Overland Storage ARCvault 12 User manual

Part Number 10400009-104-12 Release Date 03/2007
ARCvault 12
User Guide
ARC-0011

Proprietary Notice
ii XPart Number 10400009-104-12 03/2007
All information contained in or disclosed by this document is considered proprietary by Overland
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without warranty of any kind, either expressed or implied, including, but not limited to, the implied
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improvements or changes in the products or programs described in this manual at any time. These
changes will be incorporated in new editions of this publication.
Overland Storage assumes no responsibility for the accuracy, completeness, sufficiency, or
usefulness of this manual, nor for any problem that might arise from the use of the information in
this manual.
Overland products are covered by one or more of the following patents registered with the USPTO: 5,870,245; 6,328,766; 6,353,581; 6,496,325.
Overland®, Overland Storage®, XchangeNOW®, VR2®, WebTLC®, PowerLoader®, LoaderXpress®, NEO SERIES®, and REO SERIES® are registered trademarks of
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ULTAMUS RAID™, REO™, NEO™, ARCvault™, ARCvault SERIES™, Protection OS™, Multi-SitePAC™, NDMP PAC™, CompliancePAC™, VTLPac™, and
D2D2T™ are trademarks of Overland Storage, Inc.
© 2006 Overland Storage, Inc. All rights reserved. .
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Worldwide Headquarters Overland Storage, Inc.
4820 Overland Avenue
San Diego, CA 92123
Toll Free: [phone]
Tel: [phone]
Fax: [phone]
Sales Tel: [phone]
Fax: [phone]
E-mail: [email protected]
http://www.overlandstorage.com
Technical Support Tel: [phone]
Fax: [phone]
Toll Free: [phone]
International: [phone] Option 5
E-mail: [email protected]
http://support.overlandstorage.com
Overland Storage, EMEA Overland House, Ashville Way
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RG41 2PL, England
Tel: [phone]
Fax: [phone]
http://www.overlandstorage.com

Part Number 10400009-104-12 03/2007 Wiii
Preface
About this Guide
This guide provides installation instructions and operational information necessary for using
the Overland Storage ARCvault 12 Loader. It assumes you are familiar with basic functions
of your computer and networks. It also assumes you are knowledgeable about the Storage
Area Network (SAN) to which the ARCvault unit is being connected.
Product Documentation
ARCvault product documentation and additional literature are available online at
http://www.overlandstorage.com.
Conventions
This user guide exercises several typographical conventions to help explain how to use the
ARCvault.
Convention Description & Usage
Boldface Words in boldface indicate items to select such as menu items or
command buttons.
Ctrl-Alt-r This type of format details the keys you press simultaneously. In this
example, hold down the Ctrl and Alt keys and press the rkey.
NOTE A Note indicates neutral or positive information that emphasizes or
supplements important points of the main text. A note supplies
information that may apply only in special cases—for example, memory
limitations or details that apply to specific versions of a program.
IMPORTANT An Important note is a type of note that provides information essential
to the completion of a task or that can impact the product and its
function.
CAUTION A Caution contains information that the user needs to know to avoid
damaging or permanently deleting data or causing physical damage to
the hardware or system.
WARNING A Warning contains information essential to people’s safety. It
advises users that failure to take or avoid a specific action
could result in physical harm to the user or hardware.

