Polycom VVX 310 Instruction manual

Quick
User Guide
For Polycom®
VVX® 310/311
Business Media Phones

Phone Views
Home View
Press to alternate between Home and Lines view.
For Home view from any menu, press
Lines view displays phone Lines, Favorites and soft keys .
If your phone is idle, you can press the Line key to access the
Lines View
If your phone has one or more calls, you can access Calls view.
Calls View
Medium grey -Active call Dark grey - Incoming call White-Held call
Use the dialpad keys to enter information. To backspace, press Backspace
To type with the dialpad keys, press a key repeatedly to view the character
options and stop to select.
To type other characters, press Encoding or Mode. When using the dial
pad keys, use the 1, ', 0, and # keys.
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for calls. During a call,
you can change modes by picking up the handset, or by pressing or .
If you navigate away from your call(s), press to see Active Call or
Calls view again.
When in Calls view, switch to Lines view by pressing the Home Key as a
toggle or by pressing More > Lines.
Switch back to Calls view by pressing the Home Key
as a toggle or pressing More > Calls.
Call Color Indicates Status :
Tip: Switching Between Lines and Calls View
Use the up and down arrow keys to select a call (highlight it)
The soft keys control the highlighted call.
Entering Data
About Calls
Pick up the handset, or press or . Enter the phone number, and
press Send.
Enter the phone number first, then press Dial, pick up the handset, or
press or .
Placing Calls
Our phone has four main Views: Home, Calls, Active Call, and Lines view (the
default). You can access Home and Lines view at any time. If your phone has
one or more calls, you can also access Calls or Active Call view.
Tip: Referring to Soft Keys
In this guide, soft keys are referred to by their name only. For
example, to end an active call, press End Call.
Home view displays icons you can select to access phone functions.
You can use the right, left, up, and down arrow keys to display more icons.
From Home view:
Select New Call using the left and right arrow keys. Enter the phone number,
and press Dial.
Ending Calls
To end an active call, replace the handset, press , or press
. Or, press End Call.
To end a held call, navigate to Calls view and highlight the held call. Press
Resume, and press End Call.
Holding Calls
From Calls view, press . Remember to highlight the call first.
To resume a held call, press Resume or again.
Transferring Calls
From Calls view, press Transfer or ,and call the other party. When
you hear the ringback tone, or after you talk with the other party,
press Transfer or again.
To complete a transfer without waiting for the ringback tone,
Press More > More >BlindXfer.
Transferring Live Calls to Voicemail
Press xfrVM during a live ca l l then dial the extension number and press #.
Parking Calls
To park a live call, press Park.
Listen to the message which identifies the extension the call is
parked to.
Then notify the intended recipient(s).
To pick up the parked call, the recipient dials the extension that the
call was parked on.
Forwarding Calls
To enable call forwarding (phone based)
Press Forward from Home or Lines view. Select the forwarding type to
enable, enter a forwarding number, and press Enable.
To disable call forwarding, press Forward from Home or Lines view,
select the forwarding type to disable, and press Disable.
To enable per-call forwarding:
As your phone rings, press Forward, enter the forwarding number, and
press Forward.
Answering Calls
To answer with the speakerphone, press or tap Answer. To Answer with
the handset, pick up the handset. To answer with a headset, press .
To answer a new call while on an active call, press Answer. The current
call will be held.
Timesaver: Placing Calls Quickly
Select a recent call or Favorite, or select a contact's phone number
in the Contact Directory.
From Lines view:
Press The Phone line Key, Enter the phone number and press send

Favorites
Favorites are contacts you call most often. Your Favorites list displays all
your Favorites. A smaller number of Favorites displays in Lines view.
From the Recent Calls list, press Sort. This will allow you to order calls by name
or time and by ascending or descending. Press Type to display only certain
calls by missed, received, or placed as well as which line was called, or Select a
call to redial the contact.
Viewing Recent Calls
From Lines view, do one of the following:
Timesaver: Placing Conference Calls
If you have an active and held call, press Join to set up a conference.
Press Hold to hold all participants.
Press End Call to remove yourself from the call, but keep the other
participants connected.
Press Split to end the conference and hold all participants.
Placing Conference Calls
Call the first party, and after the call connects, press More, and
select Conference. Then, dial and connect with the second
party and press Conference again.
From Lines or Calls view, you can:
Press , select Directories, and select Recent Calls to view
your Recent Calls list.
Press the right arrow key to view the recent Placed Calls. Press the
left arrow key to view the recent Received Calls. Press the down
arrow key to view the recent Missed Calls.
Press the up arrow key to view Favorites.
To view your Favorites list -From Home view, select Directories >
Favorites.
To make a contact a Favorite - Navigate to your Contact Directory
and select the contact. Press Info, press More, and select Add to
Favorites. Press Yes to confirm.
To dial a Favorite - Press the Favorite from Home or Lines view, or from
your Favorites list.
Corporate Directory
To view your Corporate Directory- Select Directories from Home view.
Select Corporate Directory on the Directory screen. Then start typing the
name of your contact and press Submit.
To dial a contact from your Corporate Directory- Navigate to your
Corporate Directory, select the contact and press Dial.
BLF - Busy Line Field (If Enabled)
BLF keys monitor the status of other phones
When a phone that a BLF key is monitoring rings, the BLF key flashes. When
a phone that a BLF key is monitoring is busy, the BLF key lights up.
BLF Pickup: When a phone that a BLF key is monitoring rings, answer
(intercept) the call by pressing the BLF key.
BLF Speed Transfer : If you are on a live call , press a BLF key to instantly
transfer the call to the phone that the BLF key is monitoring.
BLF Speed Dial: To instantly call a phone that a BLF key is monitoring,
press the BLF key
To change the incoming call ringtone, select Settings
from Home view, and select Basic > Ring Type . Select the
ringtone you want.
To set a ringtone for a contact, navigate to your Contact
Directory and select the contact . Press Edit, update the
contact's ring type, and press Save.
Updating Ringtones
From Home view, select More until you see LCR.
Then select LCR to place the call.
LCR - Last Call Return
Contact Directory
To select a contact from the Contact Directory, press
To view your Directory-Select Directories from Home view. Select
Contact Directory on the Directory screen.
To add a contact-Navigate to your Contact Directory and press Add.
Enter the contact's information, and press Save. To make a contact a
Favorite, enter a Favorite Index number.
To update contact information- Navigate to your
Contact Directory and select the contact. Press Info, press Edit, update the
contact's information, and press Save.
To delete a contact- Navigate to your Contact Directory and select the
contact. Press Info, press Delete, and press Yes to conf irm.
To search for a contact- Navigate to your Contact Directory a nd press
Search. Enter searc h criteria a nd press Search.
To dial a contact from your Directory-Navigate to your
Contact Directory, select the contact and press Dial.
Tip: What Does the Star Mean?
A star, , indicates a Favorite.
Muting the Microphone
During a call, press so other parties can't hear you. To disable Mute,
press again. This applies to ca lls using the handset, headset, and
speakerphone.
Adjusting Volume
To change call volume, press during a call . To change the
ringer volume, press when the phone is idle or ringing.
Listening to Voicemail
An envelope, , adjacent to a Line key, indicates that you have voice
mail. Select Messages from Home view or press , and select Message
Center. Press Select > Connect and follow the prompts.
Only applies if user does not receive voicemail
message through email.