Polycom VVX 150 User manual

Blueface, a Comcast Business Company
Tutorial Content For Poly Hardware

Poly VVX Range
VVX 250
VVX 350
VVX 150
VVX 450

Avoid Reformatting
Do not select Option 5 Reformat File System in any
circumstances.
If option 5 – reformat file system – is selected, the
phone system may never provision again. Please do
not select this and only factory reset when totally
necessary.

Getting Started
Do not plug Poly devices in or connect to the internet
until instructed to by the Blueface
onboarding team. It is important they are first put on
the portal along with their Mac IDs by the onboarding
team.

Plugging in Polycom Phones
When you are instructed to plug in your Poly devices
please follow the below instructions. Start by connecting
the desktop stand into the back of the phone.
Plug handset cord into the receiver and into the
back of the Polycom (green box in image.
Plug ethernet cable into the back of the phone
(purple box in image).
Setup: If your setup is POE enabled:
1
2

Phone will start to power on and can take up to 10 minutes
to come online. The device can reboot 3-4 times
before fully Provisioning.
Plug handset cord into the receiver and into the back
of the Polycom device (green box in image)
Plug ethernet cable into the back of the phone
(purple box in image).
Connect the power supply (blue box in image)
Setup 2: If your setup is not POE enabled:
1
2
3

Transferring a Call
Plug handset cord into the receiver and into the
back of the Polycom device (green box in image)
Plug ethernet cable into the back of the phone
(purple box in image).
Connect the power supply (blue box in image)
1
2
3
To transfer a call using the Poly VVX Series:
Blind Transfer will transfer the call immediately,where the
consultant will transfer the call once you have spoken
to the contact and pressed the Transfer soft key.

You can forward an incoming call to a contact or
forward all incoming calls to a contact.
Forwarding Calls
On the incoming call screen select forward
Enter your contacts number and select forward
How to forward an incoming call:
On the main menu screen, select forward
If you have more than one line on your device, select a line
Choose either always, no answer, or busy
Enter a contacts name and select enable
If you choose no answer you can enter the number of rings
before call forward is enabled
How to forward an incoming call:
1
2
1
2
3
1
2
3
On the main menu screen, select forward
If you have more than one line on your device, select a line
Choose your forwarding type and select disable
How to disable call forwarding:
4
5

Call a contact
Select Conference and call your next contact.
When this contact answers, select Conference.
1
2
3
Call Conferencing
Active or held calls can also be transferred into a conference
call. To merge two separate calls into one conference call,
select Calls, followed by Join on the calls screen.
1
2
3
You can initiate a call with up to 24-contacts.
To initiate a conference call:

Hosts can manage all conference participants or individual
conference attendees. To manage all conference participants,
do one of the following:
Managing Call Conferences
Select Hold to hold all participants.
Select Mute to mute all participants.
Select Far Mute to mute the participant.
Select Hold to place the participant on hold.
Select Remove to remove the participant from
the conference and create a separate call with
the participant.
Select Information to view the selected
participant’s details.
Highlight the participant and select Manage. Once you
have done this, you can select one of the following
options.
1
When managing individuals, follow these instructions:
1
2

To enable Do not Disturb (DnD) on the Poly
phone range.
Access the device on the UC Portal.
Once the device menu appears, you can toggle DnD
on and off.
DnD can also be activated by Console Operators.
If a user has access to a quick sidebar option,
DnD can be activated from there.
1
2
3
Do Not Disturb

Poly VVX450
Hardware Feature Descriptions

Enables you to select a phone line, view
calls on a line or quickly call a favourite
contact.
Providers ringer and speakerphone audio
output.
Enables you to return to the previous
screen.
Transfers an active call to a contact.
Holds an active call or resumes a held call.
Adjusts the volume of the handset, headset
or speaker.
Enables you to enter numbers, letters
and special characters. You can also use
the dial pad keys to select menu items
and have index numbers.
Mutes local audio during calls and
conferences.
Enables you to place and receive
calls using the speaker phone.
Secures the handset in the cradle when
your phone stand is in position at a high
angle. To secure the handset, remove the
tab, reverse it so the protrusion points up,
and re-insert it. Position the handset so
the protrusion on the tab fits into the slot
on the handset.
1
2
3
4
5
7
8
9
10
11
Line Keys
Reversable
Tab
Speaker
Back Key
Transfer Key
Enables you to access and manage instant
and voice messages.
6
Messages
Key
Hold Key
Volume
Keys
Dial Pad
Mute Key
Speakerphone
Key
Ref. no Feature Feature Description

Enables you to attach a USB flash drive or
USB headset.
Enables you to place and receive calls using
a headset.
12
13
14
15
16
17
Headset
Key
USB Port
Displays the Home screen from other
screens and displays Lines and Calls
screen from the Home screen.
Enables you to select context sensitive
keys that display along the bottom of
the screen.
Enables you to attach a universal security
cable lock to your phone so you can secure
it to a desktop.
Shows a 6.35cm (2.5in) monochrome
display that enables you to view menu
options and data.
Scrolls through information or options
displayed on the phone’s screen. Selects
a field of displayed data.
Home Key
Navigation Keys
/ Select Key
Soft Keys
Security Slot
(on back)
Screen
Flashes red to indicate you have a new
message.
18
19
Message Waiting
Indicator
Ref. no Feature Feature Description