Polycom VVX 500 User manual

SmartConnect® Hosted Business Phone System
Polycom® VVX® 500 Business Media
Phone Quick Reference Guide
For phones running Polycom® UC Software 4.0.1 or
later
Congurations vary and the screen displays used in
this guide may not reect those on your phone. See
your system administrator for more information. For
detailed information on how to use your phone, see the
User Guide for the Polycom VVX 500 Business Media
Phone available from the VVX 500 Support Web page.
www.polycom.com | 1725-44539-001 Rev. A |
November 2011
© 2011, Polycom, Inc. All rights reserved.
POLYCOM®, the Polycom “Triangles” logo and the
names and marks associated with Polycom’s products
are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law
marks in the United States and various other countries.
All other trademarks are property of their respective
owners. No portion hereof may be reproduced or
transmitted in any form or by any
means, for any purpose other than the recipient’s
personal use, without the express written permission
of Polycom.
About the Touchscreen
Tap to select and highlight screen items. To scroll,
touch the screen, and swipe your nger up, down,
right, or left. To go back to a previous screen, tap
Back.
Lines View
Lines View displays phone Lines, Favourites, and soft
keys.
If your phone is idle, you can:
• Tap the phone Line to access the Dialer.
• Swipe to switch between Lines View and the
Browser (if applicable).
Active Call View
If a phone Line has only one call—and it’s active—you
can access Active Call View.
Calls View
Calls View displays a list of all your calls.
Call colour indicates status:
• Darkgreen - Active call.
• Darkblue - Incoming and held calls.
• Brightgreen - Active call is highlighted.
• Brightblue - Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the
highlighted call.
Home View
Home View displays icons you can tap to access
phone functions.
Touch and hold to display fewer icons. Touch and
hold or swipe the screen to display more icons.
From Home View, tap the phone Line to display your
phone Lines and Favorites—contacts you can dial by
tapping their name. To go back, tap Close.
Phone Views
Your phone has four main Views: Home, Calls, Active
Call, and Lines View (the default).
To change Views:
• For Home View, press .
• From Home View, press to display either
Lines,
• Calls, or Active Call View.
• To switch between Lines View and either Calls or
• Active Call View, swipe the screen.
AUSTRALIA’S BEST
BUSINESS TELCO
Entering Data
Use the onscreen keyboard or the dialpad keys to
enter information. To backspace, tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a key repeatedly to
view the character options and stop to select.
To type other characters, tap Encoding or Mode.
When using the dialpad keys, use the 1, *, 0, and #
keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset
for calls. During a call, you can change modes by
picking up the handset, or by pressing or .
Tip: Returning to Your Calls
If you navigate away from your call(s), tap to
see Active Call or Calls View again.

SmartConnect® Hosted Business Phone System
Polycom® VVX® 500 Business Media
Phone Quick Reference Guide
For phones running Polycom® UC Software 4.0.1 or
later
Congurations vary and the screen displays used in
this guide may not reect those on your phone. See
your system administrator for more information. For
detailed information on how to use your phone, see the
User Guide for the Polycom VVX 500 Business Media
Phone available from the VVX 500 Support Web page.
www.polycom.com | 1725-44539-001 Rev. A |
November 2011
© 2011, Polycom, Inc. All rights reserved.
POLYCOM®, the Polycom “Triangles” logo and the
names and marks associated with Polycom’s products
are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law
marks in the United States and various other countries.
All other trademarks are property of their respective
owners. No portion hereof may be reproduced or
transmitted in any form or by any
means, for any purpose other than the recipient’s
personal use, without the express written permission
of Polycom.
About the Touchscreen
Tap to select and highlight screen items. To scroll,
touch the screen, and swipe your nger up, down,
right, or left. To go back to a previous screen, tap
Back.
Lines View
Lines View displays phone Lines, Favourites, and soft
keys.
If your phone is idle, you can:
• Tap the phone Line to access the Dialer.
• Swipe to switch between Lines View and the
Browser (if applicable).
Active Call View
If a phone Line has only one call—and it’s active—you
can access Active Call View.
