Mitel 5560 IPT none User manual

User Guide – Release 1.0

NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be
issued to incorporate such changes.
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electronic or mechanical - for any purpose without written permission from Mitel Networks
Corporation.
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Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
Mitel 5560 IPT - User Guide
April 2007
®,™ Trademark of Mitel Networks Corporation
© Copyright 2007, Mitel Networks Corporation
All rights reserved

Mitel 5560 IPT User Guide
Table of Contents
ABOUT YOUR 5560 IPT ......................................................................................1
Elements of Your 5560 IPT............................................................................................1
Ring/Message indicators...........................................................................................................3
TIPS FOR YOUR COMFORT AND SAFETY.......................................................4
Don't cradle the handset! ..........................................................................................................4
Protect your hearing..................................................................................................................4
Adjust the viewing angle............................................................................................................4
5560 IPT AUDIO MODES.....................................................................................4
Switching Audio Modes.............................................................................................................5
Switching between Audio Paths in Dual Audio Mode...............................................................6
Tips for Using this Guide ...............................................................................................6
USING YOUR DEFAULT WINDOWS AND KEYS...............................................7
Getting Started with 5560 IPT........................................................................................7
For Users on Resilient 3300 ICP Systems ....................................................................8
USING YOUR 5560 IPT APPLICATIONS............................................................9
Using the Settings Application.......................................................................................9
Getting Help.................................................................................................................10
CUSTOMIZING YOUR 5560 IPT........................................................................11
Specify User Information .............................................................................................11
Using the Onscreen Keyboard.....................................................................................11
Specify Display Brightness and Contrast.....................................................................12
Specify Audio Feedback Options.................................................................................12
Specify Text Size.........................................................................................................13
Specify Call Notification Behavior................................................................................13
Adjust Ringer...............................................................................................................14
Enable a Screen Saver................................................................................................14
PROGRAMING FEATURES ON YOUR KEYS..................................................15
Tips for Programming Features...................................................................................15
Program Feature Keys Using the Settings Application................................................16
To program Speed Call:..........................................................................................................17
Edit Key Labels............................................................................................................17
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Mitel 5560 IPT User Guide
Clear Programming from a Key ...................................................................................17
USING THE PEOPLE APPLICATION................................................................18
Setting Up Your Contact List .......................................................................................18
Editing information in your contact list.........................................................................18
USING THE CALL INFO APPLICATION...........................................................18
USING THE CALL FORWARDING APPLICATION...........................................19
Program Call Forward Profiles................................................................................................19
Activate Call Forwarding Profile..............................................................................................20
Cancel Call Forwarding Profile................................................................................................20
MAKING AND ANSWERING CALLS ................................................................21
Dial from a Private Line Key ........................................................................................21
Dial from a Speed Call Key..........................................................................................21
Dial from the People Application..................................................................................21
Dial from the Keypad ...................................................................................................21
Phone Book.................................................................................................................22
Answer a call ...............................................................................................................22
To answer using speaker/microphone:...................................................................................22
End a call.....................................................................................................................23
Switch between two active calls (Dual Audio Mode)....................................................23
Redial...........................................................................................................................23
Redial - Saved Number ...............................................................................................23
Handsfree Operation ...................................................................................................23
Auto-Answer................................................................................................................24
CALL HANDLING ..............................................................................................25
Hold .............................................................................................................................25
Transfer .......................................................................................................................25
Conference..................................................................................................................25
Conference Split..........................................................................................................26
Add Held......................................................................................................................26
Swap............................................................................................................................26
