Poly G7500 User manual

USER GUIDE 3.10.0 | February 2022 | 3725-86559-012A
Poly Partner Mode
(G7500, Studio X70, Studio X50,
Studio X30, and Studio E70)
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to Poly
Online Support Center.
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345 Encinal Street
Santa Cruz, California
95060
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SIG, Inc. All other trademarks are the property of their
respective owners.

Contents
Before You Begin................................................................................................3
Audience, Purpose, and Required Skills.............................................................................3
Related Poly and Partner Resources..................................................................................3
Getting Started................................................................................................... 5
Poly Partner Mode Overview.............................................................................................. 5
Product Overview of Poly Video Systems...........................................................................5
Poly Studio E70 Camera Features and Capabilities........................................................... 6
Overview of System Hardware............................................................................................6
Poly G7500 Hardware.............................................................................................. 6
Poly Studio X70 Hardware....................................................................................... 7
Poly Studio X50 Hardware....................................................................................... 8
Poly Studio X30 Hardware....................................................................................... 9
Poly Studio X50 and Studio X30 Privacy Cover.......................................................9
Poly Studio E70 Camera Hardware....................................................................... 10
LED Status Indicators........................................................................................................11
LED Status Indicators for the G7500 System.........................................................11
LED Status Indicators for the Studio X70 System..................................................12
LED Status Indicators for Studio X50 and Studio X30 Systems............................ 13
LED Status Indicators for the Studio E70 Camera................................................. 14
Powering the System On and Off......................................................................................14
Wake the System.............................................................................................................. 14
Accessibility Features....................................................................................................... 15
Users Who Are Deaf or Hard of Hearing................................................................15
Users Who Are Blind, Have Low Vision, or Have Limited Vision........................... 15
Users with Limited Mobility.....................................................................................15
Sharing Content............................................................................................... 17
Share Content Using an HDMI Connection...................................................................... 17
Using Device Mode.......................................................................................... 18
Computer and Cable Requirements..................................................................................18
Access Device Mode.........................................................................................................18
Use Your System as a Computer Accessory.................................................................... 19
Adjust the System Audio and Camera Settings................................................................ 19
Managing Incoming Calls When in Device Mode .............................................................20
Exit Device Mode and Disconnect Your Computer........................................................... 20
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Settings............................................................................................................. 21
Cameras............................................................................................................................21
Adjust an In-Room Camera....................................................................................21
Turn Camera Tracking On or Off............................................................................ 21
Audio Adjustments............................................................................................................ 21
Adjust the Volume.................................................................................................. 22
Troubleshooting............................................................................................... 23
Poly Device Mode............................................................................................................. 23
Audio Levels are Too High or Low..........................................................................23
Conferencing Application Doesn’t Use System Camera or Audio..........................23
Can’t Use System’s Camera or Audio....................................................................23
Improve Audio Quality............................................................................................ 24
Improve Laptop Screen Mirroring...........................................................................24
Contents
2

Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your video system.
The information in this guide applies to all the following Poly video systems except where noted:
▪ Poly G7500 (model: P011)
▪ Poly Studio X70 (model: P026)
▪ Poly Studio X50 (model: P017)
▪ Poly Studio X30 (model: P018)
▪ Poly Studio E70 (model: P025)
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to
learn more about the features available with the system.
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Poly Online Support Center is the entry point to online product, service, and solution support
information including Video Tutorials, Documents & Software, Knowledge Base, Community
Discussions, Poly University, and additional services.
▪ The Poly Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Poly Community provides access to the latest developer and support information. Create an
account to access Poly support personnel and participate in developer and support forums. You can
find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
▪ The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified
communications providers deliver high-value business solutions that meet critical customer needs,
making it easy for you to communicate face-to-face using the applications and devices you use
every day.
▪ The Poly Services help your business succeed and get the most out of your investment through the
benefits of collaboration.
▪Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight
the health and efficiency of your spaces and devices by providing actionable insights and
simplifying device management.
3

