Panasonic KX-TVP50 User manual

Please read this manual before installing, customising, or operating the Voice Processing System.
Model No.
KX-TVP50
Voice Processing System
Installation Manual
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVP50.
POWER
VOICE PROCESSING SYSTEM KX-TVP50

2
We are confident that it will provide your customer or client with many years of dependable
service.
This Voice Processing System was especially tailored for the environment of your country. For
example, it can be configured for English, Spanish, or a third language:
System prompts — Recorded by the factory in English
User 1 prompts — Recorded by the factory in Spanish
User 2 prompts — Record in any language you like
These prompts guide subscribers and non-subscribers through specific VPS operations.
However, we would like to stress that for outside callers who merely need to be guided to an
extension, a mailbox, or other destinations (e.g., a fax machine), they can be greeted by a
Custom Service. This supports many languages as there are 12 keys on a touchtone phone and
you can record up to 100 Custom Service menus. One twelfth of these menus can be in
recorded in one language if you desire. Another twelfth can be recorded in another language,
and so on. Thus callers can be guided entirely in their native languages. For a multi-cultural
country, Custom Service is a truly powerful feature. Please see "Custom Service" in Appendix
A SYSTEM FEATURES for more details.
Notes
• In this manual, the suffix of each model number is omitted.
• In this manual, there may be PBX model numbers which are not available in your country.
Thank you for purchasing the Panasonic Model
KX-TVP50 Voice Processing System.

Important Information 3
Important Information
SAFETY REQUIREMENTS
• Read all the information contained in this manual.
• Follow all product warnings, cautions, and instructions.
• Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
• Install the unit so that the power cord is not obstructed in any way. Do not connect this unit
to an extension cord.
• Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate
enclosure unless it is properly ventilated.
• Keep the unit free of dust, moisture, condensation, high temperature exposure (more than
40 °C{104 °F}) and vibration. Do not expose the unit to direct sunlight.
• Do not insert wires, pins, or any other material into the unit's vent slots or access points.
This could result in electrical shock and serious unit malfunction.
• Do not block the vent slots and openings located on the front and top of the unit.
• This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
• This unit is equipped with a 3-wire earth plug. The plug will only fit into a earth power
outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have the
outlet replaced by a licensed electrician.
• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
• Do not disassemble this product. Dangerous electrical shock could result. The unit must
only be disassembled and repaired by qualified service technicians.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a
qualified service technician.
• Unplug the unit from its power source before cleaning.
• Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use only
a damp soft cloth for cleaning.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• Unplug and transport the unit to a service technician if the power supply cord is frayed or
damaged,if the cabinet is cracked or broken, or whenthe unit has been exposed to moisture,
has been dropped, or is not otherwise operating properly.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of
the leak.
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.

4Important Information
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED SERVICE
PERSONNEL.
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY
REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO
REGULATIONS.
The serial number of this product may be found on the label affixed to the back of the unit.
You should note the serial number of this unit in the space provided and retain this book as a
permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
For your future reference

Important Information 5
THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE,
ENSURE THAT THE SOCKET-OUTLET IS LOCATED/INSTALLED NEAR THE
EQUIPMENT AND IS EASILY ACCESSIBLE.
Note
Before you start setting or changing system parameters, we recommend that you turn off the
Call Progression Mode with the OFLN command. While off, the power LED of the VPS will
flash and the VPS will not answer any incoming calls. After you finish programming, use the
ONLN command to turn on the Call Progression Mode (normal operation). Please see
7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.
Trademarks
• HyperTerminal is registered trademark of HILGRAEVE, INCORPORATED.
• IBM is registered trademark of International Business Machines Corporation.
• Procomm Plus is registered trademark of DATASTORM TECHNOLOGIES, INC.
• Smartcom is registered trademark of Hayes Microcomputer Products, Inc.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to the
manufacturer's instructions.