USING OTHER FEATURES...............................................................................27
Account Codes ............................................................................................................27
Attendant Call Hold - Remote Retrieve........................................................................27
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Mitel 5560 IPT User Guide
Callback.......................................................................................................................27
Call History ..................................................................................................................28
Call Park......................................................................................................................28
Call Pickup...................................................................................................................29
Campon.......................................................................................................................29
Direct Paging...............................................................................................................30
Do Not Disturb.............................................................................................................30
Emergency Calls..........................................................................................................30
Group Listen................................................................................................................31
Group Paging / Meet Me Answer.................................................................................31
Headset Operation.......................................................................................................32
Hot Desking.................................................................................................................32
Hot Desk Remote Logout ............................................................................................33
Hot Desk - PIN Change ...............................................................................................33
Message......................................................................................................................33
Message Waiting Indicator ..........................................................................................33
Messaging - Advisory ..................................................................................................34
Message - Callback.....................................................................................................34
Messaging - Cancel Callback ......................................................................................34
Messaging - Cancel All Callbacks ...............................................................................34
Music ...........................................................................................................................35
Night Answer ...............................................................................................................35
Override (Intrude) ........................................................................................................35
Paging..........................................................................................................................35
Reminder.....................................................................................................................35
Ringer Adjust...............................................................................................................36
Speak@Ease...............................................................................................................36
Speed Call...................................................................................................................37
Tag Call .......................................................................................................................37
Trunk Flash..................................................................................................................37
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Mitel 5560 IPT User Guide
ABOUT YOUR 5560 IPT
The Mitel 5560 IPT® is a full-feature, dual port, enterprise-class financial trading device that
provides voice communication over an IP network. Engineered specifically for the high call
volumes of trading environments, the 5560 IPT features:
•two large graphics displays (160 x 320) with self-labeling keys
•optional simultaneous access to two active calls
•separate connections and one-touch switching for dual handsets and/or headsets
The 5560 IPT offers 94 programmable multi-function keys for one-touch feature access. It also
provides ten fixed feature keys for convenient access to features such as Conferencing, push-to-
talk microphone, customizable user settings, and navigational keys to access various screens
and application layers.
The 5560 IPT supports Mitel Call Control (MiNet) protocol. It also supports Hot Desking,
Clustered Hot Desking, and Resiliency, and can be used as a Teleworker phone.
Figure 1. The 5560 IPT
Elements of Your 5560 IPT
Feature Function
1) Left (Master) Side and
2) Right (Slave) Side Provides two large, high-resolution viewing areas that assist you in selecting and using 5560 IPT features.
3) Ring/Message Indicator Flashes to signal an incoming call or to indicate a message waiting in
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Mitel 5560 IPT User Guide
Elements of Your 5560 IPT
Feature Function
your voice mailbox.
4) Handsfree Speaker Provides audio for Handsfree calls, paging, and background music.
5) Fixed Function Keys
and Common Keypad Common and fixed-function keys provide the following 5560 IPT functions, and audio control capability for both Left and Right displays:
Speaker: enables and disables Handsfree mode. See Handsfree
Operation on page 23 for more information.
Menu: provides access to menus for your 5560 IPT's additional
features.
Trans/Conf: initiates a call transfer or establishes a three-party
conference call.
Hold: places the current call for the corresponding handset (left or
right) on hold.
Release (two keys, one for each handset): when pressed during a
call, ends the call (for the corresponding left or right handset).
Microphone either toggles the microphone ON and OFF (when
pressed and immediately released), or allows push-to-talk microphone
use (when pressed and held). Illuminated LED indicates microphone
ON state for the selected call.
Vol + and Vol - provide volume control for the ringer, handset, and
handsfree speakers.
Keypad: use to dial or enter numbers on the active display.
Cancel: use to end a call and return to the dial tone.
6) Navigation Page Keys
for the Right Side and
7) Navigation Page Keys
for the Left Side
Use to display additional pages of information. The 5560 IPT has
three page navigation keys for each display: Back, Next, and Home.
The Home key returns the display to the first page of applications with
multiple pages.
8) Left and Right Keys Left and Right: Maintain control over the common keys, which include
Menu, Speaker, Trans/Conf, Vol +,Vol -, and the keypad. Also
switch between the left and right handsets or headsets.
9) Softkeys On the Left and Right sides, the top three keys closest to the outside
edges of the terminal are softkeys. Key labels change depending on
context.
10) Float Keys On the Left and Right sides, the top three keys closest to the center of
the terminal are Float keys. Up to three concurrent incoming calls
appear on Float keys with associated labels.
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Mitel 5560 IPT User Guide
11) Programmable
Feature Keys Total of 94 self-labeling programmable keys (15 keys on the home page and 16 keys on pages 2 and 3 for each side).
