Htek UC912E User manual

Notices Information
1
Htek IP Phones UC912E
User Manual
Version 2.0.4.4.45
Jun.2018

Notices Information
2
Notices Information
Copyright
Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this
document at any time. And all the illustrations and text in this document are copyright
protected. Therefore, no parts of this document may be used or reproduced, transmitted
by the third parties for any purposes without the express written permission of Nanjing
Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology
Co., LTD. gives its right to download and print copies of this content only for private use as
a user manual. No parts shall have the right to alter, modify or use as commercial means
without prior written permission from Nanjing Hanlong Technology Co., LTD.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.

Notices Information
3
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might
damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

4
Table of Content
Table of Content
Notices Information.......................................................................................................................... 2
Copyright....................................................................................................................................2
Safety Instructions....................................................................................................................2
WEEE Warning......................................................................................................................... 2
Cleaning..................................................................................................................................... 3
FCC Statement..........................................................................................................................3
Table of Content............................................................................................................................... 4
Getting Started.................................................................................................................................. 8
Packing List............................................................................................................................... 8
Phone Installation...................................................................................................................10
1. Attach the Foot stand................................................................................................ 10
2. Connect the Handset and optional Headset......................................................... 10
3. Connect the Network and Power............................................................................ 11
Initialization..............................................................................................................................11
Status........................................................................................................................................12
Registration............................................................................................................................. 13
Idle Screen.............................................................................................................................. 16
Getting Familiar with Your Phone................................................................................................ 17
Hardware Components Preview..........................................................................................17
Icon Preview............................................................................................................................19
LED Instruction....................................................................................................................... 20
Power Indicator LED......................................................................................................21
Line LED:( Line Key set as Line)................................................................................. 21
BLF or BLF List Key LED :( Line Key set as BLF)....................................................21
Shared Line Key LED....................................................................................................21
Other Key Led.................................................................................................................22
User Interface......................................................................................................................... 23
Line Key Function Overview.................................................................................................24
Basic Features Configuration.......................................................................................................27
General Settings.....................................................................................................................27
Web Login....................................................................................................................... 27
Administrator Password................................................................................................ 28
Language.........................................................................................................................28
Screen Saver.................................................................................................................. 29
Gray Level....................................................................................................................... 31
Time and Date.................................................................................................................31
LED Status Setting.........................................................................................................36
Key as Send....................................................................................................................36
Network Setting...................................................................................................................... 37
IPv4...................................................................................................................................37
IPv6...................................................................................................................................39

5
Table of Content
IPv4&IPv6........................................................................................................................41
PC Port.............................................................................................................................42
Contact Settings..................................................................................................................... 44
Local Directory................................................................................................................44
Remote Phonebook....................................................................................................... 47
LDAP Phonebook...........................................................................................................48
Search Contact...............................................................................................................50
Call History Settings...............................................................................................................51
Call History...................................................................................................................... 51
Audio settings......................................................................................................................... 54
Ring Tone.........................................................................................................................54
Volume............................................................................................................................. 56
Voice Mail Tone...............................................................................................................57
Play Hold Tone................................................................................................................57
Play Hold Tone Delay.................................................................................................... 58
System Settings......................................................................................................................58
Dial Plan...........................................................................................................................58
Dial-Now Timeout...........................................................................................................59
No Key Entry Timeout................................................................................................... 60
Emergency Call.............................................................................................................. 60
Label Scroll......................................................................................................................61
Show Missed Calls.........................................................................................................61
Auto Logout Time........................................................................................................... 62
Reboot in Talking............................................................................................................ 62
Detect IP Conflict............................................................................................................62
Redial Mode.................................................................................................................... 62
Keypad Lock................................................................................................................... 63
Suppress DTMF Display............................................................................................... 64
Suppress DTMF Display Delay....................................................................................64
Check-Syn With Authenticate.......................................................................................64
Other features settings.................................................................................................................. 65
Action URL.............................................................................................................................. 65
Softkey Layout........................................................................................................................ 66
Programmable Key................................................................................................................ 67
Basic Call Features........................................................................................................................68
Place a Call............................................................................................................................. 68
End a Call................................................................................................................................ 69
Receive a Call.........................................................................................................................70
Incoming Call Show Mode....................................................................................................70
Auto Answer............................................................................................................................ 71
Call Hold.................................................................................................................................. 72
Call Transfer............................................................................................................................72
Call Conference......................................................................................................................76
Call Forward............................................................................................................................77

