NEC 28i User manual

Hotel/Motel Services
92000HMT06
507/40029/60012/10100
1. Introduction 2. Hotel/Motel Features 3. Programming the
Hotel/Motel Options 4. Setting Up Flexible
System Numbering
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This manual has been developed by NEC America. It is intended for the use of
its customers and service personnel, and should be read in its entirety before
attempting to install or program the system. Any comments or suggestions for
improving this manual would be appreciated. Forward your remarks to:
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT 06484
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not
constitute, a warranty of, or representation with respect to, any of the equipment
covered. This manual is subject to change without notice and NEC America has
no obligation to provide any updates or corrections to this manual. Further, NEC
America also reserves the right, without prior notice, to make changes in equip-
ment design or components as it deems appropriate. No representation is made
that this manual is complete or accurate in all respects and NEC America shall not
be liable for any errors or omissions. In no event shall NEC America be liable for
any incidental or consequential damages in connection with the use of this manual.
This document contains proprietary information that is protected by copyright. All
rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of NEC America.
©2001 by NEC America, Inc. All Rights Reserved.
Printed in U.S.A.
Year 2000 Compliance
The 28i and 124i and their associated PC programming are unaffected
by the date change to year 2000. The systems process the Leap Year
correctly and do not require any additional upgrades or reprogramming.
All versions of the 28i use a four-digit date code entry. The 124i prior to
Base/EXCPRU software 4.04 uses a two digit date code entry (e.g.
00=2000). Base/EXCPRU software levels 4.04 and above use a four
digit date code entry (e.g. 2000).
The 384i and 704i and their associated PC programming are unaffected
by the date change to year 2000. The systems process the Leap Year
correctly and do not require any additional upgrades or reprogramming.
With software 3.07.24 and above, the systems use a four-digit date code
entry (e.g., 2000). Previous versions use a two-digit date code entry
(e.g., 00=2000).
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Section 1
Introduction
System Software Requirements
28i System
(no PMS) - 6.00.04 or higher
124i Base System
(no PMS) - 6.00.04 or higher
124i EXCPRU System - 6.00.04 or higher
124i Enhanced System - 1.00.00 or higher
384i System - 4.00.11 or higher
704i System - 1.00.00 or higher
In this section . . . Page
Comprehensive Hotel/Motel Features . . .1-3
Wake Up Call . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Single Digit Dialing . . . . . . . . . . . . . . . . . . . 1-3
Message Waiting. . . . . . . . . . . . . . . . . . . . . . 1-4
Room to Room Call Restriction . . . . . . . . . . 1-4
Toll Restriction (When Checked In). . . . . . . 1-4
Room Status . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Room Status Printouts . . . . . . . . . . . . . . . . . 1-4
DSS Console Monitoring . . . . . . . . . . . . . . . 1-5
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . 1-5
Flexible Numbering Plan . . . . . . . . . . . . . . . 1-5
PMS Integration . . . . . . . . . . . . . . . . . . . . . . 1-5
1-1
1. Introduction
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1. Introduction
1-2
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Comprehensive Hotel/Motel Features . . .
Providing service and convenience
for your guests . . .
With economy and efficiency for you . . .
Your i-Series telephone system provides comprehensive Hotel/Motel ser-
vices in addition to the many features available to business users. These
Hotel/Motel services help you run your facility more efficiently, save you
time and money and provide your guests with more responsive service.
Hotel/Motel feature include:
Wake Up Call
Wake Up Call is like having an alarm clock in each room — with some
unique advantages:
●Guests can set or cancel Wake Up Calls for themselves, or you
can set and cancel Wake Ups for them.
●You can view the status of all your system’s Wake Up Calls from
your DSS Console.
●Unanswered Wake Up Calls can automatically call the operator
and print on the Room Status Printout report.
●Use Wake Up Call as a meeting reminder (e.g., for convention
attendees).
Single Digit Dialing
Single Digit Dialing gives your guests one-touch access to your important
Hotel/Motel services. They can just lift the handset and press a single key
for:
●Extensions such as the front desk, reservation services, house-
keeping or the maitre d' of your restaurant.
●Feature Access Codes for one button access to selected features
and outside lines
●Voice Mail, so your guests can leave requests even when your ser-
vice providers are unavailable.
●A Department Calling Group
A Department Calling Group, allowing, for example, your guests to
reach the first available agent in your reservation desk group.
