Panasonic KX-UT113 User manual

KX-UT113/KX-UT123
KX-UT133/KX-UT136
<KX-UT136>
SIP Phone
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
KX-UT113/KX-UT123/KX-UT133/KX-UT136: Software File Version 01.025 or later
In this manual, the suffix of each model number (e.g., KX-UT113NE) is omitted unless necessary.
Document Version: 2011-09
Operating Instructions
Model No.

Introduction
Feature Highlights
Easy Operation
You can easily access features using the Navigator key, fixed buttons, and soft buttons.
Also, the Message/Ringer lamp will inform you when you have an incoming call or a message waiting.
High-quality Voice Communication
This unit implements the standard SIP protocol, enabling high-quality voice communication.
ECO Mode
Enabling ECO mode allows you to use this unit while reducing the amount of electricity consumed.
Compatible with Electric Hook Switch (EHS) Headsets (KX-UT133/
KX-UT136 only)
The KX-UT133/KX-UT136 supports EHS headsets.
2 Operating Instructions Document Version 2011-09
Introduction

Other Information
Outline
This manual describes information about the installation and operation of the unit.
Related Documentation
Getting Started
Briefly describes basic information about the installation of the unit.
Administrator Guide
Describes information about the programming and maintenance of the unit.
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/sipphone
Note
•The contents and design of the software are subject to change without notice.
Trademarks
•Plantronics, Savi, and Voyager are trademarks or registered trademarks of Plantronics, Inc.
•All other trademarks identified herein are the property of their respective owners.
For Future Reference
Record the information in the space below for future reference.
Note
•The serial number and MAC address of this product may be found on the label affixed to the bottom
of the unit. You should note the serial number and MAC address of this unit in the space provided and
retain this manual as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
MAC ADDRESS
Document Version 2011-09 Operating Instructions 3
Introduction

For Your Safety
To reduce the risk of injury, loss of life, electric shock,
fire, malfunction, and damage to equipment or property,
always observe the following safety precautions.
Explanation of symbols
The following symbols are used to classify and describe
the level of hazard and injury caused when the
denotation is disregarded and improper use is
performed.
WARNING
Denotes a potential hazard that could result in
serious injury or death.
CAUTION
Denotes a hazard that could result in minor injury or
damage to the unit or other equipment.
The following symbols are used to classify and describe
the type of instructions to be observed.
This symbol is used to alert users to a specific
operating procedure that must not be
performed.
This symbol is used to alert users to a specific
operating procedure that must be followed in
order to operate the unit safely.
WARNING
General Safety
Do not disassemble this unit. Dangerous
electrical shock could result. The unit must
only be disassembled and repaired by
qualified service technicians.
Never attempt to insert wires, pins, etc. into
the vents or other holes of this unit.
To prevent possible fire or electric shock, do
not expose this unit to rain or moisture.
Do not splash water on the AC adaptor or the
power cord, nor get them wet.
Doing so can result in fire, electric shock, or
injury. If they do get wet, immediately
disconnect the AC adaptor and power cord,
and contact an authorised service centre.
Do not touch the AC adaptor for extended
periods of time. Doing so can lead to
low-degree burns.
Unplug this unit from the AC outlet and have
the unit serviced by qualified service
personnel in the following cases:
A. When the power supply cord or plug is
damaged or frayed.
B. If liquid has been spilled on the unit.
C. If the unit has been exposed to rain or
water.
D. If the unit does not work normally by
following the manual. Adjust only controls
covered by the manual. Improper
adjustment may require repair by an
authorised service centre.
E. If the unit has been dropped, or damaged.
F. If the unit’s performance deteriorates.
If damage to the unit exposes any internal
parts, immediately disconnect the cable or
cord. If the power is supplied from the network
to the SIP Phone [Power-over-Ethernet],
disconnect the Ethernet cables. Otherwise,
disconnect the AC adaptor cord. Then return
this unit to an authorised service centre.
This handset earpiece is magnetised and may
retain small ferrous objects.
The use of excessive sound volume through
earphones, headphones, or headsets may
cause hearing loss.
4 Operating Instructions Document Version 2011-09
For Your Safety

