Poly G7500 User manual

USER GUIDE | December 2019 | 3725-xxxx-xxxx-xxx
Poly Video Mode User Guide
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Contents
Before You Begin................................................................................................3
Audience, Purpose, and Required Skills.............................................................................3
Related Poly and Partner Resources..................................................................................3
Getting Started................................................................................................... 4
Product Overview of Poly Systems in Poly Video Mode..................................................... 4
LED Status Indicators......................................................................................................... 5
LED Status Indicators for the G7500 System...........................................................5
LED Status Indictors for the Poly Studio X50 and Studio X30 Systems.................. 6
Overview of Poly G7500, Studio X50, and Studio X30 Hardware.......................................8
Poly G7500 Hardware.............................................................................................. 8
Poly Studio X50 Hardware....................................................................................... 8
Poly Studio X30 Hardware....................................................................................... 8
Poly Studio X50 and Studio X30 Privacy Cover.......................................................9
Navigating the G7500 System............................................................................................ 9
Home Screen........................................................................................................... 9
Content Screen...................................................................................................... 12
Powering the System On and Off......................................................................................12
Wake the System.............................................................................................................. 13
Accessibility Features....................................................................................................... 13
Features for Hearing-Impaired and Deaf Users..................................................... 13
Features for Vision-Impaired and Blind Users........................................................13
Features for Mobility-Impaired Users..................................................................... 14
Calling............................................................................................................... 15
Placing Calls..................................................................................................................... 15
Place a Call............................................................................................................ 15
Answer a Call......................................................................................................... 16
Ignore a Call........................................................................................................... 16
End a Call...............................................................................................................16
Place a Conference Call.........................................................................................16
Calling Contacts................................................................................................................ 17
Call a Contact.........................................................................................................17
Call a Frequent Contact......................................................................................... 17
Call a Recent Contact............................................................................................ 17
Calling Favorite Contacts.................................................................................................. 18
Favorite a Contact.................................................................................................. 18
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Unfavorite a Contact...............................................................................................18
Call a Favorite Contact...........................................................................................18
Joining Meetings from the Calendar................................................................................. 18
Meeting Cards........................................................................................................ 19
Join an Overbooked Meeting................................................................................. 19
Join a Password-Protected Meeting.......................................................................20
Sharing Content............................................................................................... 21
Sharing Content from a Computer or Device.................................................................... 21
Polycom Content App.............................................................................................21
Cast Content from an AirPlay- or a Miracast-Certified Device............................... 21
Share Content Using an HDMI Connection............................................................22
Sharing Content on a Blackboard or Whiteboard..............................................................22
Add a Blackboard or Whiteboard........................................................................... 22
Take a Snapshot of Your Content...........................................................................23
Delete Snapshots or Content................................................................................. 23
End a Content Session..................................................................................................... 23
End a Call with Active Content Sharing............................................................................ 23
Cameras............................................................................................................ 25
Adjust a Near-Site Camera............................................................................................... 25
Adjust a Far-Site Camera..................................................................................................25
Turn Your Camera On or Off............................................................................................. 26
Turn Camera Tracking On or Off.......................................................................................26
Using Camera Presets...................................................................................................... 26
Save a Preset.........................................................................................................26
Select a Preset....................................................................................................... 27
Delete a Preset.......................................................................................................27
Settings............................................................................................................. 28
Video Adjustments............................................................................................................ 28
Change the Participant Layout............................................................................... 28
Audio Adjustments............................................................................................................ 28
Mute Your Microphones..........................................................................................28
Unmute Your Microphones..................................................................................... 29
Adjust the Volume.................................................................................................. 29
Troubleshooting............................................................................................... 30
View Content Help Tips.....................................................................................................30
View Blackboard Help Tips............................................................................................... 30
Contents
2

Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
•Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your system.
The information in this guide applies to all the following Poly devices except where noted:
▪ Poly G7500 system (P011)
▪ Poly Studio X30 system (P018)
▪ Poly Studio X50 system (P017)
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to
learn more about the features available with the system.
Related Poly and Partner Resources
See the following sites for information related to this product.
• The Polycom Support Site is the entry point to online product, service, and solution support
information including Licensing & Product Registration, Self-Service, Account Management,
Product-Related Legal Notices, and Documents & Software downloads.
• The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
• The Polycom Community provides access to the latest developer and support information. Create
an account to access Poly support personnel and participate in developer and support forums. You
can find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
• The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers' current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
• The Polycom Collaboration Services help your business succeed and get the most out of your
investment through the benefits of collaboration.
3

