Mitel MiVoice 6940 User manual

Mitel MiVoice 6940 IP Phone
58015142 REV00
RELEASE 1.0 USER GUIDE FOR MIVOICE BUSINESS

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
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without the express consent from Mitel. Please contact our legal department at [email protected] for
additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please
refer to the website: http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S.
patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents.
For more information on the PD patents that are licensed, please refer www.cmspatents.com.
Mitel MiVoice 6940 IP Phone User Guide
58015142 - October 2016
®,™ Trademark of Mitel Networks Corporation
© Copyright 2016, Mitel Networks Corporation
All rights reserved

Software License Agreement
1
Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable,
non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely
with the Equipment for which the Software was intended. This Product may integrate programs,
licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These
programs are confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the jurisdiction of
the Customer. In addition, these confidential and proprietary programs are works conforming to the
requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to
any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and
restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in
object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or
reduce to electronic medium or machine readable form or language, derive source code without the
express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the
Software to third parties.All Software furnished hereunder (whether or not part of firmware), including
all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to
the terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the
terms and conditions contained herein. Removal or modification of trademarks, copyright notices,
logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any
other material breach of this Agreement, shall automatically terminate this license. If this Agreement
is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller
all licensed software and other confidential or proprietary information of Seller. In no event shall
Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation,
damages for loss of business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to use the software,
even if Seller has been advised of the possibility of such damages.

Mitel MiVoice 6940 IP Phone User Guide
2
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cleaning the Mitel MiVoice 6940 IP phone touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Input methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
On-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cordless Bluetooth handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LED indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Alerting tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
On-screen battery indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Powering on/ff the Bluetooth cordless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Plugging in and starting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Static Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Enabling Bluetooth functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Pairing a Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Table of Contents
3
Forgetting a Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Disconnecting a connected Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Renaming a paired Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connecting to a different or disconnected Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Audio Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Configuring and using programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Call Forward Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Initiating a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Receiving calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Creating a multi-party conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Ending a conference and transferring remaining parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Managing calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
General functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Personal folder features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Corporate and Mobile folder features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Deleting entries from the Call History application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Mitel MiVoice 6940 IP Phone User Guide
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Copying entries to the Personal folder in the Contacts application . . . . . . . . . . . . . . . . . . . . . . . 78
Missed calls indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Pairing a mobile phone using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Syncing mobile contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Answering an incoming mobile call using your Mitel MiVoice 6940 IP phone . . . . . . . . . . . . . . . . . 83
Moving audio from an active mobile call between your mobile phone
and Mitel MiVoice 6940 IP phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Additional features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Mitel M695 Programmable Key Module (PKM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
USB headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Welcome
5
Welcome
The Mitel MiVoice 6940 IP phone is a top-of-the-line executive phone with a large
high-resolution touch display that delivers graphically rich applications. As a full-feature
enterprise-class phone, the Mitel MiVoice 6940 IP phone provides 96 programmable
self-labeling keys and six intuitive state sensitive softkeys.
The Mitel MiVoice 6940 IP phone features superior sound quality with a cordless Bluetooth
handset featuring enhanced audio capabilities, a speakerphone that utilizes advanced audio
processing to achieve richer and clearer handsfree conversations, and native Bluetooth and
USB headset functionality.
The 6940 IP phone supports MobileLink, a feature that provides seamless mobile integration
using Bluetooth wireless technology. MobileLink highlights include the ability to:
• Answer a mobile phone call using your Mitel MiVoice 6940 IP phone.
• Effortlessly move mobile call audio between the Mitel MiVoice 6940 IP phone and your
mobile phone.
• Sync your mobile phone’s contact list with your Mitel MiVoice 6940 IP phone.
Accommodating today’s high speed networks through dual Gigabit Ethernet ports, the Mitel
MiVoice 6940 IP phone also offers plenty of support for Mitel and third-party peripherals and
has an environmentally efficient PoE class 3 rating. The Mitel MiVoice 6940 IP phone is one
of the most advanced desktop IP phones available on the market today and is ideal for any
enterprise executive or manager, Teleworker, and Contact Center employee.
The 6940 IP phone is compatible with the MiVoice Business phone system.
About this guide
This guide explains how to use the basic features of your new Mitel MiVoice 6940 IP phone. Not all
features listed are available by default. Your System Administrator has the ability to customize many
features on this phone. Contact your System Administrator to find out which features and services
are available to you on your phone system.
Supporting documentation
To access phone and system-specific documentation:
1. In your browser, go to http://www.mitel.com.
2. Click Product Manuals under the Support section.
3. Select PDF Guides and Online Help under the End User Documents drop-down menu.
4. In the left-hand menu, navigate to Telephones.