Disconnect this unit from power outlet/the
Ethernet cables if it emits smoke, an abnormal
smell, or makes unusual noise. These
conditions can cause fire or electric shock.
Confirm that smoke has stopped and contact
an authorised service centre.
Installation
Do not make power connections that exceed
the ratings for the AC outlet or power
equipment. If the power rating of a surge
protector, etc. is exceeded, it can cause a fire
due to heat buildup.
Do not bundle up the AC adaptor cord. The
cord may become damaged, which can lead
to a fire, electric shock, or electric short.
The unit should only be connected to a power
supply of the type as shown on the label on
the unit.
Completely insert the AC adaptor into the AC
outlet. Failure to do so may cause electric
shock and/or excessive heat resulting in a fire.
Placement
Care should be taken so that objects do not
fall onto, and liquids are not spilled into, the
unit. Do not subject this unit to excessive
smoke, dust, moisture, mechanical vibration,
shock, or direct sunlight.
Do not place heavy objects on top of this unit.
Place this unit on a flat surface.
Allow 10 cm clearance around the unit for
proper ventilation.
Wall Mounting
Do not mount the unit in a manner other than
that described in this manual.
Make sure that the wall that the unit will be
attached to is strong enough to support the
unit (approx. 1.09 kg). If not, it is necessary
for the wall to be reinforced.
Only use the optional wall mount kit with the
unit. The wall mount kit includes the
necessary screws, washers, and wall
mounting adaptor.
When driving the screws into the wall, be
careful to avoid touching any metal laths, wire
laths or metal plates in the wall.
When this unit is no longer in use, make sure
to detach it from the wall.
CAUTION
Keep the unit away from heating appliances
and devices that generate electrical noise,
such as fluorescent lamps, motors and
televisions. These noise sources can interfere
with the performance of the unit. It also should
not be placed in rooms where the temperature
is less than 0 °C or greater than 40 °C.
Wipe the unit with a soft cloth. Do not clean
the unit with abrasive powders or with
chemical agents such as benzene or thinner.
The handset hook poses a choking hazard.
Keep the handset hook out of reach of
children.
When left unused for a long period of time,
disconnect the unit from the AC outlet. When
the unit receives power from a PoE power
supply, disconnect the Ethernet cables.
When the unit is mounted on a wall, make
sure the cables are securely fastened to the
wall.
Notice
•If the unit does not operate properly, disconnect
the AC adaptor cord and Ethernet cables and
then connect again.
•If you are having problems making calls,
disconnect the Ethernet cables and connect a
known working SIP Phone. If the known working
SIP Phone operates properly, have the
defective SIP Phone repaired by an authorised
service centre. If the known working SIP Phone
does not operate properly, check the SIP server
and the Ethernet cables.
•Under power failure conditions, the SIP Phone
may not operate. Please ensure that a separate
telephone, not dependent on local power, is
available for use in remote sites in case of
emergency.
•For information regarding network setup of the
SIP Phone such as IP addresses, please see
"Network Settings (Page 45)".
Document Version 2011-09 Operating Instructions 5
For Your Safety

•If an error message is shown on your display,
consult your phone system dealer or the
network administrator.
•Use only the correct Panasonic handset.
Data Security
We recommend observing the security precautions
described in this section, in order to prevent the
following:
–loss, disclosure, falsification, or theft of user
information
–unauthorised use of the unit
–interference or suspension of use caused by an
unauthorised party
We cannot be responsible for damages resulting
from the misuse of this product.
User information is defined as the following:
–Phonebook names, phone numbers, and IP
addresses
–Forwarding destination numbers
–Numbers stored in One-touch Dialling buttons
–Passwords used to log in to the Web user interface
–Call logs
Preventing Data Loss
•Keep a copy of all important data (such as the
phonebook list) in case the machine malfunctions
and data cannot be recovered.
•There is a risk that data stored or saved on the unit
may be changed or deleted when, for instance, the
unit is being repaired. To protect important data
from unexpected damage, see Data Security
(Page 6).
Preventing Data Disclosure
•Store backups in a secure location.
•Do not store sensitive personal information in the
unit.
•Personal information (such as the phonebook list
and call log) can be registered and/or saved on this
unit. To prevent data leakage or unexpected
damages, make a record of necessary user
information, etc., and initialise the unit to return it to
its factory settings in the following cases.
–When passing on or disposing of the unit
–When lending the unit
–When having the unit repaired
•Make sure the unit is serviced by only a certified
technician.
•When user information is sent from the unit to a PC
or other external device, the confidentiality of that
information becomes the responsibility of the
customer. Before disposing of the PC or other
6 Operating Instructions Document Version 2011-09
For Your Safety

external device, ensure that data cannot be
retrieved from it by formatting the hard disk and/or
rendering it physically unusable.
Preventing Data Disclosure Over the
Network
•To ensure the security of private conversations,
only connect the unit to a secure network.
•To prevent unauthorised access, only connect the
unit to a network that is properly managed.
•Make sure all personal computers that are
connected to the unit employ up-to-date security
measures.
Security Information
•Security settings, such as passwords, cannot be
undone at Panasonic service centres. Take
measures to prevent passwords from being lost or
forgotten.
•If a password is forgotten, initialise the unit and
configure the settings again. For details, consult
your administrator or dealer.
•For best security, set passwords that cannot be
guessed easily, and change passwords
periodically.
•If using SSL authentication, an NTP server must
also be specified. Furthermore, if SSL
authentication is performed without specifying an
NTP server, authentication will be unconditionally
validated without confirming the validity of the SSL
certificate.
Document Version 2011-09 Operating Instructions 7
For Your Safety