These keys can be programmed as speed call keys, feature keys,
applications, or line appearance keys, according to your
communication needs. The bottom right feature key on each home
page is always the Prime Line key.
12) Handsets You can connect one or two handsets to the 5560 IPT. If desired, you
can replace one or both handsets with a telephony headset. For more
information about audio device connectivity, refer to the 5560 IPT
Installation Guide.
Ring/Message indicators
When indicator is… it means that…
Flashing rapidly Your 5560 IPT is ringing
Flashing slowly A message or callback message is waiting at your 5560 IPT
Off Your 5560 IPT is idle, or you are on a call
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Mitel 5560 IPT User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your 5560 IPT a lot, you may find it
more comfortable to use a headset. See the headset usage section on page 22 for more
information.
Protect your hearing
Your 5560 IPT has a control for adjusting the volume of the handset receiver or headset.
Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at
a moderate level.
Adjust the viewing angle
The stand built into your 5560 IPT tilts to give you a better view of the keys. Refer to Figure 2.
To tilt your 5560 IPT for better viewing:
With the front of the 5560 IPT facing away from you, locate the adjustment handles on either side
of the terminal stand and push them away from you to loosen.
Tilt the stand to the desired position and then pull the ratchet handles toward you to tighten.
Figure 2. Adjusting the viewing angle
5560 IPT AUDIO MODES
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Mitel 5560 IPT User Guide
Your 5560 IPT has two audio mo
the number of handsets/headsets attach
des: single and dual. Audio mode is automatically determined by
ed to the 5560 IPT. The following table explains how
your 5560 IPT behaves and how you can use it in each audio mode.
5560 IPT Audio Mode Behavior and Use
Feature dio ModeSingle Audio Mode Dual Au
Audio and Call Support
Audio paths One Two – left and right
Active calls One active call at a time Two active calls simultaneously
Programming mode h the context to the side you
ing the
Switc
want to program by press
Prime Line key on that side.
Program either side – it’s not
necessary to switch context
Handset/Headset
Connectivity er
left or right port. Any combination of two handsets or headsets.
One handset or headset in eith
Behavior Single handset/headset can
access any line. Left handset accesses the lines associated with the left side.Right handset accesses the lines
associated with the right side.
Use Use single handset no matter
which ‘side’ the call is associated
with.
Use left handset for calls on the
Left side. Use right handset for
calls on the Right side.
Key Use
Left/Right keys quired. h between
left and right audio paths, and to
Not re Press Left/Right to switc
control the common keys.
Common keys – keypad,
Menu, Speaker, Hold, Key presses are delivered to the display that was most recently t
Microphone, Vol+, Vol-,
Trans/Conf, and Cancel active.
Press Left if you want subsequen
presses of the common keys to
apply to the left handset. Press
Right to apply common key
presses to the right handset.
Line keys/Programmed
keys Press keys on either the Left or Right display, no matter which ou .handset you are using.
Use the Left handset when y
press a key on the Left display
Use the Right handset when you
press a key on the right display.
Release keys elease
keys to end a call, no matter which llPress either of the two R
handset you are using.
Press the left Release key for a ca
on the left side. Press the right
Release key for a call on the right
side.
Switching Audio Modes
d dual audio modes only when the 5560 IPT is idle. If you
ay lose track of which audio path you initiated or accepted the call on,
dual audio by deactivating the “power
saver” mode on the headset.
NOTE: Switch between single an
switch during a call, you m
then consequently lose the connection with the caller.
NOTE: Some cordless headsets have a “power saver” option. Activation of this mode may cause
the 5560 IPT to revert to single audio mode. Return to
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Mitel 5560 IPT User Guide
Switching between Audio Paths in Dual Audio Mode
•Use the Left or Right handset (or headset) accordingly.
Notes:
•Switching calls does not place an active call on hold. Pre
Key and then press Hold. ss the corresponding Left or Right
the call being switched to is in Handsfree mode, switch to it by pressing Left or Right (to
he left or right side
independently. Program each side of the 5560 IPT independently, and dial from each side.
guide does not specify whether you should use the right or left
r call
r
ple,
key you have programmed as People”—it means launch the People application
•If
associate the common keys including Microphone to the correct audio path), Speaker,
then Microphone. See Handsfree Operation on page 23.
