Mitel MiVoice Business 5320 User manual

MITEL
COMMUNICATIONS DIRECTOR
PLATFORM
MiVoice Business
MiVOICE 5320 IP PHONE

ii
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© Copyright 2016, Mitel Networks Corporation
All rights reserved
MiVoice 5320 IP Phone User Guide
April 2016
IMPORTANT! THIS TELEPHONE IS NOT SUITABLE FOR DIRECT CONNECTION TO THE
PUBLIC-SWITCHED TELEPHONE NETWORK. CONNECT THE TELEPHONE TO A MITEL
NETWORKS SYSTEM ONLY.

Table of Contents
iii
About Your Phone........................................................................................................1
Elements of Your Phone............................................................................................................2
Ring/Message Indicators...........................................................................................................3
For Users on Resilient Mitel Communications Director (MCD) Systems...................................3
Tips for Your Comfort and Safety.................................................................................4
Don't Cradle the Handset! .........................................................................................................4
Protect your Hearing..................................................................................................................4
Adjust the Viewing Angle...........................................................................................................4
Using Your Default Phone Window and Keys..............................................................5
Getting Started with Your Phone...............................................................................................5
5320 IP Phone Default Window and Keys.................................................................................6
About Your Phone Applications....................................................................................7
Using the Settings Application...................................................................................................7
Using the Call History Application..............................................................................................8
View Call Log Details.............................................................................................................................8
Review Call Log Icons...........................................................................................................................9
Delete Logs............................................................................................................................................9
Getting Help.............................................................................................................................10
Tips for Setting up Your Phone................................................................................................10
Customizing Your Phone............................................................................................11
Using the Dial Pad to Enter Information ..................................................................................11
Using the On-Screen Keyboard to Enter Information ..............................................................12
Specify Language....................................................................................................................12
Specify Display Contrast..........................................................................................................13
Specify Audio Feedback Options.............................................................................................13
Specify Text Size.....................................................................................................................14
Specify Call Notification Behavior............................................................................................14
Adjust the Ringer.....................................................................................................................15
Enable a Screen Saver............................................................................................................16

MiVoice 5320 IP Phone User Guide
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Enable PC Connectivity...........................................................................................................16
Programming Features on Your Keys........................................................................ 17
Tips on Programming Features...............................................................................................17
Features available for programming on programmable keys..............................................................17
Applications available for programming on programmable keys.........................................................19
Program Feature Keys Using the Settings Application...............................................20
Clear Programming from a Key...............................................................................................21
Making and Answering Calls...................................................................................... 22
Phone Book.............................................................................................................................22
Answer a Call...........................................................................................................................23
End a Call................................................................................................................................23
Redial ......................................................................................................................................23
Redial - Saved Number ...........................................................................................................23
Handsfree Operation ...............................................................................................................24
Auto-Answer............................................................................................................................25
CALL HANDLING.......................................................................................................26
Hold .........................................................................................................................................26
Mute.........................................................................................................................................26
Transfer ...................................................................................................................................27
Direct Transfer to Voice Mailbox..............................................................................................27
Conference..............................................................................................................................28
Conference Split......................................................................................................................28
Add Held..................................................................................................................................28
Swap........................................................................................................................................29
Call Forwarding........................................................................................................................29
Using Quick Call Forward Always........................................................................................................29
PROGRAMMING CALL FORWARDING USING PROFILES.............................................................30
Activate Call Forward...........................................................................................................................31
Cancel Call Forward ............................................................................................................................31