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Preface
Firmware Updates
The latest release of the ARCvault firmware can be obtained from the Overland Storage FTP
site.
1. Point your browser to ftp://ftp.overlandstorage.com/Firmware/ARCvault/.
2. Open the ARCvault folder.
3. Download the latest firmware file labeled ARCvault_nnnn.bin (where “nnnn”
represents the latest version number).
For additional assistance, search at http://support.overlandstorage.com/.
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices. Proper packaging and
grounding techniques are necessary precautions to prevent damage. To prevent electrostatic
discharge (ESD) damage, observe the following precautions:
•Transport products in static-safe containers such as conductive tubes, bags, or boxes.
•Keep electrostatic-sensitive parts in their containers until they arrive at static-free
stations.
•Cover the loader or library with approved static-dissipating material.
•Use an ESD wrist strap connected to the work surface and grounded tools and
equipment.
•Keep the work area free of non-conductive materials such as foam packing materials.
•Make sure you are always properly grounded when touching a static-sensitive
component or assembly.
•Avoid touching pins, leads, or circuitry.
Overland Technical Support
For assistance configuring and using your ARCvault, search for help at:
http://support.overlandstorage.com/
Our Overland Storage Technical Support staff is also available to assist you by phone at:
1 [phone] (Toll-free and active only in US and Canada)
001 [phone] x5 (Worldwide)
They are available on normal business days, 6 AM through 5 PM (PST), excluding Overland
holidays. At all other times we will respond to technical support calls within 4 hours.
Technical support for our European customers is available as well from our United Kingdom
office at:
[phone]
9:00 AM to 5:00 PM (GMT)
Monday through Friday
You can e-mail our technical support staff at [e-mail].

Part Number 10400009-104-12 03/2007 Wv
Table of Contents
Preface
About this Guide .............................................................................................................................iii
Product Documentation ................................................................................................................iii
Conventions .....................................................................................................................................iii
Firmware Updates .......................................................................................................................... iv
Electrostatic Discharge Information ............................................................................................. iv
Overland Technical Support ......................................................................................................... iv
Chapter 1 - ARCvault 12 Overview
Features ........................................................................................................................................ 1-1
Design and Layout ...................................................................................................................... 1-2
Interfaces ................................................................................................................................ 1-3
Media Magazines .................................................................................................................. 1-4
Security Levels .............................................................................................................................. 1-5
Chapter 2 - Installation and Setup
Activating the Warranty ............................................................................................................. 2-1
Configuring the Unit for Everyday Use ...................................................................................... 2-1
Loading the Tape Media ........................................................................................................... 2-2
Remote Access ........................................................................................................................... 2-3
Chapter 3 - Daily Operation
Power Controls ............................................................................................................................ 3-1
OCP Touch Screen ...................................................................................................................... 3-1
Status Check ................................................................................................................................ 3-2
Tape Cartridges ........................................................................................................................... 3-3
Bar Code Labels .................................................................................................................... 3-3
Media Magazines ....................................................................................................................... 3-4
Slot Numbering ...................................................................................................................... 3-4
Media Handling ........................................................................................................................... 3-4
Moving Media Inside the Library ......................................................................................... 3-4
Using the Magazine for Bulk Media Exchanges ................................................................. 3-5
Static IP Address Configuration ................................................................................................. 3-5
Tape Drive Cleaning ................................................................................................................... 3-6
Running a Cleaning Cartridge ............................................................................................ 3-6
Chapter 4 - Operator Control Panel
Overview ...................................................................................................................................... 4-1
Startup Screen ....................................................................................................................... 4-1
Default Screen ....................................................................................................................... 4-2
Host Lock Out ......................................................................................................................... 4-2
OCP Software Map ..................................................................................................................... 4-3
Default Screen Options .............................................................................................................. 4-4
Power Button .......................................................................................................................... 4-4
Help Button ............................................................................................................................. 4-5
Media Button ......................................................................................................................... 4-6
Status Button .......................................................................................................................... 4-6

