Polycom SoundPoint IP 550 User manual

Polycom IP550/IP650 User Guide

Polycom IP550 Layout

A Polycom IP Phone is a full-feature telephone that provides voice communication over an IP (Internet Protocol) network. This
phone functions much like a traditional phone, allowing you to place and receive telephone calls. It also supports features that
you have come to e pect from a telephone - such as speed dialing, redial, and conference calling.
Quick Reference Guide
Introducing Your Polycom IP Phone
Item unction
1 Mute Mutes audio transmission locally during calls.
2 Line Keys Line or Speed Dial keys.
3 Headset Allows users to place and receive calls through an optionally connected.
4 Hold Use this key to place a call on hold until you can return to it.
5 Redial Press the Redial key. The display will show the last 10 dialled numbers. Use the
/ keys to find the desired number and press Redial again.
6 Scroll Up Scrolls through menu options.
7 Scroll Down Scrolls through menu options.
8 Previous Previous.
9 Next Ne t.
10 Save Changes Save any changes made.
11 Menu Access local and server features.
12 Softkeys Soft keys to select from various conte t-sensitive options.
13 Volume Volume keys to adjusts audio and ringer volume.
Phone Diverts and Pick ups
Redial
Phone Diverts and Pick ups
Call Forwarding Always On * 72 press Dial and destination number
Call Forwarding Always Off * 73 press Dial
Call Divert On Busy On * 90 press Dial
Call Divert On Busy Off * 91 press Dial
Call Divert No Answer On * 92 press Dial
Call Divert No Answer On * 93 press Dial
Call Pick up * 98 press Dial
DND Activate * 78 press Dial
DND De-activate * 79 press Dial

Making a call Press New Call and enter the number or enter the number and press Dial from the softkey.
Holding a call Press the Hold key.
Return to a held call Press the Resu e softkey or press the Hold key again.
Transfer – Announced Press the Trnsfer softkey. Enter the destination e tension and press Send. Announce the call to
the receiving party. Replace handset and the call will be transferred.
Transfer – Blind Press the Trnsfer softkey followed by the Blind key, dial e tn number, press Dial to complete the
transfer.
Transfer – To Voicemail Press Trnsfer. Press *55 + target users e tension number then press Dial. Replace handset and
caller will be sent to voicemail without ringing the handset
Do Not Disturb To place your phone in Do Not Disturb. Press the DND button on the side of your handset. To
disable: Press the DND button again.
Call Lists (Received
or Placed calls)
Press the Menu key, select Features followed by Call Lists. You may now select Received or
Placed calls as desired. To call a number select it then press Dial
Storing Personal
Contacts
Press Menu key, select Features followed by Contact Directory. Press the More softkey then the
Add softkey to enter a new contact. Scroll down entering the name and number then press the
Save softkey
Dialling Personal
contacts
Go to Contact List press Search, using the keypad enter the first few letters and press Search,
you can dial using the softkeys.
Dialling System Speed
Dials
Syste Speed Dials are populated by your system administrator. To dial a number press #
[where is the system speed dial location].
To Park A Call Once you have call in progress;
Press Hold > *68 > Dial [where is the e tension you wish to park the call against]
To Retrieve a Parked Call Enter *88 and Press Dial . If the call is being retrieved from the e tension it is parked against press
#. If it is being retrieved from a different e tension, enter the park e tension when prompted
Shared Call Appearance If you have more than one handset on the same e tension, you can “pull” a call from one handset
to another by pressing *11 on the idle handset
Conference Calling Establish the first call, press the Conf softkey, enter the telephone number of the 2nd party, Press
Dial. To connect all 3 parties press the Conf softkey again.
Operating Instructions

Star Codes
Automatic Callback Deactivation #8
Call Forwarding Always To Voice Mail Activation *21
Call Forwarding Always To Voice Mail Deactivation #21
Call Forwarding Busy To Voice Mail Activation *40
Call Forwarding Busy To Voice Mail Deactivation #40
Call Forwarding No Answer Activation *92
Call Forwarding No Answer Deactivation *93
Call Forwarding No Answer To Voice Mail Activation *41
Call Forwarding No Answer To Voice Mail Deactivation #41
Call Forwarding Not Reachable Activation *94
Call Forwarding Not Reachable Deactivation *95
Calling ine ID Delivery Blocking per Call *67
Calling ine ID Delivery per Call *65
Call Return *69
Call Waiting Persistent Activation *43
Call Waiting Persistent Deactivation #43
Cancel Call Waiting *70
Clear Voice Message Waiting Indicator *99
Customer Originated Trace *57
Directed Call Pickup *97
Directed Call Pickup with Barge-in *33
Direct Voice Mail Transfer *55
ast Number Redial *66
Per Call Account Code *71
Push to Talk *50
Speed Dial 100 *75
Speed Dial 8 *74

Notice 1. If the WAN (wide area network) connection fails to a site for any reason, including a fault on
the circuit or a power cut, then the ability to make and receive calls from the IP phones
utilising that WAN circuit will be restricted. These failures may be caused for reasons outside
our control. Other services will be fully maintained including voice mail and the ability to
divert calls to other numbers including mobiles. If another working WAN circuit is available
at that site then this can be used to fully restore service to all phones.
2. The Qudo service allows for calls to 999 and 112, however these services will be affected if
there is a power cut or your WAN circuit fails
3. With regard 999 services no location information is passed to the emergency services
operator this will mean that you will have to state the address that you wish the emergency
service to attend.
4. Qudo does not offer a paper based telephone directory service
5. If you require a PDF that allows you to print off stickers to attach to the phone device
e plaining the above please contact us.
Operating Instructions