Mitel MiVoice Connect IP420 User manual

Hand Piece
Two-way
Speaker
Audio Control
Keys
Volume down /
up
Headset
Mute
Speaker
Dial Pad Microphone
Function
Keys
Transfer
Conference
Directory
History
Voicemail
Hold
Indicator
Light
Alerts
incoming calls
and unheard
voicemail
messages
Line Appearance
Keys
Indicate incoming,
active and held calls
Navigation Keys /
OK button
Scroll through
menus and select
options
Display
Setting Up Your Extension
Press Voicemail
Enter your extension number
Enter your password followed by #
Create a new voicemail password, then press #
Confirm new voicemail password, then press #
Record your name after the tone, press # to save
Press 7 for mailbox options
Press 3 for extension assignment
Press 1 to assign your extension to this handset
MiVoice Connect IP420
Quick Reference Guide

Picking Up a Call for Another
Extension
•Press *13
•Dial extension of ringing handset
Checking Voicemail
•Press
•Enter password followed by #
•Press 1 to listen to messages
•Choose one:
•To save press 2
•To delete press 3
•To move to the next
message press #
Hot Desking
•Press
•Listen to the prompts
•If asked for extension
number, enter it now
•If asked for a password,
press # then enter
extension
•Enter password followed by #
•Press 7 for mailbox options
•Press 3 for extension assignment
•Press 1 to assign extension to this
handset
Transferring a Call
Warm /Consultative Transfer
•Press
•Dial extension or press and
search
•Wait for third party to answer
•Press to complete
•Scroll to Cancel option on display
and press Ok button to retrieve
caller if transfer rejected
Three-Party Calling
•Press
•Dial third party or press and
search
•Wait for third party to answer
•Press to complete
•Scroll to Cancel option on display
and press Ok button to retrieve first
caller if no answer or conference
rejected
Transferring a Call
Blind / Cold Transfer
•Press
•Dial extension or press and
search
•Hang up
Making a Call – Choose One:
•Dial number and
•Lift hand piece
•Press
•Press
•Press , scroll using , lift
hand piece to connect
•Press , scroll using , lift
hand piece to connect
Receiving a Call – Choose One:
•Lift hand piece
•Press
•Press
•Press # to ignore
Volume Control
•Choose the volume you’d like to set:
•Ringer – leave hand piece on
hook
•Hand piece – lift hand piece
•Speaker – press
•Headset – press
•Then use to set desired
volume
Guide to Line Appearance Keys
•Steady Green - Phone is in use or
off hook
•Blinking Green (fast) – Call on hold
•Blinking Green (slow) – Incoming
Call
Status Icons
Main Display
•Off-screen call
•New voicemail message
•Missed call
In Call
•Secure call
History Menu
•Missed call
•Inbound call
•Outbound call
•Transferred call
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