Mitel 112 User manual

MITEL 112 DECT PHONE (UNIVERSAL)
HANDSET USER GUIDE

Handset Operations Manual
NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without
notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic
or mechanical - for any purpose without written permission from Mitel Networks Corporation.
TRADEMARKS
The Mitel word and logo are trademarks of Mitel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies
and are hereby acknowledged.
Handset User Guide
Release 1.0 - January
®,™ Trademark of Mitel Networks Corporation
© Copyright 2016 Mitel Networks Corporation
All rights reserved
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Table of Contents
ABOUT THIS DOCUMENT........................................................................................1
Audience..............................................................................................................................1
Abbreviations.......................................................................................................................1
MAKING HANDSET READY ..................................................................................... 2
Package - Contents/Damage Inspection.............................................................................2
Before the Package Is Opened.......................................................................................................2
Contents of the Package.................................................................................................................2
Damage Inspection .........................................................................................................................3
Before Using the Phone.......................................................................................................3
Installing the Batteries.....................................................................................................................3
Using the Charger...........................................................................................................................3
Handset in the Charger...................................................................................................................3
To Open Back Cover.......................................................................................................................4
To Replace Battery..........................................................................................................................4
Handset Serial and IPEI Number....................................................................................................4
PHONE OVERVIEW..................................................................................................5
Handset – Front View..........................................................................................................5
Rear View – Handset...........................................................................................................6
DISPLAY....................................................................................................................7
Icons and Text in the Display...............................................................................................7
Menu icons ..........................................................................................................................8
Keys and Buttons.................................................................................................................9
Navigation Keys/Selection Key.......................................................................................................9
Softkeys...........................................................................................................................................9
Off-hook Key ...................................................................................................................................9
On-hook and On/Off Key.................................................................................................................9
Speed Dial Keys..............................................................................................................................9
The Keypad .......................................................................................................................10
Idle Mode, and Number Input Mode..............................................................................................10
In Text Input Mode ........................................................................................................................10
Silent Mode from #-Key.................................................................................................................10
BASIC OPERATION................................................................................................ 11
to Switch Handset On/Off..................................................................................................11
Lock/Unlock the Keypad....................................................................................................11
Entering a Number in Idle..................................................................................................11
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Handset Operations Manual
MENU OPERATION.................................................................................................12
Contacts.............................................................................................................................12
Add Contact...................................................................................................................................13
Call/Edit a Contact.........................................................................................................................13
More Contacts Options..................................................................................................................13
Speed dial/One Touch Dial............................................................................................................14
Central Directory................................................................................................................15
LDAP Mode and Local Mode.........................................................................................................16
Calling a Contact in the Central Directory .....................................................................................17
Calls...................................................................................................................................17
Call.................................................................................................................................................18
View ...............................................................................................................................................19
More Calls Options ........................................................................................................................19
Connectivity.......................................................................................................................20
Register..........................................................................................................................................20
Deregister ......................................................................................................................................21
Select PBX.....................................................................................................................................21
Settings..............................................................................................................................21
Time & Date...................................................................................................................................22
Language.......................................................................................................................................23
LED Signal.....................................................................................................................................24
Power Save....................................................................................................................................25
Security..........................................................................................................................................25
