Mitel MiVoice 5360 User manual

5360 IP Phone – User Guide
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5360 IP Phone – User Guide
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NOTICE
The information contained in this document is not warranted by Mitel Networks Corporation or any of its
affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any
errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to
authorized users of Mitel's products.
TRADEMARKS
Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 5360 IP Phone - User Guide
August 2011
58012463
®,™ Trademark of Mitel Networks Corporation
© Copyright 2011, Mitel Networks Corporation
All rights reserved
IMPORTANT! This phone is NOT suitable for direct connection to the public-switched telephone
network. Connect the phone to a Mitel Networks system only.

5360 IP Phone – User Guide
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ABOUT YOUR PHONE.............................................................................................1
Elements of Your Phone......................................................................................................3
Ring/Message Indicators.....................................................................................................4
For Users on Resilient 3300 ICP Systems ..........................................................................4
Mitel Line Interface Module..................................................................................................4
Using Your IP Phone with Mitel Unified Communicator Express.........................................4
HTML Applications...............................................................................................................5
Tips For Your Comfort And Safety.......................................................................................5
Don't Cradle the Handset!...............................................................................................................5
Protect your Hearing .......................................................................................................................5
Adjust the Viewing Angle.................................................................................................................5
USING YOUR DEFAULT PHONE WINDOW............................................................ 6
Getting Started with Your Phone.........................................................................................6
5360 IP Phone Default Window...........................................................................................7
Gadget Sidebar on the 5360 IP Phone................................................................................8
USING APPLICATIONS ON THE 5360 IP PHONE ..................................................9
Accessing Your Phone Applications..................................................................................10
Getting Help.......................................................................................................................10
Tips for Setting up Your Phone and Touch Screen...........................................................10
CUSTOMIZING YOUR PHONE............................................................................... 11
Using the Settings Application...........................................................................................11
Specify Language..............................................................................................................12
Specify Text Size...............................................................................................................12
Specify Call Notification Behavior......................................................................................12
Adjust Display Brightness..................................................................................................13
Enable a Screen Saver......................................................................................................13
Calibrate the Display..........................................................................................................14
Specify Audio Feedback Options.......................................................................................14
Enable Message Key.........................................................................................................15

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Enable PC Connectivity.....................................................................................................15
Float Keys..........................................................................................................................15
Adjust the Ringer...............................................................................................................15
Cleaning Your 5360 IP Phone...........................................................................................16
Text Entry ..........................................................................................................................16
Text Entry Window........................................................................................................................17
Keyboards.....................................................................................................................................18
SETTING UP YOUR CONTACT LIST..................................................................... 20
Adding Names to Your Contact List...................................................................................20
Editing Information in Your Contact List ............................................................................20
VISUAL VOICE MAIL..............................................................................................21
Set Up your Mailbox ..........................................................................................................21
Enable Visual Voice Mail...................................................................................................21
Opening the Visual Voice Mail Application........................................................................21
Log Into Your Mailbox From Your Own Extension.............................................................22
Log Into Your Mailbox From Another Extension................................................................22
Log Out Of Your Mailbox...................................................................................................23
About the Visual Voice Mail Main Window ........................................................................23
Display Message Details ...................................................................................................24
Play a Voice Message.......................................................................................................26
Dial Message Sender ........................................................................................................26
Save a Message................................................................................................................27
Delete a Message..............................................................................................................27
Add a Message Sender to Your Contacts List...................................................................27
Forward a Message to Another Mailbox............................................................................28
Forward a Message to Your Email Address ......................................................................28
USING THE CALL HISTORY APPLICATION......................................................... 29
View Call Log Details.........................................................................................................29
Review Call Log Icons.......................................................................................................30

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Delete Logs........................................................................................................................30
CALL FORWARDING ............................................................................................. 31
Using Quick Call Forward Always......................................................................................31
Programming Call Forwarding Defaults.............................................................................32
PROGRAMING FEATURES ON YOUR KEYS....................................................... 33
Tips on Programming Features.........................................................................................33
Features available for programming on programmable keys........................................................33
Applications available for programming on programmable keys ..................................................35
Program Feature Keys Using the Settings Application......................................................35
Clear Programming from a Key .........................................................................................37
MAKING AND ANSWERING CALLS ..................................................................... 38
Dial from your People Application......................................................................................38
Phone Book.......................................................................................................................38
Answer a Call.....................................................................................................................39
End a Call..........................................................................................................................39
Redial.................................................................................................................................39
Redial - Saved Number .....................................................................................................40
Handsfree Operation .........................................................................................................40
Auto-Answer......................................................................................................................41
Using the Analog line.........................................................................................................41
CALL HANDLING ...................................................................................................42
Hold ...................................................................................................................................42
Mute...................................................................................................................................42
Transfer .............................................................................................................................43
Conference........................................................................................................................43
Conference Split................................................................................................................43
Add Held............................................................................................................................44
Swap..................................................................................................................................44