Calls View
Calls View displays a list of all your calls.
Call colour indicates status:
• Darkgreen - Active call.
• Darkblue - Incoming and held calls.
• Brightgreen - Active call is highlighted.
• Brightblue - Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the
highlighted call.
Home View
Home View displays icons you can tap to access
phone functions.
Touch and hold to display fewer icons. Touch and
hold or swipe the screen to display more icons.
From Home View, tap the phone Line to display your
phone Lines and Favorites—contacts you can dial by
tapping their name. To go back, tap Close.
Phone Views
Your phone has four main Views: Home, Calls, Active
Call, and Lines View (the default).
To change Views:
• For Home View, press .
• From Home View, press to display either
Lines,
• Calls, or Active Call View.
• To switch between Lines View and either Calls or
• Active Call View, swipe the screen.
AUSTRALIA’S BEST
BUSINESS TELCO
Entering Data
Use the onscreen keyboard or the dialpad keys to
enter information. To backspace, tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a key repeatedly to
view the character options and stop to select.
To type other characters, tap Encoding or Mode.
When using the dialpad keys, use the 1, *, 0, and #
keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset
for calls. During a call, you can change modes by
picking up the handset, or by pressing or .
Tip: Returning to Your Calls
If you navigate away from your call(s), tap to
see Active Call or Calls View again.

SmartConnect® Hosted Business Phone System
Polycom® VVX® 500 Business Media
Phone Quick Reference Guide
For phones running Polycom® UC Software 4.0.1 or
later
Congurations vary and the screen displays used in
this guide may not reect those on your phone. See
your system administrator for more information. For
detailed information on how to use your phone, see the
User Guide for the Polycom VVX 500 Business Media
Phone available from the VVX 500 Support Web page.
www.polycom.com | 1725-44539-001 Rev. A |
November 2011
© 2011, Polycom, Inc. All rights reserved.
POLYCOM®, the Polycom “Triangles” logo and the
names and marks associated with Polycom’s products
are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law
marks in the United States and various other countries.
All other trademarks are property of their respective
owners. No portion hereof may be reproduced or
transmitted in any form or by any
means, for any purpose other than the recipient’s
personal use, without the express written permission
of Polycom.
About the Touchscreen
Tap to select and highlight screen items. To scroll,
touch the screen, and swipe your nger up, down,
right, or left. To go back to a previous screen, tap
Back.
Lines View
Lines View displays phone Lines, Favourites, and soft
keys.
If your phone is idle, you can:
• Tap the phone Line to access the Dialer.
• Swipe to switch between Lines View and the
Browser (if applicable).
Active Call View
If a phone Line has only one call—and it’s active—you
can access Active Call View.
Calls View
Calls View displays a list of all your calls.
Call colour indicates status:
• Darkgreen - Active call.
• Darkblue - Incoming and held calls.
• Brightgreen - Active call is highlighted.
• Brightblue - Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the
highlighted call.
Home View
Home View displays icons you can tap to access
phone functions.
Touch and hold to display fewer icons. Touch and
hold or swipe the screen to display more icons.
From Home View, tap the phone Line to display your
phone Lines and Favorites—contacts you can dial by
tapping their name. To go back, tap Close.
Phone Views
Your phone has four main Views: Home, Calls, Active
Call, and Lines View (the default).
To change Views:
• For Home View, press .
• From Home View, press to display either
Lines,
• Calls, or Active Call View.
• To switch between Lines View and either Calls or
• Active Call View, swipe the screen.
AUSTRALIA’S BEST
BUSINESS TELCO
Entering Data
Use the onscreen keyboard or the dialpad keys to
enter information. To backspace, tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a key repeatedly to
view the character options and stop to select.
To type other characters, tap Encoding or Mode.
When using the dialpad keys, use the 1, *, 0, and #
keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset
for calls. During a call, you can change modes by
picking up the handset, or by pressing or .
Tip: Returning to Your Calls
If you navigate away from your call(s), tap to
see Active Call or Calls View again.

