Poly Studio X Series User manual

Poly Partner Mode User Guide (G7500,
Studio X Series, and Studio E70)
4.1.0 | August 2023 | 3725-86559-017A
SUMMARY
This guide provides the end-user with task-based user information for the featured product.

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Table of contents
1About this guide.................................................................................................................................................. 1
Audience, Purpose, and Required Skills......................................................................................................... 1
Icons used in Poly documentation .................................................................................................................. 1
2Getting Started ................................................................................................................................................... 2
Poly Partner Mode Overview .......................................................................................................................... 2
Navigating Your System.................................................................................................................................. 2
Poly IR Remote Control Button Functions ............................................................................................... 2
Bluetooth Remote Control Button Functions............................................................................................ 3
Enable TalkBack in Microsoft Teams Rooms .......................................................................................... 5
Navigating Talkback in Microsoft Teams Rooms.............................................................................. 5
Using a Connected Trio in a Microsoft Teams Rooms Environment ....................................................... 5
Product Overview of Poly Video Systems....................................................................................................... 6
Poly G7500 System Features and Capabilities ....................................................................................... 6
Poly Studio X70 Features and Capabilities.............................................................................................. 6
Poly Studio X52 Features and Capabilities.............................................................................................. 7
Poly Studio X50 Features and Capabilities.............................................................................................. 7
Poly Studio X30 Features and Capabilities.............................................................................................. 8
Poly Studio E70 Camera Overview.......................................................................................................... 8
Administrator Features and Capabilities .................................................................................................. 8
Overview of System Hardware........................................................................................................................ 9
Poly G7500 Hardware.............................................................................................................................. 9
Poly G7500 System Ports................................................................................................................. 9
Poly Studio X70 Hardware..................................................................................................................... 10
Poly Studio X70 System Hardware Ports ....................................................................................... 11
Poly Studio X70 Privacy Shutter Behavior...................................................................................... 12
Poly Studio X52 Hardware..................................................................................................................... 12
Poly Studio X52 System Ports........................................................................................................ 13
Poly Studio X52 Privacy Cover....................................................................................................... 13
Poly Studio X50 Hardware..................................................................................................................... 14
Poly Studio X50 System Ports........................................................................................................ 14
Poly Studio X50 Privacy Cover....................................................................................................... 15
Poly Studio X30 Hardware..................................................................................................................... 16
Poly Studio X30 System Ports........................................................................................................ 16
Poly Studio X30 Privacy Cover....................................................................................................... 17
Poly Studio E70 Camera Hardware ....................................................................................................... 17
iii

Poly Studio E70 Ports..................................................................................................................... 17
Poly Studio E70 Privacy Shutter Behavior...................................................................................... 18
LED Status Indicators ................................................................................................................................... 19
LED Status Indicators for the G7500 System ........................................................................................ 19
LED Status Indicators for the Studio X70 System ................................................................................. 19
LED Status Indicators for Studio X50, and Studio X30 Systems ........................................................... 20
LED Status Indicators for the Studio E70 Camera................................................................................. 21
Powering the System On and Off.................................................................................................................. 21
Wake the System .......................................................................................................................................... 21
Accessibility Features ................................................................................................................................... 22
Users Who Are Deaf or Hard of Hearing ............................................................................................... 22
Users Who Are Blind, Have Low Vision, or Have Limited Vision........................................................... 22
Users with Limited Mobility .................................................................................................................... 22
3Sharing Content ............................................................................................................................................... 24
Share Content Using an HDMI Connection .................................................................................................. 24
4Using Device Mode .......................................................................................................................................... 25
Computer and Cable Requirements for Device Mode .................................................................................. 25
Access Device Mode..................................................................................................................................... 25
Use Your System as a Computer Accessory ................................................................................................ 26
Adjust the System Audio and Camera Settings in Device Mode .................................................................. 26
Managing Incoming Calls When in Device Mode ......................................................................................... 27
Exit Device Mode and Disconnect Your Computer ....................................................................................... 27
5Settings ............................................................................................................................................................ 28
Cameras........................................................................................................................................................ 28
Adjust an In-Room Camera ................................................................................................................... 28
Turn Camera Tracking On or Off ........................................................................................................... 28
Audio Adjustments ........................................................................................................................................ 29
Adjust the Volume.................................................................................................................................. 29
6Troubleshooting................................................................................................................................................ 30
Poly Device Mode ......................................................................................................................................... 30
Audio Levels are Too High or Low......................................................................................................... 30
Conferencing Application Doesn’t Use System Camera or Audio ......................................................... 30
Can’t Use System’s Camera or Audio ................................................................................................... 30
Improve Audio Quality............................................................................................................................ 31
Improve Laptop Screen Mirroring .......................................................................................................... 31
7Getting help ...................................................................................................................................................... 32
iv

