Mitel MiVoice 6900 Series User manual

Mitel MiVoice 6900/6900w Series IP
Phones
RELEASE 2.0.0 SP1 USER GUIDE
58016697 REV00
November, 2022

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Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-
exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
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and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer
shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agree-
ment. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained
herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than
that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed soft-
ware and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of busi-
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if Seller has been advised of the possibility of such damages.

Contents
What's New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . 2
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Plugging in and starting the phone . . . . . . . . . . . . . . . . . . . . . 3
Bootup Debug Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Basic menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Advanced menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Static Network Settings . . . . . . . . . . . . . . . . . . . . . . .18
Configuring 6900 phones for MiVoice Connect Deployment . . 22
Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
VLAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
802.1X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
802.1X EAP-TLS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Configure SCEP for 802.1x Certificate . . . . . . . . . . . . . . . . . . . . . 37
Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Personal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Disable Hotdesk Logout Pop-up . . . . . . . . . . . . . . . . . . .41
Enable G.729 codec support . . . . . . . . . . . . . . . . . . . . .41
PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Erase PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Modify PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Reflective Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Audio Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . .46
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
TCP DUMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
DHCP Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Restore Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Manual Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Configuring Wi-Fi for w Series Phones . . . . . . . . . . . . . . . . . . .65
LDAP (Corporate) Directory Contacts . . . . . . . . . . . . . . . . . . 70
Secure LDAP Client Configuration . . . . . . . . . . . . . . . . . . . . . .71
Certificate Configuration File . . . . . . . . . . . . . . . . . . . .71
Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Web UI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Meeting Center Integration for the Mitel 6970 IP Conference Phone in a Con-
ference Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Firmware Upgrade for the Mitel 6970 IP Conference Phone . . . . . . .74
6970 Firmware Upgrade Chart for MiVB . . . . . . . . . . . . . .74
6970 Firmware Upgrade Chart for MBG . . . . . . . . . . . . . .76
Firmware upgrade with MiVoice Business 8.0 SP2 - 8.0 SP3 PRx .76
Firmware upgrade with MiVoice Business MiVB 9.0 - MiVB 9.0 SP3 77
Firmware upgrade with Mitel Border Gateway 10.1.0.2xx . . . .78
Reboot Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Upgrade Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Upload File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Collect Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Collect/tar Logs and Get Log Files . . . . . . . . . . . . . . . . . . . . . . . . 81
Automatic upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Set syslog level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Screenshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Remote collection of log files . . . . . . . . . . . . . . . . . . . . . . . 87
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . .89
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

1
WHAT'S NEW
What's New
This section describes the new features or enhancements in MiNet Release 2.0.0 SP1.
The following table summarizes each new feature or enhancement and provides a link to more informa-
tion about the feature.
FEATURE/ENHANCEMENT DESCRIPTION LOCATION
New variant of the 6940 IP
Phone
A new variant of the 6940 IP
Phones are available called the
6940w IP Phone. The 6940w IP
Phone is physically identical to
the 6940 IP Phone. There are
new features supported by the
6940w IP Phone relative to the
6940 IP Phone, namely
embedded Wi-Fi, Bluetooth 5.2,
IEEE 802.3az standard (Energy
Efficient Ethernet) capability.
See Mitel MiVoice 6940/6940w
IP Phone User Guide
Power requirements Updated the Plugging in and
starting the phone section.
Plugging in and starting the
phone
Built-in Wi-Fi connectivity for
6940w IP Phone
The 6940w IP Phone has
bulit-in wireless connectivity
which allows your phone to join
a secure, high-speed network.
See Use the following
procedure to configure Wi-Fi on
6940w IP Phone.

2
ABOUT THIS GUIDE SUPPORTING DOCUMENTATION
About this guide
This guide explains how to use the administrator features of the Mitel MiVoice 6900 Series (6905, 6910,
6920/6920w, 6930/6930w, 6940/6940w and 6970) IP phones that can be accessed through the IP
phones’ advanced Settings menu and Web UI.
This document contains information that is at a technical level, more suitable for system and network
administrators. Prior knowledge of IP telephony concepts is recommended.
Supporting documentation
To access phone and system-specific documentation:
1. Log in to Mitel MiAccess Portal.
2. From the left-hand menu, click Doc Center.
3. Select DEVICES AND ACCESSORIES.
4. Navigate to IP PHONES > 6900 SERIES >6900 IP PHONES.