Additional Information
Important Safety Instructions
When using this unit, basic safety precautions should
always be followed to reduce the risk of fire, electric
shock and injury to persons, including the following:
1. Do not use the unit near water, for example, near a
bathtub, washbowl, kitchen sink, or laundry tub, in
a wet basement, or near a swimming pool.
2. Avoid using a telephone (other than a cordless type)
during an electrical storm. There may be a remote
risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the
vicinity of the leak.
SAVE THESE INSTRUCTIONS
For Users in Australia and the United
Kingdom
•This unit is capable of being used
in conjunction with hearing aids
fitted with inductive coil pick-ups.
The handset should be held as for
normal conversation. For
operation, the hearing aid should
be set to its "T" position or as
directed in the operating
instructions for the hearing aid.
•This unit is designed to aid the visually
handicapped to locate dial keys and buttons.
For Users in the United Kingdom
•This unit is designed to be installed under controlled
conditions of ambient temperature and a relative
humidity.
•Avoid installing the unit in damp or humid
environments, such as bathrooms or swimming
pools.
•999 and 112 can be dialled on the product after
accessing the outside line for the purpose of making
outgoing calls to the BT emergency (999) and (112)
services.
The method for accessing an outside line differs
depending on the SIP server. For details, confirm
the features of the SIP server.
For Users in New Zealand
•This equipment shall not be set to make automatic
calls to the Telecom ‘111’ Emergency Service.
PTC General Warning
•The grant of a Telepermit for any item of terminal
equipment indicates only that Telecom has
accepted that the item complies with minimum
conditions for connection to its network. It indicates
no endorsement of the product by Telecom, nor
does it provide any sort of warranty. Above all, it
provides no assurance that any item will work
correctly in all respects with another item of
Telepermitted equipment of a different make or
model, nor does it imply that any product is
compatible with all of Telecom’s network services.
The Use of IP Networks through the PSTN
•Internet Protocol (IP) by its nature introduces delay
into speech signals as each data packet is
formulated and addressed. Telecom Access
Standards recommends that suppliers, designers
and installers using this technology for calls to or
from the PSTN refer to ITU E Model requirements
in the design of their networks. The overall aim is to
minimise delay, distortion and other transmission
impairments, particularly for those calls involving
cellular and international networks, which already
suffer extensive delay.
Echo cancellation
•Echo cancellers are not normally required in the
Telecom PSTN because geographic delays are
acceptable where CPE return loss is maintained
within Telepermit limits. However, those private
networks making use of Voice over IP technology
are required to provide echo cancellation for all
voice calls. The combined effect of audio / VoIP
conversion delay and IP routing delay can cause
the echo cancellation time of ³ 64 mS to be
required.
8 Operating Instructions Document Version 2011-09
Additional Information

For Users in the European Union
For information of Compliance with EU relevant
Regulatory Directives,
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Information for Users on Collection
and Disposal of Old Equipment and
used Batteries
These symbols on the products,
packaging, and/or accompanying
documents mean that used electrical and
electronic products and batteries should
not be mixed with general household
waste.
For proper treatment, recovery and
recycling of old products and used
batteries, please take them to applicable
collection points, in accordance with your
national legislation and the Directives
2002/96/EC and 2006/66/EC.
By disposing of these products and
batteries correctly, you will help to save
valuable resources and prevent any
potential negative effects on human health
and the environment which could
otherwise arise from inappropriate waste
handling.
For more information about collection and
recycling of old products and batteries,
please contact your local municipality,
your waste disposal service or the point of
sale where you purchased the items.
Penalties may be applicable for incorrect
disposal of this waste, in accordance with
national legislation.
For business users in the European
Union
If you wish to discard electrical and
electronic equipment, please contact your
dealer or supplier for further information.
Information on disposal in other
countries outside the European Union
These symbols are only valid in the
European Union. If you wish to discard
these items, please contact your local
authorities or dealer and ask for the correct
method of disposal.
Note for the battery symbol (bottom
two symbol examples):
This symbol might be used in combination
with a chemical symbol. In this case it
complies with the requirement set by the
Directive for the chemical involved.
Document Version 2011-09 Operating Instructions 9
Additional Information

