Mitel 5207 User manual

USER GUIDE

3300 ICP - 7.0

-i-
Contents
ABOUT YOUR PHONE 1
For Users on Resilient 3300 ICP Systems 3
TIPS FOR YOUR COMFORT AND SAFETY 3
Don't cradle the handset! 3
Protect your hearing 4
Angle the phone for easier viewing 4
CUSTOMIZING YOUR PHONE 5
Ringer Control 5
Handset Receiver Volume Control 5
Speaker Volume Control 5
Display Contrast Control 5
Feature Keys 6
Language Change 6
MAKING AND ANSWERING CALLS 6
Make a call 6
Answer a call 6
Redial 7
Redial - Saved Number 7
Speed Call Keys 8
Speed Call - Personal 9
On-Hook Dialing 9
Auto-Answer 9
Group Listen 10

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CALL HANDLING 10
Hold 10
Attendant Call Hold - Remote Retrieve 11
Transfer 11
Conference 11
Conference Split 12
Swap 12
Call Forward 13
Call Forward - Remote 14
Call Forward - End Chaining 14
Call Forward - Override 15
Messaging - Advisory 15
Messaging - Callback 15
Messaging - Cancel Callback 16
Messaging - Cancel All Callbacks 16
USING ADVANCED FEATURES 16
Account Codes 16
Call Park 17
Call Pickup 18
Camp-on 18
Do Not Disturb 18
Override 19
Paging 19
Direct Paging 19
Handsfree Operation 20
Headset Operation 21
Headset Operation (with Feature Control Switch) 22
Music 22
Group Paging / Meet Me Answer 23
Trunk Flash 23
Record a Call 24
Hot Desking 25
Tag Call 26
Call History 27

-1-
ABOUT YOUR PHONE
The Mitel 5207 IP phone has ten fixed-function keys ( SUPERKEY,
MESSAGE, HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER,
MICROPHONE, , ) and 14 personal keys with built-in status
indicators. The personal key on the bottom right is always your Prime Line;
the remaining personal keys can be programmed as:
zFeature keys (for example, Swap). You can program feature keys using
the Desktop Tool. Your administrator can also program feature keys.
zSpeed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
zLine Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your telephone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel or SuperKey to back up
one menu level.

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1. Handset
2. Speaker
3. Display
4. Message Waiting Indicator
5. Fixed-Function Keys
6. Volume Control
7. Keypad
8. Programmable Feature Keys
9. Designation Card

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IMPORTANT NOTE FOR HEADSET USERS:
Mitel Headsets with Feature Control Switch must be installed in the
dedicated headset jack (the jack nearest the front of the set). Installation
will disable your handset microphone. Disconnecting the headset at the jack
or at the quick-disconnect plug restores handset operation.
Telephone status indicators
For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system. If your phone is idle and switched to the secondary system,
you'll see a flashin
g
rectan
g
le on the display. The rectan
g
le remains until the
switch to the primary system is complete.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your set Flashing rapidly
On hold at another set Flashing slow on/fast off

-4-
Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Angle the phone for easier viewing
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Press the release tabs on thes sides of the stand.
2. Hinge the two front hooks and snap the two back hooks of the stand into
either the upper or lower notches on the back of the phone.

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CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
zPress , .
To adjust the Ringer Pitch while the set is idle:
1. Press SUPERKEY.
2. Press # until "Ringer Adjust?" appears.
3. Press *. "Adjust Pitch?" appears.
4. Press * for Yes.
5. Press , to adjust pitch.
6. Press # to save pitch level. "Adjust Volume?" appears.
7. Press * for Yes.
8. Press , to adjust volume level.
9. Press # to save volume level.
0. Press SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress , .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
zPress , .
Display Contrast Control
To adjust the Display Contrast while your set is idle:
zPress , .

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Feature Keys
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key.
3. Press SUPERKEY.
Language Change
To change the display language:
1. Press SUPERKEY.
2. Press # until "Language?" appears.
3. Press * for Yes.
4. Press * to change language.
5. Press # until the desired language appears.
6. Press * to save your selection.
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Dial the number,
-OR-
Press a Speed Call key
-OR-
Press REDIAL.
Answer a call
zLift the handset.
-OR-
Press the flashing Line appearance key and lift the handset.

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Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial **79.
To Redial a saved number:
1. Lift the handset.
2. Dial *6*.

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Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits
during a call (press a Speed Call Key during a call to send a multi-digit
password, for instance).
To dial a stored Speed Call number:
1. Lift the handset.
2. Press a Speed Call key.
To store a Speed Call number:
1. Press SUPERKEY.
2. Press # until "Personal Keys?" appears.
3. Press * for Yes.
4. Press a personal key that isn't a line key.
5. Press * for Change.
6. Do one of the following:
To store a new number, dial the number (press HOLD between digits
to create a one-second pause during dialing; press HOLD more than
once to lengthen the pause).
To enter a trunk flash, press TRANS/CONF. (See "Trunk Flash" for
more information about the use of this feature.)
To enter the last number dialed, press REDIAL.
7. Press the personal key again to save the number.
8. Do one of the following:
To make the number private, press *.
To keep the number visible, press #.
9. Press SUPERKEY.

