Htek UC912E User manual

Notices Information
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Htek IP Phones UC912E
User Manual
Version 2.0.4.4.45
Jun.2018

Notices Information
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Notices Information
Copyright
Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this
document at any time. And all the illustrations and text in this document are copyright
protected. Therefore, no parts of this document may be used or reproduced, transmitted
by the third parties for any purposes without the express written permission of Nanjing
Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology
Co., LTD. gives its right to download and print copies of this content only for private use as
a user manual. No parts shall have the right to alter, modify or use as commercial means
without prior written permission from Nanjing Hanlong Technology Co., LTD.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.

Notices Information
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Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might
damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

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Table of Content
Table of Content
Notices Information.......................................................................................................................... 2
Copyright....................................................................................................................................2
Safety Instructions....................................................................................................................2
WEEE Warning......................................................................................................................... 2
Cleaning..................................................................................................................................... 3
FCC Statement..........................................................................................................................3
Table of Content............................................................................................................................... 4
Getting Started.................................................................................................................................. 8
Packing List............................................................................................................................... 8
Phone Installation...................................................................................................................10
1. Attach the Foot stand................................................................................................ 10
2. Connect the Handset and optional Headset......................................................... 10
3. Connect the Network and Power............................................................................ 11
Initialization..............................................................................................................................11
Status........................................................................................................................................12
Registration............................................................................................................................. 13
Idle Screen.............................................................................................................................. 16
Getting Familiar with Your Phone................................................................................................ 17
Hardware Components Preview..........................................................................................17
Icon Preview............................................................................................................................19
LED Instruction....................................................................................................................... 20
Power Indicator LED......................................................................................................21
Line LED:( Line Key set as Line)................................................................................. 21
BLF or BLF List Key LED :( Line Key set as BLF)....................................................21
Shared Line Key LED....................................................................................................21
Other Key Led.................................................................................................................22
User Interface......................................................................................................................... 23
Line Key Function Overview.................................................................................................24
Basic Features Configuration.......................................................................................................27
General Settings.....................................................................................................................27
Web Login....................................................................................................................... 27
Administrator Password................................................................................................ 28
Language.........................................................................................................................28
Screen Saver.................................................................................................................. 29
Gray Level....................................................................................................................... 31
Time and Date.................................................................................................................31
LED Status Setting.........................................................................................................36
Key as Send....................................................................................................................36
Network Setting...................................................................................................................... 37
IPv4...................................................................................................................................37
IPv6...................................................................................................................................39

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Table of Content
IPv4&IPv6........................................................................................................................41
PC Port.............................................................................................................................42
Contact Settings..................................................................................................................... 44
Local Directory................................................................................................................44
Remote Phonebook....................................................................................................... 47
LDAP Phonebook...........................................................................................................48
Search Contact...............................................................................................................50
Call History Settings...............................................................................................................51
Call History...................................................................................................................... 51
Audio settings......................................................................................................................... 54
Ring Tone.........................................................................................................................54
Volume............................................................................................................................. 56
Voice Mail Tone...............................................................................................................57
Play Hold Tone................................................................................................................57
Play Hold Tone Delay.................................................................................................... 58
System Settings......................................................................................................................58
Dial Plan...........................................................................................................................58
Dial-Now Timeout...........................................................................................................59
No Key Entry Timeout................................................................................................... 60
Emergency Call.............................................................................................................. 60
Label Scroll......................................................................................................................61
Show Missed Calls.........................................................................................................61
Auto Logout Time........................................................................................................... 62
Reboot in Talking............................................................................................................ 62
Detect IP Conflict............................................................................................................62
Redial Mode.................................................................................................................... 62
Keypad Lock................................................................................................................... 63
Suppress DTMF Display............................................................................................... 64
Suppress DTMF Display Delay....................................................................................64
Check-Syn With Authenticate.......................................................................................64
Other features settings.................................................................................................................. 65
Action URL.............................................................................................................................. 65
Softkey Layout........................................................................................................................ 66
Programmable Key................................................................................................................ 67
Basic Call Features........................................................................................................................68
Place a Call............................................................................................................................. 68
End a Call................................................................................................................................ 69
Receive a Call.........................................................................................................................70
Incoming Call Show Mode....................................................................................................70
Auto Answer............................................................................................................................ 71
Call Hold.................................................................................................................................. 72
Call Transfer............................................................................................................................72
Call Conference......................................................................................................................76
Call Forward............................................................................................................................77