1-3
1. Introduction
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1. Introduction
Message Waiting
If you call a guest while they are away from their room, leave them a
Message Waiting. When the guest returns, they will see the lamp on their
phone flashing and can automatically call you back. You can use Message
Waiting when you have parcels for a guest dropped off at your front desk.
Don’t keep redialing the guest if they are not in –— just send them a
Message Waiting. (Your DSS Console can show all the rooms that have
messages waiting.)
Room to Room Calling Restriction
Prevent guests in one room from calling guests in another — a handy fea-
ture for guests that want to maintain their privacy. If you need to, you can
always allow inter-room calling (e.g., for families or groups that have sep-
arate rooms).
Toll Restriction (When Checked In)
Control your guest’s long distance dialing automatically when they
check in. Use this feature to set up two different Toll Restriction modes.
The first mode is for you and your staff when the room is checked out.
The second mode is for your guests when they check in. You may want
to restrict the outside numbers guests can dial, but allow your staff to
call vendors and suppliers.
Room Status
Your phone and DSS Console can set and monitor the status of all your
guest rooms: Checked In, Checked Out, Maid Required and Maid in Room.
Maximize room usage by coordinating your cleaning staff and reservation
desk. For example, you can dial simple codes to set a room’s status. And,
just press STATUS on your console to see the status of all your rooms at a
single glance.
Room Status Printouts
The Room Status Printouts give you a concise overview of the status of all
your guest rooms at a glance. The printouts provide up to the minute
reports showing Room Status, Room Call Restriction, Do Not Disturb,
Message Waiting and Wake Up Calls. If your cleaning staff needs to
know which room s to clean up, for example, just print out the report
showing Room Status.
1-4
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DSS Console Monitoring
Your DSS Console provides unique one-touch room monitoring capa-
bilities. Just press a button on your DSS Console to check a room’s
status. Or, see at a glance which rooms have Wake Up Calls set or
messages waiting. In addition, you can still use your console for busi-
ness mode features.
Do Not Disturb
A guest can activate DND any time they need privacy (for example, if they
need to work uninterrupted). Do Not Disturb (DND) blocks the room tele-
phone’s incoming calls and Paging announcements.
Flexible Numbering Plan
To simplify dialing guests and services in your facility, customize your
system to have room numbers match each phone’s extension number. For
example, if the rooms on the first floor are numbered 100-120, the corre-
sponding room extensions can also be 100-120.
PMS Integration
Your 124i EXCPRU, 124i Enhanced, 384i or 704i telephone system and
third-party Property Management (PMS) System can work together to pro-
vide fully integrated lodging facility management. PMS Integration can
automate check-in, check-out, room status and room Toll Restriction.
This feature is not currently available for 28i or 124i Base systems.
1-5
1. Introduction
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1. Introduction
– For Your Notes –
1-6
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Section 2
Hotel/Motel Features
Start-Up Programming
For all hotel telephones (including supervisor’s stations):
In 1021 - Hotel Mode Setup, enter 1 for each Hotel/Motel
extension port. This automatically designates the extension for
Hotel/Motel operation.
In this section . . . Page
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . 2-2
DSS Console Monitoring . . . . . . . . . . . . . 2-5
Flexible Numbering Plan (See Section 4)
Message Waiting . . . . . . . . . . . . . . . . . . . . 2-8
PMS Integration . . . . . . . . . . . . . . . . . . .2-11
PMS Integration Messages . . . . . . . . . . . . . 2-11
Alarm Displays . . . . . . . . . . . . . . . . . . . . . . 2-12
Auto Room Scan. . . . . . . . . . . . . . . . . . . . . 2-13
Enhanced DSS Operation (“Fast Check-in”)2-14
Flexible Check-in Messaging . . . . . . . . . . . 2-14
Flexible Message Timing . . . . . . . . . . . . . . 2-14
PMS Port Monitoring . . . . . . . . . . . . . . . . . 2-14
Toll Restriction Conversion . . . . . . . . . . . . 2-14
Hardware and Software Requirements . . . . 2-15
Using PMS Integration Features. . . . . . . . . 2-15
Setting Up PMS Integration . . . . . . . . . . . . 2-17
Room Status . . . . . . . . . . . . . . . . . . . . . . 2-28
Room Status Printouts . . . . . . . . . . . . . . 2-33
Room to Room Call Restriction . . . . . . 2-38
Single Digit Dialing . . . . . . . . . . . . . . . . 2-40
Toll Restriction (When Checked In) . . . 2-42
Wake Up Call . . . . . . . . . . . . . . . . . . . . . 2-46
2-1
2. Hotel/Motel Features
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Do Not Disturb
2-2
2. Hotel/Motel Features
Do Not Disturb (DND) blocks a telephone’s incoming calls and Paging
announcements. A guest can activate DND any time they need privacy
(for example, if they need to work uninterrupted). Once a guest activates
Do Not Disturb, they can still place calls and dial other hotel/motel ser-
vices from their room telephone. Callers to the DND extension hear error
tone or the voice prompt, “Please do not disturb” (if installed).