6Table of Contents
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO............................................................. 12
1.1.1 Why Voice Processing? .............................................................................................. 12
1.1.2 Basic Operations......................................................................................................... 12
1.1.3 VPS Limitations ......................................................................................................... 13
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE............................... 14
1.2.1 System Administration............................................................................................... 14
1.2.2 System Management................................................................................................... 14
1.2.3 Subscriber Use............................................................................................................ 14
1.3 SYSTEM BASICS ....................................................................................................... 15
1.3.1 General........................................................................................................................ 15
1.3.2 System Components ................................................................................................... 15
1.3.3 Which Phone Systems are Compatible?..................................................................... 17
1.3.4 Installer Equipment and Software Requirements....................................................... 18
1.3.5 Specifications.............................................................................................................. 19
1.3.6 Hardware .................................................................................................................... 19
1.3.7 Flash Memory Expansion Capabilities....................................................................... 19
1.3.8 Recommendations for System Configuration............................................................. 19
1.4 DIGITAL INTEGRATION......................................................................................... 21
1.4.1 General........................................................................................................................ 21
1.4.2 APT Integration.......................................................................................................... 21
1.4.3 Connection Example — APT Integration................................................................... 21
1.4.4 DPT Integration.......................................................................................................... 21
1.4.5 Connection Example — DPT Integration................................................................... 22
2INSTALLATION
2.1 SAFETY PRECAUTIONS.......................................................................................... 24
2.1.1 Installation .................................................................................................................. 24
2.1.2 Wiring......................................................................................................................... 24
2.2 UNPACKING............................................................................................................... 25
2.3 MOUNTING THE VPS ON A WOODEN WALL................................................... 26
2.4 FRAME EARTH CONNECTION............................................................................. 27
2.5 INSTALLATION STEPS............................................................................................ 28
2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVP52).. 30
2.6.1 General........................................................................................................................ 30
2.6.2 Installing the KX-TVP52............................................................................................ 30
2.7 CONNECTIONS ......................................................................................................... 32
2.7.1 Connecting to the PBX............................................................................................... 32
2.7.2 Opening the Ferrite Core............................................................................................ 32
2.7.3 Connection for APT Integration................................................................................. 33
2.7.4 Connection for DPT Integration................................................................................. 33
2.7.5 Connection for Non-APT/DPT Integration................................................................ 34
2.8 TERMINAL CONNECTION..................................................................................... 35
2.8.1 Requirements for Connecting Programming Terminal............................................... 35
2.8.2 Connecting the RS-232C Cable.................................................................................. 35
2.8.3 EIA (RS-232C) Signals.............................................................................................. 37

