NEC ITK-32TGCG-1 User manual

\ Orchestrating a brighter world
NDA-32001
Issue 1.0
UNIVERGE BLUE™CONNECT
QUICK START GUIDE
(ITK-32TGCG-1)

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WELCOME TO UNIVERGE BLUE CONNECT
All of your business communications
integrated, efficient and reliable.

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What’s in the box?
NEC ITK-32TCGS-1
ITK-32TCGS-1 Base & Handset

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Guided Setup
Adjust the Angle of the Tilt Leg
To adjust the tilt level of the ITK-32TCGS-1:
1. The height can be adjusted by moving the legs, which are attached to
the bottom of the terminal.
2. Turn the phone over (key side down).
3. Adjust the legs to the desired height (upward to raise the height and
downward to lower the height).
Connect Cables
Please follow the diagram to install your phone. Once plugged in, the phone
automatically downloads its configuration and starts to work. The voicemail box
is functional with a default greeting.
1. Connect an Ethernet cable to the LAN port on the phone and connect
the other end to your network. (Fig. A)
2. Insert the RJ-9 handset connector into the “Handset” port on
the back of the phone. (Fig. B)
A. B.

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Configure a Headset
To utilize a headset, you must first enable headset mode on the ITK-32TCGS-1:
1. Press the “Multi” button.
2. Press the “Settings” button.
3. Press “1” for User Settings.
4. Press “2” for Headset.
5. Press “1” for Enable/Disable.
6. Press “2” for Enable.
7. Press the “Home” button to return to the main menu.
Connect a Headset
To connect a headset:
1. Insert the RJ-9 headset connector into the “HEADSET” port on the back
of the phone.
The phone picks the headset as the default communication method that
is used when placing and answering phone calls. To return the phone
to non-headset mode, follow the steps in “Configure a Headset” and set
Headset to Disabled.

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Setting a Bluetooth Device
You must first pair the desired Bluetooth device to the terminal
Enable the Bluetooth function
1. Press the “Multi” button.
2. Press the “Settings” button.
3. Select 1 for User Settings.
4. Select 9 for Bluetooth.
5. Select 1 for Bluetooth Mode.
6. Select 2 to Enable.
7. Select the soft key to save (this will return you to the Bluetooth Main
Menu).
8. Select 2 for Pairing.
9. Select 1 for Inquiry (this will search for available Bluetooth devices).
10. Once available Bluetooth devices are displayed select the device you
would like to pair and select the soft key (you can only pair one
device).

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11. The device will automatically pair to the terminal.
To see a list of paired or previously paired devices:
1. Select 2 for Pairing from the Bluetooth Main Page.
2. Select 2 for Paring List. An icon indicates the currently
paired/connected device.
To disconnect or delete devices:
1. Select 3.
2. Select 1 to Disconnect.
3. Select 2 to Delete or Select 3 to Delete All.
To change the Inquiry Time:
1. Select 3 for Additional Setting from Bluetooth Main Page.
2. Select 1 for Inquiry Time.
3. Select desired Inquiry Time.
To display the Bluetooth Module Information:
1. Select 4 for Module Information from Bluetooth Main Page.
2. Use the UP or Down soft keys to display the info.

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Features
NEC ITK-32TCGS-1
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Reference Number
Feature
Feature Description
1Call Indicator Lamp •
If missed call notification for the call indicator lamp is
disabled (default), the lamp flashes for incoming and
missed calls, and displays steady red for message
waiting.
•If missed call notification for the call indicator lamp is
enabled, the lamp flashes for incoming calls and
missed calls, including missed calls where someone
has left a voice mail. The lamp only display steady
red if you still have messages waiting after you have
cleared your missed calls.

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Reference Number
Feature
Feature Description
2 LCD and DESI-Less
Programmable Key
The LCD (Liquid Crystal Display) provides call status
activity information plus date, time and soft key operation.
The LCD supports 3 lines of text.
The first programmable key is reserved as the Line Key.
Line
Keys allow the user to select which line to operate on.
Any programmable keys not used as Line Keys can be
programmed as Speed Dial Keys by the user or system
administrator, or Microbrowser keys.
Numbers up to 24 digits can be assigned to Speed Dial Keys.
The numbers may be a telephone number or star/hash
codes.
3
Mute key Press key to mute the microphone. The LED on this key
flashes when the microphone is muted. Press the key
again to un-mute the microphone.
4
Headset key
Press the Headset key to enable the use of a
supported headset.
5 Speaker key Controls the built-in speaker which can be used for Hands
Free dialing and conversations.
The LED on this key lights when the speaker is active.
6 Hold key Press this key to place a call on hold.
7 Volume Keys Press the - / + keys to adjust call or ringer volumes.

