PAX S300 User manual

Paymark EFTPOS (MOD)
PaxS300Combo (with S800 or S80/c)

2
TERMINAL HARDWARE
Which Plugs Go Where?
S80c
S800
S300 PINpad
Paper Rolls
SETTING UP YOUR EFTPOS EQUIMENT
TRANSACTIONS OVERVIEW
Contactless Transactions
Electronic Oine Vouchers
Manual (standalone) EFTPOS
Transaction Types
Purchase
Purchase with Signature
Cash Out
Purchase + Cash Out
MOTO Purchase
Refund
MOTO Refund
ADMINISTRATIVE FUNCTIONS
Payment Application Menu
Menu Navigation
Common Admin Functions
Manual Logon
Manual Settlement
Print (Shift) Totals
Stored Totals
Settlement Inquiry
Reprint Last Receipt
Oine Transactions
MERCHANT and COMMUNICATION SETTINGS
Print Current Conguration
Conguration Update
Network Comms Check
Network Signal Icons
Broadband/Fibre and Dial-up Settings
TMS
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CONTENTS

3
SmartpayUser Guide Pax S300 Combo (with S800 or S80/c)
Smartpay two-piece countertop EFTPOS is a Pax S300 customer facing touchscreen PINpad plugged
into a merchant facing Pax S80c or Pax S800 base unit.
For EFTPOS terminal enquiries, issues or support contact Smartpay Technical Helpdesk on
0800 476 278 or email [e-mail]
Which Plugs Go Where?
On the back of your S80/c and S800 EFTPOS terminals there are ports available for plugging in
the required cables. These ports are labelled but can be dicult to read. For ease of use we have
included diagrams and descriptions.
LAN/ An Ethernet cable should be plugged in here to connect the terminal to a
Broadband/Fibre Internet connection.
LINE If you use a dial-up Internet connection the phone cable should be plugged in here.
POWER The power cable supplied with your terminal plugs in here. Plug the other end
into your wall socket or a power strip.
RS232A If you are using a Keylink interface to your ECR/POS system connect the
Keylink cable or accessory supplied here.
PINPAD Plug the S300 PINpad in here for two-piece EFTPOS setup.
NOTE: When the S300 is plugged into an S800 you will need to pull the power
cable or turn S800 o at the wall to manually power o the S300.
TERMINAL HARDWARE
CONTACT

4
S80c
S800
S300 PINpad
Thermal Receipt Printer
(lift ap to change paper roll)
Paper Cutter
Contactless Reader/LEDs
LED Display Screen
Power On/O Key
Card Chip Slot
Paper Cutter
Contactless LEDs
(will appear along top of PRESENT CARD)
Colour Display Screen
Page Up/Down Arrows
Cancel/Power On/O Key
Clear/Back/NO Key
Contactless LEDs
(will appear along top of PRESENT CARD SCREEN)
Colour Display Touch Screen
Cancel/Power On/O Key
Clear/Back/NO Key
Printer Cover Release Key
F1 - F4
Card Swipe Reader
Menu Key
Enter/Accept/Logon Key
Printer Cover Release Key
(lift ap to change paper roll)
Card Swipe Reader
Menu Key
Enter/Accept/OK Key
Chip Card Slot
PINPad Cable
(plug other end of cable into base unit PINpad port)
Card Swipe Reader
Enter/Accept/OK Key
Chip Card Slot
LAN RS232A
LINE PINPAD
POWER MINI USB
LAN/ LINE POWER RS232A PINPAD

5
SmartpayUser Guide Pax S300 Combo (with S800 or S80/c)
PAPER ROLLS
SETTING UP YOUR EFTPOS EQUIPMENT
TRANSACTIONS OVERVIEW
S80/c and S800 terminals use standard 57mm (w) x 50mm (dia) thermal paper rolls.
Replacing printer paper:
1. Engage printer cover release ap to open printer bay.
2. Remove existing roll core and place new roll in printer well (when replacing a paper roll, the
tongue of paper should be feeding up and over; out towards the top of the terminal).
3. Pull out tongue of paper so it is coming out of feeder and close the printer cover.
To order paper rolls or other accessories please contact Smartpay on 0800 476 278 or visit our
website smartpay.co.nz
Please read the Getting Started Letter that is provided with your Smartpay EFTPOS equipment. Our
technical helpdesk team (THD) can be contacted if you would like any assistance and to release the
security key and perform your initial Logon.
1. Place the S80/c or S800 base unit face down on the counter.
2. Plug the barrel end connector of the power adapter cord, into the “POWER” socket.
3. Plug the appropriate communication cords into their communication sockets:
- For Broadband/Fibre Internet plug the Ethernet cable into the “LAN” socket.
- For Dial-up Internet plug the phone cable into the “LINE” socket.
4. Plug the S300 cord into the “PINPAD” socket.
5. Tuck cables into the recessed cable tidy guides as required.
6. Turn all hardware right side up.
7. Plug into mains power and switch on by pressing and holding the power button on base unit.
8. Terminal will perform boot up sequence.
9. Contact Smartpay THD to release security key and perform initial Logon.
For a more consistent contactless card experience the swipe/insert quick start option has been
removed. To follow best security practices for payment card handling the customer should always
present their own card (swipe/insert/tap) to the terminal wherever possible.
In a 2-piece EFTPOS setup – once the transaction has prompted for a card it can only be cancelled on
the S300 PINpad.

