Polycom SoundPoint IP 500 Setup guide

Polycom IP 500
Training

Phone overview
Basic telephony features
•How to place a call
•How to answer a call
•How to terminate a call
•How to redial a number
•How to mute a call
•How to set a call on hold
•How to transfer a call
•How to make conference calls
Phone preferences
•How to change the ring tone
•How to set the language
•How to adjust the volume
Voicemail & Call history
•How to listen to your voicemail
•How to consult the call history
•How to clear the call history
Contacts management
•How to add a contact
•How to edit a contact
•How to delete a contact
•How to search a contact
•Corporate directory
Various
•Idle display
•How to reboot your phone
•How to reset your phone
Content

Polycom IP 500: phone overview

Polycom IP 500: phone overview (2)

Basic telephony features
•How to place a call ?
•Using the handset:
1. Type the number on keypad
2. Press the Send soft key
3. Pick-up the handset
•Using the speaker:
1. Type the number on keypad
2. Press the Speaker button
3. Press the Dial button
•Using the soft key New Call
1. Pick-up the handset
2. Type the number
3. Press the Send soft key
1. Press the Speaker button
2. Type the number
3. Press the Send soft key
OR
OR
Note :
You must add a « 0 » before any external number
Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)

Basic telephony features (2)
•How to answer a call?
•Using the handset:
1. Pick-up the handset
•Using the speaker:
1. Press the Speaker button
2. Press the Answer sof tkey
OR
Note :
These steps apply when the called party
is NOT in another call
OR
OR
•How to redial a call?
•Press the Redial button (3)
•How to end a call?
•Press the End call soft key
•Replace the handset
•Press the Speaker button if
in handsfree speakerphone
mode
*A soft key is a phone “button” which has a different function depending on the phone’s state

Basic telephony features (3)
•How to mute a call ?
•Press the Mute button.
•The microphone is muted (with
the handset and in handsfree
state) –the LED is flashing
•How to set a call on hold ?
•Press the Hold button.
Music is played to the caller.
•To retrieve call press Hold
again

•How to transfer a call?
Basic telephony features (4)
Blind transfer (1)
You transfer the call without
speaking to the third person
and you forget the call
Warm / Attended
transfer (2)
You first speak to the third person
before transferring the call.
2 options

•How to do a warm transfer?
Basic telephony features (5)
Press Trnsfer soft key during call
OR Transfer button
The active call is set on hold
Enter extension to transfer to
What the 3rd party sees :
•when you talk to 3rd party: 3rd party sees your extension
•when the call is transferred: 3rd party sees initial caller ID *
When 3rd party answers :
Press Trnsfer soft key
OR Transfer button
* Feature dependent of configuration

•How to do a blind transfer?
Basic telephony features (6)
Press Trnsfer soft key during call
OR Transfer button
The active call is set on hold
Press the blind soft key
3rd party sees : initial caller ID
Enter extension to transfer to
Call is connected to the 3rd party