Mitel MiVOICE 6920 User manual

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QUICK REFERENCE GUIDE
Quick Reference Guide
Mitel MiVoice 6920 IP Phone
Getting started
Contacts
Voicemail
Settings
Provides
services and
options that
allow you to
customize
your phone.
Volume
Mute
Navigation/Select
Multi-directional navigation
keys are used to navigate
through the phone menu.
Press the center button
the left and right navigation
keys can be used to access
Programmable Keys
Up to 18 programmable keys,
the additional pages of
programmable keys.
Softkeys
Four state-
sensitive softkeys.
Redial
Goodbye
Hold
Ends active
calls and used
Mutes/unmutes
Displays Call
Places an active
call on hold or
Displays
a list of your
contacts
Adjusts the
volume for
the ringer,
handset,
speaker,
and headset.
Provides
On the Home screen,
service.
your voicemail
access to
a maximum of six programmable
keys per page
for exiting menus
History with a list
of outgoing calls
all outgoing audio
from headset,
Call History
Displays a list
of missed,
outgoing and
received calls
resumes a call
from hold
to select menu options and
perform various actions.
Basic call handling
Making a call
1. Lift the handset or press the key, and
dial the number.
2. Press the Line programmable key and dial
the number.
Ending a call
Place the handset back in its cradle, press the End Call softkey, or press the
key.
Answering a call
Lift the handset or press the key for handsfree operation.
Redialing
Press the Redial softkey once or the key twice to call the last dialed number as
displayed on the Home screen
or
Press the key once to access the Call History application with a list of recently
dialed numbers. Use the up and down navigation keys to scroll through the entries and
either press the Select button or Dial softkey to redial the selected number.
Muting
Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the key again to unmute the audio.
Holding and resuming
1. To place an active call on hold, press the key. A (hold) icon flashes on the
respective Line key.
2. To resume the call, press the key again or press the respective Line key.
handset or
speaker
Speaker/Headset
Toggles the phone’s audio between speaker
and headset. If you are using a DHSG/EHS
headset, ensure that the headset jack adapter is
removed from the headset port.See the Mitel MiVoice
6920 IP Phone Installation Guide for more details.
Important Dialing Information:
9+Area Code+Number
9+1+Area Code+Number
Local Number
Long Distance
Emergency 911 or 9+911
HOTDESK LOGIN AND LOGOUT
Hotdesk Login
1. Press HOTDESK softkey
2. Press LOGIN softkey
3. Enter Hotdesk extension number
4. Press ENTER softkey
5. Enter PIN 1234
6. Press ENTER softkey
Hotdesk Logout
1. Press LOGOUT softkey
2. Press LOGOUT softkey one more time

QUICK REFERENCE GUIDE
Quick Reference Guide
User Interface (UI) overview
Home screen
The Home (default) screen is displayed when the phone is in the idle state. The Home
screen displays status indicators, user directory number, avatar, last dialed number,
time, date and list of programmable softkeys.
.
Call screen
When on an active call, caller’s avatar, name, number and call duration timer is displayed.
The context-sensitive softkeys are updated with applicable call handling features.
Applications
Contacts
The Contacts application stores personal phone book and directory. The Mitel MiVoice
6920 IP Phone supports a localized Personal directory as well as enhanced functionality
allowing for interoperability with LDAP (corporate) directories.
Making a call using the Contacts application
1. Press the key to access the Contacts application.
2. Navigate to the respective contacts folder and scroll through the contacts by using the
navigation keys
or 
Enter characters using the keypad and press the Search softkey to use the search
feature.
3. When the applicable contact is highlighted, press the Select button or Dial softkey to
place a call using the entry’s default phone number
or
To place a call to a different phone number defined for the entry (for example, a mobile
number), press the right navigation key, highlight the phone number you want to call
using the up or down navigation keys, and press the Select button or Dial softkey.
Status Indicators
Network Connected
Call Forward Always
Missed Calls
Do Not Disturb
Date and Time
Programmable
State-Sensitive
Programmable Key
Page Indicator
Keys
Softkeys
Dots indicate
the number of
programmable key
pages and its
relative position.
Call Timer
Caller ID
Transfer Softkey End Call Softkey
Prime Line Key
Prime Line Key
Solid - Available
Busy
On Hold
Blinking - Ringing
Attempting Connection
Disconnected
Search Field
Contact Details
(Name and Number)
Add New
Contact
Number of
Contacts
Delete Contact
Softkey
Dial Softkey
Folders
in Folder
Your Directory Number
Headset Connected
Hotdesk User
Voicemail Pending Scrollbar
Last Number
Dialed
Avatar
Conference Softkey

