Poly Studio X50 Service manual

ADMINISTRATOR GUIDE 3.0.0 | December 2019 | 3725-86561-001A
Poly Partner Mode
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Contents
Before You Begin................................................................................................5
Audience, Purpose, and Required Skills.............................................................................5
Related Poly and Partner Resources..................................................................................5
Getting Started................................................................................................... 7
Poly Partner Mode Overview.............................................................................................. 7
Product Overview of Poly Video Systems...........................................................................7
Administrator Features and Capabilities.................................................................. 8
Powering the System On and Off........................................................................................9
Navigating the System........................................................................................................ 9
Access the System Web Interface............................................................................9
Setting Up the System..................................................................................... 10
Overview of Poly G7500, Studio X50, and Studio X30 Hardware.....................................10
Poly G7500 System Ports...................................................................................... 10
Poly Studio X50 System Ports................................................................................11
Poly Studio X30 System Ports............................................................................... 12
LED Status Indicators....................................................................................................... 13
LED Status Indicators for the G7500 System.........................................................13
LED Status Indicators for the Studio X50 and Studio X30 Systems...................... 14
Completing Initial System Setup....................................................................................... 15
Complete Setup with the System Web Interface....................................................15
Complete Setup with Provisioning..........................................................................16
Change Conferencing Partner.......................................................................................... 16
Managing Peripheral Devices........................................................................................... 16
Pairing IP Devices on the Link-Local Network....................................................... 16
Pair an IP Device on the Primary Network............................................................. 18
Connect a USB Device...........................................................................................19
IP Microphones...................................................................................................... 19
Poly Microphone IP Adapter...................................................................................21
Configuring General Settings......................................................................... 24
Name the System and Room............................................................................................ 24
Provide Contact Information..............................................................................................24
Set the Date and Time...................................................................................................... 25
Set the System Location................................................................................................... 25
Set the Local Interface Language..................................................................................... 26
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Configure Sleep Settings.................................................................................................. 26
System Usage Data Collected by Poly............................................................................. 26
Turn Off System Usage Data Collection.................................................................27
Using a Provisioning Service..........................................................................28
Register the System with a Provisioning Service..............................................................28
Download a Template Configuration File.......................................................................... 29
Managing Conferencing Applications............................................................30
Update Third-Party Conferencing Software Manually in the System Web Interface.........30
Configuring Network Settings.........................................................................31
Configuring Wired LAN Settings....................................................................................... 31
Automatically Obtain IPv4 Address Settings.......................................................... 31
Manually Configure IPv4 Address Settings............................................................ 31
Manually Assign a Host Name and Domain Name................................................ 32
Manually Configure DNS Settings..........................................................................32
Configure VLAN Settings....................................................................................... 32
Configure 802.1X Settings..................................................................................... 33
Configure Wired LAN Options................................................................................ 33
Configure Wi-Fi Settings................................................................................................... 34
Configure Network Quality Settings.................................................................................. 34
Securing the System........................................................................................37
Managing System Access.................................................................................................37
Local Accounts....................................................................................................... 37
Configure System Access Settings........................................................................ 40
Configure the System Web Interface Port Lock..................................................... 41
Disable USB Ports..................................................................................................41
PKI Certificates................................................................................................................. 42
Create a Certificate Signing Request..................................................................... 42
Configure Certificate Validation Settings................................................................ 44
Install a Certificate..................................................................................................44
View a Certificate....................................................................................................45
Delete a Certificate.................................................................................................45
Certificate Revocation............................................................................................ 45
Call Encryption.................................................................................................................. 47
H.460 Firewall/NAT Traversal........................................................................................... 47
Configure the System for H.460 Firewall/NAT Traversal........................................48
Web Proxies......................................................................................................................50
Contents
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View Connections to the System...................................................................................... 52
System Port Usage........................................................................................................... 52
Configuring Audio Settings.............................................................................55
Configure General Audio Settings.....................................................................................55
