PAX A920 User manual

0333 123 1243
www.qixpay.com
[email protected]
User Guide
PAX A920

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Introduction
The PAX A920 is an impressively designed premium
payment device, combining the featuresof an Android
tablet with a powerful payment terminal. It accepts a
variety of paymentmethods, including contactless, QR
code scan, mobile and wallet payments, Chip & PIN
andMagstripe. With Wi or 4G connectivity, the A920
can operate with your own WIFI network orin mobile
environments.
Your Account
The QixPay team will make sure your A920 is set up and
ready to use straight outof the box, saving you time and
ensuring you’re ready to collect card payments right
away.
All you need to do is login and connect to your WIFI. If
you have a 4G model of the A920, yourSIM will already
be installed on your device and should automatically
connect to 4G.
You will be provided with a user ID and password to log
into the A920 device prior todelivery. You can also track
your payments on your Merchant Portal.
What’s in the box
The PAX A920 includes the
followingitems in the box:
• A920 Terminal
• Three-pin plug power adapter
• European power adapter
• USB to Micro USB cable
• Thermal paper roll

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Features
EMV Reader
Front Facing
Camera
Reader
Contactless Area
LCD Screen
Volume +
Volume -
USB Type-C Port
Contactless Area
MAC Address
Label
5MP Rear Camera
POGO PINS
Hatch
Printer Hatch
Symbols & Icons
Battery fully charged
Wi connection present:
75% signal strength shown
No cellular connection present
Card inserted
Battery charging
Cellular connection present:
75% signal strength shown
Contactless reader
Number of stored transactions
Battery issue -
contact support
Cellular connection present:
No internet connection
Insert card
Terminal connected to PC

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Power On/O
You can turn on the A920 by
pressing and holding the small
rectangle button on the right side
of the terminal for 2-4 seconds and
then release.
To turn o the device hold down the
same button until you are presented
with the four options:
• Airplane mode
• Vibration
• Reboot
• Power o
Select ‘Power O’, then select again.
The device will then shut down.
Accessing the Menu &
Logging in
Once you have turned on your
device you will be presented with
the axept GO home screen. This will
display the Burger Menu in the top
right corner, the date and time and
a blue “Payment” button.
Select the blue “Payment” button
and wait for the User Credentials
screen to load. You will be asked
to login using your User Id and
Password.
Once you have logged in you will be
taken to the menu screen. This is
split into “Main Menu” and “Admin
Menu”.
Charging Instructions
Before starting up the A920, the
battery should be fully charged.
Charge the device by plugging the
USB end of the cable into a PC or
power supply and then plug the Mini
USB end into the port on the left
side of the terminal.
Charge the battery until full.

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Wi-Fi Setup
To turn on your WIFI you will need to login to your device and navigate to the Main Menu. Select the Burger Menu
in the top right hand corner and select “Wi Settings” from the drop down menu. If your Wi setting is turned o,
click the slider to turn it on. You will then see a list of available networks.
If the desired Wi-Fi network is not displayed you will need to manually connect
to the network. To do this, scroll to the bottom of the available network list and
select the “Add Network” option. Enter the details of your network and save.
NOTE: We recommend using WIFI whenever possible to conserve your 4G data.
Select the desired Wi-Fi network,
input the Wi-Fi password and select
“Connect”. When the terminal has
successfully connected to the wi
the status will show Select the
desired Wi-Fi network, input the
Wi-Fi password and select “Connect”.
When the terminal has successfully
connected to the wi the status
will show as “connected” under the
network name.
Select the back button to return
the settings menu or to exit. as
“connected” under the network
name.
Select the back button to return the
settings menu or to exit.
GPRS Setup
If you have chosen a 4G model of the A920 your SIM
card will already be installed in the device when you
receive it. The device should automatically connect to
the mobile network once turned on. We recommend
that you login to your device and set up your WIFI on
your 4G also.
NOTE: The 4G model will have no more than 1GB of
data per month. Once the mobile data is exhausted you
can still process transactions via Wi. Your mobile data
will refresh every month.
We recommend using WIFI whenever possible to
conserve your 4G data.

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Accepting Payments
To start accepting payments, simply
navigate to the Main Menu and
select “Sale” from the options. You
will be asked to enter the amount
of the sale. You will then be asked
if you want to add gratuity, either
select No or select Yes and enter the
desired amount.
You will then be asked if you want
to add a reference number for
the transaction. You can skip this
step if you wish. The sale screen
will then appear. The payment is
now ready to be made. Ask the
customer to present their card
either by Contactless, Chip and Pin
or Magstripe.
Quick Data Display
On the Main Menu screen you will
nd a small data display that will
give you some quick information
about your device.
This includes:
• Your connection type
• Your signal strength
• Your number of stored
transactions
• Your user ID
• Your department ID
• Your terminal ID
• Your merchant ID
• Your last Z Report date and time
• Your last update date and time

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Accepting Payments
If the customer wishes to pay by
Contactless payment, the device will
ask if you want to print a customer
copy of the receipt. Select either
yes or no. The receipt will print
automatically.
When paying by Chip and Pin you
will be asked if cashback is required.
If your customer would like
cashback select yes and enter the
desired amount.
Otherwise select no. The sale screen
will then conrm how much the sale
amount and ask the customer to
enter their pin.
Once the customer has entered their
pin the “processing transaction”
screen will appear.
Once it is complete the Merchant
and Customer receipts will print
and the customer will be asked to
remove their card.