Getting Started
Topics:
▪Product Overview of Poly Systems in Poly Video Mode
▪LED Status Indicators
▪Overview of Poly G7500, Studio X50, and Studio X30 Hardware
▪Navigating the G7500 System
▪Powering the System On and Off
▪Wake the System
▪Accessibility Features
Before you use your system, take a few moments to familiarize yourself with its features and user
interface.
Product Overview of Poly Systems in Poly Video Mode
The Poly G7500, Studio X50, and Studio X30 systems in Poly Video Mode support audio and video calls.
The following are the features available on the following Poly systems:
Poly G7500 System Features and Capabilities
The G7500 system supports the following features:
▪ Scalability for various room sizes
▪ HDMI input and dual HDMI output
▪ Automatic speaker-tracking technology that zooms in on the person who’s talking without using a
remote control or camera presets. When there’s no active speaker, the group frame function
automatically frames all conference participants as a group.
▪ The G7500 system supports Polycom Acoustic Fence with Beam Shaping that enables video
conferencing in open workspaces by capturing only the voices within a defined zone. The Polycom
NoiseBlock feature listens for times when sound is occurring but no one is talking and automatically
mutes your microphone until you speak.
Poly Studio X50 Features and Capabilities
The Studio X50 system supports the following features:
▪ High-fidelity stereo microphones that pick up sound within 3.66 m (12 ft), together with spatial audio
to imitate life-like presence and clarity. The Studio X50 also supports Polycom Acoustic Fence with
Beam Shaping that enables video conferencing in open workspaces by capturing only the voices
within a defined zone. The Polycom NoiseBlock feature listens for times when sound is occurring
but no one is talking and automatically mutes your microphone until you speak.
▪ Ultra-wide 120-degree field of view that captures 4k UHD video.
▪ HDMI input and dual HDMI output ports.
▪ No need for a separate PC, laptop, or codec.
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▪ Automatic speaker-tracking technology that zooms in on the person who’s talking without using a
remote control or camera presets. When there’s no active speaker, the group frame function
automatically frames all conference participants as a group.
Poly Studio X30 Features and Capabilities
The Studio X30 system supports the following features:
▪ High-fidelity stereo microphones that pick up sound within 3.66 m (12 ft), together with spatial audio
to imitate life-like presence and clarity. Studio X30 also supports Polycom Acoustic Fence with
Beam Shaping that enables video conferencing in open workspaces by capturing only the voices
within a defined zone. The Polycom NoiseBlock feature listens for times when sound is occurring
but no one is talking and automatically mutes your microphone until you speak.
▪ Ultra-wide 120-degree field of view that captures 4k UHD video.
▪ HDMI input and HDMI output ports.
▪ No need for a separate PC, laptop, or codec.
▪ Automatic speaker-tracking technology that zooms in on the person who’s talking without using a
remote control or camera presets. When there’s no active speaker, the group frame function
automatically frames all conference participants as a group.
LED Status Indicators
The following figures display the LEDs on the G7500, Studio X50, and Studio X30 systems. The tables
list each LED indicator and it’s associated status.
LED Status Indicators for the G7500 System
Use the LED on the front right corner of the codec to get information on the state of your system.
Figure 1: G7500 System LED Location
Getting Started
5

G7500 System LED Status Indicators
Indicator Status
Blinking white Powering on
Solid white Working normally
Blinking green Incoming call
Solid green In a call
Blinking amber Update in progress
Solid amber Sleeping
Blinking red Error preventing normal operation
Solid red Muted microphone
LED Status Indictors for the Poly Studio X50 and Studio X30 Systems
The system provides an LED light bar above the camera to help you understand the system’s behaviors.
Basic Polycom Studio LED Indicators and Status
Indicator Position Status
Chasing white All while alternating Boot initialization in progress
Blinking blue Twelve in the middle Bluetooth in discovery
Solid blue for 3 seconds All Bluetooth paired
Solid amber Eight in the middle Standing by
The privacy cover is open, and the
camera is in sleep mode with no
active video output.
Solid red Eight in the middle Privacy Mode on
The privacy cover is closed, in or
out of a call.
Blinking green All Incoming call
Solid green Two in the middle Outgoing call
Getting Started
6

Indicator Position Status
Solid green or white Four to eight (when in the middle),
indicating the tracked speaker or
the direction of the camera
Working
The lights are green with supported
applications, with the following
cases:
▪ Tracking people in the group
framing and speaker tracking
mode.
▪ Indicating the direction of the
camera that you customize in
the pan-tilt-zoom (PTZ) mode.
Pulsing red Twelve in the middle Call on Hold
Pulsing green Twelve in the middle Call on Hold (by far site)
Solid white for 3 seconds Twelve in the middle Saving a preset
Solid red All Muted microphone
Pulsing amber All Firmware update in progress
Blinking red All Error preventing normal operation
Blinking amber Twelve alternating In a POST sequence, at least one
test resulted in a warning error. The
system continues to blink amber,
but initializes after the sequence is
complete if no severe errors occur.
Blinking red Twelve alternating In a POST sequence, at least one
test resulted in a severe error. The
system continues to blink red and
doesn’t start up.
Getting Started
7

Overview of Poly G7500, Studio X50, and Studio X30
Hardware
Use the following figures and tables to understand hardware features available on your system.
Poly G7500 Hardware
The following figure displays the hardware features on the Poly Studio X30 system. The table lists each
feature numbered in the figure.
Poly G7500 Feature Descriptions
Reference Number Feature Feature Description
1
2
3
4
Poly Studio X50 Hardware
The following figure displays the hardware features on the Poly Studio X50 system. The table lists each
feature numbered in the figure.
Poly Studio X50 Feature Descriptions
Reference Number Feature Feature Description
1 Screen Protective screen that covers the front of your
system
2 Microphone array Microphone array that captures audio
3 Camera Camera with a privacy cover that enables or disables
the video input as you choose
Poly Studio X30 Hardware
The following figure displays the hardware features on the Poly Studio X30 system. The table lists each
feature numbered in the figure.
Getting Started
8

Poly Studio X30 Feature Descriptions
Reference Number Feature Feature Description
1 Microphone array Microphone array that captures audio
2 LED light indicators Indicate the status and the tracked speaker
3 Camera Camera with a privacy cover that enables or disables
the video input as you choose
4 Speaker Mono audio output
Poly Studio X50 and Studio X30 Privacy Cover
The Poly Studio X50 and Studio X30 systems provide a physical cover that you can place over the
camera lense to protect your privacy.
Navigating the G7500 System
The G7500 system has icons and user screens to help you navigate and understand important
information about your system.
Home Screen
The Home screen is the first screen you encounter on the system monitor. From this screen, you have
quick access to many of the system functions.
Note: Some elements of your screen may be different depending on the system configuration.
Getting Started
9

Home Screen
Number Description
1 System information bar, shows system information such as date/time and
system name.
2 Task buttons, opens screens for placing calls, sharing content, or creating a
blackboard.
3 Menu, opens navigation menus to access features.
4 Local camera view.
Home Screen Elements
Some of the following interactive and read-only elements might not display on your system depending on
the system configuration.
Element Description
Name Descriptive name determined by the system administrator. Used when you
want to connect to a system.
Getting Started
10

Element Description
Security code Displays after you attempt a content sharing connection. Use the four-digit
code to set up wireless connections through the Polycom Content App or an
AirPlay- or a Miracast-certified device.
IP address IP address, SIP, H.323, and secondary network configured for your system.
Current time Local time zone.
Current date Local time zone date.
Warning Notification that the system has detected one or more problems that might
prevent it from fully functioning.
Calendar or Favorites cards View your calendar or favorites.
Place a Call Opens a call screen where you can dial a call, or you can select a card to
dial numbers, access favorites, or view your calendar.
Content When content is available, the system displays a list of available content.
Otherwise, this function opens a help screen that describes how to set up
content sharing using HDMI, the Polycom Content App, or an AirPlay- or a
Miracast-certified device.
Blackboard Creates a new blackboard, where you can share annotations or drawings.
Menu Opens new menu selections for calling, sharing content, camera control, and
additional functions.
Getting Started
11

Content Screen
The Content screen is where you share and annotate content in your meetings.
Content Screen
Number Description
1 Camera views of call participants.
2 System information bar, shows system information such as system name
and time.
3 Content toolbar, provides tools to annotate and work with content.
4 Content management functions.
Powering the System On and Off
The system turns on when you plug it into a power source. The system doesn’t have a power button, so
you must unplug the power cable to turn it off.
Don’t power off the system during maintenance activities (for example, while a software update is in
progress).
Getting Started
12

Wake the System
After a period of no activity, the system enters sleep mode (if configured by your administrator). You can
wake it using a touch monitor, Poly Touch 8, or remote control.
Procedure
»Do one of the following:
▪ If you’re using a touch monitor, tap the screen.
▪ If you’re using the Poly Touch 8, tap the screen.
▪ Press any button on the remote control.
Accessibility Features
Polycom products include a number of features to accommodate hearing-, vision-, mobility-, or
cognitively-impaired users.
Features for Hearing-Impaired and Deaf Users
Certain features enable users with hearing impairments to use the system.
If needed, contact your administrator to enable the following features.
Features for Hearing-Impaired Users
Accessibility Feature Description
Visual notifications Status and icon indicators let you know when you have incoming,
outgoing, active, or held calls. Indicators also alert you of the device’s
status and when features are enabled.
Status indicator lights The system and its microphones use LEDs to indicate some statuses,
including if your microphones are muted.
Adjustable call volume While in a call, you can raise or lower the volume of the device.
Features for Vision-Impaired and Blind Users
Certain features enable users with visual impairments to use the system.
If needed, contact your administrator to enable the following features.
Features for Vision-Impaired and Blind Users
Accessibility Feature Description
Audio-only calls You can dial audio-only calls from the Place a Call screen on the local
interface or system web interface.
Getting Started
13

Accessibility Feature Description
Auto-answering You can enable the system to auto-answer calls.
Mute auto-answered calls You can configure the system to mute auto-answered calls.
Ringtones An audible tone plays for incoming calls.
Join and leave tones The system plays a tone when someone joins or leaves a conference
call.
Embossed buttons The remote control has embossed push buttons for performing common
tasks with the system, such as dialing a number.
Features for Mobility-Impaired Users
Certain features enable users with mobility impairments to use the system.
If needed, contact your administrator to enable the following features.
Features for Mobility-Impaired Users
Accessibility Feature Description
Remote control The Bluetooth remote control enables you to control the system and to
perform tasks such as placing calls, starting a sharing session, and
configuring some settings.
Auto-answering You can enable the system to auto-answer calls.
Calling from a personal device With administrator credentials, you can wirelessly access the system
web interface from your own device to make calls and manage contacts
and favorites.
Touch-capable monitor support If you have a touch-capable monitor connected to the system, you can
select, swipe, and press the screen to perform functions and activate
features.
Getting Started
14

Calling
Topics:
▪Placing Calls
▪Calling Contacts
▪Calling Favorite Contacts
▪Joining Meetings from the Calendar
There are several ways to initiate calls on the system. You can place a call by entering your contact’s
name or number, choosing a contact in the directory, or calling a favorite or recent contact.
You can place calls using the following methods:
▪ Call using the dialpad
▪ Call a contact
▪ Call a frequently-used number
▪ Call a recent contact
▪ Call a favorite
Placing Calls
You can place calls and conference calls using the onscreen keyboard.
Use the following dialing formats when placing calls:
▪ IPv4 address: 192.0.2.0
▪ Host name: room.company.com
▪ SIP address: [email protected]
▪ H.323 or SIP extension: 2555
▪ ISDN or phone number: 9782992285
Place a Call
You can place an audio or video call to a contact or place a conference call.
Procedure
1. On the Home screen, select Place a Call.
2. On the Dialpad screen, move the slider to Audio or Video .
3. Enter a number on the dialpad or select Keyboard to enter letters.
4. Select Call.
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Answer a Call
The way the system handles incoming calls depends on how your administrator configured it. The system
either answers the call automatically or prompts you to answer manually.
Procedure
»If you receive an incoming call notification, select Answer.
Ignore a Call
If the system doesn’t answer incoming calls automatically, you can choose to ignore the call rather than
answer it.
Procedure
»If you receive an incoming call notification, select Ignore.
End a Call
When your call is complete, hang up the call. If you have content such as blackboards, whiteboards, or
snapshots, the system asks if you want to keep them.
Procedure
»In a call, do one of the following:
▪ On your remote control, press Hang Up .
▪ On the screen, select Menu > Hang Up.
Place a Conference Call
To start a conference call, place the first call, then add the additional contact.
Procedure
1. Go to, Place a Call.
2. Do one of the following:
▪ Enter a number on the dialpad or select Keyboard to enter letters.
▪ Select a contact.
▪ Select a favorite.
▪ Select a recent contact.
3. Select Call.
4. After the call connects, place another call.
The system connects all three sites to the same call.
Calling
16

Calling Contacts
You can access and call contacts, recent contacts, and frequent contacts on your system.
If configured by your administrator, contacts display on the Place a Call screen. Contact cards can
display the following information:
▪ Contact name
▪ Contact number
▪ Contact email address
▪ Contact IP address
Call a Contact
To quickly dial a contact, you can search and select a contact card from the results.
Contact cards display for frequent contacts, directory contacts, and favorites.
Procedure
1. Go to Place a Call > Contacts.
2. In the search field, use the onscreen keyboard to type characters or numbers and select Search.
3. Select a contact card to view contact details.
4. Select Call.
Call a Frequent Contact
As you place calls, the system learns your frequently-used contacts and displays them in a list.
Procedure
1. Go to Place a Call.
2. Select a contact card from the Frequent list.
The call automatically dials.
Call a Recent Contact
You can quickly call recent contacts from a list (organized by most to least recent).
Procedure
1. Go to Place a Call > Recent.
2. Scroll through the list of recent contacts, sorted by date, and select one.
The call automatically dials.
Calling
17

Calling Favorite Contacts
To quickly access a short list of contacts you call most often, create favorites.
Favorites display in your Contacts list and in the Favorites list. A star icon is added to the left of the
contact’s name, providing you an easy way to identify and call favorites.
Favorite a Contact
Create favorites to display contacts that you call the most often.
Favorite cards display on the Favorites, Contacts, or Home screens, depending upon your system
configuration.
Procedure
1. Go to Place a Call > Contacts.
2. Select a contact card, then select Favorite.
The contact now displays a star icon, and displays in the Contacts and Favorites lists.
Unfavorite a Contact
Unfavorite a contact to remove the contact from your Favorites list.
Procedure
1. Go to Place a Call > Favorites.
2. Select a contact card, then select Unfavorite.
The contact is removed from the Favorites list.
Call a Favorite Contact
To quickly call a contact, select a favorite card.
Procedure
1. Do one of the following:
▪ Select a favorite from the Home screen.
▪ Go to Place a Call > Favorites and select a favorite card.
2. Select Call.
Joining Meetings from the Calendar
On the Home screen, you can join meetings from your calendar without dialing a number by using the
meeting cards displayed on the screen (if configured).
Note: If calendaring isn’t configured for your system, the system doesn’t display meeting cards. You
must dial manually to join meetings.
Calling
18

Meeting Cards
If configured, meeting cards display on the Home screen. You can access meeting cards to view meeting
details.
The following meeting card and scheduling information display:
▪ All-day meetings display as the first meeting card.
▪ For meetings scheduled later in the day, a “Free until [time/day]” message displays, followed by
upcoming meeting cards in the time and date order they’re scheduled.
▪ For meetings scheduled later in the week, a “Free until [time/day]” message displays until the day of
the next scheduled meeting.
▪ If there are no scheduled meetings for the current week, a “No Meetings” message displays.
View Meeting Cards
On the Home screen, you can view meeting cards that show your calendar event details. Meeting cards
display meeting times, subjects, and organizers.
Note: Private meetings are labeled Private Meeting. Except for the time, meeting details are hidden.
Procedure
»Do one of the following:
▪ To view meeting information, choose a meeting card and select Info.
▪ To view upcoming scheduled meetings, select a card and scroll to the right.
Join a Meeting from a Meeting Card
On the Home screen, you can select a meeting card for options to join a meeting.
The system supports automatic dialing if the meeting organizer added calling information to the calendar
event and your administrator has configured calendaring.
Procedure
»Do one of the following:
▪ On a current meeting card, select Join.
▪ If the meeting card doesn’t include calling information, select More ...the card to display the
dialpad. Dial the number to join the meeting.
Join an Overbooked Meeting
If two or more meetings are scheduled at the same time, the meetings display as Overbooked. You can
join one of the meetings using its individual meeting card.
Procedure
1. Select an overbooked meeting card and choose Info.
The individual meeting cards display.
2. Choose one of the meeting cards and select Join to connect to the meeting.
Calling
19