Ricoh P3500 Quick start guide

Model MD-A3
Machine Codes: E0A4
Field Service Manual
23 July, 2014

Important Safety Notices
LEAD-FREE SOLDER
This product is manufactured using lead-free solder as a part of a movement within the consumer
products industry at large to be environmentally responsible. Lead-free solder must be used in the
servicing and repair of this product.
WARNING
• This product is manufactured using lead free solder. DO NOT USE LEAD BASED SOLDER TO
REPAIR THIS PRODUCT! The melting temperature of lead-free solder is higher than that of leaded
solder by 86 °F to 104 °F (30 °C to 40 °C). Use of a soldering iron designed for lead-based
solders to repair product made with lead-free solder may result in damage to the component and
or PCB being soldered. Great care should be made to ensure high-quality soldering when
servicing this product – especially when soldering large components, through-hole pins, and on
PCBs - as the level of heat required to melt lead-free solder is high.
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine power cord is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
4. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
• RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
• DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
Observance of Electrical Safety Standards
The machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
1

Safety and Ecological Notes for Disposal
1. Dispose of replaced parts in accordance with local regulations.
• To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols. A fire or an explosion might occur.
This product contains substances which are harmful to humans and the environment.
• The lamp contains mercury.
Please dispose of this product or used lamps in accordance with local regulations.
The following information is only for EU-member states:
The use of the symbol indicates that this product may not be treated as household waste. By ensuring this
product is disposed of correctly, you will help prevent potential negative consequences for the
environment and human health, which could otherwise be caused by inappropriate waste handling of
this product. For more detailed information about recycling of this product, please contact your local city
office or your household waste disposal service.
2

Symbols and Trademarks
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Screw
Connector
Spring
Trademarks
Firefox is a registered trademark of the Mozilla Foundation.
Macintosh and Mac OS are trademarks of Apple Inc., registered in the United States and other
countries.
Microsoft, Windows, Windows Vista, and Internet Explorer are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
• The proper names of Internet Explorer 7, 8 and 9 are as follows:
Windows® Internet Explorer® 7
Windows® Internet Explorer® 8
Windows® Internet Explorer® 9
The proper names of the Windows operating systems are as follows:
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
3

Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
4

TABLE OF CONTENTS
Important Safety Notices................................................................................................................................... 1
LEAD-FREE SOLDER.......................................................................................................................................1
Prevention of Physical Injury.......................................................................................................................... 1
Observance of Electrical Safety Standards................................................................................................. 1
Safety and Ecological Notes for Disposal................................................................................................... 2
Symbols and Trademarks...................................................................................................................................3
Trademarks..................................................................................................................................................... 3
1. Product Information
Specifications...................................................................................................................................................... 9
Overview.......................................................................................................................................................... 12
Front and Top View......................................................................................................................................12
Rear and Bottom View.................................................................................................................................13
Control Panel................................................................................................................................................15
Remote Control............................................................................................................................................ 16
Guidance for Those Who are Familiar with Predecessor Products..............................................................18
2. Installation
Installation Requirements................................................................................................................................. 19
Installation Requirements.............................................................................................................................19
Preventing the deterioration of sound quality................................................................................... 19
About network environment............................................................................................................... 20
Operating Environment for This Machine..................................................................................................21
Checking the Package Contents..................................................................................................................... 26
Contact Address Registration.......................................................................................................................... 28
Using the Menus...............................................................................................................................................29
Registration Request List...............................................................................................................................29
Wired/Wireless Network Configuration.................................................................................................. 30
Entering characters............................................................................................................................. 32
Setting Items................................................................................................................................................. 34
Firmware Update......................................................................................................................................... 36
System Information...................................................................................................................................... 37
Network configuration backup/restore............................................................................................40
Using Utility.......................................................................................................................................................44
Unified Communication System Settings....................................................................................................44
5