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Refunding A Payment
If you need to issue a Card Not
Present payment or refund, select
the “Card Not Present” button in
the main menu. You will be asked if
you are issuing a refund or taking a
payment. You will then be given two
options, “Mail Order” or “Telephone
Order”
After selecting the type of order,
you will need to enter the sale
amount, the card number, the expiry
date, the CSC number, the card
holders billing information (such as
house number and postcode) and
enter a reference number for the
transaction.
Then select “Start Transaction”.

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Uploading Transactions
You can upload your transactions by
selecting the “Submit Transactions”
button from the Main Menu. The
upload will then start automatically.
Once complete, you will see a green
tick on the screen to let you know
the upload was successful. You will
then be taken back to the main
menu.
Testing the connection
To test the device connection, select
the “Test Connection” button on the
Main Menu.
Administration Tools
You can access the Admin Tools by
selecting “Admin Menu” in the menu
settings.
This will give you access to the
following options:
• System Info
• Test Connection
• Submit Transactions
• Z Report
• X Report
• History Report
• Reprint Z Report
• Reprint Manager
• Download Manager

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Printing Z Reports (End of Day)
To print end of day reports navigate to the Admin Menu and select the “Z
Report” option. The device will then automatically start printing the end of
day report.
The Z Report will tell you:
• How many sales you’ve made
• The total sale amount
• The number of refunds you’ve made
• The total refund amount
• The net total sales for the day.
It will also break down cashback, gratuity and vouchers, card types and the
amount taken on each card type.
Printing History Reports
History reports will give you a detailed look at transactions on your A920.
This will include:
• Whether the transactions was a sale or refund
• The amount taken/refunded
• The type of payment
• Whether the transaction was approved
• The date and time of the transaction
• The receipt number
• The last three digits of the customer’s primary account number

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Printing Receipts
Most receipts will automatically print
at the end of a transaction. When
taking Contactless payments you will
be asked if you require a customer
copy of the receipt.
You can change your receipt printing
preferences by:
• Navigating to the Main Menu
• Selecting the Burger Menu in the
top right corner
• Selecting App Settings from the
dropdown menu
• Changing your receipt settings
Reprinting Receipts
f you need to reprint a receipt you
can do this by accessing the Admin
Menu and selecting the “Reprint
Manager” button. You will be given
the option to either reprint the last
receipt or reprint a specic receipt
by entering the receipt number. You
will nd the receipt number on your
Merchant copy of the receipt.

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
How to Change
the Paper Roll
To remove and replace the thermal
paper roll, turn the terminal over.
Near the top back side of the
terminal place your nger under the
paper lid release lever and pull the
entire lid assembly away from the
terminal. To remove the paper, roll
simply pull the paper roll out.
To install a new thermal paper roll,
drop in the paper roll with the paper
pulling from the back and out the
top of the roll. Pull about 2” of paper
out and close the lid until the lid
snaps into place. It is important the
lid is fully closed so that the paper
roll fully engages the paper. Tear o
any excess paper.
Removing & Replacing the Battery
To remove and replace the battery,
position the A920 to show the
backside of the terminal.
Next locate the battery cover and
slide the lock slide switch to the
right.
The lock slide switch is tightly
secured, we recommend that you
apply pressure using your ngernails
rather than your thumb. Lift the
battery cover from the base and
pivot the lid upwards and remove.
Next lift the battery from the bottom
side and swing it upwards from the
bottom and pull out.
To install a battery, rst remove the
protective cover over the battery
connectors. Then insert the battery
with the gold connectors towards
the top right side.
Slide the battery upwards and then
carefully push the bottom into place.
Insert the top of the battery lid into
the lid hinges and then lower the
bottom of the lid cover until it is
ush with the case.
Slide the lock slide switch back to
the left.

1 Westleigh Oce Park,
Scirocco Close, Moulton Park,
Northampton, NN3 6BW
0333 123 1243
www.qixpay.com
[email protected]
PAX A920
Updating the Device
If you need to update the device
settings, navigate to the Admin
Menu and select the “Download
Manager” button. You can then
choose to update the device.
The device will then check for any
available updates. If the device nds
any updates to download it will
automatically start the process. If
there are no updates to download
you will be taken back to the main
axept GO screen where you will
need to select the
“Payment” button and log in again.
CUSTOMER SERVICE
If we can be of further
assistance, please contact
Customer Services at
QixPay on
0333 123 1243.