Panasonic KX-NS1000 User manual

Operating Manual
Pure IP-PBX
Model No. KX-NS1000
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 16" before using this product.
KX-NS1000: PCMPR Software File Version 004.30000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx/

Feature Highlights
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300/
KX-NT500 series with Self Labelling and/or
Bluetooth wireless headsets, Panasonic IP
Softphones, SIP phones, and SIP-CS compatible
Portable Stations.
R
SIP phoneIP Softphone
IP Proprietary
Telephone
SIP-CS S-PS
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
Easy Operation
Consult your dealer 1.1 Before Operating the Telephones (page
16)
Remote Office
This PBX supports the use of SIP phones
connected from a remote office over an IP network
through an SBC (session border controller).
SIP phones can be set up by simply connecting
the phones to the LAN at the remote office.
IP Network
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
Consult your dealer 1.15 Cellular Phone Features (page 234)
Feature Highlights
2 Operating Manual

This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
You can set incoming calls to be redirected
to your mailbox to let callers leave voice
messages when you are unable to answer
the phone. You can access your mailbox to
listen to the messages when you are away from
the office as well.
Hello, this
is John Smith.
Please
leave your
message.
Built-in Unified Messaging
1.9.12 Using Your PS or S-PS in Parallel with a
Wired Telephone (Wireless XDP Parallel Mode)
(page 190)
1.8 Using the Unified Messaging Features
(page 120)
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Centre
Communication Assistant (CA)
CA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
PC
(Client)
1.10 Utilising the Call Centre (page 193) Consult your dealer
Feature Highlights
Operating Manual 3

This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
In addition, reports can be created based on
exported data.
CA Call Accounting
PC
(Client)
PC
(Client)
PC
(Web Server)
Consult your dealer
In This Manual,
•The following abbreviations are used:
APT → Analogue Proprietary Telephone
Display PT → Proprietary Telephone with a Display
DPT → Digital Proprietary Telephone
IP-PT → IP Proprietary Telephone
PS → Portable Station
P-SIP → Panasonic SIP Phone (KX-HDV series/KX-TGP600), Communication IP camera and Video door
phone (KX-NTV series)
PT → Proprietary Telephone
S-PS → SIP-CS compatible Portable Station
SIP extension/SIP Extn. → Extensions of the PBX which uses Session Initiation Protocol for
communication.
SLT → Single Line Telephone
•"PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.
•The suffix of each model number (e.g., KX-NS1000NE) is omitted.
•The following icons are used frequently.
ConditionsHints
!!
!!
Notice
•This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be
available for SIP phones, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a
separate telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
Feature Highlights
4 Operating Manual

–proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, SIP-CS
compatible Portable Stations (S-PSs), and DSS Consoles. For detailed information about each feature or
setting, consult your dealer.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analogue Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, consult your dealer.
•Product specifications are subject to change without notice.
•The preset melodies in this product are used with permission of © 2010 Copyrights Vision Inc.
•In this manual P-SIP phones are treated as non-KX-UT series SIP phones.
Notes for SIP Phone and S-PS Users
Before using a SIP phone or S-PS, please read the following notes.
For All SIP phone and S-PS users
A tone may not be heard during an operation depending on the type of SIP phone or S-PS being used. The
following operation is an example.
Feature Highlights
Operating Manual 5

[Example]
To use an account code (Account Code Entry)
PT/SLT/PS/SIP Extn./S-PS
Enter #.
Off-hook.
account code
Enter account code
(max. 10 digits).
Press Account or
enter 49.
Dial outside
phone number.
outside
phone no.
Seize an outside line before
entering an outside phone number.
OR
94
(Account)
D.Tone
SIP phone or S-PS users
will not hear this tone.
For KX-UT series SIP phone and S-PS users
a. Operations that use feature numbers are limited. Also, flexible buttons are only available for S-PSs and
certain KX-UT series SIP phone models. Refer to the telephone types displayed at the top left of each
operation. However, for KX-UT series SIP phones, a tone may be heard depending on the system
settings. For details, consult your administrator.
b. A maximum of 32 digits can be input on a KX-UT series SIP phone at one time, including feature
numbers, etc.
c. To execute certain operations, you may be required to press the ENTER button on a KX-UT series SIP
phone or the CALL button (soft button) on an S-PS during the operation.
The following 5 operations are examples.
[Examples]
To select an idle outside line automatically
PT/SLT/PS/SIP Extn./S-PS
Off-hook. Talk.
Dial outside phone
number.
Press L-CO or
enter automatic
line access number.
OR
0 9
(L-CO)
/
outside
phone no.
For KX-UT series:
Press ENTER.
OR
For S-PS:
Press CALL.
Feature Highlights
6 Operating Manual