Logging in to Unified Communication System Settings.............................................................................46
Login.....................................................................................................................................................46
Logout...................................................................................................................................................47
Managing Address Book............................................................................................................................48
3. Replacement and Adjustment
Parts Replacement............................................................................................................................................49
SIM Card......................................................................................................................................................49
Rear Cover................................................................................................................................................... 50
Camera Unit................................................................................................................................................. 50
Memory Card.............................................................................................................................................. 52
Fan Unit / Main Board............................................................................................................................... 53
Microphone..................................................................................................................................................55
Speaker........................................................................................................................................................ 57
Key Top Unit.................................................................................................................................................57
Front Cover...................................................................................................................................................60
Front Cover Parts..........................................................................................................................................61
Antenna Module..........................................................................................................................................61
4. Troubleshooting
LED Behavior and Meaning............................................................................................................................ 65
LED Behavior and Meaning........................................................................................................................65
LED type............................................................................................................................................... 65
LED behavior....................................................................................................................................... 65
Error Table........................................................................................................................................................ 67
Boot Sequence and Errors.......................................................................................................................... 67
Error Message..............................................................................................................................................71
When an Acoustic Feedback Noise Can Be Heard.................................................................................87
Network Trouble Shooting..........................................................................................................................89
Network troubleshooting flow............................................................................................................94
Problems when Using Unified Communication System Settings.............................................................. 95
Restrictions........................................................................................................................................................ 96
Handling This Product..................................................................................................................................96
Wireless Networking...................................................................................................................................96
Cleaning....................................................................................................................................................... 97
6

Copyright Notice......................................................................................................................................... 97
Electromagnetic Interference...................................................................................................................... 97
Precautions for Use...................................................................................................................................... 98
System Operations.......................................................................................................................................98
Unified Communication System Settings................................................................................................. 100
PC Screen Share........................................................................................................................................101
Cause of Acoustic Feedback....................................................................................................................101
7

8

1. Product Information
Specifications
Item Specification
Interface • Ethernet: 10BASE-T, 100BASE-TX, 1000BASE-T
• IEEE802.11n, IEEE802.11a, IEEE802.11g, IEEE802.11b
• Encryption method: WEP128bit/64bit, WPA-PSK(TKIP/
AES), WPA2-PSK(TKIP/AES), WPA-EAP(TKIP/AES),
WPA2-EAP(TKIP/AES)
• USB3.0 (type A) ×2
• USB3.0 (type B)
• Analog RGB (VGA)
• HDMI connector
Proxy authentication Basic authentication
Port The following port numbers are available for communication:
• When no proxy is used
TCP: 80, 443, 5222, 17990, 17992
UDP: 50000 - 65535*1
• When a proxy is used
TCP: 80, 443
Network bandwidth • High Definition mode:
1Mbps - 2Mbps
• Standard Definition:
500Kbps - 1Mbps
• Limiting the Network Bandwidth:
300Kbps
9

Item Specification
Video resolution When High Definition mode is enabled:
• Maximum transmission resolution
1280 × 20 pixels
• Maximum reception resolution
1280 × 720 pixels
When Standard Definition mode is enabled:
• Maximum transmission resolution
640 × 360 pixels
• Maximum reception resolution
1280 × 720 pixels
When limiting the Network Bandwidth:
• Maximum transmission resolution
320 × 180 pixels
• Maximum reception resolution
320 × 180 pixels
Video Frame rate Up to 30 fps
• Limiting the Network Bandwidth:
Up to 15 fps
Video mode HDMI:
• XGA : 1024 × 768 pixels (Only RICOH PJS)
• WXGA : 1280 × 800 pixels (Only RICOH PJS)
• HD : 1280 × 720 pixels (Others)
D-Sub:
• XGA : 1024 × 768 pixels
• WXGA : 1280 × 800 pixels
Video coding H.264/SVC (SVC)
Voice coding SPEEX Ultra-Wideband Audio
Data transfer RTP (RFC1889/RFC3550) and RTCP (RFC1890/RFC3551)
1. Product Information
10

Item Specification
Automatic camera adjustment • Automatic white balance control
• Automatic gain control
• Automatic Exposure control
• Automatic flickering canceller (50Hz/60Hz)
Deployment sound function • Adaptive echo canceller
• Noise suppressor
• Echo suppressor
• Automatic gain control
• Non-stationary noise reduction function
Noise 45 dB or less
Power Source NA: AC120 V (±10%), 15A, 60 Hz (±3 Hz)
EU: AC220 (-10%) -240 V (+10%), 2.5A, 50 Hz (±3 Hz)
AP: AC110 (-10%) -240 V (+10%), 2.5-15A, 50/60 Hz (±
3Hz)
Power consumption Maximum 66 W or less
External dimensions (W×D×H) 285.0 × 189.0 × 40.0mm (11.2 × 7.4 × 1.6 inches)
Weight Approx. 1.6 kg (3.5 lb.)
*1 The 6 ports in the range of 50000 to 65535 are selected at random as the ports used for
communication, according to the environment and conditions.
Specifications
11