Table of Contents 7
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE
SYSTEMS
3.1 GUIDELINES FOR INTEGRATION........................................................................40
3.1.1 APT/DPT or Inband Signalling?.................................................................................40
3.1.2 Why Integration is Important ......................................................................................40
3.1.3 How the VPS and the PBX Communicate ..................................................................40
3.1.4 PBX Requirements for Integration..............................................................................41
3.2 PBX PARAMETERS AND PORT SETTINGS.........................................................43
3.2.1 General Guidelines and Definitions ............................................................................43
3.2.2 RS-232C Settings ........................................................................................................43
3.2.3 Port Settings ................................................................................................................43
3.2.4 PBX Interface Parameters ...........................................................................................44
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs.................47
3.3.1 KX-TVP50 Programming for Inband Integration.......................................................47
3.3.2 KX-TA series Programming for Inband Integration via the Manager's Extension .....48
3.3.3 KX-TD816 and KX-TD1232 Programming for Inband Integration via the Manager's
Extension....................................................................................................................50
3.3.4 KX-TD816 and KX-TD1232 Programming for Inband Integration via the Operating
and Maintenance Tool................................................................................................50
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA
ANALOGUE PBX AND KX-TD DIGITAL PBX
4.1 GUIDELINES FOR DIGITAL INTEGRATION......................................................56
4.1.1 Why Digital Integration is Important ..........................................................................56
4.2 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TA series.........58
4.2.1 KX-TA series Software Verification and Programming for Digital Integration via the
Manager's Extension..................................................................................................58
4.3 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TD816 AND KX-
TD1232.........................................................................................................................64
4.3.1 KX-TD1232 Software Verification and Programming for Digital Integration via the
Manager's Extension..................................................................................................64
4.3.2 KX-TD1232 Software Verification and Programming for Digital Integration via the
Operating and Maintenance Tool...............................................................................68
4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES .... 73
4.4.1 Live Call Screening (LCS) Programming ...................................................................73
4.4.2 Live Call Screening Recording Mode Assignment.....................................................73
4.4.3 Live Call Screening Private/Hands-Free Mode Assignment.......................................73
4.4.4 Live Call Screening Button Assignment .....................................................................74
4.4.5 Live Call Screening Cancel Button Assignment.........................................................75
4.4.6 Live Call Screening Password Assignment.................................................................76
4.4.7 Live Call Screening Password Cancellation................................................................76
4.4.8 Live Call Screening Password Control........................................................................76
4.4.9 Two-Way Recording into One's Own Mailbox ...........................................................77
4.4.10 Two-Way Recording Button Assignment..................................................................77
4.4.11 Two-Way Transfer into Mailbox ...............................................................................78
4.4.12 Two-Way Transfer Button Assignment.....................................................................78
4.4.13 Voice Mail Transfer Button Assignment...................................................................79

8Table of Contents
5 CUSTOMISING THE SYSTEM
5.1 STARTING UP............................................................................................................. 82
5.1.1 Before Programming .................................................................................................. 82
5.1.2 Quick Setup ................................................................................................................82
5.1.3 Starting the Quick Setup............................................................................................. 83
5.2 PORT SETTING OPTIONS....................................................................................... 90
5.2.1 Custom Service Setting Example............................................................................... 90
5.2.2 Custom Service Features ............................................................................................ 91
5.2.3 Custom Service Programming.................................................................................... 93
5.2.4 Recording Menus........................................................................................................ 96
5.2.5 Checking Operation.................................................................................................... 96
5.2.6 Voice Mail................................................................................................................... 96
5.2.7 Mailbox Groups.......................................................................................................... 97
5.2.8 Extension Groups ....................................................................................................... 97
5.2.9 Interview Service........................................................................................................ 98
5.2.10 Automated Attendant................................................................................................ 99
5.2.11 Department Dialling Service.................................................................................... 99
5.2.12 Operator Service....................................................................................................... 99
5.3 SETTING PORTS ..................................................................................................... 100
5.3.1 Port Service Menu.................................................................................................... 100
5.4 AUTOMATED ATTENDANT PARAMETERS ..................................................... 102
5.4.1 Automated Attendant Menu ..................................................................................... 102
5.4.2 Department Dialling................................................................................................. 102
5.4.3 Operator's Parameters............................................................................................... 102
5.5 SETTING MAILBOXES.......................................................................................... 105
5.5.1 Mailbox Setting Menu.............................................................................................. 105
5.5.2 Entering a Mailbox................................................................................................... 105
5.5.3 Deleting a Mailbox................................................................................................... 108
5.5.4 Password Reset......................................................................................................... 108
5.5.5 Mailbox Listing ........................................................................................................ 108
5.6 TRAINING THE SUBSCRIBER............................................................................. 109
6FINALSETUP
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998)............................................ 112
6.1.1 Accessing the Message Manager's Mailbox............................................................. 112
6.1.2 Main Menu of Message Manager's Service.............................................................. 112
6.1.3 Custom Service Greetings (Enter [#6*998,5,4])...................................................... 112
6.1.4 Customising User Prompts (Enter [#6*998,5,6])..................................................... 113
6.2 SETTING UP MAILBOXES.................................................................................... 114
6.2.1 Recording Personal Greetings.................................................................................. 114
6.2.2 Recording the Owner's Name................................................................................... 114
6.3 BACKING UP THE SYSTEM ................................................................................. 116
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALISING THE SYSTEM ............................................................................... 120
7.2 UTILITY COMMANDS........................................................................................... 122
7.2.1 Off-line Set (OFLN) ................................................................................................. 122
7.2.2 On-line Set (ONLN)................................................................................................. 123
7.2.3 Set Password (PASS)................................................................................................ 123