SmartConnect® Hosted Business Phone System
Polycom® VVX® 500 Business Media
Phone Quick Reference Guide
For phones running Polycom® UC Software 4.0.1 or
later
Congurations vary and the screen displays used in
this guide may not reect those on your phone. See
your system administrator for more information. For
detailed information on how to use your phone, see the
User Guide for the Polycom VVX 500 Business Media
Phone available from the VVX 500 Support Web page.
www.polycom.com | 1725-44539-001 Rev. A |
November 2011
© 2011, Polycom, Inc. All rights reserved.
POLYCOM®, the Polycom “Triangles” logo and the
names and marks associated with Polycom’s products
are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law
marks in the United States and various other countries.
All other trademarks are property of their respective
owners. No portion hereof may be reproduced or
transmitted in any form or by any
means, for any purpose other than the recipient’s
personal use, without the express written permission
of Polycom.
About the Touchscreen
Tap to select and highlight screen items. To scroll,
touch the screen, and swipe your nger up, down,
right, or left. To go back to a previous screen, tap
Back.
Lines View
Lines View displays phone Lines, Favourites, and soft
keys.
If your phone is idle, you can:
• Tap the phone Line to access the Dialer.
• Swipe to switch between Lines View and the
Browser (if applicable).
Active Call View
If a phone Line has only one call—and it’s active—you
can access Active Call View.
Calls View
Calls View displays a list of all your calls.
Call colour indicates status:
• Darkgreen - Active call.
• Darkblue - Incoming and held calls.
• Brightgreen - Active call is highlighted.
• Brightblue - Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the
highlighted call.
Home View
Home View displays icons you can tap to access
phone functions.
Touch and hold to display fewer icons. Touch and
hold or swipe the screen to display more icons.
From Home View, tap the phone Line to display your
phone Lines and Favorites—contacts you can dial by
tapping their name. To go back, tap Close.
Phone Views
Your phone has four main Views: Home, Calls, Active
Call, and Lines View (the default).
To change Views:
• For Home View, press .
• From Home View, press to display either
Lines,
• Calls, or Active Call View.
• To switch between Lines View and either Calls or
• Active Call View, swipe the screen.
AUSTRALIA’S BEST
BUSINESS TELCO
Entering Data
Use the onscreen keyboard or the dialpad keys to
enter information. To backspace, tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a key repeatedly to
view the character options and stop to select.
To type other characters, tap Encoding or Mode.
When using the dialpad keys, use the 1, *, 0, and #
keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset
for calls. During a call, you can change modes by
picking up the handset, or by pressing or .
Tip: Returning to Your Calls
If you navigate away from your call(s), tap to
see Active Call or Calls View again.

Answering Calls
Press or tap Answer, pick up the handset, or
press .
To answer a new call while on an active call, tap
Answer. The current call will be held.
Ending Calls
To end an active call, replace the handset, press , or
press . Or, tap EndCall.
To end a held call, navigate to Calls View and highlight
the held call. Tap Resume, and tap EndCall.
Ending Calls
From Lines, Calls, or Active Call View, tap Hold. If
you’re in Calls View, remember to highlight the call rst.
To resume a held call, tap Resume from either Lines
or Calls View.
Forwarding Calls
To enable call forwarding, tap Settings from Home
View, and tap Features > Forward. Tap the forwarding
type to enable, type a forwarding number, and tap
Enable.
To disable call forwarding, tap Settings from Home
View, and tap Features > Forward. Tap the forwarding
type to disable, and tap Disable.
To enable per-call forwarding: As your phone rings,
tap Forward, enter the forwarding number, and tap
Forward.
Viewing Recent Calls
To view your Recent Calls list, tap NewCall from
Home View, and tap Recent.
From the Recent Calls list, tap to sort and order
calls, tap to display only certain calls, or tap a call
record to call the person.
Timesaver: Viewing Recent Calls
Tap from Lines, Calls, or Active Call View.
Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap next to the call, and
tap Save. Enter additional information and tap Save.
Muting the Microphone
During a call, press so other parties can’t hear you.
To disable Mute, press again.