Table of Contents
v
Using Other Features................................................................................................. 32
Account Codes ........................................................................................................................32
ACD.........................................................................................................................................32
Attendant Call Hold - Remote Retrieve....................................................................................33
Callback...................................................................................................................................33
Call Forward - Remote (I'm Here)............................................................................................33
Call Forward - End Chaining....................................................................................................34
Call Forward - Forced..............................................................................................................34
Call Forward - Override ...........................................................................................................34
Call Park..................................................................................................................................35
Call Pickup...............................................................................................................................36
Campon...................................................................................................................................36
Direct Paging...........................................................................................................................36
Direct Paging - Handsfree Answerback Enabled ................................................................................37
Direct Paging - Handsfree Answerback Disabled................................................................................38
Direct Voice Call......................................................................................................................39
Do Not Disturb.........................................................................................................................39
Emergency Calls......................................................................................................................40
Group Listen............................................................................................................................40
Group Paging / Meet Me Answer.............................................................................................41
Group Presence.......................................................................................................................42
Handoff - Personal Ring Groups..............................................................................................43
Headset Operation...................................................................................................................43
Hot Desking.............................................................................................................................44
Hot Desk Remote Logout ........................................................................................................45
Hot Desk - PIN Change...........................................................................................................45
Make Busy...............................................................................................................................45
Message Waiting Indicator ......................................................................................................46
Messaging - Advisory ..............................................................................................................46
Messaging - Callback ..............................................................................................................46

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Messaging - Cancel Callback..................................................................................................48
Messaging - Cancel All Callbacks ...........................................................................................48
Music .......................................................................................................................................48
Night Answer ...........................................................................................................................48
Override (Intrude) ....................................................................................................................49
Paging .....................................................................................................................................49
Phone Lock..............................................................................................................................49
User PIN..................................................................................................................................50
Record-a-Call...........................................................................................................................51
Voice Dialler.............................................................................................................................52
Speed Call...............................................................................................................................52
Tag Call ...................................................................................................................................52
Timed Reminder......................................................................................................................53
Trunk Flash..............................................................................................................................53

MiVoice 5320 IP Phone User Guide
1
About Your Phone
The Mitel®5320 IP Phone is full-feature, dual port, dual mode enterprise-class applications phone
that provides voice communication over an IP network. It features a large graphics display (160 x
320), wideband audio and self-labeling keys. The 5320 IP Phone offers seven programmable
multi-function keys for one-touch feature access. It provides ten fixed feature keys for convenient
access to features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers. The 5320 also supports the
Mitel Unified Communicator® (UC) Express application, which is a PC-based desktop
programming tool that allows you to easily configure your phone from your Personal Computer
(PC).
The 5320 IP Phone supports Mitel Call Control (MiNet) protocol and session initiated protocols
(SIP). It also supports Hot Desking and Clustered Hot Desking as well as Resiliency. The 5320
phone is ideal for executives and managers, and can be used as an ACD Agent or Supervisor
Phone, as well as a Teleworker Phone.
The 5320 IP Phone

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Elements of Your Phone
1) Display
Provides a large, high-resolution viewing area that assists you in selecting
and using phone features.
2) Ring/Message Indicator
Flashes to signal an incoming call and to indicate a message waiting in
your voice mailbox.
3) Volume, Speaker
and Mute Controls
Provides the following audio control capability:
•(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
•(SPEAKER) enables and disables Handsfree mode.
•(MUTE) enables Mute, which allows you to temporarily turn your
phone's handset, headset or handsfree microphone off during a call.
4) Fixed Function Keys
Gives you access to the following phone functions:
•(MENU): provides access to menus for your phone's applications
and settings.
•(CANCEL): ends a call when pressed during the call, and, when you
are programming the phone, eliminates any input and returns to the
previous menu level.
•(REDIAL): calls the last number dialed.
•(HOLD): places the current call on hold.
•(TRANS/CONF): initiates a call transfer or establishes a three-
party conference call.
•(MESSAGE): provides access to your voice mailbox and flashes to
notify you of messages waiting in your voice mailbox. Note: The
Ring/Message indicator also flashes when messages are waiting.
5) Keypad
Use to dial.
6) Navigation Page
Keys
Use to display additional pages of information for certain applications. The
5320 has two page navigation keys: Back and Next.
7) Programmable
Feature Keys and Softkeys.
Provides 7 self-labeling keys that can be programmed as speed call keys,
fixed function keys, hard keys, applications, or line appearance keys,
according to your communication needs. On your home page, the bottom
left feature key is always your Prime Line key. The top three keys are
softkeys.
8) Handsfree Speaker
Provides sound for Handsfree calls and background music.
9) Handset
Use for handset calls. If you are in headset or handsfree mode, you do not
need to use the handset.