Table of Contents
Before Operating the Telephone ..........................................................12
Accessory Information ...................................................................................................12
Location of Controls .......................................................................................................13
Screens ............................................................................................................................22
Status Icons .....................................................................................................................22
Soft Buttons and Soft Button Icons ..............................................................................23
Basic Operations .............................................................................................................25
Confirming Your Extension Number ...............................................................................25
Going off- and on-hook ...................................................................................................25
Adjusting the Volume .....................................................................................................25
Feature Operations ................................................................................27
Making Calls ....................................................................................................................27
Making a Call ..................................................................................................................27
Making a Call from the Phonebook List ..........................................................................27
Dialling by Using Call Logs .............................................................................................28
Redialling the Last Number You Dialled (Redial, Last Number) ....................................28
One-touch Dialling (KX-UT133/KX-UT136 only) ............................................................28
Receiving Calls ................................................................................................................29
Receiving a Call .............................................................................................................29
Rejecting Calls ...............................................................................................................29
Holding a Call ..................................................................................................................30
Receiving a Second Call (Answering Call Waiting) .....................................................31
Talking to Two Parties Alternately (Call Splitting) .......................................................31
Transferring a Call (Call Transfer) .................................................................................32
To Transfer with One Touch (One-touch Transfer) (KX-UT133/KX-UT136 only) ..........32
Mute ..................................................................................................................................32
Conference Call (Local Three-way Conference) ..........................................................33
Making a Conference Call ..............................................................................................33
Removing a Party from the Conference .........................................................................33
Ending a Conference Call ..............................................................................................33
Checking Messages ........................................................................................................34
Checking New Messages ...............................................................................................34
Checking Missed Calls ...................................................................................................34
Call Forwarding/Do Not Disturb .....................................................................................35
Logging in to or Logging out of a Group (KX-UT133/KX-UT136 only) .......................35
Logging in to or Logging out of an ACD (Automatic Call Distribution) Group .................35
Flexible Buttons (KX-UT133/KX-UT136 only) ...............................................................36
Customising the Telephone ..................................................................37
Phonebook List ...............................................................................................................37
Adding a New Phonebook Entry ....................................................................................37
Adding a Phonebook Entry from the Incoming Call Log .................................................37
Editing a Phonebook Entry .............................................................................................37
Searching for a Phonebook Entry ..................................................................................38
Deleting a Phonebook Entry ...........................................................................................38
Export/Import Phonebook Entries ..................................................................................38
User Settings ...................................................................................................................39
Accessing the Settings ...................................................................................................39
Available Settings ...........................................................................................................40
Settings Details ..............................................................................................................42
Entering Characters ........................................................................................................50
10 Operating Instructions Document Version 2011-09
Table of Contents

Web User Interface Programming .................................................................................58
Installation and Setup ............................................................................59
Attaching/Removing the Stand ......................................................................................59
Connections ....................................................................................................................62
Wall Mounting ..................................................................................................................66
Hooking the Handset ......................................................................................................71
Using a Headset ..............................................................................................................73
Setting Up the Unit ..........................................................................................................73
Maintaining the Unit ........................................................................................................74
Initialising the Unit ..........................................................................................................74
Restarting the Unit ..........................................................................................................74
Cleaning the Unit ............................................................................................................74
Appendix .................................................................................................75
Specifications ..................................................................................................................75
Troubleshooting ..............................................................................................................77
Common Issues and Solutions .......................................................................................77
Error Messages ..............................................................................................................80
Revision History ..............................................................................................................81
Software File Version 01.025 .........................................................................................81
Open Source Software ...........................................................................82
Index..............................................................................................................86
Document Version 2011-09 Operating Instructions 11
Table of Contents

Before Operating the Telephone
Accessory Information
Included Accessories
Handset (1) Handset Cord (1)
Stand (1)
For KX-UT113/KX-UT123: For KX-UT133/KX-UT136:
Note
•The illustrations may differ from the appearance of the actual product.
Optional Accessories
Optional AC Adaptor*1 •For KX-UT113X/KX-UT123X/KX-UT133X/KX-UT136X:
KX-A239AL (PQLV206AL)/KX-A239BX (PQLV206CE)/
KX-A239UK (PQLV206E)/KX-A239X (PQLV206)
•For KX-UT113NE/KX-UT123NE/KX-UT133NE/KX-UT136NE:
KX-A239CE (PQLV206CE)
•For KX-UT113RU/KX-UT123RU/KX-UT133RU/KX-UT136RU:
KX-A239BX (PQLV206CE)
•For users in Malaysia, Singapore, Hong Kong, and Saudi Arabia:
KX-A239EJ (PQLV206E)
Wall Mount Kit •For KX-UT113/KX-UT123:
KX-A432X
•For KX-UT133/KX-UT136:
KX-A433X
*1 To order an optional AC adaptor, please order using the "KX-A239" model number.
12 Operating Instructions Document Version 2011-09
Before Operating the Telephone

