Panasonic KX-VC500CN User manual

Model No. KX-VC500CN
User Manual
In this manual, the suffix of each model number (e.g., KX-VC500CN) is omitted unless necessary.
Thank you for purchasing a Panasonic HD Visual Communication Unit.
Please read this manual carefully before using this product and save this manual for future use.
KX-VC500: Software File Version 2.30 or later
HD Visual Communication Unit

Introduction
Feature Highlights
Video camera
Display
Microphone Microphone
Video camera
Display
Intranet
Lifelike Visual Communication
You can experience lifelike visual communication with smooth, high-quality video and clear stereo*1 sound.
*1 If using 2 or more Boundary Microphones, stereo output can be enabled through system settings (Page 85).
Simply Operated Visual Communication
You can easily begin a video conference call by pressing the unit’s One-Touch Connection button followed by
the Start button (Page 32).
Home Electronics-style Remote Control Operation and Simple, Easy to
Understand Graphical User Interface
You can make settings and perform operations using familiar remote control operations and a simple, easy to
understand interface.
Stabilised Communication Quality
In periods of network congestion, automatic packet transmission rate quality control prevents packet loss to
maintain a video conference call’s image and sound quality. This allows visual communication with stabilised
communication quality even over an intranet connection.
Remote Video Camera Operation via Remote Control
You can move the other party’s video camera up, down, left, and right as well as zoom in and out
(Page 52).
Selectable Video Source
By connecting your computer or video camera to the unit, you can show your computer’s screen or video
camera image to video conference call participants (Page 61, Page 65).
2 User Manual
Introduction

Making Video Conference Calls via SIP Server
By using a SIP server, you can establish video conference calls not just by IP address, but also by specifying
a SIP URI (SIP user name@SIP domain name) instead. If the other party uses the same SIP domain name
as you, you can make a video conference call by specifying only the SIP user name (Page 93). For information
about supported SIP servers, contact your dealer.
Enhanced Features through the Use of Activation Keys
By using an activation key (sold separately), you can enable connection to MCUs (multipoint control units) and
non-Panasonic video conference systems (Page 72). Features enabled through activation keys are available
even after performing a system initialisation (Page 95). For details about the activation key, contact your
dealer.
Connection to non-Panasonic Video Conference Systems
You can connect to a non-Panasonic video conference system and have a 2-party video conference call.*1 This
feature must be enabled with an activation key (Page 73, Page 95).
*1 For details about the types of non-Panasonic video conference systems you can connect to, contact your dealer.
MCU Connection
By connecting to an MCU (multipoint control unit), you can make multiple-party video conference calls with 5
or more parties, rather than the normal maximum of 4 parties.*1 This feature must be enabled with an activation
key (Page 74, Page 95).
*1 For details about the types of MCUs you can connect to, contact your dealer.
User Manual 3
Introduction

Trademarks
•HDMI is a trademark or registered trademark of HDMI Licensing LLC in the United States and other
countries.
•This product is licensed under the AVC Patent Portfolio License. This license permits the end user to
perform, for personal and non-commercial use, only the following actions:
–Encode video in compliance with the AVC Standard (below, "AVC Video").
–Decode AVC Video that was encoded by a consumer engaged in both personal and non-commercial
activity.
–Decode AVC Video obtained from a video provider licensed to provide AVC Video.
Additional information may be obtained from MPEG LA, LLC. See http://www.mpegla.com.
•All other trademarks identified herein are the property of their respective owners.
Open Source Software
Parts of this product use Open Source Software supplied based on the conditions of the Free Software
Foundation’s GPLs and/or LGPLs and other conditions. Relevant conditions apply to this software. Therefore,
please read license information about GPLs and LGPLs, and information about other Open Source Software
in the included CD-ROM before using this product. Also, some software parts of this product are licensed under
the MOZILLA PUBLIC LICENSE (MPL). At least three (3) years from delivery of products, Panasonic will give
to any third party who contacts us at the contact information provided below, for a charge of no more than the
cost of physically distributing source code, a complete machine-readable copy of the corresponding source
code and the copyright notices covered under GPL, LGPL, and MPL. Please note that software licensed under
GPL, LGPL, and MPL is not under warranty.
Contact Information
http://www.panasonic.net/corporate/global_network/
4 User Manual
Introduction

