Mitel MiVoice Office 5320e User manual

Quick Reference Guide
Mitel
5320e IP Phone
Mitel 5320e IP Phone
Display
Ring/Message Indicator
Volume, Speaker, and Mute
Controls
Fixed-Function Keys
Key Pad
Page Navigation Keys
Personal Keys
Speaker
Handset
Fixed-Function Keys
Speaker
Mute
Applications
Cancel
Redial
Hold
Transfer / Conference
Message
Make a Call
Lift the handset, or
Press .
Dial the number, or
Press a Speed Call key, or
Press , or
Dial the prefix for external calls
(e.g. 9) and the number.
Answer a Call
Lift the handset, or
Press , and begin speaking.
End a Call
Press , or
Press Hang-Up, or
Replace the handset.
Place a Call on Hold
Press . The line key flashes.
Replace the handset if necessary.
Retrieve a Call from Hold
Lift the handset, or
Press .
Press the flashing line key.
Adjust Volume Levels
Adjust ringer volume while the phone is
ringing. Adjust handset or speaker volume
while using the handset or speaker.
Press repeatedly to raise the
volume, or repeatedly to lower
the volume.
Transfer a Call
Press
Dial the number.
Hang up, or announce the transfer and
then hang up.
Conference a Call
Press .
Dial the number. Wait for an answer.
Press .
Program a Speed Call
Press Applications OR .
Press Settings.
Press Programmable Keys.
Press the key you wish to program
Press Speed Call.
Press Edit Info and enter the appropriate
letters, or use the keypad.
Press Edit Number and enter the phone
number for the Speed Call. Include the 9
for external numbers.
Press OK, and then press Save.
Press Close, and then press Close again.
Program a Feature Key
Press Applications OR .
Press Settings.
Press Programmable Keys.
Press the key you wish to program
Press to scroll through all
feature choices.
Select the desired Feature. Or press View
Applications to select an application. Press
Save.
Press Close, and then press Close again.
Retrieve a Message
Lift the handset
Press to mute the microphone.
Press . It flashes when a message
is waiting.
Follow the voice mail prompts to retrieve
your message.

Quick Reference Guide
Mitel
5320e IP Phone
Phonebook
Press Phonebook.
Enter the first few letters of the
person’s last name (for the letter c
press the 2 key three times).
Press Lookup.
If more than one match is found,
press Next.
Press Call to be connected or Retry to
try again.
ACD
To Log In
Press the Hot Desk key.
Press the LogIn key.
Enter your Agent ID.
Press OK.
Enter your PIN (1-2-3-4 –same as
Voicemail log in)
Press OK.
To Log Out
Press the ACD Logout key.
Press the Cancel key.
Auto Log-out
If a call is presented to you and you do
not answer it, you will be logged out and
will be required to log in again. The
caller is requeued as the oldest call in
the path (first to be answered). It is a
good idea to continually check your
screen to ensure you are still logged in.
Make Busy
The Make Busy Feature Key will activate
and deactivate the Make Busy feature.
This feature allows you to take a short
break from the phone, without being
logged out. Your management will need
to advise how and when you would use
this feature. While in Make Busy, you will
not receive ACD calls, however, other
types of calls will still ring to the set.
1. Press the Make Busy key, the key
will light.
2. Enter the Make Busy reason code
MAKE BUSY appears on the display,
which means you will not receive any
ACD calls.
3. To turn it off and resume taking ACD
calls, press the Make Busy key so that
the light goes out.
MAKE BUSY disappears from the
display and you are now ready to take
ACD calls.
Work Timer
The work timer is a programmable time
period that provides a ’wrap up’ time
following an ACD call for the agent to
complete the necessary computer and/or
paper work. The work timer places the
agent in a temporary make busy state.
During the work timer, no ACD calls will
be presented to the agent, however, other
types of calls will still ring to the set.
The work timer is automatic to the agent
but can be cancelled before the timer
expires by pressing the Cancel Timer
softkey. Timer is set for 5 seconds.