NEC DS2000 IntraMail How to use

DS2000
03.21.00
Release Notes
Important Upgrade Information
• To use the IntraMail enhancements provided by this version of software, you must use the
NEC IntraMail Utility version 1.2 to upgrade your IntraMail CompactFlash card. If you
don’t upgrade your card, the new features will not be available.
• If upgrading from version 3 software prior to 03.10.08 using telephone programming, you
must reprogram the options in 1808-IntraMail Subscriber Mailbox Options , 8005-Intra-
Mail Master Mailbox Options , and 8006-IntraMail Routing Mailboxes after the upgrade.
• To avoid having to reprogram the above options, use the DS1000/2000 System Administrator
to backup and restore the site database.

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions
for improving this manual would be appreciated. Forward your remarks to:
NEC Unified Solutions, Inc.
4 Forest Parkway
Shelton, CT 06484
www.necunifiedsolutions.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions,
Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No
representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be
liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential
damages in connection with the use of this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent
of NEC Unified Solutions, Inc.
©2004 by NEC Unified Solutions, Inc. All Rights Reserved.
Printed in U.S.A.

DS2000 PC Card Instructions for Backup,
Restore, and Software Upgrade
Use PC Card P/N 85880 to back up and restore your site data. Use PC Card P/N 80051-V**.** to load or update
your system’s software. (Note that **.** denotes the level of the system software loaded on PC Card P/N 80051.)
PC Card P/N 80051 is a system software PC Card only.
You cannot use it to back up and restore site data.
Backing Up Site Data
To use PC Card P/N 85880 to back up site data:
1. Insert PC Card P/N 85880 into the CPU (see the figure
at right).
2. Be sure the CPU mode switch is set to RUN.
3. Enter the programming mode.
ICM + #*#* + 372000 + HOLD
4. Dial 9906 + HOLD.
You see: START?
To quit program 9906 instead of going to the next step,
dial N + HOLD.
5. Dial Y + HOLD.
You see: 9906: DATABASE NAME
6. Enter a name for the database you want to save (up to
10 characters long).
Refer to Name Programming at right if you need help
when entering names.
Skip this step if you want to save data in an address
that already has a name assigned.
7. When you are done entering the name, press HOLD.
You see the name and date of the first database stored.
If no databases are stored, you see: 9906: DB00
(empty)
8. The system assigns the name you entered in step 7 to
the address you select below:
Press VOL ▲ or VOL ▼ to scroll through the 16 data
base addresses (DB 00 through DB 15).
OR
Skip this step to select the currently displayed data
base.
9. Press HOLD.
Normally, you see 9906: SAVING . . . . . . . . .
The PC Card Active LED is on during backup.
If the address you choose already has data stored in it,
you see: REPLACE DB nn Y/N.
- Press N + HOLD to back up to step 5.
- Press Y + HOLD to proceed.
You automatically exit programming when the backup
completes.
80000 - 27A
NEC America, Inc.
INSERT
M
EGABYTE
L
INEAR
F
LASH
www.cng.nec.com
Name Programming
Press a key the indicated number of times for desired character
Key 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times
1&- /‘1
2ABCa b c 2
3DEFd e f 3
4GHIghi4
5JKL j k l 5
6MNOmn o 6
7PQRSp q r s 7
8TUV t uv 8
9WX Y Z w x y z 9
0space : 0
#Not used
*Not used
After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.
Additional Name Programming Options
HOLD Save name. In system programming, HOLD saves and exits name programming.
CONF Exit name programming without saving name.
VOL Up Scroll the cursor to the left.
VOL Dn Scroll the cursor to the right.
MW Put the cursor after the last entry.
LND Delete the character under the cursor.
FLASH Delete the character to the right of the cursor.
CLEAR Clear the entire entry.
CHECK Restore the previous entry,
Continued
Mode Switch
PC Card Active
LED

