Panasonic KX-VC300 User manual

Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
Document Version: 2012-03
In this manual, the suffix of each model number (e.g., KX-VC600XX) is omitted unless necessary.
NAT Traversal Service User’s Guide
HD Visual Communication Unit
KX-VC300
KX-VC500
Model No. KX-VC600
KX-VC300/KX-VC600: Software File Version 2.21 or later
KX-VC500: Software File Version 2.30 or later

Introduction
About this Manual
This manual contains the necessary information for setting up and starting to use "KX-VC Series NAT Traversal
Service".
Set up the Operating Environment
1234 XXXX XXX
X
Obtain a Registration Key (using a computer)
Register with KX-VC Series NAT Traversal Service
Video conference call over KX-VC Series NAT Traversal Service
Extend the Service Period of KX-VC Series NAT Traversal Service
Register the Registration Key (using the unit)
1234 - XXXX - XXX
– Network Environment
– Router
XXXX
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Introduction

Trademarks
•Microsoft, Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
•Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
•Google and Google Chrome are trademarks of Google Inc.
•All other trademarks identified herein are the property of their respective owners.
Miscellaneous
About the Display of Dates
The dates and times for the service period and service extension period of the KX-VC Series NAT Traversal
Service are given in Greenwich Mean Time.
About the Setting Descriptions
This manual describes the displayed settings and value ranges etc. for Software File Version 2.30.
About the Illustrations
In this manual, the illustrations of the unit are based on the appearance of the KX-VC600.
About the Activation Key Sheet
The Activation Key Sheet mentioned in this manual is included with the KX-VC500 (Software File Version 2.30
or later) or KX-VC300/KX-VC600.
If you are using a KX-VC500 (Software File Version 2.20 or earlier), the Activation Key Sheet is not included
with the unit. For details about obtaining the Activation Key Sheet, contact your dealer.
Document Version 2012-03 NAT Traversal Service User’s Guide 3
Introduction

Table of Contents
Introducing KX-VC Series NAT Traversal Service ................................5
Overview of KX-VC Series NAT Traversal Service .........................................................5
Setting up KX-VC Series NAT Traversal Service ..................................7
Connect to the Internet .....................................................................................................7
Obtain a Registration Key ................................................................................................7
To check the MPR ID (using the unit) ..............................................................................7
To obtain a Registration Key (using a computer) .............................................................8
To display the Registration Key again (using a computer) .............................................10
Register the Registration Key ........................................................................................11
Making Network Settings ................................................................................................11
Registering the Registration Key to the Unit ..................................................................15
Making Encryption Settings ...........................................................................................16
Setting a Shared Encryption Key ...................................................................................17
Setting an Encryption Key for Each Local Site ...............................................................18
Using KX-VC Series NAT Traversal Service ........................................22
Adding Contacts to the Contact List .............................................................................22
Registering a Single-party Contact .................................................................................22
Registering a Multiple-party Contact ..............................................................................22
Starting a Video Conference Call ..................................................................................24
Making a Video Conference Call ....................................................................................24
Answering a Video Conference Call ...............................................................................30
Extending the Service Period of KX-VC Series NAT Traversal
Service ....................................................................................................31
Extending the Service Period of KX-VC Series NAT Traversal Service .....................31
Troubleshooting .....................................................................................34
Troubleshooting ..............................................................................................................34
Registration Page of KX-VC Series NAT Traversal Service ..........................................34
Unit .................................................................................................................................35
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Table of Contents

Overview of KX-VC Series NAT Traversal Service
Router Router
Internet
NAT Traversal
Service server
KX-VC Series
KX-VC Series
NAT
T
Traversal Service
raversal Service
KX-VC Series
NAT Traversal Service
Connection established
Connect using the
Terminal ID Terminal ID:
Notification of incoming
connection
Respond to
connection request
– No need for complicated network configuration*1
– Affordable because a fixed IP address is not required
– Connect easily by calling a Terminal ID (7 digits)
– Supports encrypted communication to ensure security
*1 Please use a router that has been tested by Panasonic for use with this service (Page 7).
Service Period Overview
To use this service, registration is necessary. By registering using the Activation Key Sheet included with the
product, you can use this service for 3 months at no charge. The service period starts as soon as registration
is complete (i.e., after completing the procedure explained in "Registering the Registration Key to the Unit").
The service period will be effective on the whole day (until midnight when the date changes) 3 months from
the start of the service period.
Example 1: Registration is completed on April 1
April 1
Available Service Period
Whole day, July 1
(Until midnight, July 2)
Example 2: Registration is completed on December 15
Available Service Period
Whole day, March 15
(Until midnight, March 16)
December 15
Document Version 2012-03 NAT Traversal Service User’s Guide 5
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Introducing KX-VC Series NAT Traversal Service

Note
•You can check the service expiration date using the unit. For details, see "Confirming the Service
Period".
To continue using this service after the trial service period has ended, you must purchase an Activation Key
Card to extend the service period. The length of the service period depends on the card. For details about the
card, contact your dealer.
For details about the procedure for extending the service period, see "Extending the Service Period of KX-VC
Series NAT Traversal Service".
Security Overview
This service uses a standard Internet connection, so if encryption is not enabled, it is possible for others to
listen in on your conversation. It is strongly recommended that you enable encryption when you use this service.
For details about enabling encryption, see "Making Encryption Settings".
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Introducing KX-VC Series NAT Traversal Service