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vi XPart Number 10400009-104-12 03/2007
Setup Button ........................................................................................................................... 4-6
Utilities Button ......................................................................................................................... 4-7
Media Menu ................................................................................................................................ 4-7
Mag Access Button ............................................................................................................... 4-7
Move Media Button ..............................................................................................................4-8
Move a Tape Cartridge ........................................................................................................ 4-8
Status Screen ............................................................................................................................... 4-9
Cart Map Button .................................................................................................................... 4-9
Drive Data Field ............................................................................................................. 4-10
Magazine Data Field ..................................................................................................... 4-10
Library Button ....................................................................................................................... 4-11
Drive 1 Button ....................................................................................................................... 4-12
Setup Menu ................................................................................................................................ 4-13
View Opts Button ................................................................................................................. 4-13
Library Button (View-Only) ............................................................................................ 4-14
Network Button (View-Only) ......................................................................................... 4-14
SCSI/FC Button (View-Only) .......................................................................................... 4-15
Edit Opts Button ................................................................................................................... 4-17
Library Button (Editable) ............................................................................................... 4-17
Network Button (Editable) ............................................................................................ 4-18
SCSI/FC Button (Editable) ............................................................................................. 4-20
Passwords Button ................................................................................................................. 4-21
Creating or Changing Passwords ................................................................................ 4-21
Disabling Password Verification ................................................................................... 4-22
Utilities Button ............................................................................................................................. 4-23
Service Button ...................................................................................................................... 4-23
Diagnostics Button ............................................................................................................... 4-24
Security Button ..................................................................................................................... 4-25
Validate a Password and Determine Its Level ........................................................... 4-26
Chapter 5 - Remote Management Utility
RMU Usage ................................................................................................................................... 5-1
Accessing RMU ............................................................................................................................ 5-1
RMU Navigation ........................................................................................................................... 5-2
General Procedure for Changing RMU Settings ................................................................ 5-3
RMU Software Map ..................................................................................................................... 5-4
Status Tab ..................................................................................................................................... 5-5
Status Page Media Map ....................................................................................................... 5-6
Drive Status Information ........................................................................................................ 5-7
Media Tab .................................................................................................................................... 5-8
Using the Move Media Option ............................................................................................. 5-8
Setup Tab ..................................................................................................................................... 5-9
Security Passwords (OCP) ................................................................................................... 5-10
Web Access (RMU Passwords) ........................................................................................... 5-11
Network ................................................................................................................................ 5-12
Remote FTP Server ............................................................................................................... 5-13
Library Configuration ..........................................................................................................5-14
ARCvault Logical Unit Numbers ................................................................................... 5-15
SCSI Configuration .............................................................................................................. 5-16

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Table of Contents
Drive Configuration ............................................................................................................. 5-19
Notification Registration ..................................................................................................... 5-19
Reset to Defaults .................................................................................................................. 5-22
Functions Tab ............................................................................................................................. 5-22
Update Firmware Using HTTP .............................................................................................. 5-25
Update Firmware Using FTP ................................................................................................ 5-25
Local FTP Server Update ............................................................................................... 5-25
Remote FTP Server Update ........................................................................................... 5-26
Check for Latest Firmware Revision ................................................................................... 5-26
Test E-Mail Configuration Settings ...................................................................................... 5-26
Clean a Drive ....................................................................................................................... 5-26
Perform a Library Diagnostic .............................................................................................. 5-27
Reboot the Loader ..............................................................................................................5-28
History Tab .................................................................................................................................. 5-28
Display a Library Trace Log ................................................................................................ 5-28
Download a Trace Log File from the Library .................................................................... 5-29
Send a Support Ticket ......................................................................................................... 5-29
Help Link ..................................................................................................................................... 5-30
Logout Link ................................................................................................................................. 5-30
Chapter 6 - Troubleshooting and FSCs
Possible Problems ........................................................................................................................ 6-1
Sample Screens ..................................................................................................................... 6-1
Error Recovery ............................................................................................................................. 6-2
FSC/ERP Cross-Reference Table .......................................................................................... 6-3
Error Recovery Procedures ................................................................................................... 6-7
Magazine Release .................................................................................................................... 6-17
Tape Drive Removal .................................................................................................................. 6-18
Touch Screen Overrides ........................................................................................................... 6-19
Touch Screen Forced Recalibration ................................................................................. 6-19
Touch Screen Contrast Reset ............................................................................................. 6-20
Chapter 7 - Replacing Components
Replacing a Tape Drive .............................................................................................................. 7-1
Remove Old Drive ................................................................................................................. 7-1
Replace Full-Height Drive ..................................................................................................... 7-2
Replace Half-Height Drive .................................................................................................... 7-2
Reinstall the Drive .................................................................................................................. 7-3
Replacing Drive Cover Assembly .............................................................................................. 7-4
Remove Old Assembly .......................................................................................................... 7-4
Install New Assembly ............................................................................................................. 7-4
Replacing A Media Magazine .................................................................................................. 7-5
Appendix A - ARCvault Specifications
Physical Specifications ................................................................................................................A-1
Technical Information .................................................................................................................A-2
Reliability and Safety ..................................................................................................................A-2
Temperature, Humidity and Altitude ........................................................................................A-3
Shock ............................................................................................................................................A-4