Loading System Software
To use PC Card P/N 80051 to load or update system
software:
When you load system software from the PC card, the system
restarts with all the factory-installed default values. All your
prior programmed entries are erased.
1. Insert the PC Card P/N 80051 into the CPU.
2. Be sure the CPU mode switch is set to BOOT.
3. Press the reset switch on the CPU to reset the system.
The LEDs on the CPU will start to cycle.
After about 1 minute, the system will restart with the new
software loaded. The LEDs will flash as shown at right.
4. Once the system restarts, switch the CPU mode switch to
RUN.
Restoring Site Data
To use PC Card P/N 85880 to restore site data:
1. Insert PC Card P/N 85880 into the CPU.
2. Be sure the CPU mode switch is set to RUN.
3. Enter the programming mode.
ICM + #*#* + 372000 + HOLD
4. Dial 9907 + HOLD.
You see: START?
5. Dial Y + HOLD.
You see the name and date of the first database stored. If no
data bases are stored, you see:
9907: DB00 (empty)
6. Press VOL ▲or VOL ▼to scroll through the 16 database addresses (DB 00 through DB 15) and select the
one you want to restore.
7. When the database you want to restore displays, press HOLD.
The PC Card Active LED is on during restore.
The system will automatically reset when the restore completes.
Major Alarm (Red)
On: Major alarm present
Off: Major alarm not present
Minor Alarm (Red)
On: Minor alarm present
Off: Minor alarm not present
RS-232 Port (Yellow)
Flashing: RS-232 port active
Off: RS-232 idle
CPU Running (Green)
Slow flash: CPU OK
On: CPU starting
80000 - 27A
NEC America, Inc.
INSERT
M
EGABYTE
L
INEAR
F
LASH
www.cng.nec.com
Mode Switch
PC Card Active
LED
April 13, 2004
Printed in U.S.A.
NEC Unified Solutions, Inc.
4 Forest Parkway, Shelton, CT 06484
TEL: [phone] FAX: [phone]
www.necunifiedsolutions.com
85880INS06

DS2000 Release Notes Table of Contents
DS2000 Release Notes i
DS2000
Release Notes
DS2000 Release Notes Table of Contents
DS2000 Release Notes Table of Contents
DS2000 03.20.07 Release Notes
New Features in 03.20.07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Call Screening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Call Screening and Group Mailboxes . . . . . . . . . . . 1
Automatic Call Screening . . . . . . . . . . . . . . . . . . . . 2
MW LED Operation Change . . . . . . . . . . . . . . . . . 2
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Manual Call Screening Operation. . . . . . . . . . . . . . 2
Automatic Call Screening Operation . . . . . . . . . . . 3
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System-Wide Programming . . . . . . . . . . . . . . . . . . 4
Programming Subscriber Mailboxes. . . . . . . . . . . . 4
Programming Master Mailboxes. . . . . . . . . . . . . . . 6
Programming Routing Mailboxes. . . . . . . . . . . . . . 8
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Group Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Message On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Super Display Telephone Programmable Idle Menu Soft Keys. . 16
Programmable Idle Menu Soft Keys Introduced . . . . . . . 16
1705 Program Entry . . . . . . . . . . . . . . . . . . . . . . . 17
User Programmable Feature (Super Display
Telephone Only) . . . . . . . . . . . . . . . . . . . . . . . 17
Enhanced Features in 03.20.07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Interactive Soft Keys Relabeled . . . . . . . . . . . . . . . . . . . . 18
IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Forwarding A List Of Message Simplified. . . . . . . . . . . . 19
Group Ring Overflow Follows Master Mailbox Type . . . 19

DS2000 Release Notes Table of Contents
ii DS2000 Release Notes
Guest Mailbox Enhancements . . . . . . . . . . . . . . . . . . . . . 19
Mailbox Active Option Changed . . . . . . . . . . . . . . . . . . . 19
Master and Routing Mailbox Programming Simplified . . 19
Master Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . 19
Routing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . 21
Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Ring Over Page Volume Adjustment . . . . . . . . . . . . . . . . 23
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Conversation Record Key for a Co-worker’s Mailbox. . . 23
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Personal Answering Machine Emulation Operation
Changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Conversation Record Display Change . . . . . . . . . . . . . . . 24
Transferring to Mailbox Restarts Greeting . . . . . . . . . . . . 25
Software Corrections in 03.20.07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cannot Use System Speed Dial With Forced Account
Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Call Forwarding Off Premise . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Call Forwarding Off Premise With Account Codes
And IntraMail May Reset System . . . . . . . . . . . . . . . . 26
Central Office Calls, Answering/Placing . . . . . . . . . . . . . . . . . . . 26
Quickly Retrieving Call From Hold Can Lock Up Trunk 26
Door Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chimes Over External Page Don’t Follow Programmed
Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Hotline Keys To Ring Group Or UCD Masters Don’t
Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Ring Soft Key Shuts Off Talk Path. . . . . . . . . . . . . . . . . . 27
IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Long Greetings Cut Off During Record . . . . . . . . . . . . . . 27
Make Call And Message Notification Callout May
Cause System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Message Notification Callout Interferes With
Subscriber Mailbox Operation . . . . . . . . . . . . . . . . . . . 27
Outgoing Message Record Problems when
CompactFlash Card Full . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Logon Prompt Won’t Play. . . . . . . . . . . . . . . . . . 27

