Overland Storage NEO 8000E User manual

Overland
Storage
NEO®8000e Tape Library
Scalability Upgrade
December 2012
104370-004

Overland Storage, Inc.
9112 Spectrum Center Blvd.
San Diego, CA 92123
U.S.A.
Tel: [phone] (toll-free U.S.)
Tel: [phone] Option 5 (International)
Fax: [phone] (general)
Fax: [phone] (sales)
www.overlandstorage.com
104370-004 12/2012 ©2005-12 Overland Storage, Inc. ii
NEO 8000e Scalability Upgrade
©2005-12 Overland Storage, Inc. All rights reserved.
Overland®, Overland Data®, Overland Storage®, LibraryPro®, LoaderXpress®, Multi-SitePAC®, NEO®, NEO Series®, PowerLoader®,
Protection OS®, REO®, REO 4000®, REO Series®, Snap Care®, SnapDisk®, SnapServer®, StorAssure®, and XchangeNOW® are registered
trademarks of Overland Storage, Inc.
GuardianOS™, SnapWrite™, Snap Enterprise Data Replicator™, SnapSAN™, and SnapServer Manager™ are trademarks of Overland Storage,
Inc.
All other brand names or trademarks are the property of their respective owners.
The names of companies and individuals used in examples are fictitious and intended to illustrate the use of the software. Any resemblance to
actual companies or individuals, whether past or present, is coincidental.
PROPRIETARY NOTICE
All information contained in or disclosed by this document is considered proprietary by Overland Storage. By accepting this material the recipient
agrees that this material and the information contained therein are held in confidence and in trust and will not be used, reproduced in whole or
in part, nor its contents revealed to others, except to meet the purpose for which it was delivered. It is understood that no right is conveyed to
reproduce or have reproduced any item herein disclosed without express permission from Overland Storage.
Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the product(s) or
programs described in this manual at any time. These changes will be incorporated in new editions of this publication.
Overland Storage assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this manual, nor for any problem that
might arise from the use of the information in this manual.
FW 7.1.023

104370-004 12/2012 ©2005-12 Overland Storage, Inc. PR-iii
Preface
This user guide explains how to install and setup a Scalability Upgrade for an Overland
Storage NEO 8000e library.
This guide assumes that you are familiar with computer hardware, data storage, and
network administration terminology and tasks. It also assumes you have basic knowledge
of Fibre Channel, Internet SCSI (iSCSI), Serial-attached SCSI (SAS), Serial ATA (SATA),
and Storage Area Network (SAN) technology.
Product Documentation and Firmware Updates
Overland Storage NEO product documentation and additional literature are available
online, along with the latest release of the NEO 8000e software.
Point your browser to:
http://support.overlandstorage.com/support/neo-series.htm
Follow the appropriate link to download the latest software file or document. For
additional assistance, search at http://support.overlandstorage.com.
Overland Technical Support
For help configuring and using your NEO 8000e, search for help at:
http://support.overlandstorage.com/kb
You can email our technical support staff at [email protected] or get
additional technical support information on the Contact Us web page:
http://docs.overlandstorage.com/support
For a complete list of support times depending on the type of coverage, visit our website at:
http://docs.overlandstorage.com/care

