Nortel IP Phone 2001 User manual

Carrier VoIP
Nortel IP Phone 2001 User Guide
(CICM)
Release: CICM 10.1
Document Revision: 09.01
www.nortel.com
NN10300-005
.

Carrier VoIP
Release: CICM 10.1
Publication: NN10300-005
Document status: Standard
Document release date: 4 July 2008
Copyright © 2008 Nortel Networks
All Rights Reserved.
Printed in Canada, the United States of America, and the United Kingdom
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this release 7
Features 7
Other changes 7
Overview 9
Basic features 9
Terminal display 10
IP Phone 2001 menu systems 11
Call Services menu 13
Settings menu 13
Regional menu 13
User menu 14
Terminal menu 14
Call menu 14
Softkey Status 14
Connecting the IP Phone 2001 components 15
Logging on 17
Logging off 19
Making calls 21
Making a call using off-hook dialing 21
Making a call using hands-free dialing 21
Make a call using predial 22
Editing a predialed number 22
Answering a call 25
Terminating a call 27
Navigating the menu system 29
Navigating the Main menu 29
Navigating the Call Services menu 30
Navigating the Settings menu 30
Navigating the Regional menu 31
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Nortel IP Phone 2001 User Guide (CICM)
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4
Navigating the User menu 31
Navigating the Terminal menu 32
Navigating the Call menu 32
Navigating the Feature menu 33
Navigating the Directory menu 34
Using the Call Services menu 35
Activating a feature from the menu 35
Using a soft key to activate a feature 36
Assigning a feature to a soft key 36
Removing a feature assignment from a soft key 37
Resetting soft keys to the default 37
Viewing soft key assignments 38
Displaying soft key labels while on a call 38
Hiding soft key labels 39
Viewing feature profiles 39
Labeling soft keys 40
Using the Regional menu 41
Selecting the language 41
Selecting the time zone 42
Enabling Daylight Saving time 42
Disabling Daylight Saving time 43
Defining the time format 44
Defining the date format 45
Resetting the default time 46
Using the User menu 47
Viewing your user name 47
Viewing your login type 47
Viewing, disabling, or enabling Auto Login 48
Changing your password 49
Using the Terminal menu 51
Viewing and editing your audio profile 51
Viewing and editing the default volume 52
Adjusting the contrast level of the display 53
Performing a firmware upgrade 54
Viewing and editing the dialpad feedback 55
Call menu 57
Accessing the Feature menu 57
Resetting the Inbox or Outbox 57
Resetting soft keys to the defaults 58
Using the Feature menu 61
Using the Assign menu 61
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Nortel IP Phone 2001 User Guide (CICM)
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4 July 2008
Copyright © 2008 Nortel Networks
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5
Defining the Key type 62
Enabling or disabling AutoScroll 63
Resetting the feature keys to the defaults 63
Labeling a feature 64
Using the Options menu 65
Enabling or disabling Auto Hide 65
Defining your default feature 66
Assigning the Outbox to a key 66
Using the Directory menu 69
Adding an entry to the directory 69
Editing a directory entry 70
Deleting an entry from the directory 71
Making a call using the directory 72
Using the Inbox 73
Accessing the Inbox 73
Viewing Inbox call information 74
Storing a number from the Inbox 74
Using the Inbox to make a call 75
Using the Outbox 77
Accessing the Outbox 77
Viewing Outbox call information 78
Storing a number from the Outbox 78
Using the Outbox to make a call 79
Call Services 81
Call Services menu 81
Feature profiles 81
Soft key assignment 82
Examples of feature to soft key mapping 83
Mute feature 87
Inbox 89
Outbox 91
Using the dialpad to enter text 93
Use the IP Phone 2001 with the IP Softphone m6350 95
Access Code summary 97
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
NN10300-005 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

6
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
NN10300-005 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

7
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New in this release
Features There were no feature changes made to this document.
Other changes
There were no other changes made to this document.
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
NN10300-005 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