About this guide1
This section provides clarifying information about this guide.
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users who want to
learn how to use the features available with G7500 and Studio X series.
Be sure to familiarize yourself with basic XML and parameter list conventions to successfully change
configurations.
Icons used in Poly documentation
This section describes the icons used in Poly Documentation and what they mean.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or
death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main
text.
TIP: Provides helpful hints for completing a task.
About this guide 1

Getting Started2
Before you use your system, familiarize yourself with its features and local interface.
Poly Partner Mode Overview
Poly Partner Mode allows you to run third-party conferencing applications on supported Poly video
systems. For example, after powering on your system for the first time, you can select Zoom Rooms
to place Zoom calls.
NOTE: Not all providers are supported on all systems. For the latest information on partner
applications supported on each system, see the Poly VideoOS Release Notes .
Refer to the supported partner documentation for information on using third-party applications:
●Microsoft Teams Rooms: https://support.office.com/en-us/teams
●Zoom Rooms: https://support.zoom.us/hc/en-us
●Google Meet: https://apps.google.com/meet/
●BlueJeans Rooms by Verizon: https://support.bluejeans.com/s/
●Dialpad: https://help.dialpad.com/
●GoToRoom by LogMeIn: https://support.goto.com/products
●RingCentral Rooms (RCV Rooms): https://support.ringcentral.com/
●Tencent: https://meeting.tencent.com/cloud-rooms.html
Navigating Your System
The system has icons and user screens to help you navigate and understand important information
about your system.
Poly IR Remote Control Button Functions
When you connect a Poly IR receiver to your G7500 or Studio X system, you can use the Poly IR
remote control to navigate your system.
NOTE: Remote control functionality may be limited in other partner applications.
2Chapter 2Getting Started

The following illustration and table show the buttons and functionality of the Poly IR remote control.
Table 2-1 IR Remote Button Functions
Item Description Function
1 IR LED Sends IR signals to the IR receiver
2 Volume Increase or decrease the volume
3 Camera zoom Zoom the camera in or out
4 Navigation controls Navigate the user interface.
5 Select Select an item on the user interface or adjust a toggle
6 Back arrow Return to the previous screen
7 Menu In Poly Video mode only, show or hide the settings and
camera controls
8 Call Display the calls screen or answer an incoming call
9 End call End an active call or reject an incoming call
10 Dialpad Dial a number
11 Mute Mute or unmute the system microphones
Bluetooth Remote Control Button Functions
When you pair the Poly Bluetooth remote control with your G7500 or Studio X system, you can use
the remote control to navigate your system.
Bluetooth Remote Control Button Functions 3

NOTE: Remote control functionality may be limited in other partner applications.
The following illustration and table show the buttons and functionality of the Bluetooth remote control.
The functionality is specific to Poly Video mode.
Table 2-2 IR Remote Button Functions
Item Description Function
1 Voice Assistant Feature planned for future use
2 Volume or zoom Adjust volume up and down or, in camera mode, zoom the
camera in or out
3 Navigation controls Navigate the screen
In camera mode, controls camera pan and tilt
4 Select Select an item on the user interface or adjust a toggle
5 Back arrow Return to the previous screen
6 Mute Mute the system microphones.
Long press to pair the remote control with the system
7 Keypad Dial a number.
Select camera presets while in a call in
8 Call button Display the calls screen or answer an incoming call
9 End call End an active call, reject an incoming call, or end a meeting
10 Menu Open the available system menu to access features
11 Present content From the home screen, display the content help screen
In a meeting, open the content tray and select available
content to share
4 Chapter 2Getting Started