6
CONTACTLESS TRANSACTIONS
ELECTRONIC OFFLINE VOUCHERS
Smartpay EFTPOS terminals can accept contactless payment cards and smart devices. Merchants can have
contactless acceptance enabled or disabled through their Merchant bank. If contactless payment functionality is
enabled, then once the transaction value is entered the Paywave/Paypass/tap-and-go card PRESENT option will be
oered automatically for valid transaction types.
The S300 PINpad prompts the customer to PRESENT/ INSERT/ SWIPE their card. Merchants should oer the S300 to
their customer to complete the transaction; instructing them (if required) to present their card over the screen where
the blue light is ashing. It is best security practise for the customer to perform these steps themselves. The merchant
should not take the customers payment card unless necessary.
CREDIT CARD is the default account for all contactless transactions. Account selection is not required. For
transactions over the industry prescribed limit currently (NZD$80) the customer will be prompted to enter their PIN to
complete the transaction.
This is the symbol for
contactless transactions. The
symbol will be displayed on
the PRESENT CARD screen
and coloured LED boxes ash
along the top of the screen:
BLUE LED = Awaiting card presentation
BLUE + YELLOW LED = Card presented
Contactless available: No contactless available:
Electronic Oine Voucher (EOV) enables your business process EFTPOS transactions if your terminal has gone oine.
EOV is not designed to function as a secondary connectivity option. EOV allows for emergency processing capability
when unforeseen situations such as a loss of network or connectivity occur. To nd out more about EOV, contact the
Paymark Customer Care Centre on 0800 729 627.
How does it work?
If the EFTPOS terminal encounters an issue connecting to the Paymark network, it will automatically revert to oine
mode after two failed transactions. “EFTPOS OFFLINE” will be displayed on terminal screen. Your terminal can store
up to 99 EOV transactions (to maximum allowed value). Once a successful connection has been made with Paymark,
the terminal will automatically send stored oine transactions through for processing.
All EOV transactions require the customer signature on the Merchant EFTPOS receipts instead of PIN verication.
Merchants must keep all signed Merchant Receipts to verify EOV transactions. Refund and Cash Out transaction
types are not supported in EOV mode.
Most customers will automatically be enabled for oine mode but it can be enabled or disabled by your merchant bank.
PRESENT CARD
SWIPE/INSERT CARD SWIPE/INSERT CARD
TOTAL $--.-- TOTAL $--.--
BLUE + YELLOW + GREEN LED = Card read successful
RED LED = Card read failed

7
SmartpayUser Guide Pax S300 Combo (with S800 or S80/c)
MANUAL (STANDALONE) EFTPOS
TRANSACTION TYPES
• EFTPOS terminal is not connected to POS
• The idle screen displays transaction options
• To start a transaction the operator selects transaction type required and types in amount
1. PURCHASE
2. CASH
3. PUR/CASH
4. REFUND
IDLE SCREEN S800 (1 PIECE) S800 PAGE 2 (1 PIECE)
dd/mm/yy time dd/mm/yy time
dd/mm/yy time
PAYMARK EFTPOSPAYMARK EFTPOS
IDLE SCREEN S300
(IF USING 2-PIECE COMBO)
PAYMARK EFTPOS
1. AUTH
2. FINALISE
PGUP PGDWN PGUP PGDWN
• When in manual mode the S800 (or S80/c) idle screen displays a standard TRANSACTION MENU
• To start any of the main 4 transaction types – select corresponding keypad number
• To access secondary transaction types – press up/down ARROW keys
• To tab between the transaction type screens press up/down ARROW keys
• Press MENU key to access EFTPOS MAIN MENU
• Press CANCEL key to access APPLICATIONS MENU
(if more than one terminal application is loaded)
• Press CANCEL →MENU (or FUNCTION) key to access APP MANAGER
PURCHASE Standard Purchase/Sale transaction using an EFTPOS/CREDIT/DEBIT card.
CASH Cash Out transaction using an EFTPOS/CREDIT/DEBIT card.
PUR/CASH Combined Purchase/Sale and Cash Out transaction using an EFTPOS/CREDIT/DEBIT card.
REFUND Refund transaction using an EFTPOS/CREDIT/DEBIT card.
AUTH Hospitality transaction type to request pre-authorisation of funds on CREDIT card
(usually for room or vehicle hire).
Hospitality functionality must be approved by Merchant bank before it can be enabled on terminal.
FINALISE Hospitality transaction type to complete (Finalise) transaction from a previous a
pre-authorisation on CREDIT card (usually for room or vehicle hire).