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Vibration .......................................................................................................................................A-4
Electromagnetic Emissions .........................................................................................................A-5
Appendix B - Updating the Firmware
Using a Local FTP Server ............................................................................................................. B-1
Using a Remote FTP Server ......................................................................................................... B-1
Appendix C - Available Commands
Appendix D - ARCvault 12 to 24 Upgrade
Glossary
Index

Part Number 10400009-104-12 03/2007 Wix
List of Figures
Chapter 1 - ARCvault 12 Overview
Figure 1-1: ARCvault 12 Loader ..................................................................................................1-1
Figure 1-2: ARCvault 12 Front Panel ........................................................................................... 1-2
Figure 1-3: ARCvault 12 Rear Panel............................................................................................ 1-3
Figure 1-4: ARCvault 12 OCP Default Screen ........................................................................... 1-3
Figure 1-5: ARCvault 12 RMU Interface...................................................................................... 1-4
Figure 1-6: ARCvault 12 Media Magazine................................................................................. 1-4
Chapter 2 - Installation and Setup
Figure 2-1: OCP Startup Screen ..................................................................................................2-1
Figure 2-2: OCP Default Screen Menu....................................................................................... 2-2
Chapter 3 - Daily Operation
Figure 3-1: POST Startup Logo Screen ........................................................................................ 3-1
Figure 3-2: OCP Default Screen..................................................................................................3-1
Figure 3-3: Status Button Location ..............................................................................................3-2
Figure 3-4: Status Menu Screen ..................................................................................................3-2
Figure 3-5: Cart Map Screen....................................................................................................... 3-3
Figure 3-6: Bar Code Label Installation ...................................................................................... 3-3
Figure 3-7: Normal Magazine Slot Numbering .......................................................................... 3-4
Figure 3-8: Clean Drive Option Screen ...................................................................................... 3-7
Chapter 4 - Operator Control Panel
Figure 4-1: OCP Touch Screen Location.................................................................................... 4-1
Figure 4-2: POST Screen ............................................................................................................... 4-1
Figure 4-3: Default Screen ........................................................................................................... 4-2
Figure 4-4: OCP Menu Outline ....................................................................................................4-3
Figure 4-5: Default Screen ........................................................................................................... 4-4
Figure 4-6: ARCvault Power Options .......................................................................................... 4-5
Figure 4-7: Technical Support Help Screen (Complete Screen)............................................. 4-5
Figure 4-8: Media Menu Screen ................................................................................................. 4-6
Figure 4-9: Status Menu Screen ..................................................................................................4-6
Figure 4-10: Setup Menu Screen................................................................................................. 4-6
Figure 4-11: Utilities Menu Screen ............................................................................................... 4-7
Figure 4-12: Mag Access Screen ................................................................................................ 4-7
Figure 4-13: Magazines Unlocked with Back Button Disabled ................................................ 4-8
Figure 4-14: Move Media Screen Choices ................................................................................ 4-8
Figure 4-15: Status Menu Screen ................................................................................................ 4-9
Figure 4-16: Cart Map Screen................................................................................................... 4-10
Figure 4-17: Drive Status Screen................................................................................................4-10
Figure 4-18: Right Magazine Map ............................................................................................ 4-10
Figure 4-19: Bar Code and No Bar Code Messages .............................................................. 4-11
Figure 4-20: Library Info Screen (Complete Screen) .............................................................. 4-11
Figure 4-21: Drive Info Screen (Complete Screen) ................................................................. 4-12
Figure 4-22: Setup Menu Screen............................................................................................... 4-13
Figure 4-23: View Options Screen............................................................................................. 4-14