Connect to the Internet
To use KX-VC Series NAT Traversal Service, a network
environment and devices that meet the following
specifications are necessary.
Network Environment
To use KX-VC Series NAT Traversal Service to
establish video conference calls, a broadband
connection is required. (A 3-party video conference call
requires a 1.0 Mbps connection, and a 4-party video
conference call requires a 2.0 Mbps connection.)
Router
Please use a router that has been tested by Panasonic
for use with this service, and use the information from
your provider to connect to the Internet. For details
about tested routers, refer to the following web site:
http://panasonic.net/psn/products/hdvc/nat_traversal/
index.html
For details about configuring your router, refer to the
router’s documentation.
To connect the unit and router
1. Connect the router to the LAN jack on the back of
the unit.
•Connect a router to the LAN jack on the back of
the unit using a category 5 or greater LAN cable.
(The position of the LAN jack depends on the
unit that you are using. For details, refer to the
Operating Manual or User Manual.)
Note
•Operation cannot be guaranteed in the
following cases:
–You are using a router other than one tested
by Panasonic.
–Multiple HD Visual Communication Units
are connected to one router.
–The HD Visual Communication Unit is
connected directly to the Internet, and not
through a router.
Obtain a Registration Key
In this procedure, you will use a computer to access the
KX-VC Series NAT Traversal Service registration page
and obtain a Registration Key. The following
information is necessary:
•MPR ID
–This can be confirmed on the label on the back
of the unit or through operating the unit. For
details, see "To check the MPR ID (using the
unit)".
•Activation Key No.
–Recorded on an Activation Key Card or an
Activation Key Sheet.
•Registration ID
–Recorded on an Activation Key Card or an
Activation Key Sheet.
To check the MPR ID (using the
unit)
1. Press [Menu].
•The Menu screen is displayed.
2. Use [][ ] to select "Settings" and press
[Enter].
•The system settings screen is displayed.
3. Press [] twice.
•The third page is displayed.
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Setting up KX-VC Series NAT Traversal Service
Setting up KX-VC Series NAT Traversal Service

4. Use [ ][ ] to select "Enhancement" and press
[Enter].
•The enhanced feature confirmation screen is
displayed. Check the field "MPR ID" (A).
A
5. Press [Home].
•The Home screen is displayed.
To obtain a Registration Key
(using a computer)
Note
•The following web browsers are supported:
–Microsoft® Windows® Internet Explorer® 8
–Windows Internet Explorer 9
–Mozilla® Firefox® 8
–Google™ Chrome™ 15
1. From a computer, access the KX-VC Series NAT
Traversal Service registration page (https://
www.tsunagarunet.com/hdcom/main).
•The login screen is displayed.
Note
•The login screen is displayed in English.
You can change the language from the
drop-down list in the upper right of the
screen.
2. Enter the characters displayed in the image, and
then click "Apply".
•The device application screen is displayed.
Note
•The fields are case sensitive.
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Setting up KX-VC Series NAT Traversal Service

3. Fill in the following items:
"MPR ID"
"Activation Key No."
"Registration ID"
4. Click "Next".
•The Terms of Use screen is displayed.
5. Read the Terms of Use thoroughly, and if you agree
to the terms, click "Accept".
•The Terminal ID selection screen is displayed.
6. Select the Terminal ID you want to use, and then
click "Next".
•The information confirmation screen is
displayed.
Note
•Clicking "Click to Show next Terminal
IDs" displays more Terminal IDs available
for use. You can repeat this operation up to
5 times. Once you click "Click to Show
next Terminal IDs", Terminal IDs that have
been displayed up to that point cannot be
recalled.
7. Click "Register".
•The application complete screen is displayed.
The value displayed on the screen in
"Registration Key" (16 characters) must be
registered to the unit. Make a printout of the
page or write down the Registration Key on the
Activation Key Sheet or another piece of paper
and store it in a safe place.
IMPORTANT
•If you misplace the Registration Key
information, refer to "To display the
Registration Key again (using a
computer)".
8. Click "Finish".
•The completion screen is displayed.
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Setting up KX-VC Series NAT Traversal Service

To display the Registration Key
again (using a computer)
If you misplace the Registration Key information, you
can display it again by following the procedure below.
1. From a computer, access the KX-VC Series NAT
Traversal Service registration page (https://
www.tsunagarunet.com/hdcom/main).
•The login screen is displayed.
Note
•The login screen is displayed in English.
You can change the language from the
drop-down list in the upper right of the
screen.
2. Enter the characters displayed in the image, and
then click "here" at the bottom of the screen.
•The unit information login screen is displayed.
Note
•The fields are case sensitive.
3. Fill in the following items:
"MPR ID"
"Activation Key No."
"Registration ID"
4. Click "Next".
•The unit information screen is displayed. Check
the "Registration Key" information on the
screen. When you are finished, close the
browser.
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Setting up KX-VC Series NAT Traversal Service