NEC ElectraElite IPK User manual

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Attendant User Guide

Table of Contents
i
ELITE IPK TELEPHONES .....................................................................1
GENERAL INFORMATION ...................................................................2
ATTENDANT ADD-ON CONSOLE .......................................................4
Answering Calls ........................................................................4
Transferring Calls .....................................................................4
Placing Internal Calls ................................................................5
Placing Calls to Call Arrival Keys ............................................5
Placing Outgoing Calls .............................................................5
NIGHT TRANSFER .................................................................................6
TRUNK TO TRUNK TRANSFER ............................................................6
AUTOMATIC TRUNK TO TRUNK TRANSFER ....................................7
MESSAGE WAITING OR STATION OUTGOING LOCKOUT ..............7
STATION OUTGOING LOCKOUT ........................................................8
PAGING ..................................................................................................8
Paging Using the Direct Paging Access Key ............................8
Paging Using the Access Code .................................................9
SET RELOCATION MODE ....................................................................9
DIRECT INWARD SYSTEM ACCESS (DISA) ......................................10
Setting Passwords ...................................................................10
Confirming DISA Passwords ..................................................10
DISA Set/Cancel .....................................................................11
AUTOMATED ATTENDANT ................................................................12
Automated Attendant Set/Cancel ............................................12

ii
RECORDING VOICE PROMPTS ........................................................13
PROGRAMMING SYSTEM SPEED DIAL ...........................................13
PROGRAMMABLE FORCED (VERIFIED) ACCOUNT/
AUTHORIZATION CODE ....................................................................14
CLOCK/CALENDAR SETTING ...........................................................15
CONFERENCE BRIDGE SETUP ........................................................15
Setting Supervisor Password ..................................................16
Setting Conference 1 and/or Conference 2 Passwords ...........16
Record Customized Greeting ..................................................16
SYSTEM SPEED DIAL DIRECTORY ...................................................17
Character Entry .......................................................................19
Character Entry Codes ...........................................................19

1
ELITE IPK TELEPHONES
Legend:
1 DSS keys (Direct Sta-
tion Selection) or CO
keys (Central Office
Lines)
2 Status Indicators
3 Dedicated Feature
Keys
IPK DCR Console with DSS/BLF
1
2
3

2
GENERAL INFORMATION
The following should be considered when reviewing this Attendant User
Guide:
• Attendant console keys can be assigned as Direct Station Selection/Busy
Lamp Field (DSS/BLF), Call Arrival, or as additional central office lines
(CO Add-On Console).
• Refer to the Multiline Telephone User Guide for additional information on
telephone operation.
• All operational instructions assume Prime Line Pickup is assigned to
intercom dial tone, Ringing Line Preference is assigned, a Call
Appearance and Call Arrival key is assigned to all multiline telephones
and only a single tenant has been assigned in the system.
• All access codes listed are standard; some may vary based on system
assignment.
• Access to many features is based on system assignments. Not all
features may be available from your telephone.
• The telephone display provides useful call processing information such as
trunk access, recall indication, feature confirmation, etc.

3
DSS/BLF LEDs ADD-ON CONSOLE LEDs
Telephone
Status DSS/BLF Status CO Line Status LED Indication
Attendant
Message Steady Green Idle Unlit
Idle Unlit Incoming Call Rapid Flashing
Red
In-Use Steady Red In-Use (by
Attendant) Steady Green
Hold Steady Red Other-Use Steady Red
FWD All (DND) Flashing Red Held Call
• Your
Telephone
• Other
Telephone
Slow Flashing
Green
Slow Flashing Red

4
ATTENDANT ADD-ON CONSOLE
Answering Calls
When CO incoming ringing occurs:
1. Lift the handset.
2. Converse and process the call.
Transferring Calls
With a call in progress:
1. Press DSS/BLF key for the desired station (call is placed on Non-
Exclusive Hold.)
2. Voice announce after the tone burst.
OR
Wait for the ringing call to be answered.
Press Transfer on the Attendant Add-on Console.
Replace the handset.
Note 1: Pressing Transfer immediately after the DSS key will result in
an unscreened ring transfer or camp-on.
Note 2: If the called station is busy or unanswered, press the flashing
Line key, Call Appearance key, or Conf key (internal calls) to
return to the original party.
Note 3: Unanswered camp-ons and unscreened transfers will recall to
the attendant telephone. After answering the recall, pressing
Feature 86 will transfer the call to the personal voice mailbox of
the station number dialed.

5
Placing Internal Calls
To make a call within the organization:
1. Lift the handset.
2. Press the DSS/BLF key on the Attendant Add-On Console.
3. Voice announce after the tone burst.
OR
Wait for the ringing call to be answered.
Note 1: When calling a multiline telephone, dialing 1after the station
number will change the ringing to voice or voice to ringing.
Note 2: To directly access a personal voice mailbox, dial 7after dialing
the station number.
Placing Calls to Call Arrival Keys
To make a call using Call Arrival Keys:
1. Lift the handset.
2. Press DSS/BLF key on the Attendant Add-On Console
representing a Call Arrival key.
3. Wait for the ringing call to be answered.
Placing Outgoing Calls
To place an outside call:
1. Lift the handset.
2. Press an idle CO Line key on the Attendant Add-On Console.
3. Dial the telephone number.
4. Converse.