Table of Contents 9
7.2.4 Set Time (TIME).......................................................................................................124
7.2.5 Print Reports at Specified Time (PSET)....................................................................124
7.2.6 Error Log Display (ELOG) .......................................................................................125
7.2.7 Saving the System Data to the Backup Device (SAVE)............................................127
7.2.8 Loading New or Saved Data to the VPS (LOAD).....................................................129
7.2.9 Print All of the VPS Parameters (GPRN)..................................................................130
7.2.10 Program Version Display (VERS)...........................................................................130
7.2.11 Custom Service Report (CREP)..............................................................................131
7.2.12 Custom Service Menu Access Count Clear (CCLR) ..............................................132
7.2.13 Message Waiting Lamp Retry Times (MWL).........................................................132
7.2.14 Setting Minimum Recording Length (MRL) ..........................................................132
7.2.15 Modified Prompt List (MPLT) ................................................................................133
7.2.16 Utility Command List (HELP)................................................................................134
7.2.17 Quick Setup (QSET)................................................................................................135
7.2.18 Circuit Condition Display (LMON)........................................................................135
7.2.19 DTMF Information Display (PUTD) ......................................................................135
7.3 SYSTEM REPORTS..................................................................................................137
7.3.1 Mailbox Assignments................................................................................................137
7.3.2 COS (Class of Service) Assignments........................................................................138
7.3.3 System Service Report ..............................................................................................139
7.3.4 Call Account Report..................................................................................................140
7.3.5 Port Usage Report......................................................................................................140
7.3.6 Port Usage Statistics Clear ........................................................................................141
7.3.7 Flash Memory Usage Report.....................................................................................141
7.3.8 Flash Memory Usage Statistics Clear........................................................................142
7.3.9 Mailbox Usage Report...............................................................................................143
7.3.10 Mailbox Usage Statistics Clear ...............................................................................144
7.3.11 Fax Call Report........................................................................................................144
7.3.12 Fax Call Statistics Clear ..........................................................................................145
7.4 TROUBLESHOOTING GUIDE...............................................................................146
7.5 SPECIFICATIONS ....................................................................................................148
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES................................................................................................150
Appendix B SYSTEM ADMINISTRATOR'S GUIDE
B1 SYSTEM NAVIGATION............................................................................................176
B2 SYSTEM ADMINISTRATION - MAILBOXES .....................................................180
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE)
PARAMETERS.........................................................................................................186
B4 SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE.................................195
B4.1 Port Assignment.........................................................................................................195
B4.2 Trunk Group Assignment ..........................................................................................197
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS.......................................200
B5.1 Automated Attendant Parameters..............................................................................200
B5.2 Custom Service..........................................................................................................207
B5.3 Caller ID Call Routing Parameters............................................................................210
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS..............212
B6.1 System Group Assignment ........................................................................................212