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Table of Content
Call Return...............................................................................................................................80
Call Back..................................................................................................................................80
Call Waiting Tone....................................................................................................................81
Hide Caller ID..........................................................................................................................82
Reject Anonymous................................................................................................................. 82
Call Mute..................................................................................................................................83
DND.......................................................................................................................................... 83
Hot Line....................................................................................................................................84
Auto Redial..............................................................................................................................84
Function Keys Features Settings.................................................................................................85
Line........................................................................................................................................... 85
Speed Dial............................................................................................................................... 86
BLF........................................................................................................................................... 87
BLF List....................................................................................................................................88
Voice Message....................................................................................................................... 89
Direct Pickup........................................................................................................................... 91
Group Pickup.......................................................................................................................... 92
Call Park.................................................................................................................................. 93
Intercom................................................................................................................................... 94
Intercom Barge....................................................................................................................... 95
DTMF........................................................................................................................................96
Prefix........................................................................................................................................ 97
Local Group.............................................................................................................................98
XML Group.............................................................................................................................. 99
LDAP...................................................................................................................................... 100
XML Browser........................................................................................................................ 100
Broadsoft Group...................................................................................................................101
Conference............................................................................................................................102
Forward..................................................................................................................................103
Transfer................................................................................................................................. 103
Hold........................................................................................................................................ 104
Group Listening.................................................................................................................... 105
DND........................................................................................................................................105
Redial..................................................................................................................................... 106
SMS........................................................................................................................................106
Send SMS..................................................................................................................... 106
Set SMS Line Key........................................................................................................107
Record................................................................................................................................... 108
URL Record...........................................................................................................................109
Paging....................................................................................................................................109
Shared Line........................................................................................................................... 110
Public Hold.............................................................................................................................111
Private Hold...........................................................................................................................112
Hot Desking...........................................................................................................................113

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Table of Content
ACD........................................................................................................................................ 114
Zero Touch.............................................................................................................................115
Multicast Paging................................................................................................................... 116
Sending RTP Stream................................................................................................... 116
Receiving RTP Stream................................................................................................ 117
BT Feature.....................................................................................................................................119
WIFI Feature................................................................................................................................. 123
Manual................................................................................................................................... 123
Provision................................................................................................................................126
Upgrade......................................................................................................................................... 127
Factory Reset....................................................................................................................... 127
Pcap Feature........................................................................................................................ 128
System Log........................................................................................................................... 128
Upgrade................................................................................................................................. 129
Configuration File.................................................................................................................131
Troubleshooting............................................................................................................................133
Why is the phone LCD screen blank?..............................................................................133
Why does the phone display "Network Unavailable"?...................................................133
Why can’t I get a dial tone?................................................................................................ 133
Where to set the tone?........................................................................................................133
How to download XML Configuration?............................................................................. 134
How to Import Trusted CA certificate?..............................................................................134
How to Import Server CA certificate?............................................................................... 135
How to use Vlan?.................................................................................................................135
How to use LLDP?...............................................................................................................135
How to Set LCD and Web GUI?........................................................................................ 135
How to Upgrade via FTP?.................................................................................................. 136
How to make Ringtone?......................................................................................................136
How to use Open VPN?......................................................................................................136
Provisioning Guide on Free PBX...................................................................................... 136
Redundancy Server.............................................................................................................136
How to Use Auto Provision Phonebook?......................................................................... 136
All Documents...................................................................................................................... 136

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Getting Started
Getting Started
Packing List
The package contains the following parts, please check if all the items are notmissed:
1. The phone device
2. The footstand
3. Handset

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Getting Started
4. Headset cord
5. Power adapter
6. Ethernet cable
7. Quick installation reference

Getting Started
10
Phone Installation
1. Attach the Foot stand
2. Connect the Handset and optional Headset