Table of Contents
For Your Safety ........................................................................................8
For Your Safety .................................................................................................................8
Before Operation ....................................................................................12
Notes about Operation ...................................................................................................12
Data Security ...................................................................................................................13
Privacy and Right of Publicity .......................................................................................13
Preparation .............................................................................................14
Accessory Information ...................................................................................................14
Part Names and Usage ...................................................................................................15
Main Unit (Front) ............................................................................................................15
Main Unit (Back) .............................................................................................................16
Remote Control ..............................................................................................................17
Boundary Microphone (Optional Accessory) ..................................................................18
LED Patterns ..................................................................................................................19
Screen Standby ..............................................................................................................19
Connecting the Unit ........................................................................................................21
Turning the Power On/Off ..............................................................................................25
Screen Display ................................................................................................................26
Home Screen (Idle Screen) ............................................................................................26
Menu Screen (Idle Screen) ............................................................................................27
Video Conference Call Screen .......................................................................................29
Starting a Video Conference .................................................................31
Making a Video Conference Call ....................................................................................31
Calling Using Speed Dial (2-party Conference/3-party Conference/4-party
Conference) ....................................................................................................................31
Calling from the Contact List (2-party Conference/3-party Conference/4-party
Conference) ....................................................................................................................34
Calling by Entering an Address Directly .........................................................................36
Calling from the Call History ...........................................................................................39
Answering a Video Conference Call ..............................................................................42
Changing the Screen Layout ................................................................44
Changing the Screen Layout during a 2-party Video Conference Call ......................44
Changing the Screen Layout during a 3-party Video Conference Call ......................46
Changing the Screen Layout during a 4-party Video Conference Call ......................49
Controlling a PTZ Camera .....................................................................52
Controlling a PTZ Camera ..............................................................................................52
Recalling a Registered Preset ........................................................................................55
Adjusting the Volume and Tone ...........................................................57
Adjusting the Volume .....................................................................................................57
Muting the Microphone ...................................................................................................58
Reducing Microphone Noise ..........................................................................................59
Adjusting the Tone ..........................................................................................................60
Displaying Other Video Sources ..........................................................61
Displaying a Computer’s Screen ...................................................................................61
Displaying the Sub Video Camera’s Image ..................................................................65
User Manual 5
Table of Contents

Displaying the Connection Status ........................................................69
Displaying the Connection Status .................................................................................69
Displaying Unit Information ...........................................................................................70
About Enhanced Features .....................................................................72
Activating Enhanced Features .......................................................................................72
Overview of Activation Keys ...........................................................................................72
Enabling Connection to Non-Panasonic Video Conference Systems ............................73
Enabling Connection to an MCU ....................................................................................74
Contacts and Settings ...........................................................................76
Adding Contacts to the Contact List .............................................................................76
Registering a New Contact .............................................................................................76
Editing Contact Information ............................................................................................77
Deleting a Contact ..........................................................................................................78
Registering a Contact from the Call History ...................................................................78
Changing System Settings .............................................................................................80
Setting the Unit Name ....................................................................................................80
Setting the Date and Time ..............................................................................................80
Making Network Settings ................................................................................................81
Making Connection Settings ...........................................................................................81
Making Screen Standby Settings ...................................................................................83
Making Sound Settings ..................................................................................................84
Setting the MIC Position .................................................................................................85
Making Remote Control Settings ....................................................................................87
Making Language Settings .............................................................................................88
Making Multicast Setting ................................................................................................89
Performing System Maintenance ..................................................................................90
Display Unit Information .................................................................................................90
Checking Enhanced Features ........................................................................................90
Performing a Network Test .............................................................................................90
Performing Self Diagnosis ..............................................................................................91
Performing Remote Maintenance ...................................................................................92
Making Administrator Menu Settings ............................................................................92
Logging in to the Administrator Menu .............................................................................92
Making Administrator Password Settings .......................................................................93
Making SIP Settings .......................................................................................................93
Performing System Initialisation .....................................................................................95
Activating Enhanced Features .......................................................................................95
Making Audio Input Settings ...........................................................................................96
Making HDMI Settings (for Checking Operation) ...........................................................97
Making Local Site Settings .............................................................................................97
Registering a Local Site .................................................................................................97
Selecting a Local Site .....................................................................................................99
Editing Local Site Information .......................................................................................100
Deleting Local Site Information ....................................................................................100
Input ......................................................................................................101
Inputting Letters and Numbers ....................................................................................101
Miscellaneous .......................................................................................105
Changing the Remote Control Batteries .....................................................................105
Cleaning the Unit ...........................................................................................................106
6 User Manual
Table of Contents

Additional Information .........................................................................107
Troubleshooting ............................................................................................................107
Basic Operation ............................................................................................................107
Audio ............................................................................................................................112
System Settings ...........................................................................................................113
If These Messages Appear ..........................................................................................114
Miscellaneous ...............................................................................................................119
Specifications .......................................................................................120
System Specifications ..................................................................................................120
Index............................................................................................................122
User Manual 7
Table of Contents

For Your Safety
To prevent personal injury and/or damage to property,
be sure to observe the following safety precautions.
The following symbols classify and describe the
level of hazard and injury caused when this unit is
operated or handled improperly.
WARNING
Denotes a potential hazard that could result in
serious injury or death.
CAUTION
Denotes a hazard that could result in minor injury or
damage to the unit or other equipment.
The following types of symbols are used to classify
and describe the type of instructions to be
observed. (The following symbols are examples.)
This symbol is used to alert users to a specific
operating procedure that must not be performed.
This symbol is used to alert users to a specific
operating procedure that must be followed in order
to operate the unit safely.
WARNING
General
Follow all warnings and instructions
marked on the unit.
Power and Earth Connection
The power source voltage of this unit is
listed on the nameplate. Only plug the
unit into an AC outlet with the proper
voltage. If you use a cord with an
unspecified current rating, the unit or
plug may emit smoke or become hot to
the touch.
Do not connect the unit to the AC outlet,
AC extension cords, etc., in a way that
exceeds the power rating of, or does not
comply with the instructions provided
with, the AC outlet, AC extension cords,
etc.
To ensure safe operation the power cord
supplied must be inserted into a
standard three-prong AC outlet which is
effectively earthed through the normal
wiring.
The fact that the equipment operates
satisfactorily does not imply that the
power point is earthed and that the
installation is completely safe. For your
safety, if in any doubt about the effective
earthing of the power point, consult a
qualified electrician.
Plug the power cord firmly into an AC
outlet. Otherwise, it can cause fire or
electric shock.
Do not pull, bend, rest objects on, or
chafe the power cord and plug. Damage
to the power cord or plug can cause fire
or electric shock.
8 User Manual
For Your Safety
For Your Safety