Using Do Not Disturb
To disable ringing, tap Settings from Home View,
and tap Features > DoNotDisturb. Tap Enableor
Disable.
Adjusting Volume
To change call volume, press during a call.
To change the ringer volume, press when the
phone is idle or ringing.
Updating Ringtones
To change the incoming call ringtone, tap Settings
from Home View, and tap Basic > RingType. Tap the
ringtone you want.
To set a ringtone for a contact, navigate to your
Contact Directory and tap the contact. Tap , update
the contact’s ring type, and tap Save.
Contact Directory
• ToviewyourDirectory:Tap Directories from
Home View. If a Corporate Directory is on your
phone, tap ContactDirectory on the Directory
screen.
• Toaddacontact: Navigate to your Contact
Directory and tap . Type the contact’s
information, and tap Save. To make a contact a
Favourite, enter a Favourite Index number.
• Toupdatecontactinformation: Navigate to
your Contact Directory and tap the contact.
Tap , update the contact’s information, and
tap Save.
• Todeleteacontact: Navigate to your Contact
Directory and tap the contact. Tap , and tap
Yes to conrm.
• Tosearchforacontact: Navigate to your
Contact Directory and tap Search. Enter search
criteria, and tap Search.
• TodialacontactfromyourDirectory:Navigate
to your Contact Directory and tap the contact.
From the contact’s information screen, tap the
contact’s phone number.
Tip: What Does a Green Star Mean?
A green star, , indicates a Favourite.
Favourites
Favourites are contacts you call most often. Favourites
display in your Favourites list and Lines View. They also
display when you tap the phone Line in Home View.
• ToviewyourFavouriteslist: Tap New Call from
Home View, and tap Favourites.
• TomakeacontactaFavouriteNavigate: to
your Contact Directory and tap the contact. Tap
AddtoFavourites, and tap Yes to conrm.
• TodialaFavourite: Tap the Favourite from Lines
View or your Favourites list.
• ToreorderyourFavouriteslist: Update the
contact’s Favourite Index number in the Contact
Directory.
Placing Conference Calls
Call the rst party. From Lines, Calls, or Active Call
View, tap Confrnc. Dial and connect with the other
party, and tap Confrnc.
From Lines or Calls View, you can:
• Tap Hold to hold the conference.
• Tap EndCall to end the conference.
• Tap Manage to manage each participant (if
available).
• Tap Split to end the conference and hold all
participants.
Timesaver: Placing Conference Calls
If you have an active and held call, tap Join to set up a
conference.
Transferring Calls
From Lines, Calls, or Active Call View, tap Transfer,
and call the other party. When you hear the ringback
sound, or after you talk with the other party, tap
Transfer.
Placing Calls
Pick up the handset, or press or . Enter the
phone number, and tap .
From Lines View: Tap the phone Line, enter the phone
number, and tap .
From Home View: Tap NewCall, enter the phone
number, and tap .
Timesaver: Placing Calls Quickly
Tap a recent call or Favourite, or tap a contact’s phone
number in the Contact Directory.

Answering Calls
Press or tap Answer, pick up the handset, or
press .
To answer a new call while on an active call, tap
Answer. The current call will be held.
Ending Calls
To end an active call, replace the handset, press , or
press . Or, tap EndCall.
To end a held call, navigate to Calls View and highlight
the held call. Tap Resume, and tap EndCall.
Ending Calls
From Lines, Calls, or Active Call View, tap Hold. If
you’re in Calls View, remember to highlight the call rst.
To resume a held call, tap Resume from either Lines
or Calls View.
Forwarding Calls
To enable call forwarding, tap Settings from Home
View, and tap Features > Forward. Tap the forwarding
type to enable, type a forwarding number, and tap
Enable.
To disable call forwarding, tap Settings from Home
View, and tap Features > Forward. Tap the forwarding
type to disable, and tap Disable.
To enable per-call forwarding: As your phone rings,
tap Forward, enter the forwarding number, and tap
Forward.
Viewing Recent Calls
To view your Recent Calls list, tap NewCall from
Home View, and tap Recent.
From the Recent Calls list, tap to sort and order
calls, tap to display only certain calls, or tap a call
record to call the person.