DS2000 Release Notes Table of Contents
DS2000 Release Notes iii
System Administrator Cannot Record Subscriber
Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
System Administrator Doesn’t Hear Help Message . . . . . 28
Time and Date Cuts Replaces Top Line of Display . . . . . 28
Voice Prompts Affected By User’s Voice . . . . . . . . . . . . 28
Time And Date Stamp Doesn’t Play Caller’s Number. . . 28
Voice Prompts Stop After Listening To Recorded Name 28
Language Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Class of Service Doesn’t Turn Off Soft Keys. . . . . . . . . . 28
Name Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Entering Long Name Aborts Name Programming . . . . . . 29
Flash Key Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Program 0301 Data Entry Errors . . . . . . . . . . . . . . . . . . . 29
Program 0501 Data Entry Errors . . . . . . . . . . . . . . . . . . . 29
Program 1704 Data Entry Errors . . . . . . . . . . . . . . . . . . . 29
Program 1802 Data Entry Errors . . . . . . . . . . . . . . . . . . . 29
Program 8003 Data Entry Errors . . . . . . . . . . . . . . . . . . . 29
Program 9903 Allows ATRU PCB In Slot 1 . . . . . . . . . . 30
Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4-Digit System Speed Dial Bin Displays Wrong Name . . 30
Pressing Super Display Soft Key When No Block
Assigned Resets System. . . . . . . . . . . . . . . . . . . . . . . . 30
Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . 30
Abbreviated Caller ID Status Messages . . . . . . . . . . . . . . 30
T1 Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Out Of Frame Sync Recovery Improved . . . . . . . . . . . . . 30
DS2000 03.20.09/03.21.00 Release Notes
New Features in 03.20.09/03.21.00 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
There are no New Features in this release. . . . . . . . . . . . . . . . . . . 31
Enhanced Features in 03.20.09/03.21.00 . . . . . . . . . . . . . . . . . . . . . . . . . 32
There are no Enhanced Features in this release. . . . . . . . . . . . . . . 32
Software Corrections in 03.20.09/03.21.00 . . . . . . . . . . . . . . . . . . . . . . . 33
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
ANI/DNIS Entry Disables Caller ID . . . . . . . . . . . . . . . . 33
Handsfree and Handsfree Answerback. . . . . . . . . . . . . . . . . . . . . 33
RING Soft Key Intermittent Operation. . . . . . . . . . . . . . . 33
IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Digital Pager Dialing Delay Fixed at 30 Seconds . . . . . . 33
EG From Admin Mailbox Doesn’t Erase All Greetings. . 33
Memory Corruption Problem When IntraMail Installed . 33
Pressing # Doesn’t Complete Message On Hold
Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

DS2000 Release Notes Table of Contents
iv DS2000 Release Notes
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Intercom Speed Dial Key Leaves Extension Connected
to Page Zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Speed Dial, Personal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Pressing Bin Key Quickly After Hang Up Can Cause
System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
System Programming Cannot Set Up Soft Keys For
Bins 706-720 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Trunk (Line) Queuing / Trunk Callback. . . . . . . . . . . . . . . . . . . . 34
Analog Station Cannot Dial After Callback . . . . . . . . . . . 34

