Polycom VVX 201 User manual

Quick Start
Guide for
Polycom®VVX®201
Services subject to availability. Call Breezeline for more information. Breezeline and
the Breezeline logo are trademarks of Cogeco US Finance LLC. © 2022 Breezeline
Call Park
You can place a call on hold at one extension and have
it picked up at a different extension. Note: Calls will
return to your extension if not picked up within 3 minutes.
To park a call:
1. Dial #2 to park the call.
2. Listen for the system to announce the position of the
call in the parking lot. You will need the position
number if there are multiple calls set to park.
To pick up a parked call:
• Dial *221 to un-park the rst parked call.
• Dial *225 to hear a list of parked
calls and position numbers.
• Dial *229 to un-park the last parked call.
• Dial *225 plus the position # to
un-park a specic parked call.
Example: Dial *2253 to un-park the
call parked in position #3.
Initiate a Conference Call
To initiate a conference call:
1. Call the rst caller.
2. Press More, then select Conference.
3. Call your next contact. When your contact answers,
press More, then select Conference again.
To join two active calls into a conference call:
» On the Calls screen, select Join.
Answer a Ringing Extension
When only one phone is ringing:
Dial *21 to answer a call ringing on
someone else’s extension.
When more than one phone is ringing:
Dial *21 plus the extension to answer a
call ringing on a specic extension.
Example: To answer a call ringing on
extension 2208, dial *212208.
Learn More
Additional user information, including self-help
videos, can be found on our website at:
https://breezeline.com/business/support/hosted-voice
Hosted Voice Support: 1.844.579.0695
Star Codes
*22 – to access the Company Directory
*66 – to dial back the last missed call
*21 – to answer a call ringing
on another extension
*21 +ext. – to answer a call ringing on
a specic extension
*29 – to answer last call ringing
*95 – to access voicemail
*95 +ext. – to make a direct call to an
extension’s voicemail
#3 +ext. – to transfer an active call to
another extension’s voicemail
#1 +ext. – to perform a Blind transfer
(unannounced transfer)
*2 +ext. – to perform a Consultative
transfer (announced transfer)
*85 – turn off CallerID
*65 – turn on CallerID
*71 – activate call waiting
*70 – deactivate call waiting
#2 – park an active call
*221 – un-park the rst parked call
*229 – un-park the last parked call
*225 +pos. – un-park a specic parked call
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Polycom®VVX®201
Place Calls
You can only have one active call in progress on your
phone. You can use the handset, speakerphone, or
headset for calls. During a call, you can change modes
by picking up the handset, or by pressing or .
To place a call, do one of the following:
• Pick up the handset, press or
, enter
the phone number, and press Send.
• Enter the phone number, press Dial and
pick up the handset, or press .
• From the Lines screen, press the Line key,
enter the phone number, and select Send.
• Select a Favorite from the Home screen.
• Select a contact from the Recent Calls list and select Dial.
• Select a contact from the Contact
Directory and select Dial.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call, do one of the following:
• To answer with the speakerphone, press
or press the Answer soft key.
• To answer with the handset, pick up the handset.
• To answer with a headset, press .
End Calls
You can only end active calls. To end a held
call, you must resume the call rst.
To end an active call: »Replace the handset in the
cradle, press or ,
or press the End Call soft key.
To end a held call: 1. Highlight the held call
and press Resume.
2. Press End Call.
Hold and Resume Calls
You can have multiple calls on hold
and resume a call at any time.
To hold a call: » Highlight the call and
press the Hold soft key.
To resume a call: » Highlight the call and
press the Resume soft key.
Transfer Calls
You can transfer calls to any contact and
choose the way to transfer the call.
To transfer a call:
1. Press and hold the Transfer soft key.
2. Choose Blind or Consultative.
3. Dial a number or choose a contact. If you chose
Blind, the call is transferred immediately.
4. If you chose Consultative, press the Transfer
soft key after speaking with your contact.
Forward Calls
You can forward an incoming call to a contact
or forward all incoming calls to a contact.
To forward all incoming calls:
1. On the Home Screen, select Forward.
2. Choose either Always, No Answer, or Busy.
3. Enter a contact’s number, and select Enable.
If you chose No Answer, you can enter the
number of rings before the call is forwarded.
To disable call forwarding:
1. On the Home Screen, select Forward or on
the Idle Screen, press the Fwd soft key.
2. If you have more than one line, select a line.
3. Choose your forwarding type and select Disable.
Manage Voicemail
When you have new voicemail messages, the
messages icon displays on your line.
To access the voicemail system:
1. On the Home screen, select Msgs, or dial *95.
2. Select Message Center > Connect.
Initial Setup, select:
0 – to select mailbox options and then select:
1 – to record unavailable greeting
2 – to record busy greeting
3 – to record your name
5 – to reset your password
Listen to Messages, select:
1 – to play Messages
During playback:
1 – to Skip envelope info
* – to Rewind message
# – to Fast Forward message
2 – to Start message again
3 – for Advanced Options
4 – to Skip to previous message
5 – to Repeat current message
6 – to Skip to next message
7 – to Delete message
9 – to Save message
Contact Directory
To view the Contact Directory:
»From the Home screen, select
Dirs >Contact Directory.
To add a contact to the Contact Directory:
1. In the Contact Directory, select Add.
2. Enter the contact’s information and select Save.
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