Handset Name...............................................................................................................................26
Reset Settings................................................................................................................................27
Status.............................................................................................................................................27
Auto Answer...................................................................................................................................28
Silent Charging ..............................................................................................................................28
Do Not Disturb ...............................................................................................................................28
Hide Number..................................................................................................................................29
Call Forward...................................................................................................................................29
Idle Screen Saver ..........................................................................................................................30
Idle Clock.......................................................................................................................................31
Audio Settings ...................................................................................................................31
Silent Mode....................................................................................................................................31
Ring Volume and Ring Melody......................................................................................................32
Key Sound .....................................................................................................................................33
Confirmation Sound.......................................................................................................................33
Coverage Warning.........................................................................................................................34
Charger Warning............................................................................................................................34
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CALL OPERATIONS ...............................................................................................35
Incoming call......................................................................................................................35
Answering an Incoming Call..........................................................................................................35
Reject an Incoming Call ................................................................................................................35
Silencing an Incoming Call............................................................................................................36
Ending a Call.................................................................................................................................36
Initiating a Call...................................................................................................................36
Initiating a Call from Idle................................................................................................................36
Initiating a Call from Contacts.......................................................................................................37
Initiating a Call from Calls..............................................................................................................37
Initiating a Call from the Central Directory ....................................................................................37
Call Holding/Retrieving......................................................................................................38
Call Transfer......................................................................................................................38
Supervised Transfer......................................................................................................................38
UnSUPERVISED Transfer............................................................................................................39
Swap between Two Calls ..................................................................................................40
Call Waiting........................................................................................................................41
Conference Call.................................................................................................................41
Establishing a Conference Call.....................................................................................................42
Terminating a Conference Call .....................................................................................................43
TROUBLESHOOTING.............................................................................................44
Operational problems ........................................................................................................44
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Handset Operations Manual
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Handset Operations Manual
ABOUT THIS DOCUMENT
This document describes the features and functionalities provided by the Mitel 112 DECT
Phone.
AUDIENCE
This guide is intended for users and system administrators.
ABBREVIATIONS
For the purpose of this document, the following abbreviations hold:
DECT: Digital Enhanced Cordless Telecommunications
IPEI: International Portable Equipment Identity
MAC: Media Access Control
PBX: Private Branch Exchange
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Handset Operations Manual
MAKING HANDSET READY
This chapter describes how to prepare the handset for use, install, and how to insert and
charge new batteries.
PACKAGE - CONTENTS/DAMAGE INSPECTION
BEFORE THE PACKAGE IS OPENED
Examine the shipping package for evidence of physical damage or mishandling prior to
opening. If there is evidence of mishandling prior to opening, you must report it to the relevant
support center of the regional representative or operator.
CONTENTS OF THE PACKAGE
Before proceeding, ensure that the handset unit package/box contains the following items:
•1 x Charger with A/C Adaptor
•2 x Battery, AAA
•1 x Handset Unit, 1 x Battery cover
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DAMAGE INSPECTION
1. Examine all relevant components for damage.
2. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping
carton until it has been examined by the operator. The operator/regional representative will
initiate the necessary procedure to process this RMA. They will guide the network
administrator on how to return the damaged package if necessary.
3. If no damage is found then unwrap all the components and dispose of empty package/carton(s)
in accordance with country specific environmental regulations.
BEFORE USING THE PHONE
INSTALLING THE BATTERIES
This product uses Rechargeable Nickel Metal Hydride batteries. Only use the batteries that
came with the handset or Mitel PN 51303917 replacements. Do not use any other type, since
this may present a risk of leakage, fire, explosion or other hazardous situation.
1. Never dispose of a battery in fires; otherwise, it will explode.
2. Never replace the batteries in potentially explosive environments, for example close to
flammable liquids or gases.
3. ONLY use approved batteries and chargers supplied by the vendor.
4. Do not disassemble, customize, or short circuit the battery
USING THE CHARGER
Each handset is charged through the use of a handset charger. The charger is a compact
desktop unit designed to automatically charge and maintain the correct battery charge levels
and voltage. The handset charger is powered by AC supply from 110-240VAC that supplies
5.5VDC at 600mA. When charging the battery for the first time, it is necessary to leave the
handset in the charger for at least 10 hours before the battery is fully charged, and the
handset is ready for use.
HANDSET IN THE CHARGER
For correct charging, ensure that the room temperature is between 0°C and 25°C / 32°F and
77°F. Do not place the handset in direct sunlight. The battery has a built-in heat sensor which
will stop charging if the battery temperature is too high.