MiVoice 5320 IP Phone User Guide
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Ring/Message Indicators
Flashing rapidly
Your phone is ringing
Flashing slowly
A message or callback message is waiting at your phone
On
Your phone is ringing another phone
Off
Your phone is idle, or you are on a call
For Users on Resilient Mitel Communications Director (MCD) Systems
If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching
to a secondary MCD system. The call continues and there is a change in the operation of some
keys and features on your phone. Normal operation resumes when your phone switches back to
the primary system. If your phone is idle and switched to the secondary system, you'll see a
flashing rectangle on the display. The rectangle remains until the switch to the primary system is
complete.
If the phone fails over to the secondary ICP, you have access to your mailbox on the secondary
ICP only if your Administrator has programmed a mailbox for you.
Notes:
1. The mailbox on the secondary ICP will not contain the same messages as the mailboxes on the
primary ICP. Any preferences that are voice mail related are not carried from the primary ICP to the
secondary ICP. These preferences must be set on both ICPs.
2. The Settings application does not support resiliency. Your logs, contact information and any Settings
on the primary ICP will not be carried from the primary ICP to the secondary ICP.

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Tips for Your Comfort and Safety
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhere in this guide for
more information.
Protect your Hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the
base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into
place as follows:
a. For a high-angle mount, hinge the
two lower hooks into the bottom
set of notches and snap the two
upper hooks into the middle set of
notches.
b. For a low-angle mount, hinge the
two lower hooks into the middle
set of notches and snap the two
upper hooks into the top set of
notches.

MiVoice 5320 IP Phone User Guide
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Using Your Default Phone Window and Keys
The 5320 IP Phone’s default phone window and keys are shown and described below. The
Phone window provides access to programmable keys and the main phone interface.
Getting Started with Your Phone
When you receive your phone, you need to program features and applications. Press the Menu
key to access your phone’s applications and settings. You can then program your phone’s
settings. See Using Your Phone Applications.
5320 IP Phone Window
Information Area
Softkeys
Status Line
Programmable
Keys
Navigation
Page Keys
Footer

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5320 IP Phone Default Window and Keys
1) Softkeys
Allow you to access specific call control features, which are context sensitive.
Non-programmable feature keys, which are specific to the application or state
of the set. The 5320 provides three softkeys.
2) Programmable Keys
Launch specific call control features. Use the Settings application or the UC
Express application to program these keys. The 5320 provides 7
programmable keys plus 1 prime line key. For instructions on programming the
keys, see Programming Features on Your Keys.
3) Navigation Page Keys
Display additional pages of information. The 5320 has two page navigation
keys: Back and Next.
4) Status Line
Displays time, date, and icons indicating feature states as follows:
1. Message Waiting ( ) - Indicates new voice mail.
2. Headset ( ) - Indicates that the phone is in headset mode.
3. DND ( ) - Indicates DND (Do not disturb) mode.
4. Logged in as ( ) - Indicates that a hot desk user is logged in.
5) Information Area
Provides prompts in most phone applications. Content changes based on the
application.
6) Footer
Shows context and summary information based on information in the
Programmable Keys area, such as Page Indicators, numbers of items, and so
forth.