6
Table of Content
Call Return...............................................................................................................................80
Call Back..................................................................................................................................80
Call Waiting Tone....................................................................................................................81
Hide Caller ID..........................................................................................................................82
Reject Anonymous................................................................................................................. 82
Call Mute..................................................................................................................................83
DND.......................................................................................................................................... 83
Hot Line....................................................................................................................................84
Auto Redial..............................................................................................................................84
Function Keys Features Settings.................................................................................................85
Line........................................................................................................................................... 85
Speed Dial............................................................................................................................... 86
BLF........................................................................................................................................... 87
BLF List....................................................................................................................................88
Voice Message....................................................................................................................... 89
Direct Pickup........................................................................................................................... 91
Group Pickup.......................................................................................................................... 92
Call Park.................................................................................................................................. 93
Intercom................................................................................................................................... 94
Intercom Barge....................................................................................................................... 95
DTMF........................................................................................................................................96
Prefix........................................................................................................................................ 97
Local Group.............................................................................................................................98
XML Group.............................................................................................................................. 99
LDAP...................................................................................................................................... 100
XML Browser........................................................................................................................ 100
Broadsoft Group...................................................................................................................101
Conference............................................................................................................................102
Forward..................................................................................................................................103
Transfer................................................................................................................................. 103
Hold........................................................................................................................................ 104
Group Listening.................................................................................................................... 105
DND........................................................................................................................................105
Redial..................................................................................................................................... 106
SMS........................................................................................................................................106
Send SMS..................................................................................................................... 106
Set SMS Line Key........................................................................................................107
Record................................................................................................................................... 108
URL Record...........................................................................................................................109
Paging....................................................................................................................................109
Shared Line........................................................................................................................... 110
Public Hold.............................................................................................................................111
Private Hold...........................................................................................................................112
Hot Desking...........................................................................................................................113

7
Table of Content
ACD........................................................................................................................................ 114
Zero Touch.............................................................................................................................115
Multicast Paging................................................................................................................... 116
Sending RTP Stream................................................................................................... 116
Receiving RTP Stream................................................................................................ 117
BT Feature.....................................................................................................................................119
WIFI Feature................................................................................................................................. 123
Manual................................................................................................................................... 123
Provision................................................................................................................................126
Upgrade......................................................................................................................................... 127
Factory Reset....................................................................................................................... 127
Pcap Feature........................................................................................................................ 128
System Log........................................................................................................................... 128
Upgrade................................................................................................................................. 129
Configuration File.................................................................................................................131
Troubleshooting............................................................................................................................133
Why is the phone LCD screen blank?..............................................................................133
Why does the phone display "Network Unavailable"?...................................................133
Why can’t I get a dial tone?................................................................................................ 133
Where to set the tone?........................................................................................................133
How to download XML Configuration?............................................................................. 134
How to Import Trusted CA certificate?..............................................................................134
How to Import Server CA certificate?............................................................................... 135
How to use Vlan?.................................................................................................................135
How to use LLDP?...............................................................................................................135
How to Set LCD and Web GUI?........................................................................................ 135
How to Upgrade via FTP?.................................................................................................. 136
How to make Ringtone?......................................................................................................136
How to use Open VPN?......................................................................................................136
Provisioning Guide on Free PBX...................................................................................... 136
Redundancy Server.............................................................................................................136
How to Use Auto Provision Phonebook?......................................................................... 136
All Documents...................................................................................................................... 136

8
Getting Started
Getting Started
Packing List
The package contains the following parts, please check if all the items are notmissed:
1. The phone device
2. The footstand
3. Handset

9
Getting Started
4. Headset cord
5. Power adapter
6. Ethernet cable
7. Quick installation reference

Getting Started
10
Phone Installation
1. Attach the Foot stand
2. Connect the Handset and optional Headset

Getting Started
11
3. Connect the Network and Power
Initialization
After your phone has been powered up, the system boots up and performs the following
steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display "Booting"
And then show “Initializing “during the initialization.
The IP Phone will upgrade the firmware if there is a new firmware on your server. And the
IP Phone will show “Check firmware, please waiting…“ afterinitialization.

Getting Started
12
Then IP Phone will show Reboot information:
By default the phone attempts to contact a DHCP server in your network in order to obtain
its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user
interface. The information of phone status includes: Information(e.g., Model, IP, MAC,
Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway,
DNS… )Account (e.g., register status of accounts)
To view the phone status via phone interface:
1. Press Menu →Status →Information
2. Press Menu →Status →Network
3. Press Menu →Status →Network→IPV4
4. Press Menu →Status →Accounts (UC912E support four accounts).
To view the phone status via Web interface:
1. Login webpage (For How to login, please refer to Web Login)
2. View the information of Version, Account and Network.

