Panasonic KX-HDV230 User manual

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Panasonic KX-HDV130, KX-HDV230, KX-
HDV330, KX-HDV340 manual
A. General Information
1. Introduction
Welcome!
This manual helps you to optimize the usage of the IP telephone in combination with the PBX. Please
use this manual at initial operation. Some features differ from the features described in the
manufacturer's documentation.
The following pages describe the Panasonic KX-HDV130, KX-HDV230, KX-HDV330, KX-HDV340
system telephones.
Subject to alterations
Version 2 / 08.2019 (EN)
2. Used symbols
Type Icon Description
Notice Important information and notices that you
have to pay attention to.
Hint Useful hints that provide additional
information.
Action - is marked with a dash
Result of an
action ⇒ is marked with an arrow
List • is marked with a bullet point
3. Important notes
In order to use this IP telephone with your telephone system you will need a sound
broadband connection.

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If you only have a single circuit plug available (e.g. in home offices) but you would like to
be online with the laptop while using the Panasonic, you can connect the network cable
(RJ45) to your Panasonic telephone and use the built-in switch on the telephone to
connect your laptop directly to the telephone.
B. Initial operation
1. Adding an extension
All telephones you receive are preconfigured and connected to the telephone system.
2. “Hot desking”
The basic function of “Hot desking” allows cancelling the registration of existing users and
registering new users to your Panasonic device. This is useful when employees frequently change
their work station but don’t take along
their devices.
After completing the registration process, your configuration is automatically transferred to the new
telephone.
Step 1: Cancelling the registration of the current extension
Press the “Menu” softkey Select “Application” Select “Phone Setting” Select
“Logoff”
The registration of the extension has been successfully cancelled
Step 2: Registering the new extension
Press the “Menu” softkey Select “Application” Select “Phone Setting” Select “Log
on” Enter the extension number Press the “Enter” softkey to confirm Enter the
voicemail PIN Press the “Enter” softkey to confirm The new extension is now registered.
This may take some time.
C. Operation

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1. Basic functions
1.1. Keys/Connections overview
Please find an overview over all keys of the respective models below.
Panasonic KX-HDV130
Pos. Description
1 ENTER
Used to confirm the selected item.
2LCD display
3Soft keys
Used to select the item displayed on the bottom line of the display.
4Navigator key
5Ringer/Message Waiting/Missed Call Indicator
6 LINE/Program key 1
7, LINE/Program key 2
8Handset hook
9, Hold/Message
10 , Redial
11 , Headset
12 , MUTE/AUTO ANS
13 , Vol
14 , Cancel
15 Microphone
16 , SP-Phone
17 , Transfer
18 , Conf
19 Headset jack

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Panasonic KX-HDV230
Pos. Description
1ENTER
Used to confirm the selected item.
2Main LCD display
3Soft keys
Used to select the item displayed on the bottom line of the display.
4Navigator key
5CANCEL
6Ringer/Message Waiting/Missed Call Indicator
7Program keys
8Handset hook
9Headset jack
10 MESSAGE
11 Redial
12 Headset
13 MUTE/AUTO ANS
14 Vol
15 Hold
16 Microphone
17 SP-Phone
18 Transfer
19 Conf
20 Page key
21 Self-labeling LCD
22 DSS* keys

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23 DSS* page key
"DSS" stands for "Direct Station Selection".
Panasonic KX-HDV330/KX-HDV340
Pos. Description
1MENU
Displays the menu. Then content of the menu differ depending on the settings and mode.
2Touch display
3Home
4 Ringer/MEssage Waiting/Missed Call Indicator
5 Cancel
6Handset hook
7Message
8 Redial
9 Headset
10 MUTE/AUTO ANS
11 Vol
12 Hold
13 Microphone
14 SP-Phone
15 Transfer
16 Conf
17 Self-labeling LCD
18 DSS* keys

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19 DSS* page key
"DSS" stands for "Direct Station Selection".
Please note that the phone key labels differ based on country. Please find two available
models below.
Two available models of the KX-HDV line
1.2. Placing calls
There are various methods for placing a call
With the receiver
Pick up the receiver, enter the number and press [ENTER] to confirm the telephone number.