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Voicemail Box Setup
RECORDING YOUR PERSONAL VOICEMAIL GREETING
1. Press the “Voicemail” soft key.
2. Enter the PIN provided to you by your Administrator, followed by the
# key.
3. Select option 3 for personal options.
4. Select option 1 to record your voicemail greeting.
5. Follow the voice prompts to record and check your greeting.
CHANGING THE PIN FROM THE PHONE
1. Press the “Voicemail” soft key.
2. Enter the PIN provided to you by your Administrator, followed by the #
key.
3. Select option 3 for personal options.
4. Select option 2 to change your PIN.
5. Enter the new PIN when prompted. Press # when done.
Home Screen and Line Keys
HOME SCREEN
• To access or return to Home Screen press the Home Button.
LINE KEYS
• While on Home Screen you can access the Line Keys pages by pressing the > soft key.
• The terminal supports 32 Line Keys. There are 4 pages of Line Keys, therefore
each page displays 8 Line Keys.

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Commonly Used Features
PLACING OUTGOING CALLS
When the phone is not in use:
1. Pick up the handset or press the “Speakerphone” button.
2. Dial an extension or telephone number.
When you are already on a call:
1. Press the “Hold” button.
2. Press the “More" >>> soft key.
3. Press the “New Call” soft key. The original call is put on hold.
4. Dial an extension or telephone number.
ANSWERING AN INCOMING CALL
On the Handset:
• Pick up the handset to answer the call.
On a Headset:
• Press the “Headset” button.
On Speakerphone:
• Press the “Speaker” button (or the “Answer” soft key) to answer the
call.
REJECTING AN INCOMING CALL
Press the “Reject” soft key to immediately send the caller to voicemail.
REDIAL LAST NUMBER DIALED
Press the “Redial” soft key to immediately dial the last number dialed.

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ENDING A CALL
On a Handset:
• Hang up or press the “End Call” soft key.
On a Headset:
• Press the "Headset" button.
On Speakerphone:
• Press the “Speakerphone” button.
HOLD
Placing a call on hold:
•
While on a call, press the “Hold” button.
Retrieving calls on hold:
• Press the “Hold” button or press the "Resume" soft key.
MUTE
1. To mute the microphone on an active call, press the “Mute” button.
2. To un-mute the microphone, press the “Mute” button again.
TRANSFERRING CALLS
Blind Transfers:
1. While on a call, press the “Transfer” line key.
2. Press the “Blind” line key.
3. Dial an extension or telephone number.
4. The call is automatically transferred.
Attended (Consultative or Warm) Transfers:
1. While on a call, press the “Transfer” line key.
2. Dial an extension or telephone number.
3. Wait for the party to answer. Announce the call and indicate you are
transferring.
4. Press the “Transfer” soft key to transfer the call.

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CALL WAITING
If you are already on a call and a new call rings in, you will hear a beep tone
emitted by your phone.
To answer the second call:
1. Press the Call Indicator soft key.
2. Press the “Answer” line key. The first call will be placed on hold.
3. Once your second call has ended, resume the original call by
pressing the “Resume” button.
To reject the second call:
1. Press the first line key. The line key will begin blinking.
2. Press the “Reject” soft key to immediately send the caller to
voicemail.
VOLUME ADJUSTMENT
In-Call Volume:
• While on a call, press the Up and Down cursor pad buttons to
adjust in-call volume on the phone.
Ringer Volume:
• While the phone is not in use, press the Up and Down cursor pad
buttons to adjust ringer volume on the phone.
VOICEMAIL
1. While the phone is not in use, press the “Voicemail” soft key.
2. Enter your voicemail PIN followed by #.
3. Press 1 to listen to new voicemail messages.

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Advanced Features
CALL PARK
To place a call on park:
•
While on a call press the Call Park line key (programmed previously via
Control Panel) or dial *7.
•
You will hear an announcement telling you the extension where your
call is parked.
To retrieve a call from park:
•
From any phone, dial the extension where the call is parked or select
the Monitor Park Slot Line Key (programmed
previously via Control
Panel).
•
The Monitor Park slot line key enables a user to add the Park
Extensions to line keys for accessing the parked call as well as a visual
indication of the parked call.
CALL PICKUP
To pickup a call from an extension (Directed Call Pickup):
•
From any phone, dial *95 and the extension number of the ringing
station you would like to answer or select the Call
Pickup “from specific
extension” (programmed previously
via Control Panel).
To pickup a call from a group that you are a member of
(Group Call Pickup):
•
From any phone, dial *97, or select the Call Pickup “from any Pickup
Group” (programmed previously via Control
Panel).
To pickup a call from any group (Group Call Pickup):
•From any phone, dial *97 and the Group number that the call is
ringing, or select the Call Pickup “from specific
Pickup Group”
(programmed previously via Control Panel).

