Mitel MiVoice Business 5320 User manual

MITEL
COMMUNICATIONS DIRECTOR
PLATFORM
MiVoice Business
MiVOICE 5320 IP PHONE

ii
NOTICE
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© Copyright 2016, Mitel Networks Corporation
All rights reserved
MiVoice 5320 IP Phone User Guide
April 2016
IMPORTANT! THIS TELEPHONE IS NOT SUITABLE FOR DIRECT CONNECTION TO THE
PUBLIC-SWITCHED TELEPHONE NETWORK. CONNECT THE TELEPHONE TO A MITEL
NETWORKS SYSTEM ONLY.

Table of Contents
iii
About Your Phone........................................................................................................1
Elements of Your Phone............................................................................................................2
Ring/Message Indicators...........................................................................................................3
For Users on Resilient Mitel Communications Director (MCD) Systems...................................3
Tips for Your Comfort and Safety.................................................................................4
Don't Cradle the Handset! .........................................................................................................4
Protect your Hearing..................................................................................................................4
Adjust the Viewing Angle...........................................................................................................4
Using Your Default Phone Window and Keys..............................................................5
Getting Started with Your Phone...............................................................................................5
5320 IP Phone Default Window and Keys.................................................................................6
About Your Phone Applications....................................................................................7
Using the Settings Application...................................................................................................7
Using the Call History Application..............................................................................................8
View Call Log Details.............................................................................................................................8
Review Call Log Icons...........................................................................................................................9
Delete Logs............................................................................................................................................9
Getting Help.............................................................................................................................10
Tips for Setting up Your Phone................................................................................................10
Customizing Your Phone............................................................................................11
Using the Dial Pad to Enter Information ..................................................................................11
Using the On-Screen Keyboard to Enter Information ..............................................................12
Specify Language....................................................................................................................12
Specify Display Contrast..........................................................................................................13
Specify Audio Feedback Options.............................................................................................13
Specify Text Size.....................................................................................................................14
Specify Call Notification Behavior............................................................................................14
Adjust the Ringer.....................................................................................................................15
Enable a Screen Saver............................................................................................................16

MiVoice 5320 IP Phone User Guide
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Enable PC Connectivity...........................................................................................................16
Programming Features on Your Keys........................................................................ 17
Tips on Programming Features...............................................................................................17
Features available for programming on programmable keys..............................................................17
Applications available for programming on programmable keys.........................................................19
Program Feature Keys Using the Settings Application...............................................20
Clear Programming from a Key...............................................................................................21
Making and Answering Calls...................................................................................... 22
Phone Book.............................................................................................................................22
Answer a Call...........................................................................................................................23
End a Call................................................................................................................................23
Redial ......................................................................................................................................23
Redial - Saved Number ...........................................................................................................23
Handsfree Operation ...............................................................................................................24
Auto-Answer............................................................................................................................25
CALL HANDLING.......................................................................................................26
Hold .........................................................................................................................................26
Mute.........................................................................................................................................26
Transfer ...................................................................................................................................27
Direct Transfer to Voice Mailbox..............................................................................................27
Conference..............................................................................................................................28
Conference Split......................................................................................................................28
Add Held..................................................................................................................................28
Swap........................................................................................................................................29
Call Forwarding........................................................................................................................29
Using Quick Call Forward Always........................................................................................................29
PROGRAMMING CALL FORWARDING USING PROFILES.............................................................30
Activate Call Forward...........................................................................................................................31
Cancel Call Forward ............................................................................................................................31

Table of Contents
v
Using Other Features................................................................................................. 32
Account Codes ........................................................................................................................32
ACD.........................................................................................................................................32
Attendant Call Hold - Remote Retrieve....................................................................................33
Callback...................................................................................................................................33
Call Forward - Remote (I'm Here)............................................................................................33
Call Forward - End Chaining....................................................................................................34
Call Forward - Forced..............................................................................................................34
Call Forward - Override ...........................................................................................................34
Call Park..................................................................................................................................35
Call Pickup...............................................................................................................................36
Campon...................................................................................................................................36
Direct Paging...........................................................................................................................36
Direct Paging - Handsfree Answerback Enabled ................................................................................37
Direct Paging - Handsfree Answerback Disabled................................................................................38
Direct Voice Call......................................................................................................................39
Do Not Disturb.........................................................................................................................39
Emergency Calls......................................................................................................................40
Group Listen............................................................................................................................40
Group Paging / Meet Me Answer.............................................................................................41
Group Presence.......................................................................................................................42
Handoff - Personal Ring Groups..............................................................................................43
Headset Operation...................................................................................................................43
Hot Desking.............................................................................................................................44
Hot Desk Remote Logout ........................................................................................................45
Hot Desk - PIN Change...........................................................................................................45
Make Busy...............................................................................................................................45
Message Waiting Indicator ......................................................................................................46
Messaging - Advisory ..............................................................................................................46
Messaging - Callback ..............................................................................................................46