10 Table of Contents
B6.2 Time Service ............................................................................................................. 215
B6.3 Holiday Setting ......................................................................................................... 217
B6.4 Daylight Saving Time (DST).................................................................................... 218
B6.5 Prompt Setting .......................................................................................................... 219
B6.6 System Caller Name Announcement........................................................................ 220
B6.7 Other Parameters....................................................................................................... 222
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS ................................ 234
B7.1 RS-232C Parameters................................................................................................. 234
B7.2 Port Setting................................................................................................................235
B7.3 PBX Interface Parameters......................................................................................... 236
Appendix C SYSTEM MANAGER'S GUIDE
C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX...................................... 246
C2 SETTING UP MAILBOXES.................................................................................... 247
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS.................................... 250
C4 SETTING THE SYSTEM CLOCK......................................................................... 256
C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) ....................................... 258
C6 DELIVERING MESSAGES..................................................................................... 260
C7 CUSTOMISING THE SYSTEM MANAGER'S MAILBOX................................ 263
C8 LISTENING TO SYSTEM MANAGER MESSAGES........................................... 264
Appendix D MESSAGE MANAGER'S GUIDE
D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX................................... 266
D2 MANAGING THE GENERAL DELIVERY MAILBOX...................................... 267
D3 SETTING UP MESSAGE WAITING NOTIFICATION ....................................... 269
D4 CUSTOMISING THE MESSAGE MANAGER'S MAILBOX ............................. 271
D5 SETTING THE SYSTEM CLOCK......................................................................... 273
D6 RECORDING MESSAGES...................................................................................... 275
D7 LIST OF MODIFIABLE PROMPTS...................................................................... 280
Glossary........................................................................................................................... 327
Index.................................................................................................................................. 337

VOICE PROCESSING SYSTEM OVERVIEW 11
Section 1
VOICE PROCESSING SYSTEM OVERVIEW

1.1 WHAT THE VPS CAN AND CANNOT DO
12 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate extensions, takes and stores messages, and notifies subscribers when messages are
left. Subscribers may send and transfer messages to other subscribers within the system. The
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber's password.
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with
written messages. The messages come directly from the caller, in the caller's own voice. To
further ensure accuracy, the system allows the sender to correct or change messages before
saving them. Messages can be erased or transferred by the recipient.
1.1.2 Basic Operations
Greeting Callers:
Callers are greeted by a prerecorded message that includes directions for leaving and editing
messages. The VPS can list single-digit numbers for each available extension or mailbox.
Callers who know theextensionof the person theywish to reachmay dial theextensionnumber
at any time. Callers with rotary phones are transferred to a pre-programmed destination (which
is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. The message sender can then verify
that the other subscriber has received the message.
Receiving Messages:
Subscribers can choose from several different message notification methods. They can be
notified by: message waiting lamp, beeper, or a call from the system to another line. System
programming determines whether a subscriber will be notified each time that a message is left.
(Subscribers can choose to be notified of messages differently depending on the time of day.)
Mailbox parameters determine maximum length and accommodate 5-100 messages. If the
system is connected using Digital Integration, subscribers can press a pre-assigned button to
record conversations in their own mailboxes or other subscribers' mailboxes while talking on
the phone. Digital Integration also allows subscribers to screen messages as they are being left
or pick up if they choose to take the call.

1.1 WHAT THE VPS CAN AND CANNOT DO
VOICE PROCESSING SYSTEM OVERVIEW 13
1.1.3 VPS Limitations
The KX-TVP50 does not support:
UCD functions
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions
and returns to callers to say that all extensions are busy. Calls can be forwarded by the KX-
TVP50 to the KX-TD1232/816floating number of a UCD group. The call then rings atthe next
available phone.
TheKX-TVP50supportsUCD functionswithverylimitedcapabilities.Because the incoming
call is forwarded as an intercom path and not a DIL (direct in line), the following items will not
work:
•time table
•overflow function
•DISA message from a DISA card
•IRNA
Integration with the wrong PBX or with certain Key Systems presents limitations to the KX-
TVP50's standard functions. We do not recommend these systems for integration with the
KX-TVP50. The section 1.3.3 Which Phone Systems are Compatible? explains problems
with compatibility.