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About Your Phone Applications
Your 5320 IP Phone provides applications that simplify the use of your phone.
To open the Applications window, press the Menu key. The menu home window gives the
current status of your phone’s applications. To open an application, press the key beside the
application name:
Call Forwarding: Use the Call Forwarding application to quickly set Call Forward Always and
to create Call Forward profiles that identify where to send your incoming calls. The Call
Forwarding window shows a list of your Call Forwarding profiles and indicates which one is
active. See Call Forward for more information on how to add, edit, delete, and activate Call
Forwarding profiles.
Call History: Use the Call History application to display lists of the calls that you have
missed, made, and answered. This feature allows you to filter the call records and display
information on each call on the list. See Using the Call History Application for more
information.
Settings: Use the Settings application to display and quickly change your phone’s current
communications settings. See Using the Settings Application for more information.
Help: Provides access to Launch PC Help and Quick Help and displays a list of the key
icons.
Call Info: Use the Call Info application to display caller information on your phone’s prime
line. Call Info appears automatically on incoming calls if the Call Notification—Display Call
Info Setting is enabled and Call Info is available.
You can press the programmed application key from the default Phone Window. For information
on programming keys, see Programming Features On Your Keys.
Using the Settings Application
The Settings application provides a single location to access all your phone settings. Select any
of the options below to access a window where you can view and configure settings for your
phone. The Settings window provides the following:
Languages: Allows you to select the language in which phone prompts and applications
appear. Supported languages are English, French, Spanish, German, Dutch, Italian, and
Portuguese. Note: The system can support up to three languages at one time. Language
choices appearing in the phone display are controlled by ICP programming.
Text Size: Allows you to specify the font size (large or small) for the 5320 IP Phone.
Programmable Keys: Use to assign features to the Programmable Keys that are available in
the Phone application.
Call Notification: Use to specify that the Phone application behavior when incoming or
outgoing calls occur.
Contrast: Allows you to adjust the display contrast of your phone.

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Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers
the screen saver to display.
Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well
as the error beeps and enable or disable the setting.
Message Key Configuration: Allows you to configure the Message key.
PC Connectivity: Allows you to enter a password that is used by the phone to establish
communications with the PC-resident UC Express application.
About 5320 IP Phone: This screen displays the software release.
Using the Call History Application
Use this application to display logs of your most recent 50 calls. After the 50-call limit has been
reached, the oldest log is replaced each time a new call is missed, made, or answered.
From this application, you can
display logs by type
display call information (if available) for the logs
return missed calls by pressing a key
delete or modify digits before saving or dialing a call
delete logs
If you are a hot-desk user, you can view and maintain your call history logs when you are logged
into another extension.
View Call Log Details
1. From the idle display, press the Menu key and then press Call History. (Missed Calls)
appears next to the key label if you have missed calls.
2. Press
Missed to view your missed calls (if any).
Answered to view logs of your incoming calls
Made to view logs of your outgoing calls.
3. Use the navigation keys at the bottom of the display to move to the previous, first, or next
page of logs. The total number of logs in the current list is shown in the bottom left corner of
the display. The bottom right corner shows the range of logs (for example 1 -7) that are
currently displayed.
4. Press the key to the left of the log to display the call details:
Name and number (if available)
Log type and number of attempts (for example 2x)

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Type of call: Transfer (Tsf.) or Conference (Conf.)
Time and date of log
Duration of call in hours:minutes:seconds (for Made and Answered logs).
5. Do one of the following:
If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number.
If an outgoing prefix is required to access an external trunk, you must add the digit(s).
Press Dial to call the number.
Press or at the bottom of the set to display details for another log.
Press Close to return to the previous list.
Review Call Log Icons
1. Press the Menu key, press Help, and press Key Icons.
2. Press or to navigate to the list of Call History icons. Note that “New” logs
are any logs that have been generated since the last time you accessed the Call History
application.
Delete Logs
To delete an individual log press the key to the left of the log to display the call details and then
press Delete Log Entry.
To delete all logs by type
1. From the idle display, press Menu key and then press Call History.
or
Press the Call Hist feature access key. (Missed Calls) appears next to the key label if you
have missed calls.
2. Press
Missed to view your missed calls (if any)
Answered to view logs of your incoming calls
Made to view logs of your outgoing calls.
3. Press Delete List to delete all logs from the currently displayed list.
4. You are prompted to confirm the delete. Press Delete.

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Getting Help
To access the 5320 IP Phone help and documentation:
1. Press the Menu key.
2. Press Help. You have the following options:
Press Launch PC Help to display http://edocs.mitel.com.
Press Key Icons or Quick Help.
Press or at the bottom of the set to view items for the selected help
option.
3. Press Close.
Tips for Setting up Your Phone
After you receive your 5320 IP Phone, use the options in the Settings application to customize
your phone. After customizing your phone, press the Menu key to verify the settings are
correct. Now, you are ready to begin using your phone.