Audio Input........................................................................................................................ 56
Configure IP Microphones......................................................................................57
Configuring the Microphone Adapter......................................................................57
Polycom Acoustic Fence........................................................................................ 57
Configure 3.5 mm and HDMI Audio Input.............................................................. 59
Audio Output..................................................................................................................... 60
Configure Audio Output Settings............................................................................60
Using 3.5 mm Audio Output................................................................................... 61
Configuring Video and Camera Settings........................................................62
HDMI I/O........................................................................................................................... 62
Supported HDCI Input Resolutions................................................................................... 64
Configure Monitor Settings................................................................................................64
Configure a Touch Monitor................................................................................................ 65
Monitors with CEC............................................................................................................ 65
Disable CEC...........................................................................................................65
Enable CEC............................................................................................................65
Configure General Camera Settings................................................................................. 66
Configure Camera Tracking Settings................................................................................ 67
Configure Video Input Settings......................................................................................... 68
Sharing Content............................................................................................... 71
Default Option for Sharing Content................................................................................... 71
Customizing the Local Interface..................................................................... 72
Configure Dual Monitor Display Settings.......................................................................... 72
System Maintenance........................................................................................73
Activating System Features.............................................................................................. 73
Unlock System Settings.................................................................................................... 74
Updating Software.............................................................................................................75
Updating Software in the System Web Interface....................................................75
Update Software with a USB Flash Drive...............................................................77
Update Poly HDCI Cameras.................................................................................. 77
Contents
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Manually Downgrade Software in the System Web Interface................................ 78
Downgrade Software with a USB Flash Drive........................................................78
Restart the System............................................................................................................78
Reset System Settings......................................................................................................79
Factory Restore the System..............................................................................................79
Factory Restore a Table Microphone................................................................................ 80
Factory Restore a Ceiling Microphone..............................................................................81
Factory Restore a Microphone Adapter............................................................................ 82
Troubleshooting............................................................................................... 84
Logs.................................................................................................................................. 84
Consolidated System and Peripheral Device Logs................................................ 84
Configure Log Preferences.................................................................................... 85
Configure Log Level............................................................................................... 86
Download Logs.......................................................................................................86
Transfer Logs to a USB Flash Drive.......................................................................86
Configure Remote Logging.................................................................................... 87
Sample Log File..................................................................................................... 88
SNMP Reporting............................................................................................................... 88
Configure SNMP.................................................................................................... 89
Download MIBs...................................................................................................... 91
Checking System Status................................................................................................... 91
Check Status in Local Interface..............................................................................91
Check Provisioning Results.............................................................................................. 92
Paired IP Audio Device is Disconnected from G7500.......................................................93
Poly TC8........................................................................................................................... 93
Poly TC8 Can’t Pair to the Video System...............................................................93
Poly TC8 Doesn’t Display On the Available Devices List.......................................93
Paired Poly TC8 is Disconnected...........................................................................94
Poly TC8 Paired to Inaccessible Video System..................................................... 95
Can’t Wake the System by Touching the Monitor..............................................................95
LED Status Indicators for the System LAN Ports..............................................................96
Audio Tests........................................................................................................................96
Fix Polycom Acoustic Fence Issues with G7500.............................................................. 98
Test the Call Experience................................................................................................... 98
Test Connection with Another System.............................................................................. 98
Run a Trace Route............................................................................................................99
Checking the Web Proxy Configuration............................................................................ 99
Zero Touch Onboarding Connection Fails During Initial Setup or After Reset................ 100
Contents
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Before You Begin
Topics:
•Audience, Purpose, and Required Skills
▪Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your video system.
The information in this guide applies to all the following Poly video systems and peripherals except where
noted:
▪ Poly Bluetooth Remote Control (model: P010)
▪ Poly G7500 (model: P011)
▪ Poly Microphone IP Adapter (model: P012)
▪ Poly IP Table Microphone (model: P013)
▪ Poly IP Ceiling Microphone (model: P014)
▪ Poly Studio X50 (model: P017)
▪ Poly Studio X30 (model: P018)
▪ Poly TC8 (model: P020)
Audience, Purpose, and Required Skills
This guide is written for a technical audience.