8
PURCHASE
1. Operator selects 1.PURCHASE on base unit and types in PURCHASE amount
2. Press ENTER on base unit and PINpad will prompt customer to PRESENT INSERT or SWIPE CARD
3. Operator gives PINpad to customer
4. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to select account and enter PIN
b. Tap - customer follows screen prompts if required
5. Base and PINpad display ACCEPTED or DECLINED result
6. EFTPOS Receipt will be oered (depending on receipt print/prompt settings)
7. EFTPOS terminal returns to idle screen ready for next transaction
PURCHASE WITH SIGNATURE
In some cases, the customer may be able to select ENTER instead of using their PIN. If this happens the
Merchant Receipt will print with a space for the customer to sign in. The terminal will require the operator
to verify the customer signature and conrm the transaction.
Your merchant agreement states you must keep a copy of your signed Merchant Receipts. These will be
used to verify the transaction should it be disputed.
CASH OUT
(Contactless not available with cash out transaction type)
1. Operator selects 2.CASH on base unit and types in Cash Out amount
2. Press ENTER on base unit and PINpad will prompt customer to INSERT or SWIPE CARD
3. Operator gives PINpad to customer
4. Customer inserts or swipes card
5. Customer follows screen prompts to select account and enter PIN
6. Base and PINpad display ACCEPTED or DECLINED result
7. EFTPOS Receipt will be oered (depending on receipt print/prompt settings)
8. EFTPOS terminal returns to idle screen ready for next transaction
PURCHASE + CASH OUT
(Contactless not available with cash out transaction type)
1. Operator selects 3.PUR/CASH on base unit
2. Operator type in Purchase amount on base unit then press ENTER
3. Operator type in Cash out amount on base unit then press ENTER
4. PINpad will prompt customer to INSERT or SWIPE CARD
5. Operator gives PINpad to customer
6. Customer inserts or swipes card
7. Customer follows screen prompts to select account and enter PIN
8. Base and PINpad display ACCEPTED or DECLINED result
9. EFTPOS Receipt will be oered (depending on receipt print/prompt settings)
10. EFTPOS terminal returns to idle screen ready for next transaction

9
SmartpayUser Guide Pax S300 Combo (with S800 or S80/c)
MOTO PURCHASE
MOTO functionality can be enabled for merchants who process telephone or mail order sales. MOTO
should only be used in situations where cardholder authorisation is given for the transaction and the
physical card is not present to be used at the terminal.
1. Operator selects 1.PURCHASE on base unit and types in PURCHASE amount
2. Press ENTER on base unit and PINpad will prompt user to PRESENT INSERT or SWIPE CARD
On PINpad:
3. Operator should press ENTER
4. Operator types in 16-digit card number - press ENTER
5. Operator types in card expiry date [mm/yy] - press ENTER
6. Operator is prompted to enter card CSC - select YES or NO and follow screen prompts
7. Operator selects appropriate MOTO TYPE option
8. Operator selects CRD account type
9. Base and PINpad display ACCEPTED or DECLINED result
10. EFTPOS Receipt will be oered (depending on receipt print/prompt settings) - you should always print
a copy of MOTO receipts
11. EFTPOS terminal returns to idle screen ready for next transaction
REFUND
Merchants are enabled for refund transactions and provided a Merchant Refund Card by their merchant
bank. Merchants should contact their bank to request this service and the card.
1. Operator selects 4.REFUND on base unit and types in REFUND amount
2. Press ENTER on base unit and PINpad prompts for MERCHANT REFUND CARD
On PINpad:
3. Operator swipes MERCHANT REFUND CARD and enters REFUND PIN
4. PINpad will display refund amount and prompt customer to PRESENT INSERT or SWIPE CARD
5. Operator gives PINpad to customer
6. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to select account and enter PIN
b. Tap - customer follows screen prompts if required
7. Base and PINpad display ACCEPTED or DECLINED result
8. EFTPOS Receipt will be oered (depending on receipt print/prompt settings)
9. EFTPOS terminal returns to idle screen ready for next transaction
MOTO REFUND
MOTO Refunds can be performed in the same way as MOTO purchase. Merchant should select Refund
transaction type and use their Merchant Refund Card. The amount being refunded should be credited
back to the card used for the original purchase. Merchants should contact their bank to request this
service and the card.
On PINpad:
On PINpad:

