Polycom SoundPoint IP 550 User manual

For trouble reporting or other problems contact
your administrator or TELUS at 1-866-646-5916
or 1-877-520-1212 in Quebec
Polycom SoundPoint IP
550 and 670
Volume Adjustment
 Press the volume keys to adjust the
call volume of the active mode
 Pressing these in idle state adjusts the ringer volume
Navigation Keys
 Press or to scroll
 Press or to step in/out of menus or toggle
enabled/disabled
 Press for enter or select
 Press for back or delete
Call Lists
From the idle screen:
 Press for Speed Dial
 Press for Missed Calls
 Press for Received Calls
 Press for Placed Calls
Soft Keys
In addition to those described in this guide, TELUS
BVoIP also provides the following additional soft keys
depending on your feature package:
 Park: Park a call on your own extension (Call Park)
 DirPark: Park a call on another extension (Directed
Call Park)
 PickUp: Pick up a ringing call anywhere in your Call
Pickup Group (Call Pick Up)
 DirPickUp: Pick up a call from a specific extension in
your Call Pickup Group (Directed Call Pick Up)
 CallGrab: Grab a call from another compatible end-
point (Call Grab)
Some of the above will prompt on the telephone display
for additional information when activated.
These capabilities as well as soft keys related to ACD
functionality are described with additional usage details
in the BVoIP User Guide.
©
Your Polycom
IP Telephone
Business Voice over IP
IP Telephone User Guide

Making a Call
Placing a call requires only two steps which can be performed
in any order:
 Dial the number
 Pick up the handset, or press or
 If your organization has extension dialing:
 For external calls, dial ‘9’ plus a full national or interna-
tional number (if allowed by your administrator).
 For calls within your organization, dial the 4 digit exten-
sion number
 Otherwise, simply dial a full national or international number
NOTE: You can switch to a different call mode while a call is in
progress by lifting the headset or pressing or
Answering a Call
 For calls to your Primary Line—Lift the headset or press
or (if connected) key
 For calls on other lines assigned to your phone—Lift the
headset or press the Speakerphone or Headset (if connect-
ed) key and press the button beside the flashing phone line
Releasing a Call (Hang Up)
 Replace the headset or press the End Call soft key
Hold/Resuming a Call
 To place a call on Hold—press the Hold soft key or on
the phone unit
 While the call is on hold you can hang up the receiver
 To reconnect—press the Resume soft key
Ad-hoc Conferencing
All users have the ability to add up to 5 parties to an active call
 Press the Confrnc soft key or on the phone unit
 Enter the number of another party (existing call had been
placed on Hold)
 When the call is answered you can now converse with the
other party while the existing call remains on hold
 Press the Confrnc soft key to join all parties together
Transfer a Call
All users have the ability to transfer active calls to other num-
bers (internal or external). Transfers can be done either as
“Blind” or unmonitored or as “Consultative” or “Supervised”
where you can consult or announce the transfer before trans-
ferring a call.
To initiate a “Consultative/Supervised” transfer (Preferred
method):
 During a call, press the Transfer soft key or on
the phone unit (1st party has been placed on Hold)
 Enter the number of the party to whom you want to transfer
the call
 After speaking with the 2nd party, press the Transfer soft
key to complete the call
To initiate a “Blind” transfer:
 During a call, press the Transfer soft key or on
the phone unit (1st party has been placed on Hold)
 Press the Blind soft key
 Enter the number of the party to whom you want to transfer
the call
 NOTE: Transfer can be cancelled during establishment by
pressing the Cancel soft key. The original call is resumed.
Do Not Disturb
 Press on the phone unit to prevent the phone
from ringing for incoming calls. An icon appears for all lines
to confirm that DND is enabled
 NOTE: Activating DND on the phone only prevents the
phone from ringing; other connected endpoints will continue
to ring.
 Press again on the phone unit to turn off Do Not
Disturb
Muting Your Line
 While on an active call press
 You will still hear all other parties while mute is enabled, but
other parties cannot here you.
 To un-mute, press again
Call Forwarding
Enabling Call Forwarding on the phone is not recommended as
it will not effect any other connected endpoints and will be
overridden by forwarding settings on your line. Use of a fea-
ture access code as outlined in the BVoIP User Guide is rec-
ommended.
Call Logs
All missed, received and placed calls are logged and can be
accessed via your phone
 Press on the phone unit
 Select Call Lists from the menu. From this screen you can
review all missed, received and placed calls
 Select the appropriate call type
 Select the number you want to