▪ With Poly+ you get exclusive premium features, insights and management tools necessary to keep
employee devices up, running and ready for action.
Before You Begin
4

Getting Started
Topics:
▪Poly Partner Mode Overview
▪Product Overview of Poly Video Systems
▪Poly Studio E70 Camera Features and Capabilities
▪Overview of System Hardware
▪LED Status Indicators
▪Powering the System On and Off
▪Wake the System
▪Accessibility Features
Before you use your system, familiarize yourself with its features and local interface.
Poly Partner Mode Overview
Poly Partner Mode allows you to run third-party conferencing applications on supported Poly video
systems. For example, after powering on your system for the first time, you can select Zoom Rooms to
place Zoom calls.
Refer to the supported partner documentation for information on using third-party applications:
▪Zoom Rooms: https://support.zoom.us/hc/en-us
▪Microsoft Teams Rooms: https://support.office.com/en-us/teams
▪GoToRoom by LogMeIn: https://support.goto.com/products
▪StarLeaf: https://support.starleaf.com/
▪RingCentral Rooms (RCV Rooms): https://support.ringcentral.com/
▪Dialpad: https://help.dialpad.com/
▪BlueJeans Rooms by Verizon: https://support.bluejeans.com/s/
Product Overview of Poly Video Systems
Poly G7500, Studio X70, Studio X50, and Studio X30 systems in Partner Mode can seamlessly join
meetings using third-party conferencing applications.
Note: Exact features and capabilities can vary between partner applications. See the application’s
documentation for information.
5

Poly Studio E70 Camera Features and Capabilities
Poly Studio E70 is a dual-camera solution supported on Poly G7500 and Studio X50 systems running
Poly VideoOS 3.6 or later.
The Poly Studio E70 camera is a standalone USB 4K camera that with full tracking and framing
capabilities. The Studio E70 camera provides coverage up to 7.6 m (25 ft).
Speaker Framing and Group Framing on Studio E70
Speaker framing enables Studio E70 to determine which participant is actively speaking. The camera
then frames the speaker when transmitting video to the far end. Group framing enables the camera to
automatically focus on one or more speakers to display all speakers to the far end.
Initially, one camera captures the current view while the other camera tracks the next target. The camera
frames the speaker before displaying the video so that call participants don’t see the pan, tilt, or zoom of
the cameras. If two people speak alternately, one camera tracks the first speaker while the other camera
tracks the second speaker.
Poly Studio E70 Orientation
You can mount the Poly Studio E70 above or below the system display. The Studio E70 supports inverted
mounting and includes a gyroscopic sensor that automatically detects the camera's orientation.
Overview of System Hardware
The following figures and tables provide information about hardware features available on your system.
Poly G7500 Hardware
The following figure displays the hardware features on the Poly G7500 system. The table lists each
feature numbered in the figure.
Poly G7500 Feature Descriptions
Ref. Number Feature Feature Description
1 Reset button Resets the Poly G7500 to the factory software
version
Getting Started
6

Ref. Number Feature Feature Description
2 LED indicator Indicates the system status
3 Remote control pairing button Enables the Bluetooth remote control pairing mode
4 Restart button Restarts your system
Poly Studio X70 Hardware
The following figure displays the hardware features on the Poly Studio X70 system. The table lists each
feature numbered in the figure.
Ref. Number Feature Description
1 Screen Protective screen that covers the
front of the system
2 Microphone array Microphone array that captures
audio
3 Speakers Stereo audio output
4 Dual cameras Camera array with a privacy shutter
that automatically opens or closes,
depending on the camera state
5 LED indicators Indicates the system status and
information on the tracked speaker
Poly Studio X70 Privacy Shutter
The privacy shutter on the Studio X70 camera automatically opens and closes depending on the state of
the system.
The following table provides the privacy shutter behavior.
Getting Started
7

