PAX A920 User manual

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20181023 v1.00
A920 Android Countertop Terminal
Intelligence of an ECR in a handheld point of sale.
Powered by Android
The PAX A920 is an elegantly designed compact
secure portable payment terminal powered by an
Android operating system. The A920 comes with a
large high definition color display. A thermal printer
that is neatly hidden to maximize usable screen area
for customer facing transactions. Includes NFC
contactless and electronic signature capture. Great
battery life for portable use.
Supported by the PAXSTORE open software
distribution platform, within which payment service
providers create and manage their own independent
app store marketplaces.
With a range of communication options to choose
from, including cellular and Wi-Fi. Including the
battery, the A920 is always connected, ensuring peak
performance during business hours.
The A920 Quick Reference Guide is to help
you with step by step instructions for basic
transactions and functions.
*PAX Technology, Inc. is not responsible
for the content, quality, accuracy or
completeness of any information or
materials contained in on these
p
ages. PAX Technology, Inc. does not
endorse any content, viewpoints,
p
roducts, or services contained on these
p
ages and shall not be held liable for any
losses caused by reliance on the accuracy,
reliability or timeliness of such
information. Any person or entity that
relies on any information obtained from
these pages does so at his/her own risk.
A920 Quick Reference Guide
Restaurant
PAX
TECHNOLOGY®
PAX Technology
®
Customer Support
[email protected]
[phone]
www.pax.us

A920 Credit Sale w/Tip
Step 1. From the idle screen select the
transaction type [Sale].
Step 2. Please enter the sale amount and
select [CONFIRM].
A920 Credit Sale w/Tip
Step 3. Enter the tip amount and select
[CONFIRM] or enter [0] for no tip or select
[CONFIRM] to bypass tip entry and add the tip
later.
Step 4. Insert, swipe or manually enter
the card number.
A920 Credit Sale w/Tip
Step 5. Enter the Server ID and select
[CONFIRM].
Step 6. Sign card holder signature on the
screen and then select [CONFIRM] to
accept or [CLEAR] to clear the signature
and retry the signature or [CANCEL] to
print the receipt with the signature line.
PAX Technologies, 8880 Freedom Crossing Trail, Building 400,
3rd Floor Suite 300, Jacksonville, Florida 32256
2

A920 Credit Sale w/Tip
Step 7. Please remove the card.
Step 8. The terminal will display the
transaction status.
A920 Credit Refund
Step 1. From the idle screen select the
transaction type [Refund].
Step 2. Select the how the terminal will apply
the refund. Select [By Carenum] to use the
original card number or select [RefNo] to use
the original transaction reference number.
A920 Credit Refund
Step 3. Please enter the refund amount
and select [CONFIRM].
Step 4. Swipe or manually enter the card
number.
PAX Technologies, 8880 Freedom Crossing Trail, Building 400,
3rd Floor Suite 300, Jacksonville, Florida 32256
2

A920 Credit Refund
Step 5. Enter the server ID and select
[CONFIRM].
Step 6. Sign card holder signature on the
screen and then select [CONFIRM] to
accept or [CLEAR] to clear the signature
and retry the signature or [CANCEL] to
print the receipt with the signature line.
A920 Credit Refund
Step 7. The terminal will display the
transaction status.
A920 Credit Void Sale
Step 1. From the idle screen select the
transaction type [Void Sale].
A920 Credit Void Sale
Step 2. Input the original transaction
number and then select [CONFIRM].
Step 3. Enter the Server ID and select
[CONFIRM].
PAX Technologies, 8880 Freedom Crossing Trail, Building 400,
3rd Floor Suite 300, Jacksonville, Florida 32256
3

A920 Credit Void Sale
Step 4. Select [CONFIRM] if the displayed
transaction is the one to be voided. Scroll
screen up to locate the confirm button.
Step 5. Sign card holder signature on the
screen and then select [CONFIRM] to
accept or [CLEAR] to clear the signature
and retry the signature again or [CANCEL]
to print the receipt with the signature line.
A920 Credit Void Sale
Step 6. The terminal will display the
transaction status.
A920 Forced Sale
Step 1. From the idle screen select the
transaction type [Forced].
A920 Forced Sale
Step 2. Please enter the sale amount and
select [CONFIRM].
Step 3. Swipe or manually enter the card
number.
PAX Technologies, 8880 Freedom Crossing Trail, Building 400,
3rd Floor Suite 300, Jacksonville, Florida 32256
4