Table 2-2 IR Remote Button Functions (continued)
Item Description Function
12 Layout Open the layout screen to choose how two or more
participants display on the screen
13 Voice Assistant Microphone Feature planned for future use
Enable TalkBack in Microsoft Teams Rooms
NOTE: Talkback is disabled by default. If the device restarts, you'll need to reenable Talkback.
1. On the touch controller, select More > Settings > Device Settings > Accessibility.
2. Enable Talkback.
Navigating Talkback in Microsoft Teams Rooms
Navigate the user interface by touch using a menu of available gestures. As you navigate the screen,
the device announces the item you select.
NOTE: Items in the Settings menu may appear below the screen. To access items below the
screen, use two fingers to scroll up or swipe right on the screen to go down the list.
Talkback Navigation
Touch Gesture Result
Swipe right Moves to the next user interface element and announces the
element name
Swipe left Moves to the previous user interface element and announces
the element name
Drag one finger around the screen Speaks the name of the user interface item or the onscreen
text as your finger moves over it
Double tap the screen Selects the user interface item currently in focus
Swipe down then left Returns to the main screen
Swipe up or down and right Opens the Talkback menu
Swipe up or down with two fingers Scrolls through menu items
Swipe down then left Return to the main screen
Using a Connected Trio in a Microsoft Teams Rooms Environment
Your Microsoft Teams Rooms solution may include one or two connected Poly Trio speakerphones.
The Poly Trio speakerphones are used as external speakers and microphones for your system.
From a connected Poly Trio in Microsoft Teams Rooms mode, you can:
●Mute or unmute the microphones
●Adjust the call volume
Enable TalkBack in Microsoft Teams Rooms 5

Product Overview of Poly Video Systems
Poly G7500, Studio X70, Studio X52, Studio X50, and Studio X30 systems in Poly Video Mode
support Poly video conferencing and content sharing features.
Poly G7500 System Features and Capabilities
G7500 systems support the following features:
●Peripheral cameras and microphones make the system scalable for medium rooms and up to
large integrated rooms
●Placing and joining video calls
●Sharing wireless and wired content
●Camera tracking technology that can automatically zoom in on the person talking or frame the
group of people in the room (depending on the paired camera and system configuration)
●Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments
●Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by
capturing only the voices in a defined area
●HDMI: Single input and dual output
●Using a wired or wireless USB mouse as an input device
Poly Studio X70 Features and Capabilities
Poly Studio X70 Features and Capabilities
Studio X70 systems support the following features:
●All-in-one collaboration system for medium-to-large rooms
●No need for a separate PC, laptop, or codec to run video-conferencing software
●Placing and joining video calls
●Sharing wireless and wired content
●Dual built-in 4K cameras
●Camera tracking technology that automatically frames the group of people in the room
●Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial
audio for life-like presence and clarity
●Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments
●HDMI: Single input and dual output
●Using a wired or wireless USB mouse as an input device
6Chapter 2Getting Started

Poly Studio X70 Mounting Orientation
You can mount the Studio X70 above or below a display. The Studio X70 doesn't support inverted
mounting. For information on mounting the Studio X70, see the Studio X70 setup sheet.
Poly Studio X52 Features and Capabilities
Studio X52 systems support the following features:
●All-in-one collaboration system for huddle rooms and small-to-medium rooms
●No need for a separate PC, laptop, or codec to run video-conferencing software
●Placing and joining video calls
●Sharing wireless and wired content
●Sharp 4K, 20MP camera with 95-degree horizontal field of view
●Camera tracking technology that automatically frames the group of people in the room
●Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial
audio for life-like presence and clarity
●Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments
●Dual stereo speakers
●HDMI: Single input and dual output
●Simple to set up, manage, and use with Poly Lens
Poly Studio X52 Mounting Orientation
You can mount the Studio X52 above or below a display. The Studio X52 doesn't support inverted
mounting. For information on mounting the Studio X52, see the Poly Studio X52 Quick Start Guide .
Poly Studio X50 Features and Capabilities
Studio X50 systems support the following features:
●All-in-one collaboration system for huddle rooms and small-to-medium rooms
●No need for a separate PC, laptop, or codec to run video-conferencing software
●Placing and joining video calls
●Sharing wireless and wired content
●Built-in 4K camera with ultra-wide 120-degree field of view
●Camera tracking technology that automatically frames the group of people in the room
●Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial
audio for life-like presence and clarity
●Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments
Poly Studio X52 Features and Capabilities 7