Quick Reference Guide
Call History
The Call History application displays a list of your missed, outgoing and received calls as
well as My Mobile and Missed calls. You can view, delete and dial out to call history
entries as well as copy entries to the Contacts application.
Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional entry details,
press the Right navigation key when the entry is highlighted.
3. Press the Select button or Dial softkey to place a call to the respective entry
or
Press the Add Contact softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6930 flashes
red and the (Voicemail) icon displays on the status bar indicating that voicemail
messages are available. You can access your voicemail service by pressing
the Voicemail key
TRANSFER DIRECTLY TO A MAILBOX
To transfer a caller directly to a mailbox:
1. Press VM key (caller is on hold)
2.Enter Mailbox Number (Extension)
3.Hang Up
Advanced call handling
The Mitel MiVoice 6930 IP Phone provides a method for transferring calls through the
Transfer softkey.
Transferring a call
1. Ensure you are on active call with the party you wish to transfer.
2. Press the Transfer softkey.
The active call is placed on hold.
3. Enter the transfer recipient’s number
4. For Unattended Transfers, Press the Transfer sofkey or hang up
and your caller will be transferred immediately.
5. For Attended transfers, wait for an answer, consult, and then press
the Transfer softkey to transfer the call.
Creating a multi-party conference call
Ensure you are on active call with one of the parties with whom you wish to create a
conference.
1. Press the Add User softkey.
The active call is placed on hold.
2. Enter the conference target’s number.
3. Wait for an answer, consult, and then press the Join Calls softkey to create the
three-way conference call.
Repeat steps 2 to 4 to add an additional party (maximum of seven participants) to the
conference.
Call History
Filters
Copy to
Contacts
Call Type Indicator
Missed Call
Received Call
Outgoing Call
Entry Details
(Name/Number,
Time, Date)
Delete Entry
Softkey
Scrollbar
Dial Softkey
Customize Your Phone
navigate to Display, Audio -Ring Tones, or Audio -Audio Path
to adjust your phones display brightness, ring tones and speaker headset key.
Use the navigation circle to make selections and press save.
When customizing your Speaker/Headset Key in Audio Paths:
Select Headset to enable Headset operation when this button is pressed. (A
second press enables Speaker operation.)
Select Speaker to enable Speaker operation when this button is pressed. (A
second press enables Headset operation.)

