Poly TC10 User manual

Poly TC10 Privacy Guide
December 2022 | 3725-13688-001A

Contents
Before You Begin ..............................................................................................................................................................................................3
Related Poly and Partner Resources .....................................................................................................................................................3
Privacy-Related Options ................................................................................................................................................................................4
Download Log Files for the Poly TC10 ................................................................................................................................................. 4
Purposes of Processing Personal Data .................................................................................................................................................4
How Administrators Are Informed of Any Security Anomalies (Including Data Breaches) ................................................. 4
How Data Subject Rights Are Supported .................................................................................................................................................. 5
Right to Access ............................................................................................................................................................................................ 5
Right to Be Informed ..................................................................................................................................................................................5
Right to Data Portability ...........................................................................................................................................................................5
Right to Erasure ...........................................................................................................................................................................................5
Right to Rectification ................................................................................................................................................................................. 5
Right to Object to Processing ..................................................................................................................................................................5
Right to Restrict Processing .................................................................................................................................................................... 5
How Personal Data Is Deleted ..................................................................................................................................................................... 6
Factory Reset the Poly TC10 ...................................................................................................................................................................6
Factory Restore the Poly TC10 in the UI ............................................................................................................................................. 6
ii

Before You Begin
This Privacy Guide provides information regarding the implementation of Privacy by Design for the Poly TC10.
This guide contains details about configurable privacy options and how personal data is processed.
Related Poly and Partner Resources
See the following sites for information related to this product.
•Poly Support is the entry point to online product, service, and solution support information. Find product-specific
information such as Knowledge Base articles, Support Videos, Guide & Manuals, and Software Releases on the
Products page, download software for desktop and mobile platforms from Downloads & Apps, and access additional
services.
• The Poly Documentation Library provides support documentation for active products, services, and solutions. The
documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration,
or administration content from any online device.
• The Poly Community provides access to the latest developer and support information. Create an account to access
Poly support personnel and participate in developer and support forums. You can find the latest information on
hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
• The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications
providers deliver high-value business solutions that meet critical customer needs, making it easy for you to
communicate face-to-face using the applications and devices you use every day.
•Poly Services help your business succeed and get the most out of your investment through the benefits of
collaboration. Enhance collaboration for your employees by accessing Poly service solutions, including Support
Services, Managed Services, Professional Services, and Training Services.
• With Poly+ you get exclusive premium features, insights and management tools necessary to keep employee devices
up, running, and ready for action.
•Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and
efficiency of your spaces and devices by providing actionable insights and simplifying device management.
3

Privacy-Related Options
Download Log Files for the Poly TC10
You can download log files to assist in troubleshooting.
Task
1If the Poly TC10 is paired to a video codec, go to the system web interface of the codec.
2To download the system logs, go to Diagnostics > Logs > Download.
Logs may also be available through third party management platforms like ZDM.
Purposes of Processing Personal Data
Category Type of Personal Data Purpose of Processing Interface Type
Device Administration • Device name
• Device IP address
• Device MAC address
• Device Serial number
• Configure device access
• Troubleshooting device
issues
• View device information
• Device Display
• Connected Video system
How Administrators Are Informed of Any Security Anomalies (Including Data
Breaches)
Security Anomaly Type Where to Check Recommended Frequency to Check
System crash Device LEDs indicate reboot process.
Error appears in the system log file.
Check log file just after reboot.
4

How Data Subject Rights Are Supported
The following information shows how data subject rights are supported.
Right to Access
A data subject has the right to view and/or obtain a copy of all of their own personal data.
To access data, download the logs or view the information on the device display.
Right to Be Informed
What personal data is collected?
See Purposes of Processing Personal Data on page 4.
How is personal data is used?
See Purposes of Processing Personal Data on page 4.
How long is personal data kept?
All data saved to the system is retained until manually deleted by the administrator.
See Purposes of Processing Personal Data on page 4 and How Personal Data Is Deleted on page 6.
Is personal data shared with any third parties and if so, who?
If personal data is made available when working with Poly support, this data may be shared with Poly’s engineering team
(which may include third parties and contractors).
How can a data subject be notified of a data breach?
Data Subjects have a right to be notified when their data has been processed without authorization. Please contact your
system administrator for the most appropriate method to receive this information.
See How Personal Data Is Deleted on page 6 and How Administrators Are Informed of Any Security Anomalies
(Including Data Breaches) on page 4.
Right to Data Portability
A data subject has the right to receive a copy of all personal data in a commonly-used, machine-readable format. Log files
can be downloaded in plain text format.
Right to Erasure
Any customer personal data made available when working with Poly support will be erased by requesting erasure through
your Poly support representative.
For details on how to erase customer personal data from the system, see How Personal Data Is Deleted on page 6.
Right to Rectification
A data subject has the right to make corrections to inaccurate or incomplete personal data.
Personal data specific to device configuration can be edited or updated by the device administrator.
Poly does not manipulate data made available during the support process, so any rectification of inaccuracies of personal
data must be performed by the customer directly.
Right to Object to Processing
Not applicable.
Right to Restrict Processing
Not applicable.
5

How Personal Data Is Deleted
Data Type Steps to Delete Deletion Method
Device Administration Device information is deleted when the
system is reset to factory default
configuration.
Perform a pinhole factory reset or restore
default configuration using the UI.
Reset to factory default configuration.
Factory Reset the Poly TC10
You can reset the TC10 to its factory settings. This process refreshes the device by deleting its configurations except the
current version of software.
Task
1For wall- or glass-mounted devices, dismount it, and remove any wall mounting brackets. For a desk-mounted device,
remove the TC10 stand. For more information, see the relevant Quick Start Guide.
2Disconnect the LAN cable from the Poly TC10 to power it off.
3On the back of the Poly TC10, insert a pin or straightened paper clip through the factory reset button pinhole.
4Press and hold the reset button, and reconnect the LAN cable to power the Poly TC10 on.
Don’t power off the Poly TC10 until it finishes the factory reset process.
The TC10 resets to factory default settings and loses all configuration and logs.
Factory Restore the Poly TC10 in the UI
You can restore the TC10 to its default settings in the device UI. This process refreshes the device by deleting its
configurations except the current version of software.
If paired to a codec, unpair the device before factory restore.
Task
1In the device local interface, go to Settings > Reset > Reset.
2To confirm, select Reset.
The Poly TC10 resets all configurations to factory defaults, and clears all saved settings and logs. The most recently
installed version of software remains on the device.
6