Panasonic KX-NS1000 User manual

KX-NS1000 V1.1
Unified Messaging
~Built-in Voice Messaging~

Unified Messaging is a combination of voice, data and fax.
General Overview
Full Voice mail features, Optional Fax server module, Microsoft Outlook Plug-in, etc.
The Unified Messaging (UM) system is built into the NS1000.
FAX Message
E-mail Server
(IMAP4 / POP3)
Customer
FAX Call
E-mail
Voice Message
FAX Message
PSTN
Voice Call
E-mail
E-mailer
Voice Message
Built-in UM
User
Extension
Cellular Phone
Integration

Introduction
A subscriber or an outside party can access the Unified Messaging system
from a telephone.
As the owner of a mailbox, the subscriber can:
• Send a message to one or more people inside or outside your office.
• Transfer messages to other subscribers and add your own comments.
• Access your mailbox and listen to your messages, even when out of the office.
• Be notified by the message waiting lamp on your extension when new messages have been
recorded in your mailbox.
• Many other useful messaging features.
In this part, we will focus on “Voice Messaging” for subscribers.
• Microsoft, Internet Explorer, Outlook, Windows, Windows XP, Windows Vista, and Windows 7 are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
• All other trademarks identified here in are the property of their respective owners.
• Microsoft product screen shots reprinted with permission from Microsoft Corporation.
A subscriber can access the Unified Messaging system from a PC
so that the subscriber can change his/her own extension settings, such
as setting C-FWD/DND, storing personal speed dial numbers, etc..

Table of Contents
Chapter
1) Voice Messaging Features
1-1 MailboxOverview
1-2 Voice RecordingFeatures
1-3 Personal Greetings
1-4 Message Notification
1-5 Playing Messages
1-6 Sending Messages
1-7 MailboxOptions
3) How to Program?
3-1 Basic Setting items
3-2 Basic Settings : UM Group
3-3 Basic Settings : Creating Mailboxes
3-4 Basic Settings : Subscriber Tutorial
3-5 SimpleAnsweringMachineFeature
3-6 Voice MailTransfer Feature
3-7 Two-way Record / Transfer Feature
3-8 Message WaitingNotification
3-9 MailboxGroup
4) User Profiles of Web MC
4-1 User Profile Overview
4-2 Main Setting Items for Users
4-3 Creating a User Profile
4-4 Creating MultipleUser Profiles
2) Configuration
2-1 Specification
2-2 Activation Keys
2-3 Installing the Storage MemoryCard
2-4 Featuresthat dependon the terminals

Chapter 1
Voice Messaging Features

1-1 Mailbox Overview
KX-NS1000
Voice messages are saved in the corresponding Mailboxes.
Mailbox
101
Ext. 101
Mailbox:101
Mailbox
105
A subscriber is an extension user who has a mailbox assigned to his extension.
Subscribers can play back messages saved in their mailboxes, leave messages for other
subscribers, record greeting messages, and more.
Built-in UM
2. Can leave a voice message.
1. Personal Greeting Message 3. Can play back
the left message.
Ext. 105
Mailbox: 105
Subscriber
Outside
Caller
Simple Voice Mail and two-way recording example
…
1. Two-way recording
- The conversation is recorded.
Conversation

1-2 Voice Recording Features (1)
KX-NS1000
Mailbox
101
Ext. 101
Mailbox:101
Built-in UM
4. Can leave a voice message
to Mailbox 101.
3. Personal greeting of Ext.101 is
sent to the caller.
2. Forward to UM
1. Incoming Call to Ext.101.
* Busy, No Answer,
Intercept routing,
etc.
* A subscriber should record his/her own greeting message before using his/her mailbox.
SimpleAnswering Machine Features for Extensions
By setting the forwarding destination (Busy, No Answer, Intercept routing, etc.) to the
built-in UM, a simple answering machine feature can be operated.
The caller can leave a voice message for the corresponding extension.
Forwardingsetting
in advance.

1-2 Voice Recording Features (2)
KX-NS1000
Mailbox
101
Ext. 101
Mailbox:101
Built-in UM
5. Can leave a voice message
to Mailbox 101.
4. Personal greeting of Ext.101 is
sent to the caller.
3. Redirect to UM
1. Incoming Call to Ext.101.
Voice Mail Transfer
A subscriber can transfer a call to his/her mailbox if he/she does not want to answer
the call.
2. Press “Voice Mail
Transfer” button
while ringing.
* A subscriber should record his/her own greeting message before using his/her mailbox.
While ringing example

1-2 Voice Recording Features (3)
Two-way Record / Two-way Transfer / One-touch Two-wayTransfer
A subscriber can record a conversation into his/her own Mailbox or another subscriber‟s
Mailbox while talking on the phone.
KX-NS1000
Mailbox
101
…
Mailbox
105
Built-in UM
Ext. 105
Mailbox: 105
1. Conversation (while talking)
3a. Two-way Record
- The conversation is saved
in the subscriber’s mailbox.
2. Press FF button.
3b. Two-way Transfer
- The conversationis saved in
another subscriber’s mailbox.
3c. One-touch Two-way
Transfer
- The conversation is saved in
another subscriber’s mailbox
with an one touch operation.