If the handset is turned off when placed in charger, the handset turns on and displays the
message “The battery is charging”. After a while, the display backlight first dims and then
turns off (unless demo mode is enabled). In this state, the handset will still respond to
incoming calls.
If the handset is turned on when placed in charger, the display shows the message “The
battery is charging”. After a while the display backlight first dims and then turns off unless
“Idle Screen Saver” is switched on.
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Handset Operations Manual
TO OPEN BACK COVER
1. Press down the back cover lock and lift the back cover away from the handset.
2. Remove the back cover from the handset.
TO REPLACE BATTERY
Remove the back cover as shown above. Remove the old battery and replace it with a new
one.
HANDSET SERIAL AND IPEI NUMBER
The serial number and IPEI number of each handset are found either on a label which is
placed behind the battery, or on the packaging label. First, lift off the handset back cover, lift
the battery, and read the serial number.
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PHONE OVERVIEW
This section contains an overview of the handset from a front and a rear view.
HANDSET – FRONT VIEW
Earpiece Speaker
Screen
Navigation Keys (Up/Down/Right/left)
Selection Key (Centre of Navigation Keys)
This functions as the activity menu key. Press this in
idle to enter all the menus available on the handset.
Call Key/ Accept Call Key (Off-hook key)
Press to answer a call, and it functions as a shortcut
to the call list.
End, ON/OFF Key, Back Key (On-hook key)
Press to end call, to return to a previous menu, and
to switch the handset on/off by long-press.
Right Softkey
Used for different commands; its function changes
according to what is displayed on the screen.
Left Softkey
Used for different commands; its function changes
according to what is displayed on the screen.
Numeric Keypad
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Handset Operations Manual
REAR VIEW – HANDSET
Headset connector (3.5mm)
This is for connecting a headset. The connector is
protected against dust by the headset connector
cover.
External Speaker
Is used for ringing, alarms, and when speaker mode
is enabled in call.
Battery
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DISPLAY
This section contains a description of the different icons seen in the idle and in the menu.
ICONS AND TEXT IN THE DISPLAY
All available functions and settings are shown as icons and text in the display. The icons and
text in the display indicate functions and settings to which you have access.
The picture below shows a typical idle screen that displays the time and date, display name
(which is set on the web interface of the base station), registration number, and handset
name which is set locally on the handset. This active area is also the area for a dialog
window text if there has been a missed call, or if an action needs to be confirmed.
In the softkey bar at the bottom of the idle screen it is possible to access from the left:
Contacts and Central Directory.
The status bar at the top of the idle screen is always visible in all screens. This displays icons
which give the user information about signal strength, missed call, new voicemail message,
phone lock, key lock, sound off, time, and battery status. These icons are shown and
explained shortly in the following:
“Signal strength” icon is always visible in the upper left corner. The number of green bars
indicates the strength of the signal.
“Battery” icon is always visible in the upper right corner, and shows how much battery is
left on the handset.
“Full battery” icon is displayed when the handset is fully charged.
This battery icon is displayed when there is 20% to 32% battery left on the handset.
”Low battery” icon is displayed when there is 10% to 20% battery left on the handset.
“Missed call” icon is displayed in the status bar, and indicates that there has been a
missed call which can be seen in the call list.
“Voicemail message” icon is displayed in the status bar when there are voicemails that
have not been listened to. This icon remains until the voicemail has been listened to.
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Handset Operations Manual
“Sound off”/”Silent” icon is displayed in the status bar when silent mode is enabled on the
handset.
“Keylock” icon indicates that the keypad is locked, and the user needs to long-press the *-
key to be able to use the handset again.
“Do not disturb” icon is displayed in the status bar when this feature is enabled; in this
case the handset does not react on any incoming calls.
“HD” icon is displayed during a call if the quality of the call is “High Definition” and hereby
using the 722 codec (also called a wideband call).