DS2000 03.20.07 Release Notes
DS2000 Release Notes 1 ◆ 03.20.07
DS200003.20.07
Release Notes
DS2000 03.20.07 Release Notes
New Features in 03.20.07
New Features in 03.20.07
IntraMail
Call Screening
Call Screening allows a display keyset extension user to listen to (screen) a voice mail message as it
is being left in their mailbox. Call Screening emulates a standard home answering machine — in
addition to providing more control when handling incoming messages. Similar to Personal Answer-
ing Machine Emulation, the extension user can listen as the message is being left, intercept the call,
or end the screen and have the message recorded privately. Unlike Personal Answering Machine
emulation, Call Screening does not require the extension user to forward their call immediately to
voice mail. The telephone display automatically shows the Call Screening soft key options as soon
as the recording begins.
When enabled, Call Screening will broadcast the caller’s message as soon as the mailbox Greeting
completes. Additionally, if the extension user intercepts (answers) the screened call, the first portion
of the message is automatically erased from the extension’s mailbox.
Any caller that can leave a message can have their call screened by the extension user.
Note: Call Screening is not available with UltraMail or NVM-Series Voice Mail systems.
Call Screening and Group Mailboxes
If extensions share a Group Mailbox, any number of extensions in the group can screen an incom-
ing message. The group extensions can monitor the incoming message simultaneously. If any group
member answers the call (i.e., intercepts the incoming message), the remaining group members are
immediately disconnected.

DS2000 03.20.07 Release Notes
New Features in 03.20.07
2 ◆ 03.20.07 DS2000 Release Notes
Automatic Call Screening
With Automatic Call Screening enabled, an extension will immediately screen (broadcast) an
incoming message as soon as the caller starts to leave it in the extension’s mailbox. The extension
user hears two beeps followed by the caller’s voice.
MW LED Operation Change
With the introduction of Call Screening, only the Ring/Message Lamp flashes for new messages.
The
MW LED is used for Call Screening only.
Note that if more than one caller is leaving a message in a mailbox simultaneously, Call Screening
will listen to the first message.
Programming
0101-Call Screening
Enter Y to enable Call Screening. By default, this option is disabled ( N ).
Operation
Manual Call Screening Operation
When Automatic Call Screening is off, you hear a single beep and MW flashes fast
while IntraMail records your caller’s message. Your telephone display automatically
changes to show the Call Screening soft key options.
Call Screening is only available while your telephone is idle.
To intercept the call (and stop recording the message):
●
Press ANSWER ( ANSW ) or flashing MW .
To hear your caller’s message as it is recorded in your mailbox (i.e., activate the Call
Screening mode):
●
Press SCREEN ( SCRN ).
-T
o intercept the call (and stop recording the message):
Press ANSWER ( ANSW ), or
Press SPK , or
Lift the handset, or
Press MW .
-To continue listening to your caller’s message as it is being recorded:
Do nothing.
-T
o exit Call Screening and allow the message to continue recording in private:
Press EXIT .
-To use another feature or process another call:
Press any other feature key.
To exit Call Screening and allow the message to continue being recorded in private:
●
Press EXIT .
To use another feature or process another call:
●
Lift the handset, or
●
Press SPK , or
●
Press any other feature key.
Call Screening is only functional while the telephone is on-hook.

DS2000 03.20.07 Release Notes
New Features in 03.20.07
DS2000 Release Notes 3 ◆ 03.20.07
Automatic Call Screening Operation
When Automatic Call Screening is on, your idle telephone automatically goes into the
screen mode while your caller leaves a message.
Call Screening is only available while your telephone is idle.
To turn Automatic Call Screening on or off:
1. Super Display Telephone
Press PROGRAM + SCREEN .
22-Button or 34-Button Display Telephone
Press PGM + MORE + MORE + SCRN
2. Press ON to turn Automatic Call Screening on.
OR
Press OFF to turn Automatic Call Screening off.
The top line of the display shows the Automatic Call Screening status.
3. Press EXIT to exit.
To intercept the call (and stop recording the message):
●
Press ANSWER ( ANSW ), or
●
Press SPK , or
●
Lift the handset, or
●
Press MW .
To continue listening to your caller’s message as it is being recorded:
●
Do nothing.
To exit Call Screening and allow the message to continue recording in private:
●
Press EXIT .
To use another feature or process another call:
●
Press EXIT + Lift the handset or press any other feature key.
Directory Dialing
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first
few letters in the extension user’s name. With Directory Dialing, the caller does not have to remem-
ber the extension number of the person they wish to reach — just their name. Here’s how Directory
Dialing works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox.
(Optionally, the caller may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message which asks the caller to
dial letters for the name of the person they wish to reach.
3. The caller dials the letters for the person’s name plus #. They can dial by first name or last
name, depending on how the Directory Dialing Message was recorded and the Directory Dial-
ing Mailbox was set up.
4. IntraMail searches the list of programmed extension names for a match of the caller-entered
letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1-3) to
reach one of the announced matches. Additionally, the caller can dial 4 to hear additional
matches (if any).
6. The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to that