To call with a verification code
Off-hook.
PT/SLT/PS/SIP Extn./S-PS
74
Enter 47. Enter .
verification code PIN
verification code
Enter verification code
(max. 4 digits).
Enter verification code
PIN (max. 10 digits).
If a wrong verification code PIN is
entered, you hear an alarm tone.
desired
phone no.
Dial desired
phone number.
Seize an outside line before
entering an outside phone number.
C.Tone &
D.Tone
PIN: Personal Identification Number
For KX-UT series:
Press ENTER.
OR
For S-PS:
Press CALL.
To transfer to an outside party using the PBX service
SIP Extn./S-PS
On-hook.Talk.Seize outside line.
During a conversation
Dial outside phone
number.
outside line outside
phone no.
*
KX-UT series and S-PS:
Press TRANSFER.
Other than KX-UT series and S-PS:
Press HOLD.
This step can be omitted
(KX-UT series and S-PS only).
HOLD
OR
XFER
For KX-UT series:
Press ENTER.
OR
For S-PS:
Press CALL.
C.Tone
KX-UT series
and S-PS only.
To establish a conference call
Press CONFERENCE. Press CONFERENCE.Dial desired phone
number.
Seize an outside line before
dialling an outside phone number.
KX-UT series/S-PS
Talk with multiple
parties.
During a conversation
desired
phone no.
Talk to the
new party.
C.Tone
C.Tone
For KX-UT series:
Press ENTER.
OR
For S-PS:
Press CALL.
For KX-UT670:
Press Conference Start.
Feature Highlights
Operating Manual 7

To set/cancel Call Forwarding
PT/SLT/PS/SIP Extn./S-PS
Enter #.On-hook.
Enter destination extension number.
Or enter outside line access number
and then outside phone number.
2
0
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required
number.
For "Cancel", go on-hook
directly after entering 0.
Off-hook.
1
2
0
Both Calls
Intercom Calls
Outside Calls
OR
OR
Enter 71.
17
Enter 0to 2as
you desire.
OR
destination
extension no.
(max. 32 digits)
outside
phone no.
outside line
access no.
C.Tone
For KX-UT series:
Press
ENTER.
OR
For S-PS:
Press CALL.
for KX-UT series:
Press ENTER.
OR
for S-PS:
Press CALL.
After entering 0 for "Cancel",
Go on-hook
For KX-UT series:
max. 26 digits
For non-KX-UT series SIP phone users
a. The following features are available for SIP phone users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at
the top left of each operation.
c. The tones listed in "5.4.1 What is This Tone?" are not available for SIP phone users. Tones or the tone
types may vary depending on the type of telephone being used. For example, when you put a call on
hold, a specific tone for the SIP phone may be heard, or no tone may be heard.
d. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
e. The operations for SIP phones may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
f. To execute an operation, some SIP phones may require that the OK button is pressed after pressing all
the buttons of the operation.
Notes for KX-WT115 PS Users
The operation and display of the KX-WT115 may differ from KX-TCA series PSs. For example, when the
KX-WT115 is not answered while using it in parallel with a wired telephone, the display of incoming call log
is different from that of the display of KX-TCA series PSs.
Feature Highlights
8 Operating Manual

Notes for KX-NT300 Series, KX-NT500 Series, KX-UT Series, and S-PS
Users
If the primary PBX to which your telephone is connected fails, the extension may automatically switch its
connection to a secondary PBX.
•The time required to switch to the secondary PBX or back to the primary PBX is different depending on
the type of your telephone.
•When the extension switches its connection to the secondary PBX, your call will be disconnected if you
are on a call.
•Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a
call.
•For KX-NT300 series and KX-NT500 series users, if background music (BGM) is being played through
your telephone while it is connected to the secondary PBX, it will not reconnect to the primary PBX when
it becomes available.
Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users
•While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed
is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your
dealer.
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any
use of such marks by Panasonic Corporation is under licence.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
Open Source Software
This product uses Open Source Software. For details, click the Information button in Web Maintenance
Console.
Feature Highlights
Operating Manual 9

Feature Highlights
10 Operating Manual