3
GETTING STARTED PLUGGING IN AND STARTING THE PHONE
Getting started
The Mitel MiVoice 6900 Series IP phones must be set up and be configured prior to its first use. This
section describes phone behavior and start up screens you may see when the phone is first plugged in,
or when it is restarted.
Plugging in and starting the phone
Before you use the Mitel MiVoice 6900 Series IP phones, ensure you power on the phones by:
1. Connecting an Ethernet cable into the network port marked with on the back of your phone.
2. Plugging the other end of the Ethernet cable directly into the network jack of a wall. Ensure your
network provides 802.3af (POE)/802.3at (POE+) compliant inline power, in order to power on the
phone through the network.
NOTE:
a. If you are using PKMs/DECT and you plug your IP Phone into 802.3af Power over Ethernet
(POE) which requires Class 4 power (high amount of power), the IP Phone displays a warning
Insufficient Power Source with a message Recommend POE+ or power supply. This
warning message is applicable only for the 6930w and 6940w IP Phones.
b. If your network does not provide inline power, use the latest power adapter (sold separately) with
your phone and plug your phone into a power source. If you use an old power adapter that does
not supply enough power to the phone, there is a possibility of the phone to reboot.
After you power up the Mitel MiVoice 6900 Series IP phones, they automatically begin the start-up and
network discovery sequence. The phone goes through this process the first time you plug in your phone
and every time you restart your phone.
WARNING: DO NOT PRESS THE SETTINGS KEY UNTIL THE NETWORK DISCOVERY SEQUENCE
REACHES 20% WAITING FOR LAYER2 DATA STAGE.

4
GETTING STARTED BOOTUP DEBUG MODE
The phone displays the following startup screens:
The Mitel MiVoice 6900 Series IP phone then contacts the call server and completes the start-up process.
WARNING 1: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE DURING THE START-UP
PROCESS.
WARNING 2: DO NOT REBOOT THE PHONE OR LAUNCH THE PHONE APP DURING STARTUP
WHILE THE SETTINGS APP IS ON THE DISPLAY.
Bootup Debug Mode
During an 6900 series IP Phone bootup, to view a list of all bootup messages displayed on the screen
enter into the boot up debug mode. This feature is used to diagnose the reason for a bootup failure.

5
GETTING STARTED BOOTUP DEBUG MODE
To enter into the boot up debug mode:
1. During the IP Phone boot up process, after the status bar appears, press the (Goodbye) key.
As the start up process continues, the screen displays all boot up messages in a list.
2. To exit the boot up debug mode, press the (Goodbye) key.

6
SETTINGS MENU BASIC MENU
Settings menu
Basic menu
The (Settings) key on the 6920, 6930, 6940 and 6970 provides access to the Settings menu.

7
SETTINGS MENU BASIC MENU
This menu provides a single location to access all the phone settings. The basic Settings menu provides
access to the following user-level phone settings.
Icon Setting
Status
Language
Voicemail
Call Forward
Voice Services
Diagnostics

8
SETTINGS MENU BASIC MENU
NOTE: Aside from Status, all other user-level settings are outside of this document’s scope. For detailed
information on the remaining user-level phone settings, see the respective model’s Mitel MiVoice IP
Phone User Guide .
The basic Settings menu also provides a Log Issue softkey. When pressed, two log files are generated;
dumpstate-logissue.txt and dumpstate-phoneinfo.txt.
Audio Diagnostics
Ping
TCP DUMP
DHCP Trace
Wi-Fi (6920, 6920w, 6930, 6930w, 6940, 6940w and 6970)
Bluetooth (6920, 6930, 6940 and 6970 only)
Audio
Ring Tones
Audio Path
Display
Restart
Icon Setting