DS2000 03.20.07 Release Notes
New Features in 03.20.07
4 ◆ 03.20.07 DS2000 Release Notes
extension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension
(up to 15 characters, A-Z, using upper and lower case letters). Each extension should also have a
name recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing
must be installed and must have their Subscriber Mailbox active (Personal or Group).
System-Wide Programming
0201-Name Format
(NAME FMT)
Use this option to determine how extension names should be entered in 1801-Extension Name or via
the telephone. The options are
1 (first-last) and 2 (last-first). By default, this option is 1 (first-last).
If you enter 1(first-last), the system assumes that all names are entered in the following format:
If you enter 2(last-first), the system assumes that all names are entered in the following format:
Programming Subscriber Mailboxes
1801-Extension Name
(NAME)
Enter the name for each extension (up to 15 characters, A-Z, using upper and lower case letters). Do
not use non-alpha characters. To separate a first name from a last name, enter a space (by dialing
0) as a delimiter. By default, there are no extension names entered. You can enter names in any of
the following formats:
●First
●Last
●First (space) Last
●Last (space) First
You can also use Name Programming from the telephone to enter extension names. For help with
programming names, see the Name Programming chart on the next page.
MARY JONES
First Last
Delimiter
(space or comma)
Comma delimiter is only available
with the PC Program.
JONES MARY
Last First
Delimiter
(space or comma)
Comma delimiter is only available
with the PC Program.

DS2000 03.20.07 Release Notes
New Features in 03.20.07
DS2000 Release Notes 5◆03.20.07
1808-Directory List Number
(DIRECTORY NUM)
Use this option to specify the Directory List to which the Subscriber Mailbox belongs. When set-
ting up Directory Dialing Mailboxes, you must specify which Directory List you want the Direc-
tory Dialing Mailbox to use. The Directory Dialing Mailbox can only call Subscriber Mailboxes
that belong to the list it is programmed to use. The entries for this option are 1-8 (lists 1-8), 0
(belongs to no lists), or * (belongs to all lists).By default, Subscriber Mailboxes are not assigned to
a Directory List (0).
Name Programming
Press a key the indicated number of times for desired character
Key 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times
1&- /‘ 1
2ABCa b c 2
3DEFd e f 3
4GH I g h i 4
5JKL j k l 5
6MNOmn o 6
7PQRSp q r s 7
8TUV t uv8
9WX Y Z w x y z 9
0space : 0
#Not used
*Not used
After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.
Additional Name Programming Options
HOLD Save name. In system programming, HOLD saves and exits name programming.
CONF Exit name programming without saving name.
VOL Up Scroll the cursor to the left.
VOL Dn Scroll the cursor to the right.
MW Put the cursor after the last entry.
LND Delete the character under the cursor.
FLASH Delete the character to the right of the cursor.
CLEAR Clear the entire entry.
CHECK Restore the previous entry,

DS2000 03.20.07 Release Notes
New Features in 03.20.07
6◆03.20.07 DS2000 Release Notes
Programming Master Mailboxes
An outside caller can route to a Master Mailbox programmed as a Directory Dialing Mailbox from:
● The Answer Table’s Answer Schedule Override mailbox, Default mailbox, or Routing mailbox.
●A GOTO action in the Dial Action Table of a Call Routing Mailbox.
8005-Extension Number
(EXTENSION)
Use this option to select the Master Mailbox ( 600-607, 700-707 ) you want to assign as a Directory
Dialing Mailbox. By default, there are no Master Mailboxes assigned as Directory Dialing Mailboxes.
8005-Mailbox Type
(MAILBOX TYPE)
Enter 4for this option to set the Master Mailbox as a Directory Dialing Mailbox. By default, all
Master Mailboxes are type 3(Subscriber).
8005-Mailbox Active
(MAILBOX ACTIVE)
Use this option to activate (Y) the selected mailbox. IntraMail cannot use the Directory Dialing
Mailbox unless it is active. By default, all Master Mailboxes are inactive (N). If the Directory Dial-
ing Mailbox is not active, IntraMail routes the call to the Default Mailbox.
8005-Minimum Number of Letters Required
(MIN NUM LETTERS)
Use this option to specify the minimum number of letters the caller should dial in order to be
routed by the Directory Dialing Mailbox. Callers must dial this minimum number of letters, fol-
lowed by
# . The entries for this option are 1-3 . By default, the minimum number of letters the
caller has to dial is
1 .
8005-Directory List Number to Use
(DIRECTORY NUM)
Use this option to specify which Directory List the Directory Dialing Mailbox should use. The Direc-
tory Dialing Mailbox can only call Subscriber Mailboxes that are in the list specified by this option. The
entries for this option are
1-8 (use lists 1-8). By default, the Directory Number is 1 (list 1) .