Studio X70 Privacy Shutter Behavior
Action Privacy Shutter Behavior
The system is restarting. Closed
The system is powered and not asleep or idle. Open
The system is asleep or idle. Closed
The system wakes up from being asleep or idle. Open
The system is in use but not in a call. Closed
The system is sending video. Open
The system receives an incoming call. Open
The system is in an active video call and the video is
unmuted.
Open
The system is in an active video call and the video is
muted.
Open
Note: It can take up to 5 minutes for the privacy shutter to close after the system enters into an idle or
sleep state.
Poly Studio X50 Hardware
The following figure displays the hardware features on the Poly Studio X50 system. The table lists each
feature numbered in the figure.
Poly Studio X50 Feature Descriptions
Ref. Number Feature Feature Description
1 Screen Protective screen that covers the front of your
system
2 Microphone array Microphone array that captures audio
3 Camera Camera with a privacy cover that enables or disables
the video input as you choose
Getting Started
8

Ref. Number Feature Feature Description
4 Speakers Stereo audio output
5 LED indicators Indicates the system status and information on the
tracked speaker
Poly Studio X30 Hardware
The following figure displays the hardware features on the Poly Studio X30 system. The table lists each
feature numbered in the figure.
Poly Studio X30 Feature Descriptions
Ref. Number Feature Feature Description
1 Microphone array Microphone array that captures audio
2 LED indicators Indicates the system status and information on the
tracked speaker
3 Camera Camera with a privacy cover that enables or disables
the video input as you choose
4 Speaker Mono audio output
Poly Studio X50 and Studio X30 Privacy Cover
The Poly Studio X50 and Studio X30 systems provide a physical cover that you can place over the
camera lens to protect your privacy.
Getting Started
9

Poly Studio E70 Camera Hardware
The following figure displays the hardware features on the Poly Studio E70 camera. The table lists each
feature numbered in the figure.
Poly Studio E70 Feature Descriptions
Reference Number Feature Description
1 Dual-cameras Camera array with a privacy shutter
that automatically opens or closes
depending on the camera state
2 LED indicators Front and right indicators that show
the status of the camera
Poly Studio E70 Privacy Shutter
The privacy shutter on the Studio E70 camera automatically opens and closes depending on the state of
the connected video system.
Getting Started
10

The following table provides the privacy shutter behavior.
Studio E70 Privacy Shutter Behavior
Action Privacy Shutter Behavior
The camera is disconnected from the system. Closed
The camera is connected to the system. Open
The system is asleep or idle. Closed
The system wakes up from being asleep or idle. Open
The system is in use but not in a call. Closed
The system is sending video. Open
The system receives an incoming call. Open
The system is in an active video call and the video is
unmuted.
Open
The system is in an active video call and the video is
muted.
Open
Note: It can take up to 5 minutes for the privacy shutter to close after the camera is disconnected from
the system or the system enters into an idle or sleep state.
LED Status Indicators
The following figures display the LEDs on your systems. The tables list each LED indicator and its
associated status.
LED Status Indicators for the G7500 System
Use the LED on the front right corner of the codec to get information on the state of your system.
Getting Started
11

G7500 System LED Status Indicators
Indicator Status
Blinking white Powering on
Solid white Working normally
Solid green In a call
Blinking amber Update in progress
Solid amber Sleeping
Blinking red Error preventing normal operation
Solid red Muted microphone
LED Status Indicators for the Studio X70 System
Use the LED on the right side of the system to help you understand the system's behaviors.
Basic Studio X70 LED Indicators and Status
Indicator Status
Solid white Device is idle and standing by
Pulsing white Boot initiation in progress
Pulsing amber Firmware update or factor restore in progress
Blinking blue and white Bluetooth pairing
Solid blue Bluetooth paired
Solid green Active call in progress
Getting Started
12