Mitel MiVoice 6940 IP Phone User Guide
6
Phone features
Feature highlights include:
• 7" WVGA (800x480) color TFT capacitive touch-screen LCD display with brightness controls
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch
• Embedded Bluetooth 4.0
• USB 2.0 port (500mA maximum)
• Cordless Bluetooth handset
• Enhanced wideband, full-duplex speakerphone for handsfree calls
• Extensive support for peripherals and modules: USB and Bluetooth headsets, M695 Color
Programmable Key (PKM) modules, and Mitel Wireless LAN Adapter
• AC power adapter (sold separately)
• 96 programmable, multi-function, self-labeling keys and six intuitive state sensitive softkeys
• MobileLink support - seamless mobile integration using Bluetooth wireless technology
Installation and setup
Please refer to the Mitel MiVoice 6940 IP Phone Installation Guide included with your phone for
basic installation and physical setup information.
Cleaning the Mitel MiVoice 6940 IP phone touchscreen
Repeated use of the Mitel MiVoice 6940 IP phone may lead to a dirty screen. To clean the phone’s
screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth
made of microfiber suede (preferably one without sewn hems or similar characteristics that would
scratch the surface of the screen). You can use the cloth dry for dusting, polishing and light cleaning,
or dampen it (with water only) to deep clean the surface. If using a damp cloth, make sure to use
just a little water on the cloth. Too much moisture can cause damage to your phone that could be
permanent. If the cloth is dripping or the surface shows water spots after wiping, then you are using
too much water on the cloth.
Some rules to follow when cleaning your screen include:
• Do not use any sharp objects including your fingernail.
• Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point
pen or a screw driver.
• Do not use any type of cleansers including abrasive cleansers.
• Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.
• Do not spray any type of cleaner directly on the phone’s screen.

Welcome
7
• Do not allow any liquid to run down the surface of the touchscreen and under the bezel.
• If using a damp cloth, disconnect power to the phone before wiping the screen.
To clean your Mitel MiVoice 6940 IP phone’s touchscreen:
1. Disconnect power to your phone.
2. Retrieve a soft cloth, such as a microfiber cloth.
3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For
stubborn build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring
out until it is just damp.
4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of the
screen. You can also wipe down the entire phone to remove dirt and grime.
5. Allow your phone to completely dry after you are done cleaning. This should only take a few
minutes.
6. Reconnect power to your phone.
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder. If you use your phone a lot, you may find it more
comfortable to use a headset. See “Accessory support” on page 92 for more information on headsets.
Protect your hearing
Your Mitel MiVoice 6940 IP phone has a control for adjusting the volume of the handset, headset,
and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.
Adjust the viewing angle
The stand for your Mitel MiVoice 6940 IP phone supports two viewing angles (30° and 60°). Adjust
the stand to suit your viewing preference. For instructions on how to adjust the stand, see the Mitel
MiVoice 6940 IP Phone Installation Guide.
CAUTION: Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm
the touchscreen surface and potentially cause transparent conductive film cracks in the screen.
Note: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis extends
the life of your phone’s touchscreen.

Mitel MiVoice 6940 IP Phone User Guide
8
Phone keys
Key panel
The following sections describe the various Mitel MiVoice 6940 IP phone key functions and how
they can help you make and manage your calls and caller information.
qBluetooth Cordless Handset aGoodbye Key
wSpeaker sRedial Key
eMessage Waiting Indicator (MWI) dHold Key
rContacts Key fMute Key
tCall History Key gSpeaker/Headset Key
yVoicemail Key hState-Sensitive Softkeys
uSettings Key jProgrammable Keys
iVolume Control kLCD Touchscreen
oDialpad
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Phone keys
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Key description
The following table describes the keys on the Mitel MiVoice 6940 IP phone:
Key Description
Contacts key - Displays a list of your contacts.
For more information, see “Contacts” on page 60.
Call History key - Displays a list of your missed, outgoing, and answered calls.
For more information, see “Call History” on page 74.
Voicemail key - Provides access to your voicemail service (if configured).
For more information, see “Voicemail” on page 81.
Settings key - Provides services and static settings that allow you to customize
your phone.
For more information, see “Customizing your phone” on page 24.
Volume controls - Adjusts the volume for the ringer, handset, headset, and
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Pressing these keys during an active call adjusts the volume of the audio
device being used (handset, headset, or speaker).
Goodbye key - Ends an active call. The Goodbye key also exits an open list
(such as Call History) and menus (such as the Static Settings menu) without
saving changes.
Redial key - Displays a list of your previously dialed calls. Pressing the Redial key
twice redials the last dialed number displayed on the Home screen.
For more information, see “Redialing a number” on page 53.
Hold key - Places an active call on hold. To retrieve a held call, tap the applicable
Line key.
For more information, see “Placing a call on hold” on page 55.
Mute key - Mutes the microphone so that your caller cannot hear you (the LED
beside the key turns on when the microphone is on mute).
For more information, see “Muting the microphone” on page 55.
Speaker/Headset key - Transfers the active call to the speaker or headset,
allowing handsfree use of the phone.
For more information, see “Audio Path” on page 41.