DS2000 03.20.07 Release Notes
New Features in 03.20.07
DS2000 Release Notes 7◆03.20.07
8005-Extension Name Match
(NAME MATCH)
Use this option to determine which portion of the extension’s programmed name Directory Dialing
will use to route the call. The options are 1(first) or 2 (last). By default, this option is 1(first). The
setting you choose in this option depends on how you set up 0201-Name Format. For example:
8005-Unscreened or Screened Transfer
(UTRF OR STRF)
Use this option to define the action Directory Dialing uses when routing a call. The entries for this
option are
1 (Screened Transfer) or 2 (Unscreened Transfer). By default, this is 1 (Screened Transfer).
8005-Screened Transfer Timeout
(SCRN TRF TIMEOUT)
Use this option to set how long a Screened Transfer (STRF) from the Directory Dialing Mailbox
will ring an unanswered extension before recalling. The entry range for this option is 0-255 sec-
onds. A setting of 0= no recall. By default, this option is 15 (15 seconds).
●The 0401-Transfer Recall interval has no interaction with this timer.
8005-Time Limit for Dialing Commands
(DIALING TIMEOUT)
This option determines how long IntraMail will wait for the caller connected to the Directory Dial-
ing Mailbox to dial before repeating the Directory Dialing Message. If the caller doesn’t dial within
three repeats of the message, IntraMail routes the call to the Next Call Routing Mailbox for the
Directory Dialing Mailbox. The entry range for this option is 0-99 seconds. A setting of 0= no tim-
eout. By default, this option is 5(5 seconds).
8005-Fax Detection
(INCOMING FAX DET)
Use this option to enable or disable Fax Detection for the Directory Dialing Mailbox. If enabled ( Y ),
the Directory Dialing Mailbox will detect incoming fax CNG tone. The fax will then route to the
company fax machine according to the settings of 8004-Fax Extension. If disabled (
N ), the Directory
Dialing Mailbox will not detect incoming fax calls. By default, Fax Detection is disabled (
N ).
8005-Next Call Routing Mailbox
(NEXT CALLRT MBOX)
Use this option to specify the Next Call Routing Mailbox (000-015) for the Directory Dialing
Mailbox. If a Next Call Routing Mailbox is specified, the following will occur:
●If the caller dials 0 while listening to the Directory Dialing Message, they route to the 0 action
programmed into the Dial Action Table associated with the Next Call Routing Mailbox.
●If the caller dials # while listening to the Directory Dialing Message, they route immediately
to the Next Call Routing Mailbox and listen to the recorded Instruction Menu Message for
that mailbox.
By default, there is no entry for this option (UND - entered by pressing CLEAR).
0201-Name Format Setting 8005-Extension Name Match Entered Name Directory Dialing Routes by:
1 (first-last) 1 (first) Mary Jones Mary
2 (last) Jones
2 (last-first) 1 (first) Jones
2 (last) Mary