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USING OTHER FEATURES....................................................................................45
Account Codes ..................................................................................................................45
ACD...................................................................................................................................45
Attendant Call Hold - Remote Retrieve..............................................................................46
Callback.............................................................................................................................46
Call Forward - Remote (I'm Here)......................................................................................46
Call Forward - End Chaining..............................................................................................47
Call Forward - Forced........................................................................................................47
Call Forward - Override .....................................................................................................48
Call Park............................................................................................................................48
Call Pickup.........................................................................................................................49
Campon.............................................................................................................................49
Direct Paging.....................................................................................................................50
Direct Paging - Handsfree Answerback Enabled..........................................................................50
Direct Paging - Handsfree Answerback Disabled.........................................................................52
Direct Voice Call................................................................................................................53
Do Not Disturb...................................................................................................................53
Emergency Calls................................................................................................................54
Emergency Calls When Emergency Call Routing Not Programmed............................................54
Emergency Calls When Emergency Call Routing Programmed...................................................54
Float Keys..........................................................................................................................55
Programming Float Keys...............................................................................................................56
Using Float Keys...........................................................................................................................57
Group Listen......................................................................................................................57
Group Paging / Meet Me Answer.......................................................................................58
Group Presence.................................................................................................................59
Handoff - Personal Ring Groups........................................................................................60
Headset Operation.............................................................................................................61
Hot Desking.......................................................................................................................62
Hot Desk Remote Logout ..................................................................................................63
Hot Desk - PIN Change.....................................................................................................63
Make Busy.........................................................................................................................64

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Message Waiting Indicator ................................................................................................64
Messaging - Advisory ........................................................................................................64
Messaging - Callback ........................................................................................................65
Messaging - Cancel Callback............................................................................................66
Messaging - Cancel All Callbacks .....................................................................................66
Music .................................................................................................................................66
Night Answer .....................................................................................................................67
Override (Intrude) ..............................................................................................................67
Paging................................................................................................................................67
Phone Lock........................................................................................................................68
User PIN............................................................................................................................69
Record a Call.....................................................................................................................70
Reminder...........................................................................................................................71
Speak@Ease.....................................................................................................................72
Speed Call.........................................................................................................................72
Contact Presence..........................................................................................................................72
Tag Call .............................................................................................................................73
Trunk Flash........................................................................................................................73
USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT.......................... 74
Access the Conference Controller.....................................................................................74
Turn the Conference Unit On and Off................................................................................74
Adjust the Conference Unit Volume...................................................................................74
Place the Conference Unit in Presentation Mode..............................................................74
Exit the Conference Controller...........................................................................................75
Mute the Conference Unit..................................................................................................75
USING THE LINE INTERFACE MODULE .............................................................. 76
Making and Answering Calls Using the Analog key ..........................................................76
Making and Answering Calls Using the Failover Mode .....................................................77

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USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES. 78
Elements of Your Cordless Module and Accessories........................................................79
Handset/Headset Combinations........................................................................................80
Pairing the Cordless Module and Accessories..................................................................80
Pairing a DECT Cordless Accessory with a DECT Cordless Module...........................................80
Pairing a Bluetooth Accessory with a Bluetooth Module...............................................................81
Unpairing an Accessory ................................................................................................................82
Cordless Module LED Indicators.......................................................................................82
Using a Cordless Device as a Remote Control .................................................................82
Using the Mute Key on a Cordless Device ........................................................................83
Using the Volume Keys on Cordless Device .....................................................................83
USING THE MITEL CORDLESS HANDSET ..........................................................84
Elements of the Cordless Handset....................................................................................84
Answer a Call.....................................................................................................................85
Hang up.............................................................................................................................85
Dialing – Auto Dial Disabled..............................................................................................85
Dialing – Auto Dial Enabled...............................................................................................85
Handset Alerting Tones and LEDs ....................................................................................86
USING THE MITEL DECT CORDLESS HEADSET................................................ 87
Answer a Call.....................................................................................................................87
Hang Up.............................................................................................................................88
Dialing – Auto Dial Disabled..............................................................................................88
Dialing – Auto Dial Enabled...............................................................................................88
Headset Alerting Tones and LEDs ....................................................................................88
USING A BLUETOOTH HEADSET......................................................................... 90
Answer a Call.....................................................................................................................90
Hang Up.............................................................................................................................90
Dialing – Auto Dial Disabled..............................................................................................90
Dialing – Auto Dial Enabled...............................................................................................91

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USING THE CORDLESS DEVICES APPLICATION............................................... 92
Low Battery Level..............................................................................................................92
Viewing Cordless Module Information ...............................................................................92
Enabling/Disabling Auto-Connect on a Bluetooth Headset ...............................................93
Connecting/Disconnecting a Bluetooth Headset ...............................................................93
Editing a Bluetooth Headset Name....................................................................................93
Auto Dial............................................................................................................................94

5360 IP Phone – User Guide
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