To prevent fires, electric shock, injury, or
damage to the unit, be sure to follow
these guidelines when performing any
wiring or cabling:
a. Before performing any wiring or
cabling, unplug the unit’s power cord
from the outlet. After completing all
wiring and cabling, plug the power
cord back into the outlet.
b. Do not place any objects on top of
the cables connected to the unit.
c. When running cables along the floor,
use protectors to prevent the cables
from being stepped on.
d. Do not run any cables under
carpeting.
Do not attempt to repair the power cord,
or plug. If the power cord or plug is
damaged or frayed, contact an
authorised service representative for a
replacement.
Ensure that the plug connection is free
of dust. In a damp environment, a
contaminated connector can draw a
significant amount of current that can
generate heat, and eventually cause fire
if left unattended over an extended
period of time.
Stop operation immediately if the unit
emits smoke, excessive heat, abnormal
smell or unusual noise. These conditions
can cause fire or electric shock.
Immediately turn the unit off, and unplug
the power cord, and contact your dealer
for service.
Do not connect or disconnect the AC
plug with wet hands. Danger of electric
shock exists.
When disconnecting the unit, grasp the
plug instead of the cord. Pulling on a
cord forcibly can damage it, and cause
fire or electric shock.
During thunderstorms, do not touch the
unit and plug. It may cause an electric
shock.
Operating Safeguards
Do not disassemble this unit. Only
qualified personnel should service this
unit. Disassembling the unit may expose
you to dangerous voltages or other risks.
Incorrect reassembly can cause electric
shock.
Do not alter the unit or modify any parts.
Alteration or modification can cause fire
or electric shock.
If metal fragments or water gets into the
unit, turn the unit off and unplug the unit
immediately. Contact your dealer for
service. Operating the contaminated unit
can cause fire or electric shock.
Do not insert objects of any kind into this
unit, as they may touch dangerous
voltage points or short out parts that
could result in a fire or electric shock.
Do not use a unit in the vicinity of a gas
leak to report the leak.
Do not place the remote control in
microwave ovens or on induction
cookware.
Clean the AC plug periodically with a
soft, dry cloth to remove dust and other
debris.
Do not use the supplied power cord with
any other device. It may cause fire or
electric shock.
Never open or remove unit covers that
are screwed with screws. A high-voltage
component can cause electric shock.
User Manual 9
For Your Safety

Unplug the unit from the AC outlet and
have it serviced by qualified service
personnel in the following cases:
a. If the unit does not operate
according to the operating
instructions. Adjust only the controls
that are explained in the operating
instructions. Improper adjustment of
other controls may result in damage
and may require service by a
qualified technician to restore the
unit to normal operation.
b. If the unit has been dropped or the
cabinet has been damaged.
c. If unit performance deteriorates.
If damage to the unit exposes any
internal parts, disconnect the power cord
immediately and return the unit to your
dealer.
Installation
Do not install the unit in any other way
than described in relevant manuals.
Do not touch the unit, AC adaptor, AC
adaptor cord, or AC cord during a
lightning storm.
The AC adaptor should be connected to
a vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to
a ceiling-mounted AC outlet, as the
weight of the adaptor may cause it to
become disconnected.
Only connect the unit to the type of
electric power specified on the label
affixed to the unit. Confirm the type of
electric power supplied to the installation
site if necessary.
Battery
The battery contains diluted sulfuric
acid, a very toxic substance. If the
battery leaks and the liquid inside spills
on the skin or clothing, immediately
wash it off with plenty of clean water. If
the liquid splashes into eyes,
immediately flush the eyes with plenty of
clean water and consult a doctor.
Sulfuric acid in the eyes may cause loss
of eyesight and acid on the skin will
cause burns.
Do not charge, short, heat, break or
throw in a fire, as it may result in the
battery leaking, generating heat, or
bursting.
Do not connect the positive terminal and
the negative terminal of the battery to
each other with any metal object (such
as wire).
Do not carry or store the batteries
together with necklaces, hairpins, or
other metal objects.
Do not mix old and new batteries or
different types of batteries.
Batteries that seem worn down or
damaged should not be used. Using
worn down or damaged batteries may
result in leaking.
Do not use rechargeable batteries.
Take the depleted batteries out of the
remote control. Otherwise, the batteries
may leak.
10 User Manual
For Your Safety