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or enter the desired telephone number and pick up the receiver.
With the speaker / microphone
Enter the telephone number and press .
Calling a number from the call list
Press the softkey and select [Call list] and confirm with [ENTER].
This displays the telephone numbers for the last missed, incoming and outgoing telephone
numbers. Select the respective telephone number using .
Select the respective telephone number and press [ENTER] to place the call.
Calling a number from the phonebook
Press the softkey to access the phone book.
Use the arrow keys to select the respective name. Alternatively, you can also use
the Search softkey to enter an initial (or additional letter) and confirm with the Enter softkey,
which displays a list of search results.
Select the respective phone book entry and press [ENTER] to place the call.
Dialing the number via function keys
Press the respective function keys on your telephone to place a call.
Refer to “2.2. Function keys” for options to program function keys.
Refer to the administration portal manual for instructions on configuring the function keys for
your extension.
1.3. Incoming call
There are various options for answering a call:
Using the receiver
Pick up the receiver.
With the speaker / microphone
Press the key.

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1.4. Missed calls
The telephone display indicates missed calls (e.g.: “Missed calls: 001”).
To view missed calls press the softkey and select [Missed call], then confirm with [ENTER].
Now, you can see a list of missed calls. Use to select the respective call.
1.5. Call pick-up
If the function keys (speed dial, busy field lamps (BFL), etc.) have been configured through the
administration portal and all parties are members of a pick-up group, you can pick up the call from
another extension.
(For details on configuring the busy field lamps (BFL), please refer to the administration portal
manual)
A flashing LED on the respective function keys indicates an incoming call (only for busy field lamps
(BFL)).
- Simply press the function key to pick up the call.
⇒ You have now picked up the call.
If the monitored extension (busy field lamp (BFL)) is busy, the LED for the respective function key is
consistently red.
1.6. Hold
Hold a call
- During an active call press the key.
⇒ The active call is now placed on “Hold”.
Returning to a call on hold
- Press the key again. The call is now active again.
⇒ The call is now active again.
1.7. Call waiting/Toggle calls
You have an active call. The call waiting tone indicates a second call is coming in. At the same time,
the signal lights up green (see right).

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- Press the key to accept the call.
- You can now toggle the calls by directly pressing the key. The active call is shown in the
telephone display.
To end a call, simply hang up the receiver during the active call.
1.8. Conference calls/Toggle calls
Your Panasonic system telephone allows you to place a 3-way call.
- Call party 1.
- Once party 1 has been reached, press the key. The active call is now placed on
“Hold”.
- Now call party 2 and wait until party 2 has been reached.
- Now press the key to activate the 3-way call. The display now indicates
Conference.
Removing a party from a conference call / toggling
- Press during a conference call.
⇒ Party 2 is placed on hold but you may continue speaking with party 1.
- To switch between the two parties (toggle), press the key.
- To end one of the calls, simply hang up while the call with this party is active.
⇒ The party is now disconnected.
- Press the key. You can now continue the call with party 2.
A conference call with more than 3 parties can easily be set up on the administration
portal: Please refer to the administration portal manual.
Toggle refers to switching between 2 different telephone calls. Toggle places one of the
parties on hold and they then hear the telephone system’s hold music while you continue
speaking to the other party.
1.9. Attended call transfer
In order to perform an attended call transfer follow the steps below:
- During an active call press the [Transfer/ ] key.

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- Now dial the party to whom you would like to transfer the call.
- To do so, enter the party’s telephone number and press [ENTER] to confirm.
- Wait for the other party to answer, then announce the call. If necessary, this step can also be
omitted.
- Press the softkey .
In case the other party declines the call ot does not answer, double press [CANCEL] to get back to
your caller.
1.10. Unattended call transfer
In order to perform an unattended call transfer follow the steps below:
- During an active call press the BLIND softkey.
- Now dial the party to which you would like to transfer the call.
- To do so, enter the party’s telephone number and press [ENTER] to confirm.
- Hang up the receiver.
1.11. Call forwarding
You can configure various call forwarding scenarios. For this purpose you can use the call
forwarding profiles.
Under the telephone menu you can only edit the default profle (catch all / always) to be found under
the call forwarding profiles. You can edit the remaining call forwarding profiles via Ncontrol or via
the administration portal. For more information, refer to the administration portal manual and the
Ncontrol manual.
The following call forwarding options are available. You can activate or deactivate call forwardings
via the telephone menu's call settings.
Permanent call forwarding (always)
All incoming calls will be forwarded directly to the predefined telephone number.
Forward if busy (busy)
New calls will be forwarded immediately, when coming in during an active call. This call forwarding
option functions only, if the Call Waiting function is deactivated.