1-2 Voice Recording Features (4)
Differences between Two-way Transfer and One-touch Two-way Transfer
Feature Description
Two-way Transfer The subscriber has to dial the mailbox number in which the conversation is saved after pressing the “Two-way
Transfer” button.
One-touch
Two-way Transfer
The subscriber should just press the “One-touch Two-way
transfer” button, because the Mailbox number information is
stored in the FF button in advance.

1-3 Personal Greetings
The greetings for when a caller reaches a subscriber‟s mailbox.
A subscriber can record a personal greeting message to greet a caller.
KX-NS1000
…
Ext. 101
Mailbox:101
Mailbox
105
Built-in UM
Ext. 105
Mailbox:105
Mailbox
101
Can record his/herown Personal Greeting.
Personal greetings are used in the following priority:
1. Temporary Personal Greeting
2. Busy Signal Greeting
3. Personal Greeting for Caller ID
4.Absent Message Greeting
5.After Hours Greeting
6. No Answer Greeting
Can record his/her own Personal Greeting.

1-4 Message Notification
Notifies that a new message is left to the subscriber‟s Mailbox.
The massage waiting lamp and/or FF buttons can notify subscribers that they have new
messages.
KX-NS1000
…
Mailbox
105
Built-in UM
Mailbox
101
Ext. 101
Mailbox:101
Can notify that new messagesare left.
Message Waiting
Lamp
FF Button
Ext. 105
Mailbox:105
Can notify that new messagesare left.

1-5 Playing Messages
Playing back the voice messages
A subscriber can play back the voice messages after the subscriber has logged in to
his/her mailbox.
KX-NS1000
Ext. 101
Mailbox:101
Built-in UM
Mailbox
101
1. Access to the subscriber‟s mailbox. *
2. Operation to play messages.
3. Voice messages are played back.
…
Mailbox
105
* Enter the password.
The subscriber can also play back the voce messagesthrough a trunk,
even if he/she is at outside the office.

1-6 Sending Messages (1)
Message Delivery : Sending messages to another subscriber
A subscriber can send voice messages to another subscriber‟s mailbox.
KX-NS1000
Ext. 101
Mailbox:101
Built-in UM
Mailbox
101
1. Access to the subscriber‟s mailbox. *
2. Operation to send messages.
(Specify the recipient‟s mailbox number.)
…
Mailbox
105
* Enter the password.
Ext. 105
Mailbox: 105
A message is left to Mailbox 105.

1-6 Sending Messages (2)
Message Delivery : Sending messages to other subscribers
Multiple mailboxes are grouped into a specified number of Mailbox groups.
By using Mailbox group, subscribers and callers can send voice messages to multiple
subscribers at once.
KX-NS1000
Built-in UM
105 Ext. 105
Mailbox: 105
Mailbox Group :
Group No. “555”
104
103
Mailbox
101
Ext. 104
Mailbox: 104
Ext. 103
Mailbox: 103
Ext. 101
Mailbox:101
A message is left to Mailbox 103,
Mailbox104, Mailbox 105, at once.

1-7 Mailbox Options
System mailboxes for FAX Service, etc.
Mailboxes which are not assigned to extension users, e.g. for FAX service, can exist.
KX-NS1000
Mailbox101
…
Ext. 101
Mailbox:101
Built-in UM
Ext. 105
Mailbox:105
Subscriber
Mailbox105
Mailbox250 for FAX Service
Mailbox999 for System Manager

This Chapter is now complete.
Go to Next Chapter.

Chapter 2
Configuration

Item Specifications Remarks
Numberof Ports - Default: 2ch
- WhenActivation Key (*) is added:
Max. 24ch
* Activation Key for “UM channel”.
- 2ch : KX-NSU102
- 4ch : KX-NSU104
RecordingTime - Default: 2h
- WhenActivation Key (*1) is added : 15h
- When Optional Storage Memory Card(*2)
is added :
SM-S card (KX-NS0135) / 200h
SM-M card (KX-NS0136) / 450h
SM-L card (KX-NS0137) / 1000h
*1 Activation Key for “UM System
Function” (KX-NSU001).
*2 Optional Storage Memory card is
installed on the main board and
used for increasing the storage
capacity.
Only one Storage Memory card
can be installed per system.
Numberof Mailboxes 1024 For user : 1022
For Manager: 2
Specifications (1/2)
The default configuration provides 1024 mailboxes, 2ch VM ports with 2h storage
without additionalActivation Key or hardware.
Specifications (1/2)
2-1 Specification (1)

The default configuration provides 1024 mailboxes, 2ch VM ports with 2h storage
without additionalActivation Key or hardware.
Specifications (2/2)
Item Specifications Remarks
Maximum Message
Length - 1 to 60 min (programmable) Unlimitedfor two way recording
Lengthof Personal
Greeting - Default: 60s
- Max : 360s (programmable)
Extension Number
Length 2 to 8
Custom Service Up to 200
Audio CODEC Type
(RecordingVoice) G.711
Multi Language Max.10
VMAsoftware
(Voice MailAssistant) Not supported PC applicationwhich allows the
users to control their mailbox
visually
Specifications (2/2)
2-1 Specification (2)