●Dual stereo speakers
●HDMI: Single input and dual output
●Using a wired or wireless USB mouse as an input device
Poly Studio X50 Mounting Orientation
You can mount the Studio X50 above or below a display. The Studio X50 doesn't support inverted
mounting. For information on mounting the Studio X50, see the Studio X50 setup sheet.
Poly Studio X30 Features and Capabilities
Studio X30 systems support the following features:
●All-in-one collaboration system for huddle rooms and small-to-medium rooms
●No need for a separate PC, laptop, or codec to run video-conferencing software
●Placing and joining video calls
●Sharing wireless and wired content
●Built-in 4K camera with ultra-wide 120-degree field of view
●Camera tracking technology that automatically frames the group of people in the room
●High-fidelity, built-in stereo microphones that pick up sound within 4.57 m (15 ft) and use spatial
audio for life-like presence and clarity
●Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments
●Single mono speaker
●HDMI: Single input and output
●Using a wired or wireless USB mouse as an input device
Poly Studio X30 Mounting Orientation
You can mount the Studio X30 above or below a display. The Studio X30 supports inverted mounting.
For information on mounting the Studio X30, see the Studio X30 setup sheet.
Poly Studio E70 Camera Overview
Poly Studio E70 is a dual-camera solution supported on Poly G7500, Studio X70, Studio X52, and
Studio X50 systems.
The Poly Studio E70 camera is a standalone USB 4K camera that with full tracking and framing
capabilities. The Studio E70 camera provides coverage up to 7.6 m (25 ft).
Microphones in the Studio E70 camera provide accurate sound source location to support camera
tracking.
Administrator Features and Capabilities
The G7500 and Studio X Family systems provide features for administrators to deploy, manage, and
access systems.
8Chapter 2Getting Started

These systems provide the following features and capabilities:
●Remote access for managing standalone systems
●Provisioning with Poly Clariti Manager to support single system, small business, and large
multisite enterprise deployments
●SNMP reporting and remote logging
●Industry-standard security techniques, including 802.1X authentication
Overview of System Hardware
The figures and tables in the following topics provide information about hardware features available
on your system.
Poly G7500 Hardware
The following figure displays the hardware features on the Poly G7500 system. The table lists each
feature numbered in the figure.
Table 2-3 Poly G7500 Feature Descriptions
Ref. Number Feature Feature Description
1 Reset button Resets the Poly G7500 to the factory software version
2 LED indicator Indicates the system status
3 Remote control pairing button Enables the Bluetooth remote control pairing mode
4 Restart button Restarts your system
Poly G7500 System Ports
The following illustration and table explain the ports on the back panel of your G7500 system.
Overview of System Hardware 9

Table 2-4 G7500 System Port Descriptions
Ref. Number Port Description
1 3.5 mm audio line out
2 3.5 mm audio line in
3 Security lock
4 Mini-DIN/RS-232 serial port
NOTE: The serial port is occasionally used by third party control system devices for automation.
5 USB-A ports
6 USB-C port
7 HDCI input for Polycom cameras
8 HDMI input for sharing content (for example, from a laptop)
9 HDMI output for the primary monitor
10 HDMI output for the secondary monitor
11 LAN connection for the system
12 Link-local network (LLN) connections for IP-based peripheral devices
13 Power cord port
Poly Studio X70 Hardware
Table 2-5
Ref. Number Feature Description
1 Screen Protective screen that covers the front
of the system
10 Chapter 2Getting Started

Table 2-5 (continued)
Ref. Number Feature Description
2 Microphone array Microphone array that captures audio
3 Speakers Stereo audio output
4 Dual cameras Camera array with a privacy shutter
that automatically opens or closes,
depending on the camera state
5LED indicators Indicates the system status and
information on the tracked speaker
Poly Studio X70 System Hardware Ports
The following illustration and table explain the hardware ports on your Poly Studio X70 system.
Table 2-6 Poly Studio X70 System Hardware Port Descriptions
Ref. Number Port Description
1 HDMI output for the secondary monitor
2 HDMI output for the primary monitor
3 HDMI input for sharing content (for example, from a laptop)
4 USB-A ports
5 USB-C port
6 3.5 mm audio line in
7 3.5 mm audio line out
8 Expansion microphone connection
9 LAN connection for the system
10 Link-local network (LLN) connections for IP-based peripheral
devices
NOTE: This port is disabled and is reserved for future use.
11 Power cord port
Poly Studio X70 System Hardware Ports 11