You must be familiar with the following concepts before beginning:
• Current telecommunications practices, protocols, and principles
• Telecommunication basics, video teleconferencing, and voice or data equipment
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Polycom Support Site is the entry point to online product, service, and solution support
information including Licensing & Product Registration, Self-Service, Account Management,
Product-Related Legal Notices, and Documents & Software downloads.
▪ The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Polycom Community provides access to the latest developer and support information. Create
an account to access Poly support personnel and participate in developer and support forums. You
can find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
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▪ The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
▪ The Polycom Collaboration Services help your business succeed and get the most out of your
investment through the benefits of collaboration.
Before You Begin
6

Getting Started
Topics:
▪Poly Partner Mode Overview
▪Product Overview of Poly Video Systems
▪Powering the System On and Off
▪Navigating the System
The Poly G7500, Studio X50, and Studio X30 systems provide video conferencing capabilities and
collaboration tools for any size meeting space or room.
Poly Partner Mode Overview
Poly Partner Mode allows you to run third-party conferencing applications on supported Poly video
systems. For example, after powering on your system for the first time, you can select Zoom Rooms to
place Zoom calls.
Refer to the supported partner documentation for information on using third-party applications:
▪Zoom: https://support.zoom.us/hc/en-us
Product Overview of Poly Video Systems
Poly G7500, Studio X50, and Studio X30 systems in Partner Mode can seamlessly join meetings using
third-party conferencing applications.
Poly G7500 System Features and Capabilities
The G7500 systems support the following features:
▪ Peripheral cameras and microphones make the system scalable for medium rooms and up to large
integrated rooms
▪ Placing and joining video calls
▪ Sharing wireless and wired content
▪ Camera tracking technology that can automatically zoom in on the person talking or frame the
group of people in the room (depending on how you configure the system)
▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being
heard in common working environments when no one is talking
▪ Polycom Acoustic Fence technology, which allows video conferencing in open workspaces by
capturing only the voices in a defined area
▪ HDMI: Single input and dual output
Poly Studio X50 Features and Capabilities
The Studio X50 systems support the following features:
▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
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▪ No need for a separate PC, laptop, or codec to run video-conferencing software
▪ Placing and joining video calls
▪ Sharing wireless and wired content
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ Camera tracking technology that automatically frames the group of people in the room
▪ High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial
audio for life-like presence and clarity
▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being
heard in common working environments when no one is talking
▪ Dual stereo speakers
▪ HDMI: Single input and dual output
Poly Studio X30 Features and Capabilities
The Studio X30 systems support the following features:
▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
▪ No need for a separate PC, laptop, or codec to run video-conferencing software
▪ Placing and joining video calls
▪ Sharing wireless and wired content
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ Camera tracking technology that automatically frames the group of people in the room
▪ High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial
audio for life-like presence and clarity
▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being
heard in common working environments when no one is talking
▪ Single mono speaker
▪ HDMI: Single input and output
Administrator Features and Capabilities
The G7500, Studio X50, and Studio X30 systems provide features for administrators to deploy, manage,
and access systems.
These systems provide the following features and capabilities:
▪ Remote access for managing standalone systems
▪ Provisioning with Polycom RealPresence Resource Manager to support single system, small
business, and large multisite enterprise deployments
▪ SNMP reporting and remote logging
▪ Industry-standard security techniques, including 802.1X authentication
Getting Started
8

Powering the System On and Off
The system turns on when you plug it into a power source. The system doesn’t have a power button, so
you must unplug the power cable to power it off.
Note: Don’t power off the system during maintenance activities (for example, while a software update is
in progress).
Related Links
Restart the System on page 78
Navigating the System
You can navigate the system using the system web interface.
Access the System Web Interface
Access the system web interface to perform administrative tasks.
The system web interface enables you to do the following actions:
▪ Finish setting up your system.
▪ Remotely configure and manage your system. Unlike the local interface, you can configure every
setting through the system web interface.
Procedure
1. Open a web browser and enter the system IP address.
When setting up your system, the onscreen instructions display the IP address to use.
2. Enter the user name (the default is admin).
3. Enter the password (the default is the last six characters of your system’s serial number).
Related Links
Complete Setup with the System Web Interface on page 15
Getting Started
9