Polycom VVX 300 Installation guide

Phone training
•Overview of Phone Functionality
•Screens View
•Placing & Receiving Calls
•Recent, Placed & Missed Calls
•Consultative Transferring / Blind Transferring
•Conference Calls
•Call Forwarding
•Voicemail
•Web Portal

Logging in
Customer Platform Credentials (Web Portal)
As part of your voice service you now have access to the Access’ Voice Portal which contains all of your voice
related information. We encourage you to log into the portal today and change your password.
The portal is located at:
Individual Log In: phone.myaccess.ca
Phone number:
Default Password:
BG Administrator Log In: phone.myaccess.ca/bg
The BG Administrators log in will allow you to view all lines in the
Business Group and make changes to certain settings.
Username BG Admin:
Default Password:
Log In & Passwords:
Voicemail PIN: 5811013
Web Portal Default Password: access!xxxx (Last 4 numbers of account number)
Hunt Group Voicemail User Name: xxxxxxxxxx
Auto Attendant Phone Number: 306xxxxxxx (if applicable)

Voicemail Setup & Retrieval
To enter the Access Voicemail Center:
Option 1: To retrieve voicemail from your Polycom Handset:
•Press the Voicemail Icon of dial *98
•Message Center, press select at the bottom of the screen.
•Enter the PIN Number:
•Follow the prompts
Option 2: To retrieve voicemail remotely:
•Dial 306-559-6245
•Enter the PIN Number
•Follow the prompts
Option 3 - Setting up or retrieving an alternate voicemail from your Polycom Device - To retrieve voicemail or
to record your Auto Attendant:
•Press the Voicemail Icon or dial *98
•Message Center, press select at the bottom of the screen.
•Enter *, (this will bypass the original voicemail account registered to the phone you are calling from.)
•Enter Anchor Number
•Enter the PIN Number:
Hunt Group Voicemail Setup & Retrieval
Press the Button labeled Reception Voicemail
Press *, then the PIN. (Account Number)
Listen to the Prompts.

EATT Recording
Enter the Access Voicemail Center:
Option 1
To record your Auto Attendant from your Polycom Handset
•Press the Voicemail Icon or *98
•Message Center, press select at the bottom of the screen.
•Enter *, (this will bypass the original voicemail account registered to the phone you are calling from.)
•Enter Anchor Number
•Enter the PIN Number
•Follow the Prompts
Option 2
To retrieve voicemail remotely
•Dial 306xxx6245
•Enter Anchor Number
•Enter the PIN Number
•Follow the prompts

Call Forwarding
Option 1:
From the Polycom Phone, press Forward on the Screen.
Select the Forwarding Type, enter the forwarding number and press Enable.
Option 2:
Dial *72 plus the number, to cancel, Dial *73.
Option 3:
Remote Call Forwarding from the Web Portal.
Transferring Calls
Consultative Transferring – Speak to the person you are transferring the calls to prior to send
the transfer.
On Active Calls, the transfer button will appear on the screen.
•Press Transfer
•Enter the phone number or extension
•Press Dial - You will have the chance to speak with the person you are transferring the call to prior to
transferring
•Press Transfer to complete the call.
Blind Transfer – Transferring Calls without speaking to the person you are transferring to.
On Active Calls, the transfer button will appear on the screen.
•Press Transfer
•Blind
•Enter the phone number or extension
•Press Dial – The call transfer is now complete

Extension Lists (Copy and Paste from Master COP)
Premium Extension Type Ext. # Rate Centre Direct Phone Numbers
Anchoring DID Main
Extension Name
Ext. # Rate Centre
(For Display and Company Directory) Anchoring DID Main
Billing of the Access Communications Voice Service
Access Communications will install and turn up the voice service at the customer’s site.
Billing will begin on the day services go live and the phone numbers are ported.
Internet Go Live Date –
Voice Go Live Date –
Important Equipment and the Service Limitations:
911 SERVICE, will not work during a power outage, broadband service outage, interruption or slow-down, or
other service interruption or problem with the relevant computer apparatus. Customer may be required to reset
or reconfigure the Equipment, as the case may be, prior to utilizing the Service following a power outage,
broadband service outage or other service interruption or rectification of the computer apparatus problem.
Service;
•Does not support 900/976 calling, and therefore Customer will not be able to make 900 calls
using the Service.
•Does not support collect calling.
•Does not support operator services (dialing 0).
•Does not come with a telephone directory.
Customer Support

Post Service Activation Problem Reporting
Access Communications’ Network Operations Centre will support the service upon completion of the UAT and
number porting.
The support records and reference documentation will not be available to the NOC until completion of the
UAT, and as such, all requests for support should go to the [e-mail] until the interop is
complete.
After completion and acceptance, all support calls should be directed to our NOC at 306-546-6803
Change Management
Requests for changes to system functionality, also known as MACDs (Move, Add, Change, Delete), should be
directed to NAME OF STAFF. You will be provided with an estimate for the cost to perform the change as well
as the increase or decrease in monthly fees associated with the change. A contract update will be issued
following the MACD, if required.

User Acceptance Tests (UAT)
General Test Cases (Perform on at least one phone) Outcome
1
Perform at least 3 Outbound calls to a Long-Distance number
2
Perform at least 3 Outbound calls to a Toll-Free number
4
Verify Inbound and Outbound DTMF (Touch-Tone) functionality
5
Perform at least 3 Inbound multi-page faxes, if applicable
6
Perform at least 3 Outbound multi-page faxes, if applicable
9
Complete a walkthrough of the Call Flow and approve all sounds and
selections.
10
Log in an out of Queues, if applicable (Queue members only)
Phone test cases (perform on all phones) Outcome
11
Perform at least 3 Inbound calls of at least 30 second duration and
confirm full duplex (two-way) audio
12
Perform at least 3 Outbound calls of at least 30 second duration and
confirm full duplex audio (non-IVR)
13
Send and Receive an internal call (extension to extension)
14
Log in to voicemail
15
Transfer a call to an internal extension
16
Transfer a call to an external number
17
Place a call on/off hold
18
Test 3-way calling
19
Verify speaker phone/headset functionality, if applicable
20
Test ringer and speaker volume
Notes:
•If any scenario above is not applicable, please mark it as so.
•It is strongly recommended that the customer/interconnect perform any additional testing/validation
scenarios relevant to their specific requirements/needs
•Please submit this document within 1 DAY of service turn up. If the document is not submitted,
numbers will not be ported and the service may be deactivated.
•ONCE THE UAT IS SUBMITTED, CHANGES MOVING FORWARD, ADDITIONAL ONSITE TRAINING ARE
CONSIDERED MACDS AND WILL BE CHARGEABLE.
Customer Name: ___________________________________
Completed By: ___________________________________
Date Completed: _____/_______/_______
Please sign this questionnaire to verify tests completed and that you have read the notes.
Return signed via fax [phone]) or email [email protected] upon successful completion of the above cases.