MiVoice 5320 IP Phone User Guide
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Messaging - Cancel Callback..................................................................................................48
Messaging - Cancel All Callbacks ...........................................................................................48
Music .......................................................................................................................................48
Night Answer ...........................................................................................................................48
Override (Intrude) ....................................................................................................................49
Paging .....................................................................................................................................49
Phone Lock..............................................................................................................................49
User PIN..................................................................................................................................50
Record-a-Call...........................................................................................................................51
Voice Dialler.............................................................................................................................52
Speed Call...............................................................................................................................52
Tag Call ...................................................................................................................................52
Timed Reminder......................................................................................................................53
Trunk Flash..............................................................................................................................53

MiVoice 5320 IP Phone User Guide
1
About Your Phone
The Mitel®5320 IP Phone is full-feature, dual port, dual mode enterprise-class applications phone
that provides voice communication over an IP network. It features a large graphics display (160 x
320), wideband audio and self-labeling keys. The 5320 IP Phone offers seven programmable
multi-function keys for one-touch feature access. It provides ten fixed feature keys for convenient
access to features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers. The 5320 also supports the
Mitel Unified Communicator® (UC) Express application, which is a PC-based desktop
programming tool that allows you to easily configure your phone from your Personal Computer
(PC).
The 5320 IP Phone supports Mitel Call Control (MiNet) protocol and session initiated protocols
(SIP). It also supports Hot Desking and Clustered Hot Desking as well as Resiliency. The 5320
phone is ideal for executives and managers, and can be used as an ACD Agent or Supervisor
Phone, as well as a Teleworker Phone.
The 5320 IP Phone

MiVoice 5320 IP Phone User Guide
2
Elements of Your Phone
1) Display
Provides a large, high-resolution viewing area that assists you in selecting
and using phone features.
2) Ring/Message Indicator
Flashes to signal an incoming call and to indicate a message waiting in
your voice mailbox.
3) Volume, Speaker
and Mute Controls
Provides the following audio control capability:
•(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
•(SPEAKER) enables and disables Handsfree mode.
•(MUTE) enables Mute, which allows you to temporarily turn your
phone's handset, headset or handsfree microphone off during a call.
4) Fixed Function Keys
Gives you access to the following phone functions:
•(MENU): provides access to menus for your phone's applications
and settings.
•(CANCEL): ends a call when pressed during the call, and, when you
are programming the phone, eliminates any input and returns to the
previous menu level.
•(REDIAL): calls the last number dialed.
•(HOLD): places the current call on hold.
•(TRANS/CONF): initiates a call transfer or establishes a three-
party conference call.
•(MESSAGE): provides access to your voice mailbox and flashes to
notify you of messages waiting in your voice mailbox. Note: The
Ring/Message indicator also flashes when messages are waiting.
5) Keypad
Use to dial.
6) Navigation Page
Keys
Use to display additional pages of information for certain applications. The
5320 has two page navigation keys: Back and Next.
7) Programmable
Feature Keys and Softkeys.
Provides 7 self-labeling keys that can be programmed as speed call keys,
fixed function keys, hard keys, applications, or line appearance keys,
according to your communication needs. On your home page, the bottom
left feature key is always your Prime Line key. The top three keys are
softkeys.
8) Handsfree Speaker
Provides sound for Handsfree calls and background music.
9) Handset
Use for handset calls. If you are in headset or handsfree mode, you do not
need to use the handset.

MiVoice 5320 IP Phone User Guide
3
Ring/Message Indicators
Flashing rapidly
Your phone is ringing
Flashing slowly
A message or callback message is waiting at your phone
On
Your phone is ringing another phone
Off
Your phone is idle, or you are on a call
For Users on Resilient Mitel Communications Director (MCD) Systems
If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching
to a secondary MCD system. The call continues and there is a change in the operation of some
keys and features on your phone. Normal operation resumes when your phone switches back to
the primary system. If your phone is idle and switched to the secondary system, you'll see a
flashing rectangle on the display. The rectangle remains until the switch to the primary system is
complete.
If the phone fails over to the secondary ICP, you have access to your mailbox on the secondary
ICP only if your Administrator has programmed a mailbox for you.
Notes:
1. The mailbox on the secondary ICP will not contain the same messages as the mailboxes on the
primary ICP. Any preferences that are voice mail related are not carried from the primary ICP to the
secondary ICP. These preferences must be set on both ICPs.
2. The Settings application does not support resiliency. Your logs, contact information and any Settings
on the primary ICP will not be carried from the primary ICP to the secondary ICP.

MiVoice 5320 IP Phone User Guide
4
Tips for Your Comfort and Safety
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhere in this guide for
more information.
Protect your Hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the
base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into
place as follows:
a. For a high-angle mount, hinge the
two lower hooks into the bottom
set of notches and snap the two
upper hooks into the middle set of
notches.
b. For a low-angle mount, hinge the
two lower hooks into the middle
set of notches and snap the two
upper hooks into the top set of
notches.