Polycom RMX 2000 Service manual

RMX 2000
Administrator’s Guide
Version 1.1

Copyright © 2007 Polycom, Inc.
All Rights Reserved
Catalog No. DOC2157A
Version 1.1
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized
use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject
to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are
registered trademarks of Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of
printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in
this document may be incorporated into future issues.

Polycom RMX 2000 Administrator’s Guide
i
Table of Contents
Conference Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Conferencing Modes .............................................................................. 1-2
Standard Conferencing .................................................................. 1-2
Supplemental Conferencing Features ......................................... 1-3
Viewing Profiles ..................................................................................... 1-4
Profile Toolbar ................................................................................ 1-5
Defining Profiles ..................................................................................... 1-6
Modifying an Existing Profile ..................................................... 1-14
Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Meeting Room Main Window View .................................................... 2-2
Meeting Room Toolbar & Right-click Menu .............................. 2-4
Creating a New Meeting Room .................................................... 2-4
Entry Queues, Ad Hoc Conferences and SIP Factories . 3-1
Entry Queues ........................................................................................... 3-1
Defining a New Entry Queue ....................................................... 3-3
Listing Entry Queues ..................................................................... 3-5
Transit Entry Queue ....................................................................... 3-5
Setting a Transit Entry Queue .............................................. 3-6
Ad Hoc Conferencing ............................................................................ 3-7
SIP Factories ............................................................................................ 3-8
Creating SIP Factories .................................................................... 3-8
Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Viewing the Address Book ................................................................... 4-2
Adding a Participant to the Address Book ......................................... 4-4
Adding a new participant to the Address Book ........................ 4-4
Adding a Participant from an Ongoing Conference to the
Address Book .................................................................................. 4-9
Modifying Participants in the Address Book ........................... 4-10
Deleting Participants from the Address Book .......................... 4-11
Participant Groups ............................................................................... 4-12
Adding a New Group to the Address Book ............................. 4-12
Deleting a Group from the Address Book ................................ 4-13

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Modifying a Group in the Address Book ................................. 4-14
Importing and Exporting Address Books ......................................... 4-15
Exporting an Address Book ........................................................ 4-15
Importing an Address Book ........................................................ 4-16
Conference and Participant Monitoring . . . . . . . . . . . . 5-1
General Monitoring ................................................................................ 5-2
Conference Level Monitoring ............................................................... 5-3
Participant Level Monitoring ............................................................... 5-7
Additional Conferencing Information . . . . . . . . . . . . . . 6-1
Standard Definition (SD) ....................................................................... 6-1
Enabling SD ..................................................................................... 6-3
System Flag Setting ................................................................ 6-3
High Definition (HD) ............................................................................. 6-4
Enabling HD .................................................................................... 6-5
Default HD Threshold Bit Rate ............................................ 6-5
Creating High Definition Profiles ........................................ 6-5
Monitoring High Definition Conferences ........................... 6-7
H.239 ......................................................................................................... 6-7
Lecture Mode .......................................................................................... 6-9
Enabling Lecture Mode ................................................................. 6-9
Enabling the Automatic Switching ...................................... 6-9
Selecting the Conference Lecturer ..................................... 6-10
Lecture Mode Monitoring ........................................................... 6-10
Media Encryption ................................................................................. 6-13
Encryption Flag Settings .............................................................. 6-16
Enabling Encryption in the Profile ............................................ 6-16
Enabling Encryption at the Participant Level .......................... 6-17
Monitoring the Encryption Status .............................................. 6-18
Cascading Conferences ........................................................................ 6-19
Enabling Cascading ...................................................................... 6-21
Creating the Cascade-enabled Entry Queue .................... 6-21
Creating the Dial-out Cascaded Link ................................ 6-22
Enabling Cascaded Conferences without Password ....... 6-25
Monitoring Cascaded Conferences ............................................ 6-26
Creating the Dial-out Link from a Conference Running on
the MGC to the Conference Running on the RMX .................. 6-27

Polycom RMX 2000 Administrator’s Guide
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Users, Connections and Notes . . . . . . . . . . . . . . . . . . . 7-1
Listing Users .................................................................................... 7-2
Adding a New User ....................................................................... 7-3
Deleting a User ................................................................................ 7-4
Changing a User’s Password ........................................................ 7-5
Connections ............................................................................................. 7-6
Viewing the Connections List ....................................................... 7-6
Notes ........................................................................................................ 7-7
Using Notes ..................................................................................... 7-7
Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
IP Services ................................................................................................ 8-1
Management Network ................................................................... 8-1
Default IP Service (Conferencing Service) .................................. 8-2
Modifying the Management Network ................................................ 8-4
Modifying the Default IP Service ....................................................... 8-10
Network Monitor .......................................................................... 8-22
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
IVR Services List ..................................................................................... 9-2
IVR Toolbar ..................................................................................... 9-3
Adding Languages ................................................................................. 9-4
Defining a New Conference IVR Service ............................................ 9-9
Defining a New IVR Service ......................................................... 9-9
Entry Queues IVR Service ................................................................... 9-23
Defining a New Entry Queue Service ....................................... 9-23
Setting a Conference IVR Service or Entry Queue IVR Service
as the Default Service ................................................................... 9-28
Modifying the IVR or Entry Queue Service Properties .......... 9-29
Replacing the Music File ..................................................................... 9-30
Adding a Music File ............................................................. 9-30
Creating Audio Prompts and Video Slides ...................................... 9-32
Recording an Audio Message ..................................................... 9-32
Creating a Welcome Video Slide ................................................ 9-36
Default IVR Prompts and Messages .................................................. 9-37
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . 10-1
The CDR File ......................................................................................... 10-2
CDR File Formats ......................................................................... 10-2