List of Figures
xXPart Number 10400009-104-12 03/2007
Figure 4-24: View Library Options Screen ................................................................................ 4-14
Figure 4-25: View Network Options Screen ............................................................................. 4-15
Figure 4-26: View SCSI Options Screen .................................................................................... 4-16
Figure 4-27: Edit Options Screen ............................................................................................... 4-17
Figure 4-28: Press Data Field to Display Data Entry Screen ................................................... 4-17
Figure 4-29: Press Data Field to Display Network Data Entry Screen.................................... 4-18
Figure 4-30: Press Data Field to Display SCSI/FC Data Entry Screen..................................... 4-20
Figure 4-31: Edit Passwords Screen........................................................................................... 4-21
Figure 4-32: Numeric Keypad for Passwords ........................................................................... 4-22
Figure 4-33: Password Entry Screen for a Administrator-Level Password ............................. 4-22
Figure 4-34: Utilities Options Screen.......................................................................................... 4-23
Figure 4-35: Service Screens...................................................................................................... 4-23
Figure 4-36: Diagnostics Screens .............................................................................................. 4-24
Figure 4-37: Security Screen ...................................................................................................... 4-25
Chapter 5 - Remote Management Utility
Figure 5-1: RMU Login Screen...................................................................................................... 5-2
Figure 5-2: RMU Navigation Buttons and Library Name........................................................... 5-2
Figure 5-3: RMU Confirmation Screen ........................................................................................ 5-3
Figure 5-5: RMU Status Screen..................................................................................................... 5-5
Figure 5-6: Drive Status Table Showing Current Status ............................................................. 5-7
Figure 5-7: RMU Move Media Screen......................................................................................... 5-8
Figure 5-8: RMU Setup Screen ................................................................................................... 5-10
Figure 5-9: Setup Security Passwords Screen .......................................................................... 5-11
Figure 5-10: Setup Web Access Screen ................................................................................... 5-12
Figure 5-11: Setup Network Screen .......................................................................................... 5-12
Figure 5-12: Static IP Address Options Screen......................................................................... 5-13
Figure 5-13: Setup Remote FTP Server Screen......................................................................... 5-14
Figure 5-14: Library Configuration Screen ............................................................................... 5-14
Figure 5-15: Setup SCSI Configuration Screen ........................................................................ 5-16
Figure 5-16: Drive Configuration Selection Screen................................................................. 5-19
Figure 5-17: Drive Configuration ID Settings Screen ............................................................... 5-19
Figure 5-18: Notification Registration Screen .......................................................................... 5-20
Figure 5-19: Reset Loader to Default Values Confirmation Screen ...................................... 5-22
Figure 5-20: RMU Functions Option (Top Half of Screen) ....................................................... 5-23
Figure 5-21: RMU Functions Option (Bottom Half of Screen)................................................. 5-24
Figure 5-22: HTTP Firmware Update Validation Message ...................................................... 5-25
Figure 5-23: RMU History Screen................................................................................................ 5-28
Figure 5-24: Displayed Full Trace Log ....................................................................................... 5-29
Chapter 6 - Troubleshooting and FSCs
Figure 6-1: Sample OCP Error Message Screen ........................................................................ 6-1
Figure 6-2: Sample RMU Error Message in Library Health Table .............................................. 6-1
Figure 6-3: General Troubleshooting Procedure....................................................................... 6-2
Figure 6-4: Error Recovery Procedure 1 ..................................................................................... 6-9
Figure 6-5: Error Recovery Procedure 2 ................................................................................... 6-10
Figure 6-6: Error Recovery Procedure 3 ................................................................................... 6-11
Figure 6-7: Error Recovery Procedure 4 ................................................................................... 6-11
Figure 6-8: Error Recovery Procedure 5 ................................................................................... 6-12