Supervisor’s stations can remotely activate and cancel Do Not Disturb for
room telephones. If you allow room telephones to activate DND, you
should also allow supervisor stations to remotely activate and cancel.
Checking out a guest will also deactivate their phone’s Do Not Disturb.
When first installed . . .
●Do Not Disturb is disabled.
Using Do Not Disturb
To enable DND at a room telephone:
1. Lift handset.
2. Dial 127.
You hear confirmation tone after you dial the code.
3. Hang up.
The supervisor’s station can still call the extension by using
the business mode feature Do Not Disturb Override.
To cancel DND at a room telephone phone:
1. Lift handset.
You hear stutter dial tone when you lift the handset.
2. Dial 128.
You hear confirmation tone.
3. Hang up.
When you
want privacy,
use Do Not
Disturb to
block your
incoming
calls.
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Do Not Disturb
2-3
2. Hotel/Motel Features
To enable DND for another room telephone:
Normally, only the supervisor’s station has this capability.
1. Lift handset.
2. Dial 129.
3. Dial the number of the extension for which you want to enable
DND.You hear confirmation tone.
4. Hang up.
To cancel DND enabled at another room telephone:
Normally, only the supervisor’s station has this capability.
1. Lift handset.
2. Dial 130.
3. Dial the number of the extension for which you want to disable
DND.You hear confirmation tone.
4. Hang up.
Setting Up Do No Disturb
Start
In 0406 item 12, enter
0 to disable business
mode DND.
Should guest be
able to enable
Hotel DND at their
room telephone?
In 0406 Item 118, enter
1 to allow guest to
enable Hotel DND at
their room telephone.
In 0406 Item 118, enter 0
to prevent guest from
enabling Hotel DND for
their room telephone.
Should telephone
be allowed to
enable Hotel DND
for another room
telephone?
In 0406 Item 109, enter 1
to allow telephone to
enable Hotel DND for
another room telephone.
In 0406 Item 109, enter 0 to
prevent telephone from
enabling Hotel DND for
another room telephone.
In 1005, assign Class of
Service to extensions.
Stop
No Yes
No Yes
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Do Not Disturb
2-4
2. Hotel/Motel Features
Setting Up Do Not Disturb (cont’d)
For your reference . . .
➢0406, COS Options - Item 109: Hotel DND Set (Other Phone)
Use this option to enable (1) or disable (0) an extension’s ability
to set Hotel DND for another extension. Normally, only the
supervisor’s station would have this option enabled.
➢0406, COS Options - Item 118: Hotel DND Set (Own Phone)
Use this option to enable (1) or disable (0) an extension’s ability
to set Hotel DND for itself. If your guests should be able to turn
DND on and off, be sure to enable this option.
➢1005 - Class of Service
Assign Class of Service to extensions.
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DSS Console Monitoring
The DSS Console provides the supervisor’s station with unique one-
touch room monitoring capabilities. Instead of relying on an elaborate
off-line tracking system, the supervisor can just press a button on their
DSS Console to see:
●Room telephones with messages waiting
●Room telephones that have Wake Up Calls set or missed.
●The status of each room(Checked In, Checked Out, Maid
Required or Maid in Room) and ready to inspect
The DSS Console also gives the supervisor’s station the full complement
of business mode DSS Console features, including:
●One-button calling to extensions, Door Boxes and outside lines
●Busy Lamp Field (BLF) for extensions and Door Boxes
●Night Service Mode switching
●DSS Console Alternate Answer Activation
●One-button access to Service Codes and Programmable Feature Key
codes
When first installed . . .
●DSS Consoles are not assigned. Refer to Setting Up DSS Console
Monitoring after plugging in the console.
2-5
2. Hotel/Motel Features
With a single
press, see
who has mes-
sages and
Wake-Up
Calls –and
even their
room’s status.