Timesaver: Viewing Recent Calls
Tap from Lines, Calls, or Active Call View.
Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap next to the call, and
tap Save. Enter additional information and tap Save.
Muting the Microphone
During a call, press so other parties can’t hear you.
To disable Mute, press again.
Using Do Not Disturb
To disable ringing, tap Settings from Home View,
and tap Features > DoNotDisturb. Tap Enableor
Disable.
Adjusting Volume
To change call volume, press during a call.
To change the ringer volume, press when the
phone is idle or ringing.
Updating Ringtones
To change the incoming call ringtone, tap Settings
from Home View, and tap Basic > RingType. Tap the
ringtone you want.
To set a ringtone for a contact, navigate to your
Contact Directory and tap the contact. Tap , update
the contact’s ring type, and tap Save.
Contact Directory
• ToviewyourDirectory:Tap Directories from
Home View. If a Corporate Directory is on your
phone, tap ContactDirectory on the Directory
screen.
• Toaddacontact: Navigate to your Contact
Directory and tap . Type the contact’s
information, and tap Save. To make a contact a
Favourite, enter a Favourite Index number.
• Toupdatecontactinformation: Navigate to
your Contact Directory and tap the contact.
Tap , update the contact’s information, and
tap Save.
• Todeleteacontact: Navigate to your Contact
Directory and tap the contact. Tap , and tap
Yes to conrm.
• Tosearchforacontact: Navigate to your
Contact Directory and tap Search. Enter search
criteria, and tap Search.
• TodialacontactfromyourDirectory:Navigate
to your Contact Directory and tap the contact.
From the contact’s information screen, tap the
contact’s phone number.
Tip: What Does a Green Star Mean?
A green star, , indicates a Favourite.
Favourites
Favourites are contacts you call most often. Favourites
display in your Favourites list and Lines View. They also
display when you tap the phone Line in Home View.
• ToviewyourFavouriteslist: Tap New Call from
Home View, and tap Favourites.
• TomakeacontactaFavouriteNavigate: to
your Contact Directory and tap the contact. Tap
AddtoFavourites, and tap Yes to conrm.
• TodialaFavourite: Tap the Favourite from Lines
View or your Favourites list.
• ToreorderyourFavouriteslist: Update the
contact’s Favourite Index number in the Contact
Directory.
Placing Conference Calls
Call the rst party. From Lines, Calls, or Active Call
View, tap Confrnc. Dial and connect with the other
party, and tap Confrnc.
From Lines or Calls View, you can:
• Tap Hold to hold the conference.
• Tap EndCall to end the conference.
• Tap Manage to manage each participant (if
available).
• Tap Split to end the conference and hold all
participants.
Timesaver: Placing Conference Calls
If you have an active and held call, tap Join to set up a
conference.
Transferring Calls
From Lines, Calls, or Active Call View, tap Transfer,
and call the other party. When you hear the ringback
sound, or after you talk with the other party, tap
Transfer.
Placing Calls
Pick up the handset, or press or . Enter the
phone number, and tap .
From Lines View: Tap the phone Line, enter the phone
number, and tap .
From Home View: Tap NewCall, enter the phone
number, and tap .
Timesaver: Placing Calls Quickly
Tap a recent call or Favourite, or tap a contact’s phone
number in the Contact Directory.

Answering Calls
Press or tap Answer, pick up the handset, or
press .
To answer a new call while on an active call, tap
Answer. The current call will be held.
Ending Calls
To end an active call, replace the handset, press , or
press . Or, tap EndCall.
To end a held call, navigate to Calls View and highlight
the held call. Tap Resume, and tap EndCall.
Ending Calls
From Lines, Calls, or Active Call View, tap Hold. If
you’re in Calls View, remember to highlight the call rst.
To resume a held call, tap Resume from either Lines
or Calls View.
Forwarding Calls
To enable call forwarding, tap Settings from Home
View, and tap Features > Forward. Tap the forwarding
type to enable, type a forwarding number, and tap
Enable.