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Delayed call forwarding (no answer)
Call forwarding condition: You do not answer the incoming call within a defined time period
(timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be
forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then
forwarded to the defined destination.
If unavailable (not registered)
The option functions only if the end device is not registered to the telephone system:
When the Internet connection fails or there is no LAN connection.
and
If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 -
John Doe) and a caller calls the direct dial number for the extension directly, call forwarding
applies. If the extension is a member of a queue or a group and the queue or group receives a
call, call forwarding for the individual extension no longer applies! In general, the destination
should always be an available destination number. I.e., make sure that no voicemail or
announcement comes on.
When disconnecting the connection between the end device and the telephone system, it
can take up to 60 seconds for the call forwarding to work. Once the end device is
reconnected to the telephone system, it can take up to 60 seconds for it to register.
Call forwardings can alternatively be activated through *-Codes:
*10
Activation of the call forwarding profile
*11 + destination
Permanent call forwarding to telephone number
**11
Cancel permanent call forwarding
*12 + destination
If no answer after a specific time, delayed call forward to telephone number
**12
Cancel delayed call forwarding
*13 + destination

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If busy, forward to telephone number
**13
Cancel call forwarding if busy
*14 + destination
Call forwarding if unavailable
**14
Cancel call forwarding if unavailable
1.12. Callback
The Completion of Calls on No Reply (CCNR) creates a callback in case a person cannot be reached
(e.g. the person is not on its desk or busy) at the moment.
To use this function, the CCNR function has to be enabled in the administration portal
and in the phone extension. Click on the CCNR check box under Administration / Profile
to activate the function.
Activate a callback
A caller generates automatic connection establishment within the private branch exchange (PBX) to
a previously busy party (only internally). If the the other party cannot be reached, the caller can use
the callback function.
-In order to activate the function, insert *5 into your key pad. An accoustic confirmation will finalize
the activation.
-As soon as the other party is available again, your end device receives a callback generated by the
PBX. As soon as you answer the callback, the PBX sends out a call to the number you tried to reach
initially.
Erase Callbacks
- If the callback is no longer needed, all call backs can be erased by entering the **5 code into the
key pad. An acoustic confirmation finalises the erase.
2. Advanced telephone features
2.1. Overview

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The various telephone system functions (e.g. queues, timing, groups, etc.) can be configured on the
administration portal. For detailed configuration information, please refer to the administration
portal manual.
You can also configure the initial settings for the Panasonic telephone using the softkey “Setting”
“Application”. The following functions are available after pressing “Application”:
Call settings
Call waiting indication: define whether this function should be activated.
(optional, depending on settings on the administration portal) Timeout: set the ringing time.
(optional, depending on settings on the administration portal) Intercom: the intercom
function enables speaking directly to a linked extension through the system, without dial tone and
ring tone.
Caller ID block: set your entire number to be shown to the party being called, the switchboard
number to be displayed or all caller ID information to be blocked.
Call forwarding: activate the function Call forwarding
Parallel call: configure another telephone or your mobile phone to ring in addition to your
telephone when a call comes in. You can then answer the call with one of the two telephones.
Call forwarding: profiles
Here you can select your preconfigured call forwarding profiles.
For details, please refer to the Ncontrol manual.
You can edit the default profile directly via your device.
For details, please click here.
Telephone settings
Automatic redialling
Suggests number (if necessary, remove function)
Ring tone
Define as primary device
Logoff
Queues

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Queues can be enabled or disabled; for set-up see administration portal manual)
Log into an existing queue directly via the telephone.Simply use to select the desired queue and
press [ENTER] to confirm. To log out of the queue, select the respective queue again and press
[ENTER] to confirm.An “x” before a queue indicates you are already logged in.
2.2. Function keys & codes
On the administration portal you can assign the following functions to any function key:
Telephone number
Busy Field Light (BFL)
Intercom
Function code
Services
Please refer to the administration portal manual for detailed information.
Telephone number
You can program any telephone number to one of your function keys. Pressing the programmed
function key then starts a telephone call.
Busy Field Light (BFL)
You can program any extension to one of your function keys. Pressing the programmed function key
starts a telephone call.
A flashing LED for the respective function key indicates an incoming call to the extension. To pick up
the call, simply press the flashing function key. In order to pick up calls, all parties must be
members of a pick-up group.You have now picked up the call.
If the monitored extension (Busy Field Light (BFL)) is busy, the LED for the respective function key
remains lit.
Program field keys freely programmable as function keys
As you can see on the telephone (KX-UT133 and KX-UT136 only) the function keys start at 1 (1 to
24).To configure the telephone’s function key 1 via the service site, please select number “0”.For
function key 2, please select number “1”, etc.
On KX-UT133 and KX-UT136 only 23 of the 24 function keys can be used. The last
function key is reserved as line key.