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DSS Console Monitoring
2-6
2. Hotel/Motel Features
Using DSS Console Monitoring
To check which room telephones have Messages Waiting:
1. Without lifting the handset, press MESSAGE (PAGE).
If the DSS Key is The guest has
ON A Message Waiting
OFF No messages
To check which room telephones have Wake Up Calls set:
1. Without lifting the handset, press WAKE UP (GROUP).
If the DSS Key is The guest has
ON A Wake Up Call set
OFF No Wake Up Call set
FAST FLASH Wake Up Call missed
To view the Check Out Status of a room:
1. Without lifting the handset, press STATUS (DOOR).
If the DSS Key is The room’s status is
ON Checked In and Clean
OFF Checked Out (Clean and Available)
SLOW FLASH Maid Required
SLOW WINK Maid in Room
FAST FLASH Inspect
920 - 110d
314256789
Night
Service Keys
ON=Message Waiting
OFF=No Messages ON=Wake Up Call Set
OFF=No Wake Up Call
FAST FLASH=Wake Up
Call Missed
ON=Checked In and Clean
OFF=Checked Out
(clean and available)
SLOW FLASH=Maid Required
SLOW WINK=Maid In Room
FAST FLASH=Inspect
Alternate
Answering Key 1st 100
Extensions
2nd 100
Extensions
MESSAGE WAKE UP STATUS
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DSS Console Monitoring
Setting Up DSS Console Monitoring
For your reference . . .
➢Program 0309 - DSS Console Operating Mode
Enter 3 for this option to set all of the system’s DSS Consoles
for Hotel/Motel operation. This redefines each console’s keys as
follows:
This key in Has this function in
Business Mode Hotel/Motel Mode
PAGE MESSAGE (Message Waiting)
GROUP WAKE UP (Wake Up Calls)
DOOR STATUS (Room Status)
➢Program 1101 - DSS Console Extension Assignment
For the DSS Console Number you are programming (1-4 in
28i/124i, 1-8 in 384i, 1-16 in 704i), enter the number of the exten-
sion port into which the console is plugged. Remember, each
extension/DSS Console combination is called a Console Number.
Each Console Number can have up to four physical DSS Consoles.
Refer to Direct Station Selection (DSS) Console in your system’s
Software Manual for additional details.
➢Program 1102 - DSS Console Key Range
On the 384i and 704i systems only, set the range of the DSS
Console’s keys (1 = extension ports 001-200, 2 = ports 201-400, 3
= ports 401-600). Each Console Number (1-8 in 384i, 1-16 in
704i) can have up to four consoles installed. Each installed con-
sole is called a Connection Number. For example, a Console
Number with two consoles installed has Connection Numbers 1
and 2. Refer to Direct Station Selection (DSS) Console in your
system’s Software Manual for more.
Start
Does extension
have a DSS
Console?
Stop
In 1101, assign the
DSS Console to the
extension port into
which it is plugged.
In 1102, assign the
key range for each
DSS Console.
In 0309, enter 3 to
switch all installed DSS
Consoles into the Hotel/
Motel mode.
Stop
No
Yes
2-7
2. Hotel/Motel Features
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Message Waiting
2-8
2. Hotel/Motel Features
If you call a guest and they are away from their room, leave them a
Message Waiting for a return call. When the guest returns, they will see
the lamp on their phone flashing. To return the message, the guest just
goes to the phone and dials the Message Waiting code. The system then
automatically places a call to the extension that initially left the message.
Use Message Waiting when you have mail, parcels or other packages for a
guest dropped off at your front desk. Instead of constantly redialing the
room hoping to find the guest in, just send them a Message Waiting. In
that way, you’ll be sure to get a return call as soon as the guest arrives.
Note: In order to light the Message Waiting lamps in single line room
telephones, your system must have an Analog Message Waiting
PCB
When first installed . . .
●Any telephone can leave a Message Waiting at any other telephone.
Using Message Waiting
To leave a Message Waiting:
Normally, only the supervisor’s station would have this
capability.
1. Call the room telephone.
2. Dial 0.
You hear confirmation tones.
The Message Waiting lamp on the telephone your called
flashes.
3. Hang up.
While a guest
is out, leave a
message
waiting so
they can auto-
matically call
you when
they return.
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Message Waiting
Using Message Waiting (cont’d)
If you want to cancel the message you just left, lift the handset
and dial 873. If you know the number of the extension at which
you left the message, dial 871 and that extension’s number
instead.