To disable call forwarding, tap Settings from Home
View, and tap Features > Forward. Tap the forwarding
type to disable, and tap Disable.
To enable per-call forwarding: As your phone rings,
tap Forward, enter the forwarding number, and tap
Forward.
Viewing Recent Calls
To view your Recent Calls list, tap NewCall from
Home View, and tap Recent.
From the Recent Calls list, tap to sort and order
calls, tap to display only certain calls, or tap a call
record to call the person.
Timesaver: Viewing Recent Calls
Tap from Lines, Calls, or Active Call View.
Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap next to the call, and
tap Save. Enter additional information and tap Save.
Muting the Microphone
During a call, press so other parties can’t hear you.
To disable Mute, press again.
Using Do Not Disturb
To disable ringing, tap Settings from Home View,
and tap Features > DoNotDisturb. Tap Enableor
Disable.
Adjusting Volume
To change call volume, press during a call.
To change the ringer volume, press when the
phone is idle or ringing.
Updating Ringtones
To change the incoming call ringtone, tap Settings
from Home View, and tap Basic > RingType. Tap the
ringtone you want.
To set a ringtone for a contact, navigate to your
Contact Directory and tap the contact. Tap , update
the contact’s ring type, and tap Save.
Contact Directory
• ToviewyourDirectory:Tap Directories from
Home View. If a Corporate Directory is on your
phone, tap ContactDirectory on the Directory
screen.
• Toaddacontact: Navigate to your Contact
Directory and tap . Type the contact’s
information, and tap Save. To make a contact a
Favourite, enter a Favourite Index number.
• Toupdatecontactinformation: Navigate to
your Contact Directory and tap the contact.
Tap , update the contact’s information, and
tap Save.
• Todeleteacontact: Navigate to your Contact
Directory and tap the contact. Tap , and tap
Yes to conrm.
• Tosearchforacontact: Navigate to your
Contact Directory and tap Search. Enter search
criteria, and tap Search.
• TodialacontactfromyourDirectory:Navigate
to your Contact Directory and tap the contact.
From the contact’s information screen, tap the
contact’s phone number.
Tip: What Does a Green Star Mean?
A green star, , indicates a Favourite.
Favourites
Favourites are contacts you call most often. Favourites
display in your Favourites list and Lines View. They also
display when you tap the phone Line in Home View.
• ToviewyourFavouriteslist: Tap New Call from
Home View, and tap Favourites.
• TomakeacontactaFavouriteNavigate: to
your Contact Directory and tap the contact. Tap
AddtoFavourites, and tap Yes to conrm.
• TodialaFavourite: Tap the Favourite from Lines
View or your Favourites list.
• ToreorderyourFavouriteslist: Update the
contact’s Favourite Index number in the Contact
Directory.
Placing Conference Calls
Call the rst party. From Lines, Calls, or Active Call
View, tap Confrnc. Dial and connect with the other
party, and tap Confrnc.
From Lines or Calls View, you can:
• Tap Hold to hold the conference.
• Tap EndCall to end the conference.
• Tap Manage to manage each participant (if
available).
• Tap Split to end the conference and hold all
participants.
Timesaver: Placing Conference Calls
If you have an active and held call, tap Join to set up a
conference.
Transferring Calls
From Lines, Calls, or Active Call View, tap Transfer,
and call the other party. When you hear the ringback
sound, or after you talk with the other party, tap
Transfer.
Placing Calls
Pick up the handset, or press or . Enter the
phone number, and tap .
From Lines View: Tap the phone Line, enter the phone
number, and tap .
From Home View: Tap NewCall, enter the phone
number, and tap .
Timesaver: Placing Calls Quickly
Tap a recent call or Favourite, or tap a contact’s phone
number in the Contact Directory.

Answering Calls
Press or tap Answer, pick up the handset, or
press .
To answer a new call while on an active call, tap
Answer. The current call will be held.
Ending Calls
To end an active call, replace the handset, press , or
press . Or, tap EndCall.
To end a held call, navigate to Calls View and highlight
the held call. Tap Resume, and tap EndCall.