Mitel MiVoice 6940 IP Phone User Guide
10
Input methods
Dialpad keys
The Mitel MiVoice 6940 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key.
Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone
number to make a call (see “Making calls” on page 53) and to press keys requested by an Interactive
Voice Response (IVR) system. The basic inputs for the Mitel MiVoice 6940 IP phone dialpad includes
the following:
Dialpad Key Description
0 Dials 0
1 Dials 1
2 ABC Dials 2
When entering text, this key enters Awith one press, Bwith two presses, and Cwith
three presses.
3 DEF Dials 3
When entering text, this key enters Dwith one press, Ewith two presses, and Fwith
three presses.
4 GHI Dials 4
When entering text, this key enters Gwith one press, Hwith two presses, and Iwith
three presses.
5 JKL Dials 5
When entering text, this key enters Jwith one press, Kwith two presses, and Lwith
three presses.
6 MNO Dials 6
When entering text, this key enters Mwith one press, Nwith two presses, and Owith
three presses.
7 PQRS Dials 7
When entering text, this key enters Pwith one press, Qwith two presses, Rwith
three presses, and Swith four presses.
8 TUV Dials 8
When entering text, this key enters Twith one press, Uwith two presses, and Vwith
three presses.
9 WXYZ Dials 9
When entering text, this key enters Wwith one press, Xwith two presses, Ywith
three presses, and Zwith four presses.

Phone keys
11
The * is called the star key. The # is called the pound key, number sign, or hash key, depending on
one's nationality or personal preference. These can be used for special functions such as accessing
advanced services. The star key and pound key functions are dependent on your call server’s feature
availability. Contact your System Administrator for more information about available functions using
these keys.
When entering characters in the various Static Settings menus or in different applications (for
example, when adding a contact to your Contacts application), advanced characters can be entered
using the dialpad keys.
The following tables identifies the characters that you can use and the order in which they are
accessible.
Key Uppercase Characters Lowercase Characters
0 0 + 0 +
1 1 . : ; =_ , - ' & ( ) $ ! 1 . : ; =_ , - ' & ( ) $ !
2 A B C 2 a b c 2
3 D E F 3 d e f 3
4 G H I 4 g h i 4
5 J K L 5 j k l 5
6 M NO 6 m n o 6
7 P Q R S 7 p q r s 7
8 T U V 8 t u v 8
9 W X Y Z 9 w x y z 9
* * <SPACE> * <SPACE>
# # / \ @ # / \ @

Mitel MiVoice 6940 IP Phone User Guide
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On-screen keyboard
In addition to the Mitel MiVoice 6940 IP phone’s dialpad keys, an on-screen international keyboard
is available for character input. The on-screen international keyboard automatically displays in
various applications when character input is required.
The lower case layout of the on-screen international keyboard is as follows:
The upper case layout of the on-screen international keyboard is as follows:
The numeric layout of the on-screen international keyboard is as follows:

Phone keys
13
Pressing and holding various keys on the on-screen keyboard allows you choose diacritical and
secondary characters. The diacritical and secondary characters available for the on-screen
international keyboard include:
Press and hold Available diacritics/secondary characters
e èéêëēĕė
u ùúûü
i ìíîïīį
o òóôõöœø
a àáâãäåæā
cçćč
lƚ
nñń
yÿ
sß
!¡
?¿
$€£
({[<
)}]>
`~
=+
/|\
-_