A920 Forced Sale
Step 4. Enter the Auth Code of the original
transaction and then select [CONFIRM].
A920 Forced Sale
Step 5. Enter the Server ID and select
[CONFIRM].
A920 Forced Sale
Step 6. Sign card holder signature on the
screen and then select [CONFIRM] to accept or
[CLEAR] to clear the signature and retry the
signature again or [CANCEL] to print the receipt
with the signature line.
Step 7. The terminal will display the transaction
status.
A920 Tip Adjust
Step 1. From the idle screen select the
[FUNC] option.
Step 2. From the Func menu select the
[Tip Menu].
PAX Technologies, 8880 Freedom Crossing Trail, Building 400,
3rd Floor Suite 300, Jacksonville, Florida 32256
5

A920 Tip Adjust
Step 3. From the Tip Menu select the
desired search format. To search by
operator ID select [By Operator].
Step 4. Select the desired transaction.
A920 Tip Adjust
Step 5. The transaction details will be displayed.
Scroll the screen to display the Adjust option. To
adjust the tip, select [ADJUST].
Step 6. Enter the tip amount and select
[CONFIRM].
A920 Tip Adjust
Step 7. To confirm the tip amount
adjustment, select [OK]. To cancel the tip
amount adjustment select Cancel.
Step 8. The terminal will display the
transaction status.
PAX Technologies, 8880 Freedom Crossing Trail, Building 400,
3rd Floor Suite 300, Jacksonville, Florida 32256
6

A920 Close Batch
Step 1. From the idle screen select
the [FUNC] option.
Step 2. Select the [Batch] option.
A920 Close Batch
Step 3. When prompted “Batch Close” select
[Batch Close] to close the batch or select [X]
to cancel the batch close.
Step 4. To close the batch with untipped
transactions, select [OK]. To cancel the batch
close select, Cancel.
A920 Close Batch
Step 5. The terminal will display the batch
close status.
A920 Reprint Last
Step 1. From the idle screen select the
[FUNC] option.
PAX Technologies, 8880 Freedom Crossing Trail, Building 400,
3rd Floor Suite 300, Jacksonville, Florida 32256
7

A920 Reprint Last
Step 2. Select the [Print] option.
Step 3. To reprint the last transaction, select the
[Print Last] option.
PAX Customer Support
For quesons or help with the terminal please contact
your service provider or PAX customer support.
PAX Technology Inc.
E. [e-mail]
T. (877) 859‐0099
W. www.pax.us
This document is provided to you for informaonal
purposes only. All features and specificaons are
subject to change without noce.
PAX are either trademarks or registered trademarks of
PAX Technology Limited in China and/or other
countries.
All other trademarks or brand names are the
properes of their respecve holders. Copyright 2016,
PAX Technology Limited, All Rights Reserved.
FCC Regulations
This device complies with part 15 of the FCC Rules.
Operaon is subject to the following two condions:
(1) This device may not cause harmful interference and
(2) this device must accept any interference received,
including interference that may cause undesired
operaon. This equipment complies with Part 68 of
the FCC rules and the requirements adopted by the
ACTA. On the body of this equipment is a label that
contains among other informaon a product idenfier.
If requested, this number must be provided to the
telephone company. RF Exposure Informaon. This
device meets the government’s requirement for
exposure to radio waves. This device is designed and
manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the
Federal Communicaons Commission of the U.S.
government.
RF Exposure
This device meets the government’s requirement
for exposure to radio waves. This device is
designed and manufactured not to exceed the
emission limits for exposure to radio frequency
(RF) energy set by the Federal Communicaons
Commission of the U.S. Government
PAX Technologies, 8880 Freedom Crossing Trail, Building 400,
3rd Floor Suite 300, Jacksonville, Florida 32256
8