Getting Started
13
Registration
To register via phone interface:
1. Press Menu→ Settings→ Advanced setting (default password: admin)→Accounts.
2. Select the desired account
3. Select Enable for Account active
4. Select the desired profile of the account,and enter the Profile,fill the SIP Server.
5. Fill the SIP User ID, Authenticate ID
6. Fill the Password and Name (shown on LCD).
7. Press Save to save the configuration.
Note:
If there is a port of sip server, you need to press “1” on the keypad, then you will find the
“:”.

Getting Started
14
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing “1”, you will find “, . ?:;”
Pressing “0”, you will find “ < >(){}[]”
Pressing “*”, you will find “*/”!@$”
Pressing “#”, you will find “#’%&*|”
To register via web interface:
1. Login Web interface and Click Profile→ Basic.
2. Fill the Primary SIP Server and other profile information.
3. Select the SIP Transport.
4. Click to save the configuration.
5. Click Account→ Basic.

Getting Started
15
6. Select Yes for Account Active.
7. Select the desired Profile.
8. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account
information.
9. Click to save the configuration.
Note:
1. All fields with *must be filled. If changed, it requires a phone restart.
2. Account Status says the account registered successfully or not.
3. When change the account information via phone, it will shown Restart note
when back to idle page.

Getting Started
16
Idle Screen
Name
Description
1. Date & Time
It shows the phone’s time & date. For Date& time setting, see
Time&Date
2. Notice
It shows the phone features status, More see Icon Preview
This area shows the four line key labels. Line keys are also can
be used as other function keys. For more information you can
3. Line Keys
refer to
Line Keys
This area shows the soft key labels. The default soft key labels
are
4. Soft Key
“History”, “Directory”, “DND” and “Menu”. More to see
Programmable Key
5. Default Account
This shows the current use account. User can
to change the default use account.
use

17
Getting Familiar with Your
Phone
Getting Familiar with Your Phone
Hardware Components Preview
Item
LCD screen
Power Indicator LED
Line keys
Soft keys
Description
To Presentation all information about the date& time,
accounts, soft keys, messages, calls and other some
information.
To indicate the power status
The phone supported up to 2 accounts
1. Steady green: idle interface, during a call..
2. Blink red: a call incoming
Labels automatically to identity their context-sensitive
features.
1. OK.
Up arrow key: To move up of the selection shown
on the screen.
Right arrow key: To move right of the selection
Navigation keys
shown on the screen.
Left arrow key: To move left of the selection
shown on the screen.
Down arrow key: To move down of the selection
shown on the screen.

18
Getting Familiar with Your
Phone
1. To return to idle screen.
2. To cancel the information or call on the screen.
Mute key
Line Keys
1. To mute the voice during the call (green light).
2. To un-mute the call.
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice Mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Local Group
13. XML Group
14. XML Browser
15. LDAP
16. Network Directories
17. Conference
18. Forward
19. Transfer
20. Hold
21. DND
22. Redial
23. Call Return
24. SMS
25. Record
26. URL Record
27. Paging
28. Group Listening
29. Public Hold
30. Private Hold
31. Hot Desking
32. ACD
33. Zero Touch
34. URL
35. Network Group
36. Multicast Paging
37. Group Call Park
38. CallPark Retrieve

19
Getting Familiar with Your
Phone
39. Pull Call
40. Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red: A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered
41. Broadsoft Group
Speaker
Press this button to place a call in hands-free mode.
Redial
To dial the previous dialed number.
To act as send key.
To decrease the volume.
Volume
To increase the volume.
Alphanumeric keypad
Headset
To enter the phone numbers, letters and so on.
To indicate that the phone is or not in Headset
mode.
Transfer
To transfer a call to a third party.
To enable or disable Forward feature during the idle page.
Message
To indicator the New message, and press to read.
Icon Preview
Icon
Description
Network

Getting Familiar with Your
Phone
20
Registered succeed
Unregistered
Speakerphone mode
Handset mode
Headset mode
Mute
Forward
Do Not Disturb
SRTP
Received calls
Dialed Calls
Missed calls
Forward calls
LED Instruction
This part mainly instructs the LED status. The Power LED Status describe on the premise
that the LED setting all set as Yes. For LED status setting, please refer to: LED Status
Setting