Mitel MiVOICE 6920 User manual

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016698 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected]m for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
QUICK REFERENCE GUIDE
Mitel MiVoice 6920/6920w IP Phone - Quick Reference Guide
Getting started
Contacts
Call History
Displays a list
of missed,
outgoing and
Voicemail
Settings
Provides
services and
options that
allow you to
customize
your phone.
Volume
Speaker/Headset
Toggles the phone’s audio between speaker
and headset. If you are using a DHSG/EHS
headset, ensure that the headset jack adapter is
removed from the headset port. See the Mitel MiVoice
6920 IP Phone Installation Guide for more details.
Warning!
The headset port is for headset use only.
Plugging any other devices into this port
may cause damage to the phone and will
void your warranty.
Mute
Navigation/Select
Multi-directional navigation
keys are used to navigate
through the phone menu.
Press the center button
the left and right navigation
keys can be used to switch
Programmable Keys
Up to 18 programmable keys,
Softkeys
4 state-sensitive softkeys.
Redial
received calls.
Hold
Goodbye
Mutes/unmutes
Displays Call
Places an active
call on hold or
Adjusts the
volume for
the ringer,
handset,
speaker,
and headset.
Provides
On the Home screen,
service.
your voicemail
access to History with a list
of outgoing calls.
all outgoing audio
from headset,
handset or
speaker.
Displays
a list of your
contacts.
resumes a call
from hold.
to select menu options and
perform various actions.
a maximum of 6 programmable
between the home screen,
the line manager, and active calls.
Ends the active
call and used
for exiting menus.
keys per page
Information Regarding Model Variants
A new variant of the 6920 IP Phone is available called the 6920w IP Phone. The 6920w
IP Phone is physically identical to the 6920 IP Phone. There are new features supported
by the 6920w IP Phone relative to the 6920 IP Phone, namely embedded Wi-Fi,
Bluetooth 5.0, IEEE 802.3az standard (Energy Efficient Ethernet) capability. The 6920w
IP Phone also supports the same accessories as the current 6920 IP Phone.
Basic call handling
Making a call
1. Lift the handset or press the key, and
dial the number.
2. Press the Line programmable at dial the
number.
Ending a call
Place the handset back in its cradle, press the End Call softkey, or press the
key.
Answering a call
Lift the handset or press the key for handsfree operation.
Redialing
Press the Redial softkey once or the key twice to call the last dialed number as
displayed on the Home screen.
or
Press the once to access the Call History application with a list of recently dialed
numbers. Use the up and down navigation keys to scroll through the entries and either
press the Select button or Dial softkey to redial the selected number.
Muting or unmuting a call
Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the key again to unmute the audio.

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016698 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected]m for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
QUICK REFERENCE GUIDE
Mitel MiVoice 6920/6920w IP Phone - Quick Reference Guide
Holding and resuming a call
1. To place an active call on hold, press the key. A (hold) icon flashes on the
respective Line key.
2. To resume the call, press the key again or press the respective Line key.
User Interface (UI) overview
Home screen
The Home (default) screen is displayed when the phone is in the idle state. The Home
screen displays status indicators, user directory number, avatar, last dialed number,
time, date and list of programmable softkeys.
Call screen
When on an active call, caller’s avatar, name, number and call duration timer is displayed.
Note: For details on all the available features and options, refer to the Mitel MiVoice 6920 IP Phone
User Guide.
The context-sensitive softkeys are updated with applicable call handling features.
Applications
Contacts
The Contacts application stores personal phone book and directory. The Mitel MiVoice
6920 IP Phone supports a localized Personal directory as well as enhanced functionality
allowing for interoperability with LDAP (corporate) directories.
Making a call using the Contacts application
1. Press the key to access the Contacts application.
2. Navigate to the respective contacts folder and scroll through the contacts by using the
navigation keys
or
Enter characters using the keypad and press the Search softkey to use the search
feature.
3. When the applicable contact is highlighted, press the Select button or Dial softkey to
place a call using the entry¡¦s default phone numberƒn
or