To Leave a Message Waiting Without First Calling the
Extension:
The supervisor’s station is typically the only phone with this
capability.
1. Lift the handset.
2. Dial 126.
3. Dial the number of the room telephone at which you want to leave
the message waiting.
You hear confirmation tones.
To answer a Message Waiting left at your phone:
Your Message Waiting lamp flashes when you have a
message.
1. Lift the handset.
Listen for dial tone.
2. Dial *0.
You will automatically call the extension that left you a
message.
Setting Up Message Waiting
Start
Should extension
be able to leave a
Message Waiting?
In 0406 Item 15,
enter 1.
In 0406 Item 15,
enter 0.
In 1005, assign
Class of Service
to extensions.
Stop
YesNo
2-9
2. Hotel/Motel Features
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Message Waiting
2-10
2. Hotel/Motel Features
Setting Up Message Waiting (cont’d)
For your reference . . .
➢Program 0406, COS Options, Item 15: Message Waiting
Use this option to enable (1) or disable (0) an extension’s ability
to leave a Message Waiting. Normally, only the supervisor’s sta-
tion would have this option enabled.
➢Program 1005 - Class of Service
Assign Class of Service to extensions.
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PMS Integration
With Property Management System (PMS) Integration, your 124i
EXCPRU or 384i telephone system and third-party PMS system work
together to provide fully integrated lodging facility management. Through
the exchange of room status and guest services messages, PMS Integration
automates many lodging management tasks such as check-in, check-out,
room status and room Toll Restriction. PMS Integration enhances your
facility management with the following features:
This feature is not currently available for the 28i or 124i Base system.
When first installed . . .
●PMSi is not set up.
PMS Integration Messages
There are six types of messages decoded and processed by the PMS and
telephone system:
●Check-in/Check-out
When a guest is checked-in or checked-out at the PMS reservation
terminal, the PMS system will send a message to the phone system
to change the room’s status.
●Check-in Messages with Guest Information
When a guest is checked-in at the PMS reservation terminal, the
PMS system can send a check-in message that includes additional
information about the guest.This information can include the
guest’s name, company and additional comments.
●Six Types of PMS
Integration Messages
●Alarm Displays
●Auto Room Scan
●Enhanced DSS Operation
(Fast Check-in)
●Flexible Check-in
Messaging
●Flexible Message Timing
●PMS Port Monitoring
●Toll Restriction
Conversion/Control
2-11
2. Hotel/Motel Features
Use your
phone system
as the corner-
stone of a
fully integrat-
ed lodging
management
system.
92000hmt06.QXD 4/24/01 10:12 AM Page 11

PMS Integration
2-12
2. Hotel/Motel Features
Only the PMS system can send this type of message. This
message is currently not used.
●Do Not Disturb
A guest can enable and disable Do Not Disturb for their room tele-
phone. In addition, a hotel/motel employee with a keyset can
enable and disable Do Not Disturb for a specific room telephone.
●Edit (Directory Information)
This message allows the PMS system to update the name stored in
the phone system for the room telephone.
Only the PMS system can send this type of message. This
message is currently not used.
●Room Houskeeping Status
The Room Status message updates the house cleaning status of a
room telephone (i.e., Maid Required or Maid in Room). This mes-
sage operates independently from the Check-in/Check-out message.
This message can be sent or received by either the phone
system or the PMS system.
●Room to Room Call Restriction
To control inter-room guest calling, a hotel/motel employee with a
keyset can enable and disable room-to-room calling.
●Message Waiting
The Message Waiting message updates the Message Waiting status
of a room telephone. When sent from the phone system to the PMS
system, the message updates the phone’s Message Waiting status
in the PMS database. When sent from the PMS system to the
phone system, it updates the Message Waiting status of the room
telephone.
This message can be sent or received by either the phone
system or the PMS system.
●Station Toll Restriction
PMS Integration uses this message to change to the Toll
Restriction Level of a room telephone that is checked in. It perma-
nently overrides the Toll Restriction (When Checked In) setting.
Refer to the Toll Restriction (When Checked In) feature for more
on how this override affects your system.
This message does not affect the Toll Restriction Level of an
extension that is checked out.
Note: For additional information on PMS messaging, refer to the
124i/384i Property Management Interface Specification
(002-069-**).
Alarm Displays
You can designate which telephone displays PMS alarm messages. This is
usually the system’s attendant or hotel system supervisor. The chart below
describes the available PMS alarm messages.
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