MENU ICONS
All the menus available on the handset are displayed when the menu key is pressed from
idle. The available menus are seen in the screen below.
The status bar at the top of the display is always displayed independent of which menu is
selected, and the softkey bar shows the possible options to select in every menu. In the
active area of the screen the name of the selected menu is displayed at top, and the available
menus to select are displayed. During navigation across the different menus the highlighted
icon is moves to indicate that it is selected.
Contacts: contains all names/numbers in the local phonebook.
Central directory: contains all names/numbers in the central directory of the system.
This is set up in the web interface of the base station system.
Calls: contains call lists and call times.
Connectivity: contains options to register or deregister the handset and network
options.
Settings: contains personal handset settings such as time and date, language,
handset name, and so forth.
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Audio settings: contains personal handset settings for the audio profile such as ring
volume, ring melody, and so forth.
KEYS AND BUTTONS
NAVIGATION KEYS/SELECTION KEY
Use this key to navigate in menus, and to move the cursor when you are entering text or
numbers. The navigation keys allow you to step left/right and up/down when navigating
in the menus. When you are selecting or entering a menu, use the selection key in the middle
of the navigation keys. This key is also used to access the activity menu from idle. When you
are on a call, the up and down keys adjust the volume and the left key enables or disables
the mute function.
SOFTKEYS
The handset has two softkeys located just beneath the display, and the function of each
one is indicated by the prompt in the display just above each softkey according to the
respective screen.
OFF-HOOK KEY
Press this key to answer an incoming call, or dial a number either directly from the idle,
or from the contact list, call list, or central directory. If you press this key from idle mode it
opens the call list; pressing it during a call activates the speaker mode.
ON-HOOK AND ON/OFF KEY
Use the On-hook key to disconnect calls, and return to the previous menus when
navigating menus. A long-press of this key in idle mode turns the handset off, and a long-
press when the handset is switched off turns the handset on.
SPEED DIAL KEYS
Any key from “2” – “9” can be set as a speed dial key. A long-press on any of these numbers
when the handset is in idle can be set to a shortcut to calling any contact in the contact list, or
in the F-Key list. For additional information, see Speed dial/One Touch Dial.
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Handset Operations Manual
THE KEYPAD
Use the keypad to enter names or numbers. The figure below shows the available characters
on the handset.
Note: Depending on the selected menu language, other characters can be available.
Therefore, the character order can differ from the table above.
IDLE MODE, AND NUMBER INPUT MODE
When the handset is idle, a short press on a key enters the digits “0” – “9” and the characters
* and #. In number input mode, a long-press on “0” generates a +.
IN TEXT INPUT MODE
While in text input mode a short press on a key 0-9 displays the first available character on
that specific key. The marked character is then selected after a timeout, or when another key
is pressed.
By pressing the *-key it is possible to change the text to be upper/lower case or only numeric
(Abc, abc, ABC, or 123).
Use the 0 to add a space in the text.
SILENT MODE FROM #-KEY
By long-pressing the #-key when the handset is in idle, the handset is set to silent mode, and
a “Sound Off” icon is shown in the status bar. This feature allows you to turn on silent
mode quickly. To turn off silent mode, you can long-press the #-key or enter the “Audio
settings” menu and disable silent mode from the list.
Note: All audio settings, except the silent mode option, are disabled (greyed out) when the
handset is in silent mode.
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BASIC OPERATION
The following sections explain three basic operations of the handset: how to switch the
handset on/off, how to lock/unlock the keypad, and the options available when you enter a
number from idle mode.
TO SWITCH HANDSET ON/OFF
Switching on the handset
To switch the handset on, long-press the key. When the handset is on, it displays
“Searching” for a short while until a signal is detected. The handset then displays the
registration number and is ready for use.
Switching off the handset
To switch the handset off, return to the idle screen and long-press the key and the
handset will turn off.
