ATCOM A2SV Series User manual

A2SV
IP Phone
Version: 1.0
2022-03-03
IP Phone
User Manual

A2SV IP Phone User Manua l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2
Content
Contact ATCOM ................................................................................. 5
1. Overview of A2SV ...................................................................... 6
1.1. Interface ......................................................................... 7
1.2. Hardware .......................................................................... 7
1.3. LTE data parameters ............................................................... 7
1.4. Software .......................................................................... 8
1.5. Network ........................................................................... 9
1.6. Management and Maintenance ........................................................ 9
1.7. Protocol .......................................................................... 9
1.8. Compliant and Certified Standard ................................................. 10
1.9. Packing list ..................................................................... 10
1.10. Connection ......................................................................... 11
1.10.1. LTE network ................................................................. 11
1.10.2. Wi-Fi Network (the phone must support Wi-Fi mode) ........................ 11
1.10.3. LAN port instructions (the phone need to support the LAN port model) ....... 12
1.11. Installation ....................................................................... 12
1.11.1. Connecting port introduction ................................................. 12
1.11.2. Installation instruction ....................................................... 13
1.11.3. Connection instruction ....................................................... 19
2. Call Function ........................................................................ 20
2.1. Answer the calls .................................................................... 20
2.2. Make Calls .......................................................................... 20
2.3. Pre-dial ............................................................................ 22

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2.4. Multiple line dial-up ............................................................... 22
2.5. Call Hold ........................................................................... 22
2.6. Call Transfer ....................................................................... 23
2.7. Mute calls .......................................................................... 23
2.8. 5-Way Conference .................................................................... 24
2.9. Hang up the phone ................................................................... 25
2.10. Voicemail .......................................................................... 26
3. Keypad and GUI ....................................................................... 26
3.1. Keypad .............................................................................. 26
3.2. Starting ............................................................................ 29
3.3. Standby .......................................................................... 31
3.4. Configuration .................................................................... 32
3.4.1. Status info .............................................................. 34
3.4.2. Call Features ............................................................ 36
3.4.3. Contacts ................................................................ 49
3.4.4. History .................................................................. 56
3.4.5. Message ................................................................. 59
3.4.6. Settings ................................................................. 60
3.4.7. Display .................................................................. 78
4. Advanced Feature .......................................................................... 80
4.1. Codecs .............................................................................. 80
4.2. Capture and Upgrading ............................................................... 81
4.3. Auto Provision ...................................................................... 82
4.4. Export & Import configuration file ............................................... 84
4.4.1. Export configuration file ................................................. 84

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4.4.2. Import configuration file ................................................. 85
4.5. Export System log ................................................................ 85
4.6. Dial plan ........................................................................ 86
4.6.1. Replace Rule ............................................................ 87
4.6.2. Dial-now ................................................................ 88
4.6.3. Area Code ............................................................... 89
4.6.4. Block Out................................................................ 90
5. WI-FI ..................................................................................... 91
5.1. Configure the WIFI on the phone ..................................................... 91
5.2. Configure the WIFI on the WEB ....................................................... 91
5.3. Enterprise WiFi .................................................................. 92
6. LTE Network ............................................................................... 93
6.1. Configure the LTE on the phone ...................................................... 93
6.2. Configure the account on the LTE network ............................................ 93
7. FAQ ....................................................................................... 94
7.1. How to reset to factory ............................................................. 94
7.2. Upgrade the firmware on safe mode ................................................... 95
7.3. How to make IP Peer to Peer call .................................................... 95
8. Troubleshooting ........................................................................... 97
8.1. The phone is failed to register to SIP server ....................................... 97
8.2. The phone is failed to gain IP address .............................................. 97
8.3. Only one party can hear from another on calling ..................................... 97
9. Abbreviation .............................................................................. 98
10. FCC Caution .............................................................................. 99

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Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying
the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel + (86) 755-83018618
Fax + (86) 755-83018319
E-mail [e-mail]
Contact Technical Support
Tel + (86) 755-83018618
E-mail [e-mail]
Website Address: http://www.atcom.cn/

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1. Overview of
A2SV
A2SV-
PW is an innovative 4G dual
supports both standard SIP protocol and carrier VoLTE. It can not only use SIP protocol to
deploy enterprise intranet number and PSTN fixed number, but
mobile number. For A2SV-
PW, the routing function of built
hotspots allow users to access 3G/4G data networks while using voice. A2SV
operators to support their ending customers
suitable for enterprises to apply in internal voice system data network construction, especially
for enterprises that need internal voice system and mobile phone number and to use at the
same time. A2SV-PW VoLTE mo
de is not only compatible with most 4G operators' VoLTE
systems, but also allows users to experience excellent voice quality. Its SIP mode is not only
compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support
applications in ent
erprise voice system.
6
A2SV
PW is an innovative 4G dual
-
mode IP phone, which is applied to 4G environment and
supports both standard SIP protocol and carrier VoLTE. It can not only use SIP protocol to
deploy enterprise intranet number and PSTN fixed number, but
also deploy carrier VoLTE
PW, the routing function of built
-
in 4G ethernet port and 4G Wi
hotspots allow users to access 3G/4G data networks while using voice. A2SV
operators to support their ending customers
who need both voice and network, and also
suitable for enterprises to apply in internal voice system data network construction, especially
for enterprises that need internal voice system and mobile phone number and to use at the
de is not only compatible with most 4G operators' VoLTE
systems, but also allows users to experience excellent voice quality. Its SIP mode is not only
compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support
erprise voice system.
A2SV
l
mode IP phone, which is applied to 4G environment and
supports both standard SIP protocol and carrier VoLTE. It can not only use SIP protocol to
also deploy carrier VoLTE
in 4G ethernet port and 4G Wi
-Fi
hotspots allow users to access 3G/4G data networks while using voice. A2SV
-PW is suitable for
who need both voice and network, and also
suitable for enterprises to apply in internal voice system data network construction, especially
for enterprises that need internal voice system and mobile phone number and to use at the
de is not only compatible with most 4G operators' VoLTE
systems, but also allows users to experience excellent voice quality. Its SIP mode is not only
compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support

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A2SV-PW A2SV-P A2SV-W A2SV A2SV-LW Notes: If the suffix
-S is added to each
model in the form,
example A2SV-S;If
the suffix -V is
added it means
that only it means
that only SIP is
supported and
VoLTE is not
supported, VoLTE
is supported, and
SIP is not
supported;
example:A2SV-V
Network 2Pcs 2Pcs 1Pcs 1Pcs No
Wi-Fi Yes No Yes No Yes
SIP Yes Yes Yes Yes Yes
VoLTE Yes Yes Yes Yes Yes
1.1. Interface
Power Input Note: A2SV uses 5V/1A, other models use 5V/2A
LAN Port RJ45
PC Port RJ45
Headset Jack RJ9
Handset Jack RJ9
LTE Nano card Port Nano-SIM card port
1.2. Hardware
LCD 132*52
CPU 400MHz Dual-Core
LED Indicator 1 Status Light , 2 line indicators
1.3. LTE data parameters

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LTE Frequency band LTE FDD: B1/ B3/ B8
LTE TDD: B38/ B39/ B40/ B41
TDSCDMA: B34/ B39
WCDMA :B1/ B8
LTE Version 3GPP E-UTRA Realease 11
Bandwidth 1.4 /3 /5 /10/20MHz
Antenna DL MIMO, Support receive diversity
Data LTE LTE FDD: Max 1500Mbps (DL) Max 50Mbps (UL)
LTE TDD: Max 130Mbps (DL) Max 35Mbps (UL)
DC-HSPA+ Max 42Mbps (DL) Max 5.76Mbps (UL)
UMTS Max 384Mbps (DL) Max 384Mbps (UL)
TD-SCDMA Max 4.2Mbps (DL) Max 2.2Mbps (UL)
CDMA Max 3.1Mbps (DL) Max 1.8Mbps (UL)
EDGE Max 236.8Kbps (DL) Max 236.8Kbps (UL)
GPRS Max 85.6Kbps (DL) Max 85.6Kbps (UL)
Note: Different modules of A2SV support different LTE bands, please connect ATCOM
technical support for details.
1.4. Software
 Support VoLTE voice and data (Note: VoLTE voice cannot support all the A2SV modules)
 Support Wi-Fi
 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP accounts registration
 Jitter Buffer, VAD, CNG
 Supported codec: G711A, G711U, G722, L16, iLBC_13_3, iLBC_15_2, OPUS
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（RFC2833, Inband, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 1000 contacts and 50 blacklists

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 Call History with 400 records include answered calls, missed calls, dialed calls and forward
calls
 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
 Syslog
 SNTP, NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, OpenVPN, Span to PC port, QoS
 Enterprise WIFI
 WEB access with different login level
 Soft button: soft button *3
 Redundancy SIP server
 Multi-language: English, French, Hebrew, Russian, Spanish, Simplified or Traditional
Chinese, Persian, Polish, Portuguese, Turkish, German, Italian
 Support 2.4GHz WiFi
 Support 4G(LTE) & 3G
1.5. Network
 LAN port: support router mode
 Support Open VPN
 Primary/SecondaryDNS Server
 Support QoS
 Support Enterprise WIFI
 Web access via HTTP&HTTPS
 Support 2.4GHz WiFi with 802.11n protocol
 Support 4G(LTE) and 3G access
 Support TR069
1.6. Management and Maintenance
 Support firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.7. Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX

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 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol
1.8. Compliant and Certified Standard
 EC: EN 55032:2015/A11:2020 EN IEC 61000-3-2:2019 EN 61000-3-3:2013/A1:2019 EN
55035:2017/A11:2020
 Comply with ROHS in EU
 Comply with ROHS in China

 Operating temperature: -10 ~ 50°C
 Storage temperature: -10 ~ 50°C
 Operating humidity: 10 ~ 90%
1.9. Packing list
Model A2SV
Telephone 1 Unit
Handset 1 Unit
Handset cable 1 Unit
Stand bracket 1 Unit
Wall bracket 1 Unit
Power adapter Optional
Network Cable 1 Unit，1.5 meters
Quickstart Guide 1 Unit

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Headset Optional
1.10. Connection
1.10.1. LTE network
The phone insert the SIM card, and get the LTE or 3G network after the phone power on.
When the phone is successfully connected to the network, the LCD would appear the icon .
The topology is as follows:
Note: LTE network support LAN port routing feature, and the default DHCP network segment is
192.168.225.X. and connect the port to the PC, the phone default IP address is 192.168.225.1.
1.10.2. Wi-Fi Network (the phone must support Wi-Fi mode)
1.10.2.1 Wi-Fi hotspot (Wi-Fi AP) mode
The phone turns on the Wi-Fi hotspot (Wi-Fi AP) function by default, the LCD would
appear the icon .
The initial SSID and password of the hotspot can be viewed on the sticker on the
phone back cover.

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Please press Menu→Wi-Fi Settings→ Hotspot, you can choose to turn on or off the
hotspot, and press the down navigation key to view or modify the initial name and
password.
1.10.2.2 Wi-Fi network card mode
Please press Menu→Wi-Fi Settings→WLAN, select the Wi-Fi SSID and input the
password, then press the Connect button, the phone would connect the Wi-Fi and the
LCD would show the icon
(Note: Hotspot and Wi-Fi function cannot be used at the same time)
1.10.3. LAN port instructions (the phone need to support the LAN port
model)
When the phone is on an LTE network or connecting the Wi-Fi WLAN, the LAN port
supports the routing feature, and other devices can get the network by connecting to
the phone LAN port.
1.11. Installation
1.11.1. Connecting port introduction
The A2SV connecting port introduction,
From as below picture show the connecting port and insert the standard Nano-SIM card into
the back cover way:
(Note: please don’t plug in and off Nano card when the phone connected power)

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1.11.2. I
nstallation instruction
1. Stand bracket i
nstallation
A.
Put the bottom side of the IP phone upside and press one
into the slot, please refer the picture as below:
13
nstallation instruction
nstallation
instruction
Put the bottom side of the IP phone upside and press one
-
side joints of stand bracket
into the slot, please refer the picture as below:
l
side joints of stand bracket

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B. Press the other side joints into the slot according to the direction of the arrow:
C. It is the right picture after fixing the stand bracket below:

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D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the arrow.
When the joints are pulled out of the slot, you can take off the stand bracket
2. Wall-hung Installation
A. Put the bottom side of the IP phone upside and press one-sidejoints of wall-hung stand
bracket into the slot, please refer the picture as below:

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B. Press the other side joints into the slot according to the direction of the arrow

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C. After install the wall-hung stand bracket, press one-sidejoints of stand bracket into the
slot, please refer to the picture as below:
D. Press the other side joints into the slot according to the direction of the arrow
E. Knock in nails or screws on the wall according to the proportion of the distance between
the hanging holes as below:

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F. It is the right picture after fixing the stand bracket below:
G. Disassemble the stand bracket:

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Push the spring joint of stand and pull the stand according to the direction of the arrow.
According to the direction of the arrow:
1.11.3. Connection instruction

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2. Call Function
2.1. Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3 ways to
answer the call:
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.
When you are talking with the handset and want to switch to speaker or headset mode, please
press key or key,and then put down the handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you want to
hang up, please press key again. Switch calling or talking into handset mode by
lifting the handset under speaker mode. Press key will switch calling or talking into
headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,
press and talk with the caller. If you want to hang up, please press again.
Pressing can change calling or talking into speaker mode, and lifting the handset
switches to handset mode.
2.2. Make Calls