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Speed Call - Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial *58.
3. Enter an index number between 00 and 09.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial *67.
3. Enter an index number between 00 and 09.
4. Dial the number to be stored (press Hold between digits to create a one-
second pause during dialing; press Hold more than once to lengthen the
pause).
5. Hang up.
On-Hook Dialing
To dial without lifting the handset:
1. If you want to use a Non-Prime Line, press a Line Appearance key.
2. Dial the number.
3. Lift the handset.
Auto-Answer
To enable or disable Auto-Answer:
zPress the Auto-Answer feature key.
To answer a call when you hear ringback:
zCommunicate using the speaker and microphone.

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Group Listen
With Group Listen you can carry on a conversation using the handset or
headset while allowing others nearby to listen to the person at the far end
over the handsfree speaker in your phone. While Group Listen is active, the
handsfree microphone in your phone is turned off.
To allow others in the room to listen to the far end of your call:
zPress the Group Listen feature key.
To return to a private two-way call from Group Listen:
zPress the Group Listen feature key.
To change a Group Listen call into a Handsfree call so that others in
the room can join the conversation:
1. Press SPEAKER.
2. Hang up the handset.
CALL HANDLING
Hold
To place a call on Hold:
zPress Hold.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another station:
zPress the flashing line key.
-OR-
Dial **1 and the number of the station that placed the call on Hold.

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Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the digits announced by the attendant.
Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press CANCEL.
To transfer an active call during headset operation:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.
Conference
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
zHang up.

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Conference Split
To Split a Conference and speak privately with the original party:
1. Press TRANS/CONF.
2. Dial *41.
Swap
To call another party when you are in an established two-party call:
1. Press TRANS/CONF.
2. Dial the number.
To alternate between the two parties:
zPress the Swap/Trade feature key.

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Call Forward
Call Forward lets you redirect incoming calls to an alternate number.
ALWAYS redirects all incoming calls regardless of the state of your
telephone. B-INT redirects internal calls when your telephone is busy, and B-
EXT redirects external calls when your telephone is busy. NA-INT redirects
internal calls after several rings if you don't answer, and NA-EXT redirects
external calls after several rings if you don't answer.
Note: For information about "I AM HERE", see Call Forward - Remote.
To program Call Forward:
1. Press SUPERKEY.
2. Press # until "Call Forwarding?" appears.
3. Press * for Yes.
4. Press # until the type of Call Forward that you want to set up appears
(see above).
5. Press * for Review.
6. If a number is already programmed, press * for change.
7. Press * to Program.
8. Dial the destination number.
9. Press to Save.
0. Continue programming other types of Call Forward, or press SUPERKEY
to leave programming mode.
To turn Call Forward on and off (once it has been programmed):
1. Press SUPERKEY.
2. Press # until "Call Forwarding?" appears.
3. Press * for Yes.
4. Do one of the following:
To turn Call Forward ALWAYS on or off, press * for Review, press *
for Change and then press # to turn on or off.
To turn another type of Call Forward on or off, press # until you reach
the desired display. Press * for Review, press * for Change and then
press # to turn on or off.
5. Continue turning other types of Call Forward on or off, or press
SUPERKEY to leave programming mode.

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Call Forward - Remote
To forward calls from a remote station to your current location:
1. Press SUPERKEY.
2. Press # until "Call Forwarding?" appears.
3. Press * for Yes.
4. Press # until "I AM HERE?" appears.
5. Press * for Review.
6. If a number is already programmed, press * for Change.
7. Press * to Program.
8. Dial the extension number of the remote station.
9. Press .
0. Press SUPERKEY to exit.
To cancel Call Forward - Remote from the station that set the remote
forwarding:
1. Lift the handset.
2. Dial **77.
3. Dial the extension of the remote station.
4. Hang up.
To cancel Call Forward - Remote from the station that was forwarded:
1. Lift the handset.
2. Dial #8.
3. Hang up.
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial **73.
3. Hang up.

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Call Forward - Override
To override Call Forward and ring a station:
1. Lift the handset.
2. Dial *1*.
3. Dial the extension number.
Messaging - Advisory
To turn Messaging - Advisory on:
1. Press SUPERKEY.
2. Press *.
3. Press # until the desired message appears.
4. Press *.
To turn Messaging - Advisory off:
1. Press SUPERKEY.
2. Press *.
3. Press *.
Messaging - Callback
To leave a Callback Message on a telephone when you hear busy or
ringback tone:
zPress MESSAGE.
To respond to a message waiting condition on your telephone:
1. Press MESSAGE.
2. Do one of the following:
To call the message sender, press #.
To erase the message, press *.
To answer a Callback:
zLift the handset.

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Messaging - Cancel Callback
To cancel a Callback:
1. Lift the handset.
2. Dial *1#.
3. Dial the number of the called station.
4. Hang up.
Messaging - Cancel All Callbacks
To cancel all Callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.
USING ADVANCED FEATURES
Account Codes
To use Forced Account Codes:
1. Lift the handset.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1. Press TRANS/CONF.
2. Dial **3.
3. Dial the Account Code digits.
4. Press #.
5. Press CANCEL.