Location of Controls
Front View
For KX-UT136X:
F
AE BCD
KLM NOP QR HGIJ
For KX-UT136NE:
F
AE BCD
KLM OPQR HGIJ N
Document Version 2011-09 Operating Instructions 13
Before Operating the Telephone

For KX-UT136RU:
F
AE BCD
KLM NOP QR HGIJ
For KX-UT133X:
F
AE BCD
KLM NOP QR HGIJ
14 Operating Instructions Document Version 2011-09
Before Operating the Telephone

For KX-UT133NE:
F
AE BCD
KLM NO P QR HGIJ
For KX-UT133RU:
F
AE BCD
KLM NOP QR HGIJ
Document Version 2011-09 Operating Instructions 15
Before Operating the Telephone

For KX-UT113X/KX-UT123X:
F
AEB CD
KLM N OP
R
HIJG
For KX-UT113NE/KX-UT123NE:
F
AEB CD
KLM N OP
R
HIJG
16 Operating Instructions Document Version 2011-09
Before Operating the Telephone

For KX-UT113RU/KX-UT123RU:
F
AEB CD
KLM N OP
R
HIJG
LCD (Liquid Crystal Display)
KX-UT136 is equipped with a 6-Line LCD.
KX-UT113/KX-UT123/KX-UT133 is equipped with a 3-Line LCD.
KX-UT123/KX-UT133/KX-UT136 is equipped with an LCD backlight.
Soft Buttons (S1 to S4)
S1 to S4 (located below the display) are used to select the item displayed on the bottom line of the display.
Navigator Key
Used to adjust the volume or select desired items.
ENTER
Used to assign the selected item.
Message/Ringer Lamp
When you receive a call or Hold Recall, the lamp flashes green.
When someone has left you a message, the lamp stays on red.
Handset Hook
Keeps the handset stable when the unit is mounted on a wall. For details, see "To Lock the Handset Hook
when the Unit is Wall Mounted (Page 71)".
FORWARD/DO NOT DISTURB/
Used to set Call Forwarding or Do Not Disturb on your extension.
CONFERENCE/
Used to establish a local three-way conference.
REDIAL/
Used to redial the last dialled number.
FLASH/RECALL/
Used to disconnect the current call and make another call without hanging up.
MESSAGE/
Used to access your voice mailbox.
HOLD/
Used to put a call on hold.
Document Version 2011-09 Operating Instructions 17
Before Operating the Telephone

When a call is on hold, the Hold lamp (KX-UT113/KX-UT123 only) flashes red.
MUTE/AUTO ANSWER/
Used to receive an incoming call in hands-free mode or mute the microphone/handset during a
conversation.
TRANSFER/
Used to transfer a call to another party.
SP-PHONE (Speakerphone)/HEADSET/
Used for performing hands-free operations. When the SP-PHONE is used, the lamp on the SP-PHONE
(KX-UT133/KX-UT136 only) or the lamp above the SP-PHONE (KX-UT113/KX-UT123 only) turns red.
When muted, the lamp flashes red.
CANCEL
Used to cancel the selected item.
Flexible Buttons/Flexible Button Lamps (KX-UT133/KX-UT136 only)
Used to make or receive calls, or perform the feature that has been assigned to the button. The flexible
button lamp shows the status of each flexible button. For details, see "Flexible Buttons (KX-UT133/
KX-UT136 only) (Page 36)".
MIC
Used for hands-free conversation.
18 Operating Instructions Document Version 2011-09
Before Operating the Telephone

Left Side View
For KX-UT133/KX-UT136:
BA
For KX-UT113/KX-UT123:
B
EHS Jack (KX-UT133/KX-UT136 only)
Headset Jack
Document Version 2011-09 Operating Instructions 19
Before Operating the Telephone

Bottom View
For KX-UT133/KX-UT136:
CD
BA
For KX-UT123:
ACD B
For KX-UT113:
AD B
DC Jack
20 Operating Instructions Document Version 2011-09
Before Operating the Telephone