MiVoice 5320 IP Phone User Guide
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Customizing Your Phone
Use the Settings application to customize your phone.
The System Administrator can invoke a Lock to Factory default option on a per-phone
basis. When this is in effect, the system administrator sets the settings for Programmable Keys
and you cannot change them.
Using the Dial Pad to Enter Information
You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for
applications and features. Using the dial pad is the default option. You can also use the on-
screen keyboard by selecting Keyboard while entering text (see Using the On-screen Keyboard).
The following table illustrates the characters you can enter by pressing a key consecutively. For
example, to enter the letter “e”, press the ‘3’ key twice.
1
1
2
a
b
c
A
B
C
2
3
d
e
f
D
E
F
3
4
g
h
i
G
H
I
4
5
j
k
l
J
K
L
5
6
m
n
o
M
N
O
6
7
p
q
r
s
P
Q
R
S
7
8
t
u
v
T
U
V
8
9
w
x
y
z
W
X
Y
Z
9
0
0
*
*
Space
‘ ‘
#
#
.
,
(
)
+
Characters are automatically inserted after a one-second delay. If you make an error, use
Backspace to make corrections.
Press or at the bottom of the set to move the cursor forwards or backwards
without deleting characters.
When a text entry window is open, you cannot use the dial pad for dialing.

MiVoice 5320 IP Phone User Guide
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Using the On-Screen Keyboard to Enter Information
The onscreen keyboard can be used to enter name and number information into applications and
features.
1. When prompted to enter name/number information, press Keyboard to display the on-screen
keyboard.
2. Press Next Page and Previous Page to navigate to the set of characters needed for your
input.
3. Repeatedly press the key next to the character you want to enter until that character is
highlighted. The character is automatically inserted after a one-second delay. If you make an
error, press or at the bottom of the set to move the cursor backwards or
forwards. This does not delete any characters. You can press Backspace to delete
characters.
4. After you have entered all the characters, press Save.
5. Continue with text entry as required by the application or press Close.
Specify Language
To specify the language in which prompts and applications display:
1. Press Menu key.
2. Press Settings.
3. Press the Language setting.
The phone displays the three language selections that are currently programmed in the ICP.
4. Select the appropriate language and press Save.
The phone displays your chosen language.
Languages supported on the 5320 may differ from those supported on the ICP. If the
phone is configured for an unsupported language, the prompts may appear in your selected
language but the Application language for the phone defaults to English. The Language
window displays "(name of the selected language)(Unsupported)".

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Specify Display Contrast
To adjust the display contrast:
1. Press Menu key.
2. Press Settings.
3. Press Contrast.
4. Press the Contrast + or Contrast - keys to adjust the contrast of your screen.
5. Press Save.
Press Cancel at any time to exit this application without making any changes.
Specify Audio Feedback Options
The error beep volume in the phone is related to the volume of the speaker. You can set the beep
volume using this procedure; however, adjusting the speaker volume also affects the beep
volume.
To adjust the volume of the audio feedback:
1. Press Menu key.
2. Press Settings.
3. Press Audio Feedback.
4. Set the options using the appropriate actions described below:
Turn audio feedback off for errors
Press Turn Off.
Adjust audio for error beeps
Press Volume + or Volume –
Turn audio feedback on for errors
Press Play Error Tone
5. Click Save.
Press Cancel at any time to exit this application without making any changes.

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Specify Text Size
To specify the text size that displays on the phone:
1. Press Menu key.
2. Press Settings.
3. Press Text Size.
4. Select Large Text or Small Text.
5. Press Save.
Specify Call Notification Behavior
To specify that the Phone window automatically displays when you are making or receiving calls:
1. Press Menu key.
2. Press Settings.
3. Press Call Notification.
4. Press the appropriate options to identify when you want the Phone window to display. For
example, if you select the Made option, each time the phone goes off hook to make a call, the
Phone window is displayed.
5. Press Save.
Notes:
1. When To my prime line is selected, select Display Call Info to display Call Information instead of the
Phone window.
2. Press Cancel at any time to exit this application without making any changes.