9
SETTINGS MENU BASIC MENU
The dumpstate-phoneinfo.txt log file contains Call Server revision and phone DN.
The dumpstate-logissue.txt log file contains the following information:
•Date and time.
•IP phone model, firmware version, firmware timestamp, and source control revision.
•Detailed memory information.
•Detailed CPU information.
•Detailed Display Message (DMESG) information.
•Detailed process information.
•Detailed file system information.
•Detailed network status information.
•Detailed kernel information.
The dumpstate-logissue.txt and dumpstate-phoneinfo.txt log files can be downloaded using the Mitel Web
UI (see Collect Logs) or remotely using the MiVoice Business System Administration Tool (see Remote
collection of log files).
The (Settings) key on the 6905/6910 provides access to the Settings menu.
This menu provides a single location to access all the phone settings. The basic Settings menu provides
access to the following user-level phone settings:
1. Log Issue
2. Status
3. User Settings
4. Advanced Settings
5. Voice Services
6. Diagnostics
7. Restart Phone
Mitel MiVoice 6905 Settings Mitel MiVoice 6910 Settings

10
SETTINGS MENU ADVANCED MENU
Advanced menu
To access advanced administrator-level settings on 6905 and 6910 IP phones, press the (Settings
key), navigate to Advanced Settings and enter the Administrator password (default 73738). The
following advanced administrator-level settings are available for selection:
The Advanced settings on 6905 and 6910 IP phone provides access to the following administrator-level
phone settings:
1. Network
2. PIN
3. Language
4. Voice Services
5. Restart Phone
6. Factory Defaul
To access advanced adminstrator-level settings on 6920/6930/6940/6970 IP phones, press or tap the
Advanced softkey and enter the Administrator password (default 73738). The following additional admin-
istrator-level settings are available for selection from the Advanced menu:

11
SETTINGS MENU ADVANCED MENU

12
SETTINGS MENU ADVANCED MENU
NOTE:
1. The Avatars softkey is displayed on all Mitel MiVoice 6920, 6930, 6940 and 6970 IP phones.
However, Avatars are supported only on the Mitel MiVoice 6940 IP phone and the Mitel MiVoice 6970
IP Conference Phone. Pressing or tapping the Avatars softkey clears the cache on the Mitel MiVoice
6920, 6930, 6940 and 6970 IP Series IP phone.
2. Avatars are updated after a preset timer duration on the System Administrator tool.
3. The 6940 IP phone and the 6970 IP Conference Phone validates new Avatars during the next call or
reboot.
Icon Setting
Audio
•Reflective Room
Network

13
SETTINGS MENU ADVANCED MENU
The sections that follow provide information regarding the above administrator-level settings available on
the Mitel 6900 Series IP Phones.
•Settings
•Static Settings
•Ethernet Ports
•VLAN Settings
•802.1x
•Network Services
Personal Mode
PIN
•Erase PIN
•Modify PIN
Restore Default
Icon Setting

14
SETTINGS MENU STATUS
Status
The Status menu on the Mitel MiVoice 6900 Series IP phones is a read-only menu that displays general
phone information and the current network status details. The Status menu is available to both users and
Administrators and does not require a password to access.
The following table outlines the information displayed in the Status menu:
Mitel MiVoice 6905 Status Mitel MiVoice 6910 Status
Mitel MiVoice 6920 Status Mitel MiVoice 6930 Status
Mitel MiVoice 6940 and Mitel 6970 Status

15
SETTINGS MENU STATUS
NOTE: The Mitel MiVoice 6900 Series IP phones support DHCP Options 43 and 125.
Item Description
Network General Info Displays information on the following general
network parameters currently configured on the
IP phone:
•IP Address
•Subnet Mask
•Gateway
•MAC Address
•Current Call Server IP Address
•Call Server1 IP Address
•Call Server2 IP Address
•Call Server3 IP Address
•Call Server4 IP Address
•TFTP Server IP Address
•TFTP Server Port
•File Sever
•IPA IP Address
•Primary DNS
•Secondary DNS
•Wifi IP address
•Wifi MAC address
•Connected SSID
Network Persist. Data Displays information regarding the IP addresses
of the call servers the IP phone is currently
connected to.
Network DHCP Info Displays information regarding the current DHCP
status, Renewal Time Values (T1), and Rebinding
Time Values (T2).
Network Static QoS Displays information regarding the current VLAN,
L2P, and DSCP Quality of Service (QoS)
parameters.
Port Info Displays information on the port speeds and
duplex methods that the IP phone is currently
using on its LAN and PC ports.
Phone Info Displays information regarding the model,
hardware revision, main firmware version, boot
version of the IP phone, and phone uptime, as
well as the call server firmware revision.