LOCK/UNLOCK THE KEYPAD
To prevent accidentally calls, you can lock the keypad.
Locking the keypad
To lock the keypad long-press the in idle. The following text message is displayed:
“Press and hold ∗”. When the keypad is locked, the “Key Lock” icon is displayed in the
status bar.
Unlocking the keypad
To unlock the keypad long-press until the text message “Press and hold *”
disappears.
Note: It is possible to answer or reject an incoming call while the keypad is locked.
ENTERING A NUMBER IN IDLE
When entering a number in idle it is possible to call the number by pressing the key.
Otherwise, the following two different options are available when a number is entered in idle.
Save
Press the Save softkey to add the number as a local contact.
Clear
Press the “Clear” softkey to delete one character at a time to the left of the cursor.
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Handset Operations Manual
MENU OPERATION
This section describes the different menus and submenus on the handset.
From idle mode, you can enter some menus directly via the two softkeys as displayed on the
image below. Press the left softkey to enter the Contacts menu, press the right softkey to
enter the Central Directory menu.
To enter the menu from idle mode, press the selection key in the middle of the navigation
keys :
CONTACTS
All the local contacts on the handset are displayed in the Contacts menu. Below both a full
and an empty local phonebook are displayed.
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ADD CONTACT
To add a new contact press “More”, select “Add contact” and the information displayed in the
menu tree below can be filled out for the contact.
Hereby, it is possible to edit the name, add a work phone number, and add a specific ringtone
to be used for this contact.
To save a new contact, press the “Save” softkey.
CALL/EDIT A CONTACT
When the “Contacts” menu contains contacts it is possible to edit each contact with the left
softkey. When pressing “Edit” it is possible to edit the name, work, or ringtone for the
highlighted contact.
To call a contact, scroll to the contact and when the contact is highlighted, press the green
off-hook key .
MORE CONTACTS OPTIONS
When a specific contact is highlighted, pressing “More” in the “Contacts” menu enables the
features seen below.
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Handset Operations Manual
Edit before call
This function allows you to edit the number of the contact before calling the contact.
Edit contact
This has the same function as pressing “Edit” directly from the “Contacts” menu, and allows
you to edit the name, work, mobile, home, other, or ringtone for the contact.
Delete contact
After you select this feature, the following text message is displayed: “Delete current contact
from local contact list?”
To delete the selected contact press the “Yes” softkey.
To go back to the “More” menu, press the “No” softkey.
Delete all contacts
This function allows you to delete all the contacts in the local contact list
To delete all contacts in the local contact list, press the “Yes” softkey.
To go back to the “More” menu, press the “No” softkey.
SPEED DIAL/ONE TOUCH DIAL
Use this feature to add a contact to the speed dial. After you add the contact to the speed
dial, it can be dialled directly from idle by long-pressing the contact’s speed dial number. The
speed dial feature allows the user to assign a speed dial number (2 – 9) to a contact. This
enables the user to call a contact by making a single long-press on one of the number keys
(2 – 9) when in idle.
A contact can only be assigned to one speed dial number at a time. The first defined number
of the contact will be dialed when the speed dial key is pressed. This means that if all
numbers (work, mobile, home, and other) are defined for the contact then the work number
will be dialed. If the work number is not defined then the mobile number is dialed etc.
Note: The ‘1’ key is reserved for voicemail. Long key press on ‘0’ is used for starting a normal
dial string with ‘+’.
To setup speed dial
Prerequisite: There must be at least one contact in the contact list.
Steps:
1. Go to the contact list > scroll to the contact that you want to assign a speed dial number to.
2. Select “More” > select “Speed dial”
3. Move to the speed dial number (2 – 9) that you want to assign the contact number to.
4. Select “Add”. The contact name should be appended to the speed dial number.
5. Leave the speed dial list by pressing the red “On-hook” key. Press the “On-hook” key to exit
“More” menu, and exit the contacts list by pressing “On-hook” key again.
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