Tips for Using this Guide
•You can perform all the procedures in this guide on either t
•To avoid confusion, this
handset/headset or fixed function key, because that depends on your particula
situation.
•When this guide tells you to press one of the keys—for example, “Press Release”—it
means press the key that applies to the left or right handset, as needed in your particula
call situation. Similarly, when this guide tells you to access a feature menu—for exam
“Press the
on the left or right display, as needed for your purposes.
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Mitel 5560 IPT User Guide
USING YOUR DEFAULT WINDOWS AND KEYS
The default 5560 IPT windows and keys are shown and described below. The default window
provides access to Applications and programmable keys. Use the default window to program
feature keys.
Getting Started with 5560 IPT
When you receive your 5560 IPT, you need to program features and applications. Pressing the
MENU key provides a list of the applications you can use to customize your 5560 IPT. (See
Figure 3, right-hand display.)
You can use the People application to access/edit your contact list, or the Call Forwarding
application to set up call forwarding profiles. Use the Settings application to program your
personal settings like key programming, display brightness, and audio level. For more
information about the applications, see Using Your 5560 IPT Applications on page 9.
You program the left and right sides of your 5560 IPT separately, which means you may do all
programming procedures described in this section on one and then the other side of the 5560
IPT.
Figure 3. 5560 IPT Display Windows
5560 IPT Default Window and Keys (see Figure 3)
Feature Function
1) Softkeys Allow you to access the call control features that pertain to the feature you
are currently using. These keys are non-programmable and are specific to
the application or the state of the terminal. The 5560 IPT provides 6
softkeys, 3 on each side. Softkey prompts appearing in the display
correspond to the relevant call, so you may see different contextual softkey
prompts on each side at the same time.
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Mitel 5560 IPT User Guide
5560 IPT Default Window and Keys (see Figure 3)
Feature Function
2) Float Keys Display the queue of ringing calls. Up to three concurrent incoming calls
per side appear on Float keys with associated labels.
3) Programmable
Keys Launch specific call control features. Press the Menu key to access the Settings application to program these keys. The 5560 IPT provides 16
programmable keys per page on each display (a maximum of 94
programmable keys when prime line keys are taken into account). For
instructions about programming the keys, see Programming Features on
Your Keys on page 15 .
4) Page Navigation
Keys Display additional pages of information. The 5560 IPT has three page navigation keys for each display: Back, Next, and Home.
5) Status Line Displays time, date, and icons indicating feature states as follows:
•Message Waiting ( ) - Indicates new voice mail.
•DND ( ) - Indicates DND (Do not disturb) mode.
•Logged in as ( ) – Indicates that a hot desk user is logged in.
•Applications Loading ... - Displays during startup.
6) Information Area Provides prompts in most applications. Content changes based on the
application/context.
7) Footer Shows context and summary information based on information in the
Programmable Keys area, such as page indicators and quantity of items.
For Users on Resilient 3300 ICP Systems
If during a call, you hear a beep repeated every 20 seconds it means that your 5560 IPT is
switching to a secondary 3300 ICP system. After the call is cleared, the 5560 IPT switches over
to the secondary ICP. There may be a change in operation of some keys and features. Normal
operation resumes when your 5560 IPT switches back to the primary system. If your 5560 IPT is
idle and switched to the secondary system, you'll see a flashing rectangle on the display. The
rectangle remains until the switch to the primary system is complete.
If the 5560 IPT fails over to the secondary ICP, you have access to your mailbox on the
secondary ICP only if a mailbox has been programmed for you by your Administrator.
Note: The mailbox on the secondary ICP will not contain the same messages as the mailboxes
on the primary ICP. Any preferences that are voice mail-related are not carried from the primary
ICP to the secondary ICP. These preferences must be set on both ICPs.
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Mitel 5560 IPT User Guide
USING YOUR 5560 IPT APPLICATIONS
Your 5560 IPT provides applications that simplify use of your telephony device. Press the Menu
fixed function key in conjunction with the Left or Right button to open the Applications window and
show the current status of all applications.