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Intercom
Program any extension to one of your function keys, to then be able to communicate with this
extension directly via the intercom by pressing this function key. However, the other party must also
have the intercom activated on their telephone. Intercom refers to a conventional intercom system
(similar to walkie-talkies), directly connecting you to the other party’s speaker by pressing the
assigned function key.
Function code
You can also program functions such as call forwarding to function keys by entering various codes
(see “Functions via control codes (* codes)” leaflet). Pressing the programmed function key then
activates or deactivates this function.
Services
Program any telephone system feature (queue, caller group, virtual conference room, etc.) to one of
your function keys. This requires the service being assigned to an extension. Pressing the
programmed function key then initiates a call to the service.
Control codes allow direct access to the telephone system’s functions. The following codes apply:
Code Description
**## Restart devices, only for snom devices!
#+n Use outside line "n" to call the telephone number ("n" replaces the “0”
otherwise required to access an outside line)
*1 Start and end voice recording (if this function is enabled for the
extension)
*10+profile number Activation of the call forwarding profile
*11+TN Permanent call forwarding to telephone number (TN)
**11 Cancel permanent call forwarding
*12+TN If not available, forward to telephone number (TN)
**12 Cancel call forwarding if no answer
*13+TN If busy, forward call to telephone number (TN)
**13 Cancel call forwarding if busy
*14+TN If not registered, forward to telephone number (TN)
**14 Cancel forward if unregistered
*2+Speed dial Directly dial the extension/telephone number via speed dial
*3 Pick up the last call ringing in the pick-up groupe
*3+EXT Pick up call coming in to the extension (EXT)
*490 Activate call waiting
**490 Deactivate call waiting
*5 If busy, automatic callback activated
**5 If busy, automatic callback deactivated

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*55 Specify primary device within a premium extension (Premium
Package)
*72+nnnn1 Call skill service nnnn
*73+nnnn1 Call eFax additional costs will occur
*74+nnnn1 Call time control nnnn
*75+nnnn1 Call group nnnn
*76+nnnn1 Call announcement nnnn
*77+nnnn1 Call queue nnnn
*78+nnnn1 Call conference service nnnn
*791 *791 - Access voice mail for this extension with password
*791158 - Access voice mail for extension 158, with the password for
158!
*11*791 - Transfer your calls to your voice mail
*11*791158 - Transfer your calls to the voice mail of the extension 158
*792 Access voice mail entering extension number, e.g. for remote enquiry
*80 Activate intercom
**80 Deactivate intercom
*80+NST Intercom to extension (EXT)
*84+nnnn1 Become member of the queue with service ID nnnn
**84+nnnn1 Leave queue with service ID nnnn
*85 Echo extension
*86 Block caller ID (CLIR)
*860 Show main number as telephone number
**86 Show telephone number incl.direct dial (CLIP)
*87 Subscribe to Skill-set
**87 Unsubscribe to Skill-set
*9+Project Number Define a project number for outbound calls. (Note: The project number
is only valid for the very next outbound call)
Function codes for conference rooms during an active conference.
** Help
*2 Activate or deactivate mute.
*3 Express your needs.
*5 Activate or deactivate mute of all participant.
*6
Lock the conference.
1) nnnn is the four digit Service ID with leading zeros (0). For example, in a callgroup, IVR, eFax,
etc. This means: is the Service ID "1", "0001" must be entered when entering the function code.
3. Voicemail
3.1. Initial set-up
When accessing the voicemail system for the first time, you should also set up your personal

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voicemail.
For more detailed information, please refer to the voicemail leaflet.
- Press the voicemail key Message/ on the Panasonic telephone to access the voice menu of the
voicemail system.
- Then select “0 Mailbox Options” to set up your voice mailbox.
- Now, press “1” to record a message in the event you are unavailable.
- Now, record your message and press “#” to end the recording.
- Press “1” to accept the recording, “2” to replay the recording, and “3” to rerecord.
The administration portal allows you to set up custom voicemail announcements for each
extension.
However, they must be in .mp3 or .wav format.
3.2. Accessing voicemail
- By pressing the voicemail key Message/ .
- By dialing the extension assigned on the administration portal for accessing voicemail.
You can also have your voicemail messages emailed to you, which can be set up on the
administration portal.
Please refer to the administration portal manual.
4. IP address
4.1. Where can I find the telephone’s IP address?
Perform following steps in order to find the IP addresse of your telephone:
- Press Menu - System Settings - Status - IP settings - IP addresse
D. Where can you find help with your telephone system?
Perform following steps in order to find the IP addresse of your telephone:
- Press Menu - System Settings - Status - IP settings - IP addresse