NEO 8000e Scalability Upgrade Preface
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Conventions
This document exercises several alerts and typographical conventions.
Alerts
Typographical Conventions
Information contained in this guide has been reviewed for accuracy, but not for product
warranty because of the various environments, operating systems, or settings involved.
Information and specifications may change without notice.
Convention Description & Usage
IMPORTANT An Important note is a type of note that provides information essential to the
completion of a task or that can impact the product and its function.
CAUTION A Caution contains information that the user needs to know to avoid damaging
or permanently deleting data or causing physical damage to the hardware or
system.
WARNING
ADVERTISSEMENT
A Warning contains information concerning personal safety. Failure to follow
directions in the warning could result in bodily harm or death.
Un Canadien avertissement comme celui-ci contient des informations relatives à
la sécurité personnelle. Ignorer les instructions dans l'avertissement peut
entraîner des lésions corporelles ou la mort.
Convention Description & Usage
Button_name
Words in this special boldface font indicate command buttons found in the Web
Management Interface.
Ctrl-Alt-r This type of format details the keys you press simultaneously. In this example,
hold down the Ctrl and Alt keys and press the r key.
NOTE A Note indicates neutral or positive information that emphasizes or supplements
important points of the main text. A note supplies information that may apply
only in special cases, for example, memory limitations or details that apply to
specific program versions.
Menu Flow
Indicator (>)
Words with a greater than sign between them indicate the flow of actions to
accomplish a task. For example,
Setup > Passwords > User indicates that you
should press the
Setup button, then the Passwords button, and finally the
User button to accomplish a task.
Courier Italic A variable for which you must substitute a value
Courier Bold Commands you enter in a command-line interface (CLI)

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Contents
Preface
Chapter 1 - Introduction
Installation Process Overview ....................................................................................................................1-1
Required Tools ....................................................................................................................................... 1-2
Suggested Items .................................................................................................................................... 1-2
HRA Parts Locations ....................................................................................................................................1-2
Electrostatic Discharge Information .........................................................................................................1-3
Chapter 2 - Pre-Installation Processes
Conduct the Site Survey ............................................................................................................................ 2-1
Verify Minimum Firmware Level ................................................................................................................. 2-2
Obtaining the Current Firmware File ...................................................................................................2-3
Removing Components for Access .......................................................................................................... 2-3
Remove Media Drawers ......................................................................................................................2-4
Power Down the Libraries ....................................................................................................................2-4
Remove Side Panels ............................................................................................................................. 2-4
Remove Library Doors .......................................................................................................................... 2-5
Remove Components for Rear Access .............................................................................................. 2-6
Chapter 3 - Prepare the Libraries
Verify Cable Channel Status ..................................................................................................................... 3-1
Install the HRA Mounting Brackets ............................................................................................................ 3-2
Verify the Mail Slot PWA .............................................................................................................................3-3
Install the Master Signal Cable .................................................................................................................. 3-5
Install the Master Power Wiring Harness ................................................................................................... 3-7
Chapter 4 - Connect the Libraries
Install the Connector Bolts ......................................................................................................................... 4-1
Position and Level the Master Unit ............................................................................................................4-2
Position and Level the Slave Unit ..............................................................................................................4-3
Confirm Mounting Bracket Assembly Alignment .................................................................................... 4-4
Tighten Connecting Hardware .................................................................................................................4-4
Chapter 5 - Install the HRA
Attach the HRA ........................................................................................................................................... 5-1
Install the VIA Router Card ........................................................................................................................5-3
Prepare the Library System for Use ........................................................................................................... 5-4

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NEO 8000e Scalability Upgrade Contents
Chapter 6 - Configure the System
Power Up the Library System ..................................................................................................................... 6-1
Configure the Library System ....................................................................................................................6-1
Reinstall Library Components .................................................................................................................... 6-3
Appendix A - Troubleshooting
Robotics Hangs .......................................................................................................................................... A-1
Lost Contact with Slave Unit ..................................................................................................................... A-1
Library Unit Fails to Get Cartridge from HRA ........................................................................................... A-1
Slave Unit Not Recognized ....................................................................................................................... A-2
Index