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To pickup a call from any station (Any Call Pickup):
•From any phone, dial *96, to answer a call of any ringing station, or
select the Call Pickup “Any company call” (programmed previously
via Control Panel).
CONFERENCE
To conference a call:
•
While on a call, press the “Conf” soft key or press the “Transfer”
soft key.
•
Use the keypad to dial the telephone number of the party to be
joined to the conference.
• Press the “Dial” soft key to initiate the call, or wait a few seconds
for the call to be automatically dialed.
• If you decide not to complete the conference, then the call can be
terminated by pressing the “EndCall” soft key.
• If you want to switch between each party before the conference is
established, you can use the “Shuttle”
soft key.
• You can complete the conference by pressing the “Conf” soft key.
Hang up while conferencing:
•If you are establishing a conference call and want to hang up on the
person you are calling, press the “EndCall” soft key.
•While the phone for the third party is still ringing, the other two parties
are connected in a blind transfer call.
•If you hang up the telephone handset or press the “Speaker” key.

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INTERCOM
To intercom a station (Voice Announce):
•Dial *90 and extension number of the user you want to intercom.
CALLFLIP
To transfer a call to your other devices:
1. While on a call, select the "Transfer" soft key, "Blind" soft key.
2. Dial your own extension number, then hang up.
CALL OR TRANSFER DIRECT TO AN EXTENSION'S VM
BOX
To leave a VM message by calling and extension's VM Box Direct:
• Dial * and the extension number where you want to leave the VM.
To Transfer a Caller to leave a VM message in the extension's VM Box Direct
(Quick Transfer to VM):
• While on a call, select the "Transfer" soft key then dial * and the
extension number of the caller for whom you want to leave the VM and
hang up.
ON-DEMAND CALL RECORDING
To enable On-Demand Call Recording:
•While on a call, dial #9 or select the Record Line Key (programmed
previously via Control Panel) to start and stop the recording.
•The recording feature must be enabled by your admin before the
feature can be used.
Note: Different states have different laws about the notification that calls are being recorded.
Administratorscanchoosewhethertoenableordisableacallrecording announcement based on
their state’s requirements. If enabled, “Your call is being recorded” plays when you start
recording.

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PAGING
To page phones in a group:
•Dial the Page Group extension number or select the Paging line key
(programmed previously via Control Panel).
To Answer a Page:
•Dial *80 and or select the Intercom key (previously programmed
via Control Panel). You are connected to the person that
initiated the Page.
PERSONAL CONTACTS
To access Personal Contacts:
•Press the soft key.
Using Personal Contacts:
•Use the touch-screen display to scroll through the Personal
Contacts.
•You can also select the search soft key and use the keypad to
access an entry.
•Once the entry is highlighted, you can call the contact by simply
going off hook on handset, speaker, or headset (if enabled) or by
selecting the soft key.
To view a specific Personal Contacts entry:
1.
Use the touch-screen display to scroll through the Personal
Contacts.
2.
You can select the entry via the touch-screen display to view the
details for that entry.
3.
This displays the name and number for the entry, along with the
Speed Dial and Monitor settings.
4.
You can also call the entry by selecting the soft key, or you can
Edit or Delete the entry by selecting the …soft key.
5.
Press the X soft key to exit details screen and return to the
Personal Contacts.
To add a Personal Contacts entry:

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1.
Press the soft key.
2.
Select the …soft key.
3.
Select 1, to Add.
4.
Use the keypad to enter a name for the Personal Contact,
then
press the soft key. Use the * key to switch between
uppercase and lowercase keypad entry modes.
5.
Use the telephone keypad to enter a phone number for the
entry
and press the soft key.
6.
Use the telephone keypad to enter a Speed Dial number (if desired)
for the entry and press the soft key.
Note that only digits, * and # are accepted as numerical input in a Speed Dial.
7.
If you set a Speed Dial Key number for this entry, set the monitor
settings for this entry and press the soft key.
8.
Press the soft key to save your changes.
CALL HISTORY
The phone stores call information of the most recent 50 calls, displaying the
newest entries first. For multiple phone calls from the same telephone
number, the most recent time and date information for
that number is
shown.
If you have a Personal Directory entry for a number in your Call History, the
name from the Personal Directory
is shown.
The icon appears in the display when there is a missed call. Once you
have checked the missed call log in the Call History information, this icon
disappears.
To view Call History:
1.
Press the soft key.
2.
Select > soft key to choose between All, Missed, Incoming, and
Outgoing calls.
3.
Use the touch-screen display to scroll through the call information.

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To dial an entry from Call History:
•Once the entry is highlighted you can call the contact by simply
going off hook on handset, speaker, or headset (if
enabled) or
by selecting the soft key.
To add entries in Call History to Personal Contacts:
1.
When an entry is highlighted, press the "..." soft key.
2.
Select 2 for Directory Add.
3.
Select the soft key if the info does not need any changes.
4.
If changes are required, select the portion of the entry to change by
using the UP and Down keys on the cursor pad, then select
the soft
key.
5. Once the entry has been modified select the soft key, then
select the soft key to save the entry.
To delete Call History:
1. Press the soft key.
2. Select > soft key to choose between All, Missed, Incoming, and
Outgoing calls.
3. Use the touch-screen display to scroll through the call
information.
4. Select the "..."soft key.
5. Select 3 to delete the entry you highlighted on the previous page
or
select 4 to delete all entries.

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