1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE
14 VOICE PROCESSING SYSTEM OVERVIEW
1.2 SYSTEM ADMINISTRATION,
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer and is concerned with setting and
changing system parameters and diagnosing system problems. System Administration is
accomplished using terminal emulation software.
1.2.2 System Management
Two system functions are performed by the customer — System Management and Message
Management. System Management is concerned with changing system parameters through the
System Manager's Mailbox.
Message Management is concerned with recording voice prompts through the Message
Manager's Mailbox. These messages include Department Dialling menu, Custom Service
menus, voice labels for System Group Distribution Lists, user prompts, multilingual selection
menu and System Caller Names.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned a personal mailbox that they are
able to personalise. Subscribers can record their name, record personal greetings, set covering
extensions, record questions for an interview mailbox, set the message reception mode, set
incompletecall handlingstatus,set calltransferstatus,enter PersonalGroup DistributionLists,
set the message waiting lamp, and set notification by calling.

1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW 15
1.3 SYSTEM BASICS
1.3.1 General
The KX-TVP50 is initially configured with 2 ports and 2 h of storage.
1.3.2 System Components
Main Cabinet
Inside View of the Main Cabinet
POWER
VOICE PROCESSING SYSTEM KX-TVP50
MODE (DIP Switch)
Port 1
Port 2
Ferrite Core
Earth Terminal
EIA (RS-232C)
Connector
AC Inlet
Power Indicator
Memory Card
Position for Optional Expansion Memory Card

1.3 SYSTEM BASICS
16 VOICE PROCESSING SYSTEM OVERVIEW
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated for the VPS.
Power Indicator:
Indicates system status — when flashing, the system is off-line (not ready to receive calls).
MODE (DIP Switch):
(Check the status of this switch only at start-up.) Provides the following additional functions:
Table 1
Position Additional Function
0 Normal setting. (All switches in 0 position.)
1 Initialises RS-232C parameters.
RS-232C default parameters: 9,600, N, 8, 1
2*1 Auto Configuration is automatically executed and
all ports are set for Automated Attendant service.
3*1 Auto Configuration is automatically executed and
all ports are set for Voice Mail service.
4 Reserved.
5 Initialises the VPS. Clears all voice data (except User 1 and User 2 prompts) and returns all system
parameters to the default setting.
6-7 Reserved.
8
Initialises the VPS. Clears all voice data and
returnsall system parameters to the defaultsetting.
Thismakesmorerecordingtimeavailable— about
1 h — if User Prompts have been recorded.
CAUTION: User 1 and User 2 Prompts are
erased!
9 Reserved.
10*2 Auto Configuration is automatically executed and
all ports are set for Automated Attendant service.
11*2 Auto Configuration is automatically executed and
all ports are set for Voice Mail service.
12 All service prompts are set to System Prompts
(Factory-recorded English prompts).
13 All service prompts are set to User 1 Prompts
(Factory-recorded Spanish prompts).
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4

1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW 17
To change the position, use a pointed object, such as a pen, etc.
Note
When setting theDIP switch to any position (except0), firstdisconnect the station wire(s)
and wait a few minutes, then disconnect the AC cord from the VPS. Set the DIP switch
and connect the AC cord to theVPS; wait approximately 3.5 min andthen return the DIP
switch to position 0.
Earth Terminal:
This terminal should be connected to a earth source with less than 1 resistance.
EIA (RS-232C) Connector:
Connects an ASCII or VT terminal to the VPS; must be used to program system.
Memory Card:
(1/system) Storesthe proprietary system program, and the voiceprompts(about 30 min worth);
has the capacity to record approximately 2 h of messages from callers.
Optional Expansion Memory Card:
The KX-TVP52 can expand the flash memory capacity of the KX-TVP50 by 2 h.
1.3.3 Which Phone Systems are Compatible?
We recommend integration with the following Panasonic phone systems:
•Panasonic KX-TD1232
•Panasonic KX-TD816
•Panasonic KX-TA series
Wecannotguaranteeadequateintegrationofthe KX-TVP50withother PBX systemsorwith
Key Systems. If the customer does not have one of the recommended Panasonic PBX
systems, be sure that the system has the features listed below.
14 All service prompts are set to User 2 Prompts (not
recorded).
15 Reserved.
*1 For Panasonic KX-TD series telephone systems with DPT
Integration
*2 For Panasonic KX-TA series telephone system with APT
Integration.
Table 1
Position Additional Function
01
01
01
01
•1
•2
•3
•4