Overview
Front and Top View
No. Name Main Function
1 Speaker Outputs audio from other parties.
2 Camera unit
Captures live video that is transmitted to other
parties.
The camera unit consists of a camera and an arm.
3 Control Panel Provides a set of keys used to operate the
machine.
4 Microphone Inputs audio from the machine.
5 Remote control light receiver Receives infrared rays from the remote control.
6 USB port (Micro-B type) Used to connect the machine to your computer
and share the computer screen.
7 USB ports (Type A) Used to attach an external microphone speaker
to the machine.
1. Product Information
12

No. Name Main Function
8 Audio input Used to connect the machine to the analog audio
input device, such as a microphone or headset.
9 Audio output Used to connect the machine to the analog audio
output device, such as a headphones or headset.
10 Air outlet Releases heat from inside of the machine.
Rear and Bottom View
No. Name Main Function
1 Anti-theft lock hole Hole for connecting the anti-theft chain.
2 HDMI In connector (for video input)
Used to connect a video input device, such as an
external camera, to the machine through the
HDMI terminal.
3 HDMI Out connector (for video output)
Used to connect a video output device, such as a
projector or monitor, to the machine through the
HDMI terminal.
4 Ethernet port
Port to which the 1000BASE-T, 100BASE-TX, or
10BASE-T cable connects. This port is used when
connecting the machine to a wired network.
Overview
13

No. Name Main Function
5 Analog RGB (VGA)connector
Connector used to connect this machine to a
video output device, such as a projector or
monitor, via a RGB (VGA) connector.
6 Power connector Connector for connecting the power cord.
7
Air inlet Brings in air from the outside to cool the machine
and prevent it from overheating.
8
SIM Card
No
.Name Main Function
1 SIM card slot Slot used to read and write to a SIM card
2 SIM card • Used to back up network configuration
• Used for terminal authentication
1. Product Information
14

Control Panel
No. Name Main Function
1 Push key Used to raise the camera unit.
2 Zoom keys ( key) Used to adjust the zoom of the machine's camera.
3 Camera OFF key Used to mute this machine's camera.
4 Power indicator
Lights when the machine turns on.
This indicator blinks while the machine is starting
up or shutting down.
5 Power key Used to turn the machine on and off.
6 Disconnect key Used to leave a meeting.
7 Enter key
Used to activate the menu, setting, or set value
selected with the cursor keys.
This key is also used to connect and leave a
meeting.
8 Speaker volume keys ( key) Used to adjust the speaker volume.
Overview
15

No. Name Main Function
9 Cursor keys ( key)
Used to select a menu, dialog, or setting.
These keys are also used to switch between
screen layouts during a meeting.
10 Menu key Used to display the Menu screen.
11 Mute key Used to temporarily disable audio input on the
machine.
12 Mute indicator Flashes if the Mute key is used to disable the
microphone.
Remote Control
No. Name Main Function
1 Menu key Used to display the Menu screen.
1. Product Information
16

No. Name Main Function
2 Enter key
Used to activate the menu, setting, or set value
selected with the cursor keys.
This key is also used to connect and leave a
meeting.
3 Camera OFF key Used to mute this machine's camera.
4 Zoom keys ( key) Used to adjust the zoom of the machine's camera.
5 Disconnect key Used to leave a meeting.
6 Power key Used to turn the machine on and off.
7 Cursor keys ( key)
Used to select a menu, dialog, or setting.
These keys are also used to switch between
screen layouts during a meeting.
8 Speaker volume keys ( key) Used to adjust the speaker volume.
9 Mute key Used to temporarily disable audio input on the
machine.
Overview
17

Guidance for Those Who are Familiar with
Predecessor Products
The E0A4 is successor model to the E0A0 and E0A2. If you have experience with the predecessor
products, the following information will be of help when you read this manual.
Different Points from Predecessor Products
E0A2 E0A0 E0A4
SIM card
(only for UCS service,
not for mobile network)
Yes No Yes
Video resolution Maximum upload
video resolution: 480 x
270
Maximum download
video resolution: 640 x
360
Maximum upload
video resolution: 640 x
360
Maximum download
video resolution: 1280
x 720
Maximum upload
video resolution: 1280
x 720
Maximum download
video resolution: 1280
x 720
Video frame rate Up to 10 FPS for
upload and download
Up to 30 FPS for
upload and download
Up to 30 FPS for
upload and download
PC screen sharing
frame rate
Up to 1 FPS Up to 1 FPS Up to 5 FPS
Video Conference
Gateway
(interoperability)
No Yes Yes
Remote controller No No Yes
Video/audio interface Analog audio 3.5mm
jack
RGB
USB 2.0
DVI
RGB
USB 2.0
Analog audio 3.5mm
jack
HDMI
RGB
USB 3.0
Battery Yes No No
1. Product Information
18