10
ADMINISTRATIVE FUNCTIONS
PAYMENT APPLICATION MENU
MENU NAVIGATION
COMMON ADMIN FUNCTIONS
1. QUICK ACCESS
2. ADMIN
3. REPORTS
4. UTILITY
5. CONFIG
6. DIAGNOSTICS
1. SECURITY
MAIN MENU
MAIN MENU
Press MENU
• To tab between the menu pages press UP/DOWN
ARROW keys
• Press CLEAR or CANCEL to go back
• Press number to select option
You can quickly perform common functions by pressing the MENU key + required number keys.
NOTE: Operator input may be required on the base unit or on the PINpad. We recommend having both
devices at hand when performing admin or manual transactions or before calling THD for assistance.
MANUAL LOGON Press MENU →2→1
MANUAL SETTLEMENT Press MENU →2→2
Note: Terminal will automatically perform Paymark settlement once per day. For
further information about auto settlement window you can contact Paymark.
PRINT (SHIFT) TOTALS Press MENU →2→4
• Press NO to print without clearing totals
OR
• Press YES to print totals and clear them for next shift
STORED TOTALS Press MENU →2→ [DOWN ARROW]→ 1
SETTLEMENT INQUIRY • Press MENU →2→3
• Enter required date [dd/mm/yyyy] and press ENTER
REPRINT LAST RECEIPT Press MENU →2→5
OFFLINE TRANSACTIONS Press MENU →2→6
Note: Terminal will automatically send stored oine transactions when the
terminal regains connection to the Paymark network.

11
SmartpayUser Guide Pax S300 Combo (with S800 or S80/c)
MERCHANT & COMMUNICATION SETTINGS
PRINT CURRENT CONFIGURATION
NETWORK COMMS CHECK
CONFIGURATION UPDATE
1. PRINT CONFIG
2. DISPLAY
3. COMMS
4. POWER OPTIONS
5. CSE
1. COMMS TEST
2. SELF TEST
3. REBOOT
1. UPDATE CONFIG
2. RESET TERMINAL
3. APP INFO
QUICK ACCESS
DIAGNOSTICS
CONFIG/SETUP
Press MENU →1→1
Base unit will print out conguration receipt with current
network and other host and merchant settings.
This check can be performed to verify the terminal has a
working network connection.
Press MENU →6→1
Terminal screen will display ACCEPTED for a working
connection or PROCESSING NOW > DECLINED PLEASE
TRY AGAIN if the connection is not working.
From time to time Smartpay THD may need to perform a
CONFIG UPDATE on the terminal to apply functionality changes.
• Press MENU →5
• Enter the password provided by Smartpay THD operator
• Press 2to select UPDATE CONFIG
EFTPOS requires an active Internet connection to process payments. Broadband/Fibre connection is
recommended over Dial-up as it will be faster and more reliable.
Smartpay oer a range of value-add services like Smartcharge automatic surcharging, Tipping on
terminal and Multi merchant. Contact our sales team or THD to discuss activating/deactivating these
services on your EFTPOS terminal.

MERCHANT & COMMUNICATION SETTINGS
NETWORK SIGNAL ICONS
BROADBAND/FIBRE AND DIAL-UP SETTINGS
TMS
On the S300 PINpad you will see one or more of the following icons appear in the top right corner.
Changes to comms being used by your EFTPOS terminal are made in the APP MANAGER menu. Please
contact Smartpay THD for assistance before you attempt to use this menu.
Smartpay Terminal Management System provides remote access software updates and conguration
changes for your terminal.
We use this from time to time to ensure our customers have the most up-to-date, secure and bug free
software on their units. Please contact Smartpay THD for assistance before you attempt to use this menu.
• Press CANCEL →FUNCTION (or MENU) to exit idle screen and access APP MANAGER MENU
• Select 1.CONFIG →Select 2.COMMS
• Press CANCEL →FUNCTION (or MENU) to exit idle screen and access APP MANAGER MENU
• Select 2.TMS
20/05/17 10:00 Not Connected
20/05/17 10:00 Connecting/Disconnecting
20/05/17 10:00 Connected
20/05/17 10:00 Sending
20/05/17 10:00 Receiving
1. ETHERNET
2. DIAL UP
TERMINAL COMMS
REBOOT REQUIRED
TERMINAL WILL
POWER DOWN NOW
• Press 1to congure Broadband/Fibre Internet connection
• Press 2to congure Dial-up Internet connection
• Terminal requires reboot after any comms changes. If this does
not happen automatically, please perform a manual reboot by
powering terminal o and back on.)
0800 476 278 - Option 2 smartpay.co.nz
SP126194251-0217