Mitel MiVoice 6940 IP Phone User Guide
14
Cordless Bluetooth handset
Included with your Mitel MiVoice 6940 IP phone is a cordless Bluetooth handset. With a potential
range of up to 10 meters (30 feet), the Bluetooth handset offers convenience and corridor mobility
for Mitel MiVoice 6940 IP phone users.
Feature highlights include:
• Hookswitch (Initiate call/end call) key
• Volume control keys
• Mute key
• Built-in handset ringer
• LED indicators to indicate both connectivity and charging status
• At least six hours talk time
• Over 40 hours standby time
• Handset battery recharge time of three hours or less
• Operating range of up to 30 feet (10 meters) from the IP phone
• Wideband audio capable
Note: The handset comes automatically paired with your Mitel MiVoice 6940 IP phone so it should
be ready to use immediately. If at any point you need to pair the handset with your phone again,
power on the handset by placing the handset on the IP phone’s cradle and follow the procedures
detailed in “Pairing a Bluetooth device” on page 32.

Cordless Bluetooth handset
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Hardware features
Number Feature Description
qLED Blue - Indicates the status of the handset.
Green - Indicates the status of the handset battery.
For more information, see “LED indicator” on page 16.
wHookswitch key Lifting the handset from the cradle activates the handset. If the handset
is already out of the cradle, pressing the Hookswitch key is equivalent to
taking the handset off hook.
Pressing the key again is equivalent to placing the handset on hook.
Pressing the Hookswitch key while on a speakerphone call moves the
call to the cordless handset.
eMute key Mutes the handset microphone so that your caller cannot hear you.
For more information, see “Muting the microphone” on page 55.
rVolume controls Adjusts the volume for the handset. Press the key above the Mute key to
increase the volume and press the key below the mute key to decrease
the volume.
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Mitel MiVoice 6940 IP Phone User Guide
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LED indicator
The cordless Bluetooth handset has two LEDs:
• Blue – indicates the operational status of the handset.
• Green – indicates the status of the electrical charge of the battery.
LED color, states, and indicator descriptions are as follows:
Alerting tones
The handset provides the following alerting tones:
LED Color LED State Indicates
Blue
(Handset Not
in Cradle)
Blinking Handset is not connected and is in pairing mode.
Winking Handset is connected but not in use.
Fading Handset is connected and in use.
Green
(Handset in
Cradle)
Solid Battery is fully charged.
Winking Battery is charging.
Note: It is normal for the handset LED to cycle between winking and solid
as battery charge is maintained.
Off When handset is cradled and the LED does not flash or illuminate, this
indicates an absence of battery power. During the first 30 – 60 minutes that
the light is off, the battery may be trickle charging. If that is the case, the
LED will resume normal behavior within that 60 minute period. If the LED
remains off for more than 60 minutes, then either the battery is no longer
chargeable or there is a problem in the charging circuit.
Notes:
1. Blinking denotes the LED is alternating very quickly between on and off.
2. Winking denotes the LED is alternating between being on for a short period of time and then
off for a longer period of time.
3. Fading denotes the LED is alternating between fading in and out.
Event Tone
Power OFF Four tones successively decreasing in pitch.
Mute key on handset ON Two low pitched tones

Cordless Bluetooth handset
17
On-screen battery indicator
The battery level is also indicated on-screen in the status bar.
Icons and descriptions are as follows:
Powering on/ff the Bluetooth cordless handset
To power on the Bluetooth cordless handset place the handset on the IP phone’s cradle.
To power off the Bluetooth cordless handset, press the Hookswitch key for approximately six
seconds until the LED indicator turns blue and then turns completely off.
Icon Description
Battery is fully charged.
Battery is two-thirds charged.
Battery is one-third charged.
Warning - low battery (within 20 minutes of battery life left).
Critical warning - low battery (within 2 minutes of battery life left).
Note: To continue with a call when the battery of the handset reaches this level, switch to
speakerphone or headset mode and then charge the handset by placing the handset on the
cradle.

Mitel MiVoice 6940 IP Phone User Guide
18
Getting started
The Mitel MiVoice 6940 IP phone must be set up and be configured prior to its first use. This section
describes phone behavior and start up screens you may see when the phone is first plugged in, or
when it is restarted.
Plugging in and starting the phone
The Mitel MiVoice 6940 IP phone automatically begins the start up and network discovery sequence
as soon as it is connected. The phone goes through this process the first time you plug in your phone
and every time you restart your phone.
The phone displays the following startup screens: