPN
 Primary/SecondaryDNS Server
 Support QoS
 Support Enterprise WIFI
 Web access via HTTP&HTTPS
 Support 2.4GHz WiFi with 802.11n protocol
 Support 4G(LTE) and 3G access
 Support TR069
1.6. Management and Maintenance
 Support firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.7. Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX

A2SV IP Phone User Manua l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn10
 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol
1.8. Compliant and Certified Standard
 EC: EN 55032:2015/A11:2020 EN IEC 61000-3-2:2019 EN 61000-3-3:2013/A1:2019 EN
55035:2017/A11:2020
 Comply with ROHS in EU
 Comply with ROHS in China

 Operating temperature: -10 ~ 50°C
 Storage temperature: -10 ~ 50°C
 Operating humidity: 10 ~ 90%
1.9. Packing list
Model A2SV
Telephone 1 Unit
Handset 1 Unit
Handset cable 1 Unit
Stand bracket 1 Unit
Wall bracket 1 Unit
Power adapter Optional
Network Cable 1 Unit，1.5 meters
Quickstart Guide 1 Unit