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Chapter 1
Introduction
The NEO 8000e architecture can be expanded by adding second library unit. A Horizontal
Robotics Assembly (HRA) is installed inside the two connected NEO 8000e libraries to
enable the robotics in each of the individual libraries to exchange cartridges by means of a
pass-through system. This results in a system that integrates the robotics of the individual
units into a single high-performance library robotics system.
IMPORTANT: Overland Storage recommends that the Horizontal Robotics Assembly be
installed by an Overland Storage authorized service provider. Improper installation may result
in damage to this part or the library components which would void all existing warranties.
Installation Process Overview
Described below are the major steps required to install the HRA in your NEO 8000e system.
Unless otherwise noted, all hardware is included in the HRA kit.
NOTE: Always retain any screws removed during this procedure. They will be reused to reinstall
the appropriate components.
Step 1: Pre-Installation Processes
•Conduct the Site Survey to verify space and distance requirements.
•Verify that the minimum firmware level is installed.
•Remove various panels and drawers to enable easy access inside the libraries.
Step 2: Prepare the Libraries
•Confirm the intermediate cable channels are cut to allow room for the HRA.
•Install the Mounting Bracket assemblies for the HRA.
•If needed, install new Mail Slot Printed Wiring Assembly (PWA) board.
•Add motor wiring harnesses and signal cables to both libraries for the HRA.
Step 3: Connect the Libraries
•Attach and level the two library units.
•Complete the routing of the wiring.
Step 4: Install the HRA
•Install the HRA in the combined library units and connect the wiring.
•Run cables from the VIA router to the Master and Slave Library Controller cards.
•Replace all components removed for internal access.

NEO 8000e Scalability Upgrade HRA Parts Locations
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Step 5: Configure the System
•Power On both units.
•Configure the Master and Slave units using the Graphical User Interface (GUI).
•Test the HRA operational ability.
Required Tools
These tools are required for the proper removal and replacement of the HRA.
•#1 and #2 Phillips Screwdrivers
•#2 Stubby Phillips Screwdriver
•6" or 10" Spirit Level (15cm or 25cm)
•36" Level with Straight Edge (90cm)
•Diagonal Cutting Pliers
•2 each M13 Combination Wrenches
•M3 Hex Key
•10" Adjustable Wrench (260mm)
•Tape Measure
Suggested Items
Some additional items that might be helpful are listed below.
•Masking Tape
•Bold Marker
•Pry Bar
•Wrench Tethers
•Extra D-type cable clamps and tie-downs
HRA Parts Locations
Figure 1-1 shows the layout of the HRA major components.
Figure 1-1: HRA Major Components
HRA Controller PCB
Shuttle
Signal/Power Flex Harness
Shuttle Controller PCB

NEO 8000e Scalability Upgrade Electrostatic Discharge Information
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Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices. Proper packaging and
grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions.
•Transport products in static-safe containers such as conductive tubes, bags, or boxes.
•Keep electrostatic-sensitive parts in their containers until they arrive at static-free
stations.
•Cover the library with approved static-dissipating material.
•Use a wrist strap connected to the work surface and properly-grounded tools and
equipment.
•Keep the work area free of non-conductive materials such as foam packing materials.
•Make sure you are always properly grounded when touching a static-sensitive
component or assembly.
•Avoid touching pins, leads, or circuitry.

NEO 8000e Scalability Upgrade Electrostatic Discharge Information
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Chapter 2
Pre-Installation Processes
The HRA is intended to be physically mounted between two NEO 8000e libraries. An HRA
kit may include the following:
•Site Survey
•Factory-assembled HRA
•Mounting Bracket assembly components
•Replacement Mail Slot PWA with an additional connector for the HRA sensor
•Signal Cable and Power Wiring Harness for each library
IMPORTANT: It is recommended that all NEO 8000e libraries in a multi-unit library system use
the same drive types. If you want to mix drive types in the multi-unit library system, check with
your application software vendor to manage partitioning by tape technology.
Conduct the Site Survey
Using the Site Survey packed with the HRA unit, verify that there is at least 3.5 feet (1.1m)
of clear space beside the library (see Figure 2-1) to allow enough room to insert the HRA
after the libraries are positioned and leveled. The space can be on either side but it is
recommended to insert the HRA on the Master unit side. Also, be sure there is enough
space on all the other sides to allow access to the units through the panel openings.
Figure 2-1: Clearance Needed for HRA Installation
3.5 feet
MasterSlave