Quick Reference Guide
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified number with one key press. Speed Call keys
can be useful as they can be programmed to dial directly to an internal or external number or
quickly access features that use feature access codes. You can also transfer calls to or
create conference calls using your
Speed Call keys in place of dialing out manually.
Note: Configuring a programmable key using the press-and-hold method is only available if enabled by
your System Administrator.
Programming a Speed Call key
1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label
Name field is displayed.
2. In the Label Name field, enter a label to apply to the key.
Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.
3. Press the down navigation key to move to the Number field and enter the number
using the dialpad keys.
4. (Optional) Press the down navigation key to move to the Private checkbox and press
the Select button to make the key a Private Speed Call key. When a Private Speed Call
key is pressed, the call is considered private and caller ID information isnot displayed in
the phone’s call history.
5. Press the Save softkey to save the information to the key you selected.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, Mobile Line, and Account
Code keyscan be programmed using the press-and-hold method (if enabled by your System
Administrator). For more information, please refer to the Mitel MiVoice 6930 IP Phone User Guide.
MobileLink features
The Mitel MiVoice 6930 IP Phone supports MobileLink, a feature that provides seamless
mobile integration using Bluetooth wireless technology. MobileLink highlights include the
ability to:
• Sync your mobile phone’s contact list and call history with your 6930 IP Phone.
• Answer a mobile phone call using your 6930 IP Phone.
• Move active calls between the 6930 IP Phone and your mobile phone.
Note: MobileLink features are available only if your Administrator has enabled them. Contact your
Administrator for details on how to enable MobileLink functionality on your phone.
Pairing a mobile phone using Bluetooth
1. Press the key, navigate to Bluetooth setting, and press the Select button or
Select softkey.
2. Press the Turn On softkey to enable Bluetooth functionality.
Ensure your mobile phone is discoverable as the Mitel MiVoice 6930 IP Phone
automatically scans for available Bluetooth devices.
Note: For information on how to make your mobile phone Bluetooth discoverable, refer to the
documentation provided with your respective mobile phone.
3. When your mobile phone has
been discovered, use the
navigation keys to highlight the
respective entry in the list of
available devices and press the
Select button or Pair softkey.
A Bluetooth pairing request
displays on both the Mitel
MiVoice 6930 IP Phone and your
mobile device.
4. Ensure the pairing code matches
on both devices and press Yes
on the Mitel MiVoice 6930 IP Phone and acknowledge the pairing request on your
mobile phone.
The Mitel MiVoice 6930 IP Phone attempts to pair the mobile phone and if successful,
automatically attempts to connect to the mobile phone.
Note: Ifpairingorconnectingfails,a failed errormessage displays onscreen.Press Retry toattempt to
pair or connect again, or Cancel to cancel the attempt.
5. Press OK to acknowledge the successful connection. 
The connected mobile phone is added to the list of Paired Devices and is ready to use.
Syncing mobile contacts
The Mitel MiVoice 6930 IP Phone automatically attempts to sync your mobile contacts to
the Contacts application upon pairing and connection.
To manually update your mobile clients:

Quick Reference Guide
1. Press the key to access the Contacts application.
2. Navigate to the Mobile contacts folder.
3. Press the Update softkey.
The Mitel MiVoice 6930 IP Phone attempts to re-synchronize and update your mobile
contacts.
Note: If the update fails, a failed to retrieve contacts message displays on screen. Press Retry to
attempt to update again, or Cancel to cancel the attempt.
Answering an incoming mobile call using your Mitel MiVoice 6930 
IP Phone
When your mobile phone is paired and connected to your Mitel MiVoice 6930 IP Phone,
incoming calls on your mobile phone will be indicated on your 6930 IP Phone as well.
Not Connected
On Hold
Blinking - Ongoing
Call on Mobile
Busy
Blinking - Ringing
Solid - Idle
Mobile Caller ID
Decline
Softkey
Caller Avatar
Answer Softkey
Mobile Line Key
Note: A Mobile Line key must be configured to answer an incoming mobile call using your Mitel
MiVoice 6930 IP phone. For more information, refer to the Mitel MiVoice 6930 IP Phone User Guide.
Lift the handset or press the key, blinking Bluetooth Line key, or Answer
softkey for handsfree operation.
Moving the audio of an active mobile call between your mobile phone and
Mitel MiVoice 6930 IP Phone
Press the Push call softkey to push the mobile call’s audio from your Mitel MiVoice 6930
IP Phone to your mobile phone
or
Press the Mobile Line key to pull the mobile call’s audio from your mobile phone to
the Mitel MiVoice 6930 IP Phone.
Syncing mobile call history
The Mitel MiVoice 6930 IP Phone automatically syncs your mobile call history to the Call
History application upon pairing and connection.
To manually update your mobile call history:
1. Press the (Call History) key.
2. Navigate to the My Mobile or Missed folder.
3. Press the Update softkey.
The Mitel MiVoice 6930 IP Phone attempts to re-synchronize and update your mobile
call history.
Note: If the update fails, a failed to retrieve contacts message displays on screen. Press Retry to
attempt to update again, or Cancel to cancel the attempt.
Note: For other functions, such as viewing mobile call history details, dialing a mobile call history entry,
adding a mobile call history entry to Contacts, and deleting mobile call history, refer to the MitelMiVoice
6930 IP Phone User Guide.