1.3 SYSTEM BASICS
18 VOICE PROCESSING SYSTEM OVERVIEW
The PBX should have the following features for successful integration:
•Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this
connection.)
•Station to station DTMF signalling
•Message Waiting Notification from an SLT (single-line telephone)
•Screened transfer from an SLT
•Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp
accessed by dialling on/off codes)
If the PBX does not have these features, VPS operation will be limited.
See 3.1.4 PBX Requirements for Integration. You will find the following information about
each feature listed:
•Description
•Limitations of the system without the feature
•Tests to determine whether the PBX has the feature
VOICE MAIL
The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When
callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends
callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the
mailbox number when connected to the Voice Mail.
DTMF Integration enables the VPS to recognise the current state of the call and improve its
call handling performance. When enabled, the PBX informs the VPS of the status of the call
(busy, answered, ringing, etc.) by sending a code with DTMF tones before sending the normal
call progress tones. For example, when a caller hangs up before making a selection, the PBX
sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up.
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.
Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-TA
series PBX or to a Panasonic KX-TD series PBX (depending on the software version). This
digital integration provides the VPS with more information than DTMF Integration. This
information enables the system to identify the extension number of the caller, know where the
call is forwarded from and why, and recognise what the caller wants to do. Some features are
available only with APT/DPT Integration (Live Call Screening, Two-Way Recording, Two-
Way Transfer, Direct Mailbox Access, Intercom Paging, Auto Configuration, Caller Name
Announcement (system/personal), Caller ID Call Routing, Personal Greeting for Caller ID).
1.3.4 Installer Equipment and Software Requirements
The installer must have a laptop computer or data terminal equipped with terminal emulation
software. We suggest you use something like HyperTerminal by HILGRAEVE. The computer
is used to program the VPS. Terminal emulation software enables the keyboard to be used as a
data entry device.

1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW 19
While both the laptop and data terminal will work, the laptop allows screens to be saved in a
file throughout the process. It is often helpful to retrieve these files later if technical support is
needed.
1.3.5 Specifications
1.3.6 Hardware
•1 Flash Memory Card
•1 Optional Flash Memory Position for KX-TVP52 card
•2 Telephone Inputs (RJ11C)
•1 RS-232C Connector
•1 DIP Switch (4-bit)s
1.3.7 Flash Memory Expansion Capabilities
Expansion of the flash memory capacity requires an optional expansion memory card (KX-
TVP52). The KX-TVP50 initially has 2-h memory. The KX-TVP52 increases the capacity by
2 h.
1.3.8 Recommendations for System Configuration
General guideline: a ratio of 6/1 (for every 6 lines, 1 port). There are 2 questions to ask when
considering how many ports are desirable:
• Are the ports answering all incoming calls or just forwarded/transferred calls?
• If they are answering incoming calls, how busy are the lines?
The guideline above (6/1) usually works well with moderate traffic. This may have to be
modified for heavy traffic. These recommendations are outlined in the following chart.
Table 2
Ports: 2
Voice Storage: 2h (expandible)
Custom Services: 100
Message Retention: 1 to 30 days or unlimited
Number of Mailboxes: 30 subscriber mailboxes
2 manager mailboxes
Number of Messages per Mailbox: 100 maximum (programmable)

1.3 SYSTEM BASICS
20 VOICE PROCESSING SYSTEM OVERVIEW
One port may not support an Automated Attendant configuration with 5 outside (CO) lines.
The following recommendations for Automated Attendant ports may have to be modified for
heavy traffic.
Table 3
Outside (CO) lines Port
1-6 1
7-12 2
Table 4
Outside (CO) lines Port
1-4 1
5-8 2