NEO 8000e Scalability Upgrade Verify Minimum Firmware Level
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Verify Minimum Firmware Level
The first models of the NEO 8000e produced did not incorporate the functionality required
for the SmartScale StorageTM architecture operation. The minimum firmware level needed
to operate a multi-module configuration is Firmware Version 6.29. To verify the firmware
level of the Master module, do the following:
1. If the library is powered off, turn it ON.
a. Set both circuit breakers to the ON position (see Figure 2-2).
Figure 2-2: Power Strip Circuit Breakers
b. Set each power supply’s ON/OFF switch to the ON position (“|”) (see Figure 2-3).
Figure 2-3: Power Supply Power ON/OFF Switch ON Position
c. At the front of the library, press anywhere on the GUI touch screen to apply power
to the library.
Figure 2-4: NEO 8000e Front Panel
Switch in the
ON Position
GUI Screen

NEO 8000e Scalability Upgrade Removing Components for Access
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2. After the POST completes, press Menu > Library Info.
The firmware revision appears in the Miscellaneous Library Info window (see
Figure 2-5).
Figure 2-5: Verify Minimum Firmware Level
If the firmware in the Master library is less than Version 4.05, it should be upgraded before
continuing with the installation of the HRA. (In Figure 2-5, the firmware needs to be
upgraded from 2.01 to 4.05.)
Obtaining the Current Firmware File
The latest release of the firmware can be obtained from the Overland Storage ftp site.
1. Point your browser to:
ftp://ftp.overlandstorage.com/Firmware/Neo_Series/NeoE/NEO8000E/
2. Download the latest firmware BIN file at the root level.
3. Use the Web Management Interface or Neo8000eCenter to upgrade the firmware.
Refer to the Overland NEO 8000e Library User Guide for details.
Removing Components for Access
To simplify the installation of the HRA and related cabling, you need to remove various
doors, panels, and drawers to allow access to all key areas inside the library unit.
Verify the Version Number

NEO 8000e Scalability Upgrade Removing Components for Access
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Remove Media Drawers
Release and remove media drawers and Master Mail Slot magazine to provide internal
access. Label the drawers so that they can be returned to the same library and location.
WARNING: Exercise care when removing the media drawers from the library units. Fully-
loaded drawers weigh approximately 58 pounds (26.3 kg).
1. On the Master unit, release and remove the following items.
•Top-right media drawer
•Middle-right media drawer
•Mail Slot magazine
2. On the Slave unit, release and remove the following items.
•Top-left media drawer
•Middle-left media drawer
•Mail Slot magazine
Store the drawers in a safe place until ready to reinsert them.
Power Down the Libraries
WARNING: Working with a powered NEO 8000e library may cause physical harm and severe
damage to unit’s circuitry. Always power down a library before removing any panels.
1. Power down both units at the front panel.
2. Set each of the library circuit breakers to the OFF (“O”) position.
3. Remove and retain the power cords.
Remove Side Panels
Remove both side panels from both libraries.
1. At the Master unit, remove the screws (six hex or eight phillips) that secure the
right panel and carefully remove the panel (see Figure 2-6).
Figure 2-6: Library Panel Cover Removal Example

NEO 8000e Scalability Upgrade Removing Components for Access
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2. Remove the screws that secure the left panel and carefully remove it (see
Figure 2-6).
3. Repeat Steps 1–2for the Slave unit.
Remove Library Doors
Remove both the front and rear doors on both units.
1. Remove the left front door (Figure 2-7) by unscrewing the three Phillips screws
holding the hinges to the frame.
Figure 2-7: Detaching the Doors
2. Repeat Step 1 for the right door.
3. Repeat Steps 1–2 to remove the front doors on the Slave unit.
4. Remove the rear doors from both units by lifting them off their hinges.