8New in this release
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
NN10300-005 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
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9
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Overview
The IP Phone 2001 brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
Basic features
The IP Phone 2001 supports these features:
•four soft keys
•multifield LCD screen
•speaker for on-hook dialing or on-hook listening
•volume control bar for adjusting ringer, speaker and handset volume
•two specialized fixed keys:
— Services
— Inbox
•three Call processing fixed keys:
— Line
— Hold
— Goodbye
•Automatic network configuration
Not all features are available on all telephones. Consult your system
administrator to verify which features are available to you.
Figure 1 "IP Phone 2001 " (page 10) , shows the location of the keys and
the components of the IP Phone 2001.
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Nortel IP Phone 2001 User Guide (CICM)
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Copyright © 2008 Nortel Networks
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10 Overview
Figure 1
IP Phone 2001
Terminal display
Figure 2 "IP Phone 2001 display" (page 10) , describes the IP Phone 2001
display areas.
Figure 2
IP Phone 2001 display
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11
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IP Phone 2001 menu systems
After you have successfully logged on to the IP Phone, the menu systems
are active and available. Menu items, the Inbox, the Outbox, and Directory
entries, are accessed through lists. An up or down arrow appears beside
an item to indicate the navigation key you can press to scroll to the next
item. Labels appear on the bottom row above the soft keys, in response to
items selected in the display.
The IP Phone menu system provides access to these menus and
submenus.
•Logoff
•Call Services
•Settings
— Regional
— User
— Terminal
— Call
•Directory
•Inbox
•Outbox
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12 IP Phone 2001 menu systems
Figure 3
IP Phone 2001 display menu hierarchy
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Settings menu 13
Call Services menu
The Call Services menu gives the IP Phone 2001 access to Centrex
features. The soft keys in the display provide an alternative to the
dedicated feature keys on an IP Phone 2004. Any changes made to the
2001 feature key assignments, through the feature menu, apply only when
the user is logged on to an IP Phone 2002 or 2004, which has dedicated
Feature Keys.
The Call Services menu is available after you select a Centrex feature
from the list and press OK. Use the Call Services menu to:
•Activate a feature
•Deactivate a feature
•Assign a Centrex feature to a soft key
•Remove a feature from a soft key
•Reset the soft keys to the default settings
•View the current soft key assignments
•View a feature profile
•Change the label associated with a soft key
Settings menu
The Settings menu provides access to these submenus, which allow you
to configure user preferences.
Regional menu
Items in the Regional menu allow you to select the your language, the time
zone, and the time and date format the terminal uses; or to reset these
terminal settings to their defaults.
Use the Regional menu to configure:
•Language preference
•Time format which allows you to configure the following:
— Time zone
— Enable or disable Daylight Saving Time
— Select the format used to display the time
— Select the format used to display the date
— Reset the time to the defaults
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
NN10300-005 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
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14 IP Phone 2001 menu systems
User menu
Use the User menu to:
•View your user name
•View your login type
•Enable or disable auto login feature
•Change your password
Terminal menu
Use the Terminal menu to configure your:
•View your audio profile
•Adjust the contrast level of the display
•Performing a firmware upgrade
Call menu
The Call menu allows you to access these menus:
•Feature
•History
•Softkey
Softkey Status
This item allows you to view the Centrex features currently assigned to
the soft keys.
Inbox
See "Inbox" (page 89).
Outbox
To use this feature you must assign the Outbox to a Directory Number
(DN) key. See "Outbox" (page 91).
Directory
To use this feature, you must assign the Directory to a DN key. After you
assign a DN key to the Directory, use the Directory menu to:
•Add an entry to the directory
•Edit a directory entry
•Delete an entry from the directory
•Make a call using the directory
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
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4 July 2008
Copyright © 2008 Nortel Networks
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15
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Connecting the IP Phone 2001
components
Follow this procedure to connect the handset to the terminal, and to
connect the terminal to the LAN, and to a power source.
CAUTION
Risk of equipment damage
Do not plug the IP Phone 2001 into a regular telephone jack. This causes severe
damage to the terminal. Consult your system administrator to ensure that you plug
your telephone into a 10/100BaseT Ethernet jack.
See Figure 4 "IP Phone 2001 connectors" (page 16) , for the location of
the connectors.
Procedure Steps
Step Action
1Connect one end of the handset cord to the handset jack
(identified with a handset icon) on the underside of the terminal.
2Connect the other end of the handset cord the jack on the
handset.
3Connect one end of the CAT-5 line cable to the LAN Ethernet
port (identified with a LAN icon), located on the underside of the
terminal.
4Plug the other end of the CAT-5 line cable into the IP network.
5Contact your installation technician for the proper power option.
The IP Phone 2001 can be powered by an AC adapter, or over
a LAN.
6Thread the cord around the strain relief, retaining hook and
channel provided for a secure power connection.
7Secure the terminal footstand to the base.
--End--
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Nortel IP Phone 2001 User Guide (CICM)
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Copyright © 2008 Nortel Networks
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16 Connecting the IP Phone 2001 components
Procedure job aid
This figure shows the location of the connectors on the back of the IP
Phone 2001 terminal.
Figure 4
IP Phone 2001 connectors
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17
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Logging on
Follow this procedure to log on to an IP Phone 2001.
If the Centrex IP Client Manager (CICM) is set up as part of a group of
CICMs, you can choose which CICM to connect to. After you select a
gateway, the terminal directs itself to that CICM and the Username screen
appears.
If a firmware upgrade for the IP Phone 2001 is available, the system
prompts you to upgrade when you log on. If the terminal is below the
minimum level, the only option available is Yes. You cannot log on until
you perform the upgrade. If the firmware level is between the minimum
and maximum level set by the administrator, Yes and No options appear
on the soft keys.
To perform an upgrade, see "Performing a firmware upgrade" (page 54).
Procedure Steps
Step Action
1If the Selective Gateway Login feature is configured on your
system, press the down navigation key to scroll through the list
to select the gateway.
2When the gateway you want appears, press Ok, or start entering
your user name.
If the Username Screen appears when you start to enter your
user name, the characters you already entered appear in the
Username field.
3If you make a mistake entering your user name, press Clear to
clear the field and re-enter your user name.
If your user name is too long for the display (longer than 15
characters), the digits scroll to the left and an ellipsis appears to
the left of the field.
4Press Ok.
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18 Logging on
The password screen appears.
5Enter your password. For security, the password characters are
displayed as asterisks (*).
6If you make an error, press Clear to clear the field, and then
enter your password.
7Press Ok.
You are logged on and the Menu screen appears.
--End--
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
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4 July 2008
Copyright © 2008 Nortel Networks
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19
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Logging off
Follow this procedure to log off from the network.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1From the main menu, select Log Off.
2Press Ok.
A confirmation screen appears.
3Press Yes.
You are logged off from the network.
--End--
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Nortel IP Phone 2001 User Guide (CICM)
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4 July 2008
Copyright © 2008 Nortel Networks
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20 Logging off
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