Polycom VVX 300 User manual

Handset Overview
Message Waiting Indicator
Buddy/Speed Dial Buttons
Screen Display
Home Key
Navigation arrows/Select Key
Headset
Speakerphone
Mute
Volume keys
Soft Keys
Dial pad
Transfer
Messages
Hold
VVX300/VVX310 Models

Quick Start Guide VVX300/VVX310 Models
Phone Views:
You can view your Main Screen or
a Home View. The Home View will
display icons that you can access
phone functions from.
You can use your right and left
arrows to move between icons.
Your Main Screen will display your
extension, along with any of your
“favourites” or “buddies” and your
soft keys.
Call View:
If your phone has one or more
calls this will be displayed on your
screen.
Medium Grey colour = active call
Daqrk Grey colour = incoming call
White colour= held call
Answering Calls:
You can answer calls by either:
1. picking up the handset
2. pressing the speakerphone
3. pressing the headset
4. pressing the Answer soft key
Ending Calls:
To end a call you can either:
1. hang up the handset
2. press the speakerphone
3. press the headset
4. press the End Call soft key
To end a held call, navigate to the
call that is on hold. Press the
Resume soft key followed by the
End Call soft key.
Contact Directory:
To view your Directory:
Press the Home button and select
the Directories option. Select
Contact Directory.
To add a Contact:
While in the Contact Directory,
press the Add option. Enter your
contact’s information (ie: name,
contact #, etc…) and press the
Save soft key.
To make a contact a Favourite
ensure that you enter a Favourite
#. To make a contact a Watch
Buddy, enable the Watch Buddy
option in the contact set up for
your contact.
Incoming Call Display:
To move between active calls use
both your directional arrows and
your soft keys.
Placing Calls:
You can place a call by either:
1. picking up the handset and
enter the phone number
followed by the Send soft key
2. pressing the speaker icon
and entering the phone
number followed by the Send
soft key
3. pressing the headset icon
if you use a headset, entering
the phone number followed by
the Send soft key
4. dialling the number first
followed by Dial soft key and
picking up the handset
5. selecting the New Call soft key
and entering the phone
number followed by the Send
soft key.
Redial:
To redial the last number, press
the Redial soft key
To Delete a Contact:
While in the Contact Directory,
select the contact that you wish to
delete. Press the Info soft key,
followed by the Delete soft key
and the Yes soft key to confirm.
To Search for a Contact:
Go to your Contact Directory and
press the Search soft key. Enter
search criteria (ie: beginning of a
name or phone number) and press
the Search soft key.
Muting the Mircophone:
During a call press the Mute button
so that other parties can’t hear
you. To disable Mute, press the
Mute button again.
Adjusting Volume:
To change the call volume,
press while on a call.
To change the ringer volume,
press while the phone is
either in an idle state or ringing.
Call View:
If your phone has one or more
calls this will be displayed on your
either in an idle state or ringing.

Quick Start Guide VVX300/VVX310 Models
Blind Transfer:
During call, press the More soft key
then press the BldXfr soft key,
enter the Ext # and press the Enter
soft key (wait for display to return
to main screen), then hang up.
Attended Transfer:
During call, press the More soft key
then press the AttXfr soft key,
then enter the Extension Number
and press the Enter soft key. If call
is accepted, press End Call soft
key, or hang up. If not accepted,
the intended recipient of the call
can hang up and you will be back
on with the original caller.
Call Park:
Press the Park soft key (listen for
parked position) then page
information
UnPark:
Press the number the call is parked
on, then press Dial
Do Not Disturb
Press the More soft key twice, then
press the DND soft key
Page all Phones & Overhead:
Pick up the handset, Press the
More soft key, then Press the Page
soft key
To Retrieve VM:
Press the Messages Button and
follow prompts
Record Unavailable Messages:
Press the Messages Button, select
Option 0, select Option 1 and
follow prompts
Record Name:
Press the Messages Button, select
Option 0, select Option 3 and
follow prompts
Three Way Conference Call:
Call the first party. Once connected
press the More soft key twice, then
the Conf soft key. Make your call to
the second party. Once the second
party answers, press the More soft
key twice, then the Conf soft key.
By pressing the Conf soft key all 3
parties will be active in the
Conference Call.
Conference Bridge:
Press the More soft key follwed by
the ConfBr soft key or enter 88001
Dial
Zone Paging (if enabled):
7800x (x being the page zone)
VIEWING RECENT CALLS:
Favourites: Up arrow
Page all Phones Only:
77007 Dial
Page Overhead Only:
77009 Dial
Page an Extension:
6XXX (6 plus extension) Dial
Dial an Extension:
XXX Dial
Answer ringing extension from
a different phone:
4XXX (4 plus the extension)
Call Queue Agent Login/ Logout:
88008
Remote Call Queue Agent Login
/Logout:
89xxx (where xxx is the ext.#)
Send call directly to VM:
Press the More soft key, then
VMXfr soft key, enter the Extension
Number and press Enter soft key
Manage VM from another phone
21XXX Dial
Leave VM at another extension:
31XXX Dial
Placed Calls: Right arrow
Missed Calls: Down arrow
Received Calls: Left arrow
To Set Up a Watch Buddy using
the side button keys :
Press and Hold button beside
screen display and enter
information. To enable a watch
buddy, select and choose “yes”
beside the line item option. On a
Polycom VVX400 or 410 you have
the ability to view 11 buddies on
your display.
Place a Call on Hold:
To place a caller on hold, press
either the Hold Button located on
the front of the phone or press the
Hold soft key.
To remove a caller from hold,
press either the Hold Button on
the front of the phone or press the
Resume soft key.
For Support, email
newtsupport@fibernetics.ca
or call
611 from your Polycom phone
or Toll Free
877-777-7118
Remember to sign up
for the customer portal
via fbs.fibernetics.ca