NEO 8000e Scalability Upgrade Removing Components for Access
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Remove Components for Rear Access
Remove various access plates and tape drives from both libraries to allow easier access.
Figure 2-8: Access Plates and Drives That Need To Be Removed
1. From the rear of the Master unit, remove these items.
•left-center access plate
•right-center access plate
2. From the rear of the Slave unit, remove these items.
•left-center access plate
•right-center access plate
•right-upper access plate
•Drives 5, 6, 11, and 12 (or their blank covers) and their center dividers.
Access Plates
MasterSlave
Access Plates
Drives/Covers
& Divider
Drives/Covers
& Divider
Access Plate

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Chapter 3
Prepare the Libraries
This section prepares the two libraries for the installation of the HRA by installing the
additional wiring and mounting brackets.
Verify Cable Channel Status
On earlier production units, the plastic cable channel at the right-rear of the Master unit
was one piece. It must be modified to accommodate the HRA (see Figure 3-1).
Figure 3-1: Cable Channel After Modification
1. On the Master library, inspect the right-rear cable channel.
•If the channel is one single piece, continue with Step 2.
•Otherwise, skip to section titled “Install the HRA Mounting Brackets.”
2. Carefully remove the section of cable channel between these points.
•Bottom of the Robotics Power Supply bay
•Top of Power Supply bay for Drives 1–6.
CAUTION: Use care to avoid damaging the wires in the channel.
3. Add cable ties if needed to keep the wires from interfering with the HRA.
Robotics Power
Supply Bay
Drive 1-6 Power
Supply Bay
Cable Channel
(After Cutting)

NEO 8000e Scalability Upgrade Install the HRA Mounting Brackets
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Install the HRA Mounting Brackets
The Mounting Bracket assemblies come partially assembled as two pieces for shipping
purposes. They need to be assembled and then mounted in the rear of the libraries.
1. Use four M4x8mm screws from the Mounting Bracket kit to attach the upright
bracket to the base assembly (see Figure 3-2).
Figure 3-2: Mounting Bracket Assembly for HRA (D-clamps Attached)
2. Mount two 0.50" (1.27cm) D-type cable clamps with the open side up on the rear
of a Mounting Bracket assembly.
NOTE: Be sure the clamps do not extend above the top edge of the assembly.
3. Repeat Steps 1–2 for the other assembly.
4. Position a Mounting Bracket assembly against the Master front bulkhead with the
assembly alignment pins in the bulkhead holes (see Figure 3-3).
Figure 3-3: Positioning the Mounting Bracket Assembly
D-clamps
Base
Assembly
Upright
Bracket
M4x8mm
Screws
Mounting
Bracket
Mounting
Holes

NEO 8000e Scalability Upgrade Verify the Mail Slot PWA
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NOTE: Reroute/realign any wires that could interfere with the operation of the HRA.
5. Use five M4x10mm screws to attach the assembly to the bulkhead.
Figure 3-4: Location of Mounting Bracket Screw Holes
6. Run the Mounting Bracket assembly sensor cable to the Magazine Latch assembly.
Route it in the small cable channel or behind the vertical angle support securing it in
the cable clip.
7. Repeat Steps 4–6 for the Slave unit.
Verify the Mail Slot PWA
For all units built prior to January 2006 (with a serial number before 1R601nnnnn), you
need to replace the Mail Slot PWA with a newer PWA to support an additional connector for
the HRA optical sensor. The Mail Slot PWA is mounted on the Magazine Latch assembly
mounted on the library support rack on the right (see Figure 3-5).
M4x10mm
Screws

NEO 8000e Scalability Upgrade Verify the Mail Slot PWA
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Figure 3-5: Magazine Latch Assembly Location
IMPORTANT: Be sure to follow electrostatic discharge (ESD) protocols when handling the
card.
1. On the Master unit, examine the Mail Slot PWA (see Figure 3-6) on the Magazine
Latch assembly to determine if it needs to be replaced.
•If the J5 connector is located under the J4 connector, it is a new board. Skip to
Step 9.
•Otherwise, continue with “Install the Master Signal Cable” on page 5.
Figure 3-6: Old and New Mail Slot PWA
2. The Magazine Latch assembly is mounted in a long slot. Mark the exact position so
the assembly can be reinstalled accurately.
3. From the Magazine Latch assembly, remove the two mounting screws (M3x6mm).
Old PWA (must be replaced) New PWA