To open an application, press the key beside the application name:
•People: Use the People application to add, delete and edit contact names and numbers.
You can also dial anyone on your contact list from the People application. The People
window displays up to eight contacts per page, ordered alphabetically by last name. See
Using the People Application on page 18 for more information.
•Call Forwarding: Use the Call Forwarding application to create Call Forward profiles that
identify where to send your incoming calls. The Call Forwarding window displays a list of
the Call Forwarding profiles you have created and indicates which one is active. See Call
Forward on page 19 for more information on how to add, edit, delete, and activate Call
Forwarding profiles.
•Settings: Use the Settings application to display and quickly change your 5560 IPT’s
current configuration settings and personal key programming. See Using the Settings
Application on page 9for more information.
•Help: Use the Help application to launch 5560 IPT Quick Help. See Getting Help on page
10 for more information.
•Call Info: Use the Call Info application to display caller information on your 5560 IPT’s
prime line. Call Info appears automatically on incoming calls if the Call Notification—Display
Call Info Setting is enabled and Call Info is available. For more information, see Using the
Call Info Application on page 18.
Using the Settings Application
Use the Settings application to access your 5560 IPT's general configuration options and to
program personal keys.
To access the Settings application:
1. Press the Left or Right key and then press the Menu fixed function key.
2. Press Settings to open the Settings window and display the following configurable
options:
•User Information: to specify your name and/or extension number (See page 11)
•Programmable Keys: to assign features (like "Speed Call") and applications (like
"People") to the programmable keys on your 5560 IPT (See page 16 )
•Text Size: to specify the font size (large or small). (See page 13 )
•Call Notification: to specify when the default Phone window should appear. (See
page 13 )
•Brightness and Contrast: to adjust the display brightness and contrast of your 5560
IPT. (See page 12 )
•Screen Saver: to specify a specific time of inactivity on your 5560 IPT that triggers
the screen saver to display. (See page 14 )
•Audio Feedback: to enable, disable, and adjust the volume of the audio feedback
(error beeps). (See page 12 )
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Mitel 5560 IPT User Guide
•External Message: This application is not supported in Release 1.0.
•Go to URL: This application is not supported in Release 1.0.
•About 5560 IPT: to display information about the software release.
Getting Help
To access the 5560 IPT help system:
1. Press the Left or Right key and then press the Menu fixed function key.
2. Press Help.
3. Press the < and > keys to view Quick Help items or press Key Icons to view a legend of
5560 IPT display icons.
4. Press Close to exit Help.
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Mitel 5560 IPT User Guide
CUSTOMIZING YOUR 5560 IPT
Use the Settings application to customize your 5560 IPT. Customize both Left and Right displays
independently, as the settings are not shared.
Note: The System Administrator can invoke a Lock to Factory default option on a per-5560 IPT
basis. When this is in effect, the following settings are set by the system administrator and you
cannot change them:
- Programmable Keys
- External Messaging
- Go to URL
Specify User Information
To specify the number or name displayed on your 5560 IPT:
1. Press the Left or Right key and then press the Menu fixed function key.
2. Press Settings.
3. Press User Information.
4. Press Edit Name.
5. In the on-screen keyboard, press the appropriate letters to spell your name. (See Using
the Onscreen Keyboard on this page for more information.)
6. Press Save.
7. Press Edit Number.
8. In the on-screen keyboard, press the appropriate numbers for your line. (See Using the
Onscreen Keyboard on this page for more information.)
9. Press Save.
10. Press Save again.
Note: Press Cancel at any time to exit this application without making any changes or press
Clear to clear the entered name and number. Press Close to close the window and return to the
default window.
Note: If both name and number are programmed, only Name appears on the display.
Using the Onscreen Keyboard
The onscreen keyboard is used to enter name and number information into 5560 IPT applications
and features.
To type Name information when the onscreen keyboard appears:
•Press the right-hand page navigation key to see uppercase letters. Press the left-hand
page navigation key to return to the lowercase selection.
•Repeatedly press the key next to the character you want to enter until that character is
highlighted and then press Insert. If you make an error, use the Åcontrol key or
Backspace to make corrections.