Indicator Status
Solid red Audio mute
LED Status Indicators for Studio X50 and Studio X30 Systems
The system provides an LED light bar above the camera to help you understand the system’s behaviors.
Basic Studio X50 and Studio X30 LED Indicators and Status
Indicator Position Status
Solid white All Boot initialization in progress
Blinking blue Twelve in the middle Bluetooth in discovery
Solid blue for 3 seconds All Bluetooth paired
Blinking green All Incoming call
Solid green All Outgoing call
Solid green Four to eight (when in the middle),
indicating the tracked speaker or
the direction of the camera
Working
The lights are green with supported
applications in the following cases:
▪ Tracking people in group
framing and speaker tracking
mode
▪ Indicating the direction of the
camera that you customize in
pan-tilt-zoom (PTZ) mode
Solid amber Twelve in the middle Standing by
System in sleep mode with no
active video output
Pulsing red Twelve in the middle Call on hold
Pulsing green Twelve in the middle Call on hold (by far site)
Solid white for 3 seconds Twelve in the middle Saving a preset
Solid red All Muted microphone
Solid red Four in the middle Muted camera
Muted microphone LEDs take
precedence over camera mute
LEDs
Pulsing amber All Firmware update in progress
Getting Started
13

Indicator Position Status
Blinking red All Error preventing normal operation
LED Status Indicators for the Studio E70 Camera
The camera provides LED indicators on the front and right side of the camera to help you understand the
camera’s behaviors when connected to a G7500 or a Studio X50 video system.
Studio E70 Camera System LED Status Indicators
Indicator Status
Solid White (50% brightness) Powered on but disconnected from video system
Sleep
Solid White (100% brightness) Powered on and connected to the video system
Pulsing white Boot initialization in progress
Pulsing amber Firmware update or factory reset in progress
Solid green In a call with the camera on
Blinking green Incoming call
Solid red Video mute (only the right LED is on)
Pulsing red Held call
Powering the System On and Off
The system turns on when you plug it into a power source. The system doesn’t have a power button, so
you must unplug the power cable to power it off.
Note: Don’t power off the system during maintenance activities (for example, while a software update is
in progress).
Wake the System
After a period of no activity, the system enters sleep mode (if configured by your administrator). You can
wake it using a touch monitor or Poly TC8.
Procedure
»Do one of the following:
▪ If you’re using a touch monitor, tap the primary screen.
▪ If you’re using the TC8, tap the screen.
Getting Started
14

▪ If you’re using a Poly Trio, tap the screen.
Accessibility Features
Poly products include a number of features to accommodate users with disabilities.
Users Who Are Deaf or Hard of Hearing
Your system includes accessibility features for users who are deaf or hard of hearing to use the system.
The following table lists the accessibility features for users who are deaf or hard of hearing.
Accessibility Features for Users Who Are Deaf or Hard of Hearing
Accessibility Feature Description
Visual notifications Status and icon indicators let you know when you have incoming,
outgoing, active, or held calls. Indicators also alert you of the device’s
status and when features are enabled.
Status indicator lights The system and its microphones use LEDs to indicate some statuses,
including if your microphones are muted.
Adjustable call volume While in a call, you can raise or lower the volume of the device.
Users Who Are Blind, Have Low Vision, or Have Limited Vision
Your system includes accessibility features for users who are blind, have low vision, or have limited vision
to use the system.
The following table lists the accessibility features for users who are blind, have low vision, or have limited
vision.
Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision
Accessibility Feature Description
Auto-answering You can enable the phone to auto-answer calls.
Ringtones An audible tone plays for incoming calls.
Join and leave tones The system plays a tone when someone joins or leaves a conference
call.
Users with Limited Mobility
Your system includes accessibility features to enable users with limited mobility to use various system
features.
The following table lists the accessibility features for users with limited mobility.
Getting Started
15

Accessibility Features for Users with Limited Mobility
Accessibility Feature Description
Poly TC8 The TC8 enables you to control the system and to perform tasks such as
placing calls.
Auto-answering You can enable the system to auto-answer calls.
Calling from a personal device With administrator credentials, you can wirelessly access the system
web interface from your own device to make calls and manage contacts
and favorites.
Touch-capable monitor support If you have a touch-capable monitor connected to the system, you can
select, swipe, and press the screen to perform functions and activate
features.
Getting Started
16