DS2000 03.20.07 Release Notes
New Features in 03.20.07
8◆03.20.07 DS2000 Release Notes
Programming Routing Mailboxes
An outside caller can route to a Routing Mailbox programmed as a Directory Dialing Mailbox from:
● The Answer Table’s Answer Schedule Override mailbox, Default mailbox, or Routing mailbox.
●A GOTO action in the Dial Action Table of a Call Routing Mailbox.
8006-Extension Number
(EXTENSION)
Use this option to select the Routing Mailbox (000-015) you want to assign as a Directory Dialing
Mailbox. By default, there are no Routing Mailboxes assigned as Directory Dialing Mailboxes.
8006-Mailbox Type
(MAILBOX TYPE)
Enter 4for this option to set the Routing Mailbox as a Directory Dialing Mailbox. By default,
Routing Mailboxes 000-007 are Call Routing Mailboxes (1) and Routing Mailboxes 008-015 are
Announcement Mailboxes (2).
8006-Mailbox Active
(MAILBOX ACTIVE)
Use this option to activate (Y) the selected mailbox. IntraMail cannot use the Directory Dialing
Mailbox unless it is active. By default, all Routing Mailboxes are active (Y). If the Directory Dial-
ing Mailbox is not active, IntraMail routes the call to the Default Mailbox.
8006-Minimum Number of Letters Required
(MIN NUM LETTERS)
Use this option to specify the minimum number of letters the caller should dial in order to be routed by
the Directory Dialing Mailbox. Callers must dial this minimum number of letters, followed by
# . The
entries for this option are
1-3 . By default, the minimum number of letters the caller has to dial is 1 .
8006-Directory List Number to Use
(DIRECTORY NUM)
Use this option to specify which Directory List the Directory Dialing Mailbox should use. The Direc-
tory Dialing Mailbox can only call Subscriber Mailboxes that are in the list specified by this option. The
entries for this option are
1-8 (use lists 1-8). By default, the Directory Number is 1 (list 1) .
8006-Extension Name Match
(NAME MATCH)
Use this option to determine which portion of the extension’s programmed name Directory Dialing
will use to route the call. The options are 1(first) or 2 (last). By default, this option is 1(first). The
setting you choose in this option depends on how you set up 0201-Name Format. For example:
8006-Unscreened or Screened Transfer
(UTRF OR STRF)
Use this option to define the action Directory Dialing uses when routing a call. The entries for this
option are
1 (Screened Transfer) or 2 (Unscreened Transfer). By default, this is 1 (Screened Transfer).
0201-Name Format Setting 8006-Extension Name Match Entered Name Directory Dialing Routes by:
1 (first-last) 1 (first) Mary Jones Mary
2 (last) Jones
2 (last-first) 1 (first) Jones
2 (last) Mary

DS2000 03.20.07 Release Notes
New Features in 03.20.07
DS2000 Release Notes 9◆03.20.07
8006-Screened Transfer Timeout
(SCRN TRF TIMEOUT)
Use this option to set how long a Screened Transfer (STRF) from the Directory Dialing Mailbox
will ring an unanswered extension before recalling. The entry range for this option is 0-255 sec-
onds. A setting of 0= no recall. By default, this option is 15 (15 seconds).
●The 0401-Transfer Recall interval has no interaction with this timer.
8006-Time Limit for Dialing Commands
(DIALING TIMEOUT)
This option determines how long IntraMail will wait for the caller connected to the Directory Dial-
ing Mailbox to dial before repeating the Directory Dialing Message. If the caller doesn’t dial within
three repeats of the message, IntraMail routes the call to the Next Call Routing Mailbox for the
Directory Dialing Mailbox. The entry range for this option is 0-99 seconds. A setting of 0= no tim-
eout. By default, this option is 5(5 seconds).
8006-Fax Detection
(INCOMING FAX DET)
Use this option to enable or disable Fax Detection for the Directory Dialing Mailbox. If enabled ( Y ),
the Directory Dialing Mailbox will detect incoming fax CNG tone. The fax will then route to the
company fax machine according to the settings of 8004-Fax Extension. If disabled (
N ), the Directory
Dialing Mailbox will not detect incoming fax calls. By default, Fax Detection is disabled (
N ).
8006-Next Call Routing Mailbox
(NEXT CALLRT MBOX)
Use this option to specify the Next Call Routing Mailbox (000-015) for the Directory Dialing
Mailbox. If a Next Call Routing Mailbox is specified, the following will occur:
●If the caller dials 0 while listening to the Directory Dialing Message, they route to the 0 action
programmed into the Dial Action Table associated with the Next Call Routing Mailbox.
●If the caller dials # while listening to the Directory Dialing Message, they route immediately
to the Next Call Routing Mailbox and listen to the recorded Instruction Menu Message for
that mailbox.
By default, there is no entry for this option (UND - entered by pressing CLEAR).