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CDR File Contents ........................................................................ 10-3
Viewing, Retrieving and Archiving Conference Information ....... 10-5
Viewing the Conference Records ............................................... 10-5
Refreshing the CDR List .............................................................. 10-6
Retrieving and Archiving Conference CDR Records .............. 10-7
RMX Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
System and Participant Alerts ............................................................ 11-1
System Alerts ................................................................................ 11-2
Participant Alerts .......................................................................... 11-4
System Configuration .......................................................................... 11-5
Modifying System Flags .............................................................. 11-5
Manually Adding and Deleting System Flags ......................... 11-9
RMX Time ............................................................................................ 11-10
Altering the clock ....................................................................... 11-10
Notification Settings ........................................................................... 11-12
Resource Report .................................................................................. 11-14
Software Management ....................................................................... 11-15
Using Software Management ................................................... 11-15
Logger Diagnostic Files ..................................................................... 11-17
Hardware Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Viewing the Status of the Hardware Components ......................... 12-1
HW Monitor List Pane Toolbar .......................................... 12-3
Viewing a Hardware Component’s Properties ................................ 12-4
Diagnostic Mode ................................................................................. 12-11
Performing Diagnostics ............................................................. 12-11
Diagnostics Monitoring ............................................................. 12-14
MCU Monitor ...................................................................... 12-14
Cards Monitor ..................................................................... 12-15
Error Buffer .......................................................................... 12-16
Appendix A: Disconnection Causes . . . . . . . . . . . . . . . . A-1
Appendix B: Active Alarms . . . . . . . . . . . . . . . . . . . . . B-1
Appendix C: CDR Fields - Unformatted File . . . . . . . . . C-1
The Conference Summary Record .......................................................C-3
Event Records .........................................................................................C-5
Standard Event Record Fields ......................................................C-5
Event Types .....................................................................................C-6

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Event Specific Fields ................................................................... C-12
Disconnection Cause Values .............................................................. C-31
MGC Manager Events that are not Supported by the
RMX 2000 .............................................................................................. C-35
Appendix D: Ad Hoc Conferencing and External Database
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Ad Hoc Conferencing without Authentication ................................ D-2
Ad Hoc Conferencing with Authentication ...................................... D-3
Entry Queue Level - Conference Initiation Validation with
an External Database Application ............................................... D-4
Conference Access with External Database Authentication ........... D-6
Conference Access Validation - All Participants (Always) ..... D-7
Conference Access Validation - Chairperson Only (Upon
Request) .......................................................................................... D-9
System Settings for Ad Hoc Conferencing and External Database
Authentication ..................................................................................... D-11
Ad Hoc Settings ........................................................................... D-11
Authentication Settings .............................................................. D-11
MCU Configuration to Communicate with an External
Database Application .......................................................... D-13
Enabling External Database Validation for Starting New
Ongoing Conferences .......................................................... D-15
Enabling External Database Validation for Conferences
Access .................................................................................... D-16
Appendix E: Participant Properties Advanced Channel
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1
Appendix F: Configuring Direct Connections to RMX . . F-1
Management Network ........................................................................... F-1
Permanent Management Network ......................................................F-1
Configuring the Workstation ........................................................ F-2
Connecting to the Management Network .................................. F-5
Connecting to the Permanent Management Network .............. F-6
Access to the Permanent Management Network ..............F-6
Appendix G: Third Party Software Licenses . . . . . . . . . G-1

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1-1
1
Conference Profiles
Profiles are conference templates stored on the MCU that enable you to
define all types of conferences. Profiles include conference parameters
such as Bit Rate, Video Layout, Encryption, etc.
The RMX is shipped with a default Conference Profile which allows users to
immediately start standard ongoing conferences. Its settings are as
follows:
Table 1-1 Default Conference Profile Settings
Setting Value
Profile Name DefaultVideo384
Bit Rate 384Kbps
Encryption Disabled
Auto Terminate Enabled
H.239 Settings Graphics
High Definition Disabled
Video Quality Sharpness
Layout Auto Layout
Skin Polycom
IVR Name Conference IVR Service

Chapter 1-Conference Profiles
1-2
This Profile is automatically assigned to the following conferencing
entities:
Conferencing Modes
Standard Conferencing
When defining a new video Profile, you select the parameters that
determine the video display on the participant’s endpoint and the qualify
of the video. When defining a new conference Profile, the system uses
default values for standard conferencing. Standard conferencing enable
several participants to be viewed simultaneously and each connected
endpoint uses its highest video, audio and data capabilities up to the
maximum bit rate set for the conference.
The main parameters that define the quality of a video conference are:
•Bit Rate - The transfer rate of video and audio streams. The higher
the bit rate, the better video quality that can be viewed.
•Audio Algorithm - The audio compression algorithm determines the
quality of the conference audio.
•Video protocol, video format, frame rate, annexes, and interlaced
video mode - These parameters define the quality of the video
images. The system selects the appropriate video setting for each
endpoint according to the endpoint capabilities when connecting to
Name ID
Meeting Rooms
Maple_Room 1001
Oak_Room 1002
Juniper_Room 1003
Fig_Room 1004
Entry Queue
Default EQ 1000