Ending Calls
From Lines, Calls, or Active Call View, tap Hold. If
you’re in Calls View, remember to highlight the call rst.
To resume a held call, tap Resume from either Lines
or Calls View.
Forwarding Calls
To enable call forwarding, tap Settings from Home
View, and tap Features > Forward. Tap the forwarding
type to enable, type a forwarding number, and tap
Enable.
To disable call forwarding, tap Settings from Home
View, and tap Features > Forward. Tap the forwarding
type to disable, and tap Disable.
To enable per-call forwarding: As your phone rings,
tap Forward, enter the forwarding number, and tap
Forward.
Viewing Recent Calls
To view your Recent Calls list, tap NewCall from
Home View, and tap Recent.
From the Recent Calls list, tap to sort and order
calls, tap to display only certain calls, or tap a call
record to call the person.
Timesaver: Viewing Recent Calls
Tap from Lines, Calls, or Active Call View.
Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap next to the call, and
tap Save. Enter additional information and tap Save.
Muting the Microphone
During a call, press so other parties can’t hear you.
To disable Mute, press again.
Using Do Not Disturb
To disable ringing, tap Settings from Home View,
and tap Features > DoNotDisturb. Tap Enableor
Disable.
Adjusting Volume
To change call volume, press during a call.
To change the ringer volume, press when the
phone is idle or ringing.
Updating Ringtones
To change the incoming call ringtone, tap Settings
from Home View, and tap Basic > RingType. Tap the
ringtone you want.
To set a ringtone for a contact, navigate to your
Contact Directory and tap the contact. Tap , update
the contact’s ring type, and tap Save.
Contact Directory
• ToviewyourDirectory:Tap Directories from
Home View. If a Corporate Directory is on your
phone, tap ContactDirectory on the Directory
screen.
• Toaddacontact: Navigate to your Contact
Directory and tap . Type the contact’s
information, and tap Save. To make a contact a
Favourite, enter a Favourite Index number.
• Toupdatecontactinformation: Navigate to
your Contact Directory and tap the contact.
Tap , update the contact’s information, and
tap Save.
• Todeleteacontact: Navigate to your Contact
Directory and tap the contact. Tap , and tap
Yes to conrm.
• Tosearchforacontact: Navigate to your
Contact Directory and tap Search. Enter search
criteria, and tap Search.
• TodialacontactfromyourDirectory:Navigate
to your Contact Directory and tap the contact.
From the contact’s information screen, tap the
contact’s phone number.
Tip: What Does a Green Star Mean?
A green star, , indicates a Favourite.
Favourites
Favourites are contacts you call most often. Favourites
display in your Favourites list and Lines View. They also
display when you tap the phone Line in Home View.
• ToviewyourFavouriteslist: Tap New Call from
Home View, and tap Favourites.
• TomakeacontactaFavouriteNavigate: to
your Contact Directory and tap the contact. Tap
AddtoFavourites, and tap Yes to conrm.
• TodialaFavourite: Tap the Favourite from Lines
View or your Favourites list.
• ToreorderyourFavouriteslist: Update the
contact’s Favourite Index number in the Contact
Directory.
Placing Conference Calls
Call the rst party. From Lines, Calls, or Active Call
View, tap Confrnc. Dial and connect with the other
party, and tap Confrnc.
From Lines or Calls View, you can:
• Tap Hold to hold the conference.
• Tap EndCall to end the conference.
• Tap Manage to manage each participant (if
available).
• Tap Split to end the conference and hold all
participants.
Timesaver: Placing Conference Calls
If you have an active and held call, tap Join to set up a
conference.
Transferring Calls
From Lines, Calls, or Active Call View, tap Transfer,
and call the other party. When you hear the ringback
sound, or after you talk with the other party, tap
Transfer.
Placing Calls
Pick up the handset, or press or . Enter the
phone number, and tap .
From Lines View: Tap the phone Line, enter the phone
number, and tap .
From Home View: Tap NewCall, enter the phone
number, and tap .
Timesaver: Placing Calls Quickly
Tap a recent call or Favourite, or tap a contact’s phone
number in the Contact Directory.