DS2000 03.20.07 Release Notes
New Features in 03.20.07
10 ◆03.20.07 DS2000 Release Notes
Directory Dialing Mailbox Name Entry Options
(Options available while entering a name)
Dialed
Digit
8006-Next Call Routing
Mailbox Setting
Action
1-9 N/A Interprets the digit as a letter and waits 6 seconds
for additional input (i.e., more letters or a # to con-
clude name entry). If no additional digits are
dialed, repeats the Directory Dialing Message (to
make a new name entry) up to three times and then
hangs up.
0UND (Not assigned)
Repeats the Directory Dialing Message (to make a
new name entry) each time the caller dials the digit.
000-015 (valid Call Routing
Mailbox)
Caller routes according to the 0 action of the Next
Call Routing Mailbox’s Dial Action Table.
*N/A
Repeats the Directory Dialing Message (to make a
new name entry) each time the caller dials the digit.
#UND (Not assigned) Routes to the Automated Attendant (i.e., back to
the Call Routing Mailbox that initially answered
the call).
000-015 (valid Call Routing
Mailbox)
Routes to the Next Call Routing Mailbox and plays
that mailbox’s Instruction Menu.
Timeout UND (Not assigned)
Repeats the Directory Dialing Message (to make a
new name entry) up to three times and then hangs up.

DS2000 03.20.07 Release Notes
New Features in 03.20.07
DS2000 Release Notes 11 ◆03.20.07
Directory Dialing Mailbox Routing Options
(Options available after a name is entered)
Dialed
Digit
8006-Next Call Routing
Mailbox Setting
Action
1-3 N/A Route to the respective extension from the list of
up to three announced matches.
4N/A
If more than three matches for the entered name
are found, provides access to the next set of three
matches.
5-9 N/A
Plays “That is an invalid entry” and repeats the
list of announced matches each time the caller
dials the digit.
0UND (Not assigned)
Plays “That is an invalid entry” and repeats the
list of announced matches each time the caller
dials the digit.
000-015 (valid Call Routing
Mailbox)
Caller routes according to the 0 action of the Next
Call Routing Mailbox’s Dial Action Table.
*N/A
Repeats the Directory Dialing Message (to make a
new name entry) each time the caller dials the digit.
#UND (Not assigned) Routes to the Automated Attendant (i.e., back to
the Call Routing Mailbox that initially answered
the call).
000-015 (valid Call Routing
Mailbox)
Routes to the Next Call Routing Mailbox and plays
that mailbox’s Instruction Menu.
Timeout UND (Not assigned)
Repeats the list of announced matches (up to three
times). If no response, r
epeats the Directory Dialing
Message (to make a new name entry) up to three
times and then hangs up.

DS2000 03.20.07 Release Notes
New Features in 03.20.07
12 ◆03.20.07 DS2000 Release Notes
Operation
Recording a Directory Dialing Message
[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox
SA (72) Access System Administrator options
[SYS ADMIN] - [N/A]
I (4) Select Instruction Menus
[INSTRUCTION] - [INST]
Enter the Directory Dialing Mailbox number
L (5) Listen to the current Directory Dialing Message (if any)
[LISTEN] - [LSTN]
# Exit listen mode
R(7) Record a new Directory Dialing Message
[RECORD] - [REC]
Record message
* Pause or restart recording
[RESUME] - [RESUME]
[PAUSE] - [PAUSE]
E (3) Erase recording
[CANCEL] - [CNCL]
# Exit recording mode
[DONE] - [DONE]
E(3) Erase the Directory Dialing Message
[ERASE] - [ERASE]
# Go back to the System Administrator options
[EXIT] - [EXIT]
# Go back to the System Administrator options
[EXIT] - [EXIT]
0Plays Help message
Using Directory Dialing
To use Directory Dialing:
1. After the Automated Attendant answers, wait for the Directory Dialing Message.
- The Automated Attendant may ask you to dial a digit for Directory Dialing.
2. Dial the letters that correspond to the name of the person you wish to reach + #.
- The Directory Dialing Message will tell you how many letters you need to dial, and whether you should enter
the person’s first name or last name.
- To exit Directory Dialing without selecting a name, just dial #.
3. The Automated Attendant will announce the name matches, and tell you which digit to dial (1-3) to reach each
of the announced names.
- To hear additional name matches (if any), dial 6 instead.
4. Once you make your selection, the Automated Attendant will route your call to the name you select.