•After you have entered all characters, press Save.
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Mitel 5560 IPT User Guide
To type Number information when the onscreen keyboard appears:
Do one of the following:
•Press the key beside the digit you want to enter
•When you have finished selecting digits, press Save.
Specify Display Brightness and Contrast
You can adjust the brightness and display contrast either via the 5560 IPT volume controls (when
the terminal is idle) or via the Settings application.
To adjust the display contrast using the volume controls:
1. Press Left or Right to select the display to which you wish the changes to apply.
2. Repeatedly press Vol + or Vol -.
3. Perform the same steps for the other display, as needed.
Note: You can use this method only when the 5560 IPT is idle. If the terminal is ringing, this
action adjusts the ring volume. If the terminal is in use, this action adjusts the handset, headset
and speakerphone volume.
To adjust the display brightness and contrast using the Settings application:
1. Press the Left or Right key and then press the Menu fixed function key.
2. Press Settings.
3. Press Brightness and Contrast.
4. Press the Brightness and Contrast keys to adjust the brightness and contrast of your
screen.
5. Press Save.
6. Perform the same steps for the other display, as needed.
Note: Press Cancel at any time to exit this application without making any changes.
Specify Audio Feedback Options
The error beep volume in the 5560 IPT is related to the volume of the speaker. You can set the
beep volume using this procedure; however, adjusting the speaker volume also affects the beep
volume.
To adjust the volume of the audio feedback:
1. Press the Left or Right key and then press the Menu fixed function key.
2. Press Settings.
3. Press Audio Feedback.
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Mitel 5560 IPT User Guide
4. Set the options using the appropriate actions described below:
Option Action
Turn audio feedback off for errors Press Turn Off.
Adjust audio level for error beeps Press Volume + or Volume –
Turn audio feedback on for errors Press Play Error Tone
5. Click Save.
6. Perform the same steps for the other display, as needed.
Note: Press Cancel at any time to exit this application without making any changes.
Specify Text Size
To specify the text size that displays on the 5560 IPT:
1. Press the Left or Right key and then press the Menu fixed function key.
2. Press Settings.
3. Press Text Size.
4. Select Large Text or Small Text.
5. Press Save.
6. Perform the same steps for the other display, as needed.
Note: In some instances, using Large Text size may result in truncated key labels. To restore
proper key labeling, switch to the Small Text setting.
Specify Call Notification Behavior
To specify that the default 5560 IPT window automatically displays when you are making or
receiving calls:
1. Press the Left or Right key and then press the Menu fixed function key.
2. Press Settings.
3. Press Call Notification.
4. Press the appropriate options to identify when you want the default Phone window to
display:
Select this option… To make the Phone window open when…
Made you begin an outgoing call
To my prime line you receive an incoming call on your prime line
To my other lines you receive an incoming call on any line other than your prime line
To any appearance you receive an incoming call on any line appearance
5. Press Save.
6. Perform the same steps for the other display, as needed.
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Mitel 5560 IPT User Guide
Notes:
•When To my prime line is selected, select Display Call Info to display Call
Information instead of the default 5560 IPT window.
•Press Cancel at any time to exit this application without making any changes.
Adjust Ringer
To adjust the Ringer Volume while the 5560 IPT is ringing:
•Press Vol + or Vol -.
Note: If the 5560 IPT is in talk state, this action adjusts the volume of the handset, headset or
speaker. If the 5560 IPT is idle, this action adjusts the contrast.
Enable a Screen Saver
You can program your screen saver to turn on after a specific time period of inactivity on your
5560 IPT. Perform this procedure from both Left and Right sides individually, as settings are not
shared.
To enable a screen saver:
1. Press the Left or Right key and then press the Menu fixed function key.
2. Press Settings.
3. Press Screen Saver.
4. Select the inactivity time, which will activate the backlight switch to dim.
5. Press the Display image checkbox if you wish the default screen saver image to be
displayed when the backlight dims. (If you do not press this checkbox, only backlight
dimming occurs.)
6. Select a brightness level for the dimmed backlight by pressing Brightness + or
Brightness -.
7. Press Show Brightness to temporarily demonstrate the selected brightness level.
8. Press Save.
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