Poly G7500 User manual

USER GUIDE | December 2019 | 3725-xxxx-xxxx-xxx
Poly Video Mode User Guide
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Contents
Before You Begin................................................................................................3
Audience, Purpose, and Required Skills.............................................................................3
Related Poly and Partner Resources..................................................................................3
Getting Started................................................................................................... 4
Product Overview of Poly Systems in Poly Video Mode..................................................... 4
LED Status Indicators......................................................................................................... 5
LED Status Indicators for the G7500 System...........................................................5
LED Status Indictors for the Poly Studio X50 and Studio X30 Systems.................. 6
Overview of Poly G7500, Studio X50, and Studio X30 Hardware.......................................8
Poly G7500 Hardware.............................................................................................. 8
Poly Studio X50 Hardware....................................................................................... 8
Poly Studio X30 Hardware....................................................................................... 8
Poly Studio X50 and Studio X30 Privacy Cover.......................................................9
Navigating the G7500 System............................................................................................ 9
Home Screen........................................................................................................... 9
Content Screen...................................................................................................... 12
Powering the System On and Off......................................................................................12
Wake the System.............................................................................................................. 13
Accessibility Features....................................................................................................... 13
Features for Hearing-Impaired and Deaf Users..................................................... 13
Features for Vision-Impaired and Blind Users........................................................13
Features for Mobility-Impaired Users..................................................................... 14
Calling............................................................................................................... 15
Placing Calls..................................................................................................................... 15
Place a Call............................................................................................................ 15
Answer a Call......................................................................................................... 16
Ignore a Call........................................................................................................... 16
End a Call...............................................................................................................16
Place a Conference Call.........................................................................................16
Calling Contacts................................................................................................................ 17
Call a Contact.........................................................................................................17
Call a Frequent Contact......................................................................................... 17
Call a Recent Contact............................................................................................ 17
Calling Favorite Contacts.................................................................................................. 18
Favorite a Contact.................................................................................................. 18
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Unfavorite a Contact...............................................................................................18
Call a Favorite Contact...........................................................................................18
Joining Meetings from the Calendar................................................................................. 18
Meeting Cards........................................................................................................ 19
Join an Overbooked Meeting................................................................................. 19
Join a Password-Protected Meeting.......................................................................20
Sharing Content............................................................................................... 21
Sharing Content from a Computer or Device.................................................................... 21
Polycom Content App.............................................................................................21
Cast Content from an AirPlay- or a Miracast-Certified Device............................... 21
Share Content Using an HDMI Connection............................................................22
Sharing Content on a Blackboard or Whiteboard..............................................................22
Add a Blackboard or Whiteboard........................................................................... 22
Take a Snapshot of Your Content...........................................................................23
Delete Snapshots or Content................................................................................. 23
End a Content Session..................................................................................................... 23
End a Call with Active Content Sharing............................................................................ 23
Cameras............................................................................................................ 25
Adjust a Near-Site Camera............................................................................................... 25
Adjust a Far-Site Camera..................................................................................................25
Turn Your Camera On or Off............................................................................................. 26
Turn Camera Tracking On or Off.......................................................................................26
Using Camera Presets...................................................................................................... 26
Save a Preset.........................................................................................................26
Select a Preset....................................................................................................... 27
Delete a Preset.......................................................................................................27
Settings............................................................................................................. 28
Video Adjustments............................................................................................................ 28
Change the Participant Layout............................................................................... 28
Audio Adjustments............................................................................................................ 28
Mute Your Microphones..........................................................................................28
Unmute Your Microphones..................................................................................... 29
Adjust the Volume.................................................................................................. 29
Troubleshooting............................................................................................... 30
View Content Help Tips.....................................................................................................30
View Blackboard Help Tips............................................................................................... 30
Contents
2

Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
•Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your system.
The information in this guide applies to all the following Poly devices except where noted:
▪ Poly G7500 system (P011)
▪ Poly Studio X30 system (P018)
▪ Poly Studio X50 system (P017)
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to
learn more about the features available with the system.
Related Poly and Partner Resources
See the following sites for information related to this product.
• The Polycom Support Site is the entry point to online product, service, and solution support
information including Licensing & Product Registration, Self-Service, Account Management,
Product-Related Legal Notices, and Documents & Software downloads.
• The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
• The Polycom Community provides access to the latest developer and support information. Create
an account to access Poly support personnel and participate in developer and support forums. You
can find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
• The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers' current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
• The Polycom Collaboration Services help your business succeed and get the most out of your
investment through the benefits of collaboration.
3

Getting Started
Topics:
▪Product Overview of Poly Systems in Poly Video Mode
▪LED Status Indicators
▪Overview of Poly G7500, Studio X50, and Studio X30 Hardware
▪Navigating the G7500 System
▪Powering the System On and Off
▪Wake the System
▪Accessibility Features
Before you use your system, take a few moments to familiarize yourself with its features and user
interface.
Product Overview of Poly Systems in Poly Video Mode
The Poly G7500, Studio X50, and Studio X30 systems in Poly Video Mode support audio and video calls.
The following are the features available on the following Poly systems:
Poly G7500 System Features and Capabilities
The G7500 system supports the following features:
▪ Scalability for various room sizes
▪ HDMI input and dual HDMI output
▪ Automatic speaker-tracking technology that zooms in on the person who’s talking without using a
remote control or camera presets. When there’s no active speaker, the group frame function
automatically frames all conference participants as a group.
▪ The G7500 system supports Polycom Acoustic Fence with Beam Shaping that enables video
conferencing in open workspaces by capturing only the voices within a defined zone. The Polycom
NoiseBlock feature listens for times when sound is occurring but no one is talking and automatically
mutes your microphone until you speak.
Poly Studio X50 Features and Capabilities
The Studio X50 system supports the following features:
▪ High-fidelity stereo microphones that pick up sound within 3.66 m (12 ft), together with spatial audio
to imitate life-like presence and clarity. The Studio X50 also supports Polycom Acoustic Fence with
Beam Shaping that enables video conferencing in open workspaces by capturing only the voices
within a defined zone. The Polycom NoiseBlock feature listens for times when sound is occurring
but no one is talking and automatically mutes your microphone until you speak.
▪ Ultra-wide 120-degree field of view that captures 4k UHD video.
▪ HDMI input and dual HDMI output ports.
▪ No need for a separate PC, laptop, or codec.
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▪ Automatic speaker-tracking technology that zooms in on the person who’s talking without using a
remote control or camera presets. When there’s no active speaker, the group frame function
automatically frames all conference participants as a group.
Poly Studio X30 Features and Capabilities
The Studio X30 system supports the following features:
▪ High-fidelity stereo microphones that pick up sound within 3.66 m (12 ft), together with spatial audio
to imitate life-like presence and clarity. Studio X30 also supports Polycom Acoustic Fence with
Beam Shaping that enables video conferencing in open workspaces by capturing only the voices
within a defined zone. The Polycom NoiseBlock feature listens for times when sound is occurring
but no one is talking and automatically mutes your microphone until you speak.
▪ Ultra-wide 120-degree field of view that captures 4k UHD video.
▪ HDMI input and HDMI output ports.
▪ No need for a separate PC, laptop, or codec.
▪ Automatic speaker-tracking technology that zooms in on the person who’s talking without using a
remote control or camera presets. When there’s no active speaker, the group frame function
automatically frames all conference participants as a group.
LED Status Indicators
The following figures display the LEDs on the G7500, Studio X50, and Studio X30 systems. The tables
list each LED indicator and it’s associated status.
LED Status Indicators for the G7500 System
Use the LED on the front right corner of the codec to get information on the state of your system.
Figure 1: G7500 System LED Location
Getting Started
5

G7500 System LED Status Indicators
Indicator Status
Blinking white Powering on
Solid white Working normally
Blinking green Incoming call
Solid green In a call
Blinking amber Update in progress
Solid amber Sleeping
Blinking red Error preventing normal operation
Solid red Muted microphone
LED Status Indictors for the Poly Studio X50 and Studio X30 Systems
The system provides an LED light bar above the camera to help you understand the system’s behaviors.
Basic Polycom Studio LED Indicators and Status
Indicator Position Status
Chasing white All while alternating Boot initialization in progress
Blinking blue Twelve in the middle Bluetooth in discovery
Solid blue for 3 seconds All Bluetooth paired
Solid amber Eight in the middle Standing by
The privacy cover is open, and the
camera is in sleep mode with no
active video output.
Solid red Eight in the middle Privacy Mode on
The privacy cover is closed, in or
out of a call.
Blinking green All Incoming call
Solid green Two in the middle Outgoing call
Getting Started
6

Indicator Position Status
Solid green or white Four to eight (when in the middle),
indicating the tracked speaker or
the direction of the camera
Working
The lights are green with supported
applications, with the following
cases:
▪ Tracking people in the group
framing and speaker tracking
mode.
▪ Indicating the direction of the
camera that you customize in
the pan-tilt-zoom (PTZ) mode.
Pulsing red Twelve in the middle Call on Hold
Pulsing green Twelve in the middle Call on Hold (by far site)
Solid white for 3 seconds Twelve in the middle Saving a preset
Solid red All Muted microphone
Pulsing amber All Firmware update in progress
Blinking red All Error preventing normal operation
Blinking amber Twelve alternating In a POST sequence, at least one
test resulted in a warning error. The
system continues to blink amber,
but initializes after the sequence is
complete if no severe errors occur.
Blinking red Twelve alternating In a POST sequence, at least one
test resulted in a severe error. The
system continues to blink red and
doesn’t start up.
Getting Started
7

Overview of Poly G7500, Studio X50, and Studio X30
Hardware
Use the following figures and tables to understand hardware features available on your system.
Poly G7500 Hardware
The following figure displays the hardware features on the Poly Studio X30 system. The table lists each
feature numbered in the figure.
Poly G7500 Feature Descriptions
Reference Number Feature Feature Description
1
2
3
4
Poly Studio X50 Hardware
The following figure displays the hardware features on the Poly Studio X50 system. The table lists each
feature numbered in the figure.
Poly Studio X50 Feature Descriptions
Reference Number Feature Feature Description
1 Screen Protective screen that covers the front of your
system
2 Microphone array Microphone array that captures audio
3 Camera Camera with a privacy cover that enables or disables
the video input as you choose
Poly Studio X30 Hardware
The following figure displays the hardware features on the Poly Studio X30 system. The table lists each
feature numbered in the figure.
Getting Started
8

Poly Studio X30 Feature Descriptions
Reference Number Feature Feature Description
1 Microphone array Microphone array that captures audio
2 LED light indicators Indicate the status and the tracked speaker
3 Camera Camera with a privacy cover that enables or disables
the video input as you choose
4 Speaker Mono audio output
Poly Studio X50 and Studio X30 Privacy Cover
The Poly Studio X50 and Studio X30 systems provide a physical cover that you can place over the
camera lense to protect your privacy.
Navigating the G7500 System
The G7500 system has icons and user screens to help you navigate and understand important
information about your system.
Home Screen
The Home screen is the first screen you encounter on the system monitor. From this screen, you have
quick access to many of the system functions.
Note: Some elements of your screen may be different depending on the system configuration.
Getting Started
9