Sharing Content
Topics:
▪Share Content Using an HDMI Connection
To enhance the collaboration experience, you can share documents, graphics, and videos with other
participants using a computer.
Share Content Using an HDMI Connection
Share content from your device through an HDMI connection. This method doesn’t require you to connect
using a wireless service.
Procedure
»Connect your device to the video system’s HDMI input port.
Related Links
Use Your System as a Computer Accessory on page 19
17

Using Device Mode
Topics:
▪Computer and Cable Requirements
▪Access Device Mode
▪Use Your System as a Computer Accessory
▪Adjust the System Audio and Camera Settings
▪Managing Incoming Calls When in Device Mode
▪Exit Device Mode and Disconnect Your Computer
Poly Device Mode enables you to use the system’s camera, speaker, microphone, and connected
monitors from your computer.
Once you connect the system to your computer with a USB cable, you can control the video system’s
camera and audio features using your computer’s third-party conferencing application. For example,
instead of using your computer’s camera for Zoom Rooms calls, connect the Studio X30 and use its 4K
camera to automatically follow the conversation in the room. You also gain a Poly echo-cancelling
microphone and speaker technology during calls.
Note: Studio X70 doesn't support Device Mode.
Computer and Cable Requirements
Your computer and cables must meet the following requirements to use Device Mode.
Operating system requirements:
▪ Windows 10 1803 or later
▪ macOS 10.12 or later
USB cable requirements:
▪ A cable with at least one USB-C connection for the video system
▪ USB 2.0 or USB 3.0 cable (preferred to ensure connection reliability and video and audio quality)
▪ Self-powered USB booster extension cable for connections longer than 2 m (6.6 ft)
Note: Don’t use a cable used for charging devices. A charging cable may not be capable of sending
data.
HDMI cable requirements:
▪ An HDMI adapter is required if your computer doesn’t have an HDMI port
Access Device Mode
Use the system touchscreen or a TC8 device to start Device Mode.
18

Note: Your administrator may configure your system to remain in Device Mode. If your system is already
in Device Mode, the system monitor and TC8 device prompt you to connect a USB and HDMI
cable to your computer.
Procedure
»Do one of the following:
▪ From the right border of your screen, swipe left. Select Device Mode .
▪ When using Zoom Rooms, connect the USB-C cable to the video system and connect the
other end of the USB cable to your computer to automatically enter Device Mode.
The Device Mode screen appears.
Related Links
Use Your System as a Computer Accessory on page 19
Use Your System as a Computer Accessory
To use the video system as an external camera and audio accessory, set your system to Device Mode
and connect your Windows or macOS computer with a USB cable.
If your system isn’t already in Device Mode, access Device Mode. If your conferencing application uses
echo cancellation, disable that feature.
You must use a cable with at least one USB-C connection for your video system. If you use a cable with
only one USB-C connection, the USB-C end must connect to your video system for Device Mode to work
properly.
Note: Device Mode isn’t available if your system administrator disables the system USB ports. If you
need help with Device Mode or connecting a computer to your system, contact your administrator.
Procedure
1. Connect a USB-C end of the USB cable to the video system’s USB-C port, and connect the other
end of the USB cable to your computer.
The system monitor and the TC8 device display a confirmation message.
If you’re using Microsoft Teams or Zoom Rooms, Device Mode automatically starts when you
connect the USB cable to your computer. Once you disconnect the USB cable, the system
automatically exits Device Mode in 20 to 30 seconds.
2. Optional: To display your computer on the video system monitor, connect your computer using the
system’s HDMI input port.
Related Links
Access Device Mode on page 18
Share Content Using an HDMI Connection on page 17
Adjust the System Audio and Camera Settings
In Device Mode, you can mute the system, adjust the volume, and adjust camera settings.
Access Device Mode and connect your computer to the system.
Using Device Mode
19