Poly Studio X70 Privacy Shutter Behavior
The privacy shutter automatically opens and closes depending on the state of the connected video
system.
Poly Studio X70 Privacy Shutter Behavior
NOTE: Shutter behavior may vary depending on the partner application.
System Event Shutter Behavior
The system powers on Shutters open
The system powers off Shutters close
NOTE: If you remove power immediately, the shutters don't
close.
The system enters sleep mode or digital signage starts and
the Camera Sleep Setting is set to Save Energy
Shutters close
The system enters sleep mode or digital signage starts and
Camera Sleep Setting is set to Fast Wake
Shutters remain open
NOTE: When Fast Wake is set, the shutters never close.
You wake the system Shutters open
You wake the system and the Studio X70 built-in camera
isn’t the primary camera
Shutters remain closed
You select the Studio X70 built-in camera as the primary
camera
Shutters open
The system receives an incoming call If the shutters are closed, they remain closed until the call is
answered
The system is sending video Shutters are open
The system is in an active call and the video is muted Shutters are open
Poly Studio X52 Hardware
The following figure displays the hardware features on the Poly Studio X52 system. The table lists
each feature numbered in the figure.
Table 2-7 Poly Studio X52 Feature Descriptions
Ref. Number Feature Feature Description
1 Speaker Stereo audio output
2 Microphone array Microphone array that captures audio
12 Chapter 2Getting Started

Table 2-7 Poly Studio X52 Feature Descriptions (continued)
Ref. Number Feature Feature Description
3 Camera Camera with a privacy cover that enables or disables the
video input as you choose
4 LED indicators Indicates the system status and information on the tracked
speaker
Poly Studio X52 System Ports
The following illustration and table explain the ports on your Poly Studio X52 system.
Table 2-8 Poly Studio X52 System Port Descriptions
Ref. Number Port Description
1 Poly Table Expansion Microphone connection
2 USB-A ports
3 RJ45 Ethernet port
4 Power port
5 HDMI port for secondary monitor
6 HDMI port for primary monitor
7 HDMI port for content sharing and Device Mode
8 USB-C port for Device Mode
Poly Studio X52 Privacy Cover
The Poly Studio X52 system provides a physical cover that you can place over the camera lens to
protect your privacy.
Poly Studio X52 System Ports 13

Poly Studio X50 Hardware
The following figure displays the hardware features on the Poly Studio X50 system. The table lists
each feature numbered in the figure.
Table 2-9 Poly Studio X50 Feature Descriptions
Ref. Number Feature Feature Description
1 Screen Protective screen that covers the front of your system
2 Microphone array Microphone array that captures audio
3 Camera Camera with a privacy cover that enables or disables the
video input as you choose
4 Speakers Stereo audio output
5 LED indicators Indicates the system status and information on the tracked
speaker
Poly Studio X50 System Ports
The following illustration and table explain the ports on your Poly Studio X50 system.
14 Chapter 2Getting Started

Table 2-10 Poly Studio X50 System Port Descriptions
Ref. Number Port Description
1 3.5 mm audio line in
2 3.5 mm audio line out
3 Polycom RealPresence Debut expansion microphone connection
4 USB-C port
5 USB-A ports
6 Factory restore pinhole
7 Security lock (on the back flat section of the system)
8 HDMI output for the secondary monitor
9 HDMI output for the primary monitor
10 HDMI input for sharing content (for example, from a laptop)
11 LAN connection for the system
12 Power cord port
Poly Studio X50 Privacy Cover
The Poly Studio X50 provides a physical cover that you can place over the camera lens to protect
your privacy.
Poly Studio X50 Privacy Cover 15

Poly Studio X30 Hardware
The following figure displays the hardware features on the Poly Studio X30 system. The table lists
each feature numbered in the figure.
Table 2-11 Poly Studio X30 Feature Descriptions
Ref. Number Feature Feature Description
1 Microphone array Microphone array that captures audio
2 LED indicators Indicates the system status and information on the tracked
speaker
3 Camera Camera with a privacy cover that enables or disables the
video input as you choose
4 Speaker Mono audio output
Poly Studio X30 System Ports
The following illustration and table explain the ports on your Poly Studio X30 system.
Table 2-12 Poly Studio X30 System Port Descriptions
Ref. Number Port Description
1 Power cord port
2 Security lock
3 Factory restore pinhole
4 HDMI output for the primary monitor
5 USB-C port
6 HDMI input for sharing content (for example, from a laptop)
7 USB-A ports
8 LAN connection for the system
16 Chapter 2Getting Started