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016698 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected]m for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
To place a call to a different phone number defined for the entry (for example, a
mobile number), press the right navigation key, highlight the phone number you want
to call using the up or down navigation keys, and press the Select button or the Dial
softkey.
Call History
The Call History application displays a list of your missed, outgoing and received calls.
You can view, delete and dial out to call history entries as well as copy entries to your
Contacts application.
Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional details for an
entry, press the Right navigation key when the entry is highlighted.
3. Press the Select button or Dial softkey to place a call to the respective entry
or
Press the Copy softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel 6920 SIP phone
flashes red and the (Voicemail) icon displays on the status bar indicating that
voicemail messages are available.
You can access your voicemail service by pressing the Voicemail key.
Advanced call handling
The Mitel 6920 SIP Phone provides a method for transferring calls through the Transfer
softkey.
Call Transferring
1. Ensure you are on active call with the party you wish to transfer.
2. Press the Xfer softkey.The active call is placed on hold.
3. Enter the transfer recipient’s number and press the Transfer softkey.
3-Way Conferencing
1. Ensure you are on active call with one of the contacts with whom you want to create a
conference.
2. Press the Conf softkey. The active call is placed on hold.
3. Enter the conference target’s number and press the Dial softkey.
4. Wait for an answer and then press the Conf softkey to complete the 3-way conference
call.
Speed Dial configuration
A Speed Dial key allows you to dial a specified number with one key press. Speed Dial keys
can be useful as they can be programmed to dial directly to an internal or external number.
You can also transfer calls to or create conference calls using your Speed Dial keys instead
of dialing manually.
Configuring a Speed Dial key
1. Press and hold the non-configured softkey, dialpad key, or expansion module key (for
approximately 3 seconds) until the Speed Dial Edit screen is displayed.
2. In the Label field, enter a description to apply to the key.
3. Press the down navigation key to move to the Number field and enter the number
Scroll Bar
Entry Details
(Name, Time, Date)
Copy to Contacts
Softkey
Delete Entry
Softkey
Dial Softkey
Note: Voicemail functionality must be configured by your System Administrator.
Note: Configuring a speed dial key using the press-and-hold method is only available if enabled by
your System Administrator.
Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.
Mitel MiVoice 6920/6920w IP Phone - Quick Reference Guide

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016698 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected]m for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
QUICK REFERENCE GUIDE
Mitel MiVoice 6920/6920w IP Phone - Quick Reference Guide
using the dialpad keys.
4. Press the Save softkey to save the speed dial information to the key you selected.
Connecting to Wi-Fi for 6920w IP Phone
The 6920w IP Phone has bulit-in wireless connectivity and functions as an 802.11a/b/d/
g/n dual-band wireless network device which allows your phone to join a secure, high-
speed network.
You can connect your phone to either a enterprise network or a home network:
•“Connecting to a WPA2 Enterprise network”
•“Connecting to a home network”
To connect to a Wi-Fi network, Wi-Fi functionality must be enabled by your System
Administrator. If Wi-Fi is not enabled Please contact system administrator to enable
Wifi message is displayed on the phone. Press Close softkey and contact your System
Administrator to enable Wi-Fi.
Connecting to a WPA2 Enterprise network
1. Navigate to Settings > Wi-Fi.

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016698 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected]m for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
2. The Available Networks settings menu is displayed.
3. Select the name of the enterprise Wi-Fi network; for example, Mitel from Available
Networks.
4. Enter the domain username of your enterprise network and select the Save softkey.
5. Enter the domain password for the network and select the Save softkey.
6. The Save Settings dialog box appears. Click Yes to reboot the phone and apply the
Note: You can connect to only one network at a time. Note: If you enter an incorrect password, the following dialog box appears. Ensure you enter the
correct password.
Mitel MiVoice 6920/6920w IP Phone - Quick Reference Guide

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016698 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected]m for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
changes.
7. After the phone reboots, it is successfully connected to the network. The connected
network (Mitel) is listed under Saved Network.
8. To disable Wi-Fi and use the LAN port again, navigate to Settings > Wi-Fi and press
the Disconnect softkey. The Save Settings dialog box appears.
9. Click Yes to reboot the phone and apply the changes.
Connecting to a home network
1. Navigate to Settings > Wi-Fi.
2. The Available Networks settings menu is displayed.
3. Select an SSID (that is, the name of a Wi-Fi network; for example, Home Network)
from Available Networks press Connect softkey. If the SSID is secured, a password
prompt appears.
4. Enter the password for the network and select the Save softkey.
Note: After the phone restarts the LAN and PC ports are disabled (as it relates to network
communications).
Note: You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensitive
entry from 2 to 32 characters. The printable characters plus the space are allowed. However, these
characters are not allowed : ?, ", $, [, \, ], and +. In addition, ! # and ; cannot be the first character.
Trailing and leading spaces are not permitted. This means that spaces are allowed within the SSID, but
not as the first or last character, and the period “.” is also allowed.
Note: If you enter an incorrect password, the following dialog box appears. Ensure you enter the
correct password.
Mitel MiVoice 6920/6920w IP Phone - Quick Reference Guide

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016698 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected]m for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
5. The Save Settings dialog box appears. Click Yes to reboot the phone and apply the
changes.
6. After the phone reboots, it is successfully connected to the network. The connected
SSID (Home Network) is listed under Saved Network.
7. To disable Wi-Fi and use the LAN port again, navigate to Settings > Wi-Fi and press
the Disconnect softkey. The Save Settings dialog box appears.
8. Click Yes to reboot the phone and apply the changes.
Wi-Fi Network Connected/Wi-Fi Network Disconnected
If your phone successfully connects to the Wi-Fi network, name of connected network is
listed under Saved Network.
If your phone is disconnected from the Wi-Fi network Wi-Fi disconnected symbol is
shown in the Status bar of the Home screen.
Note: After the phone restarts the LAN and PC ports are disabled (as it relates to network
communications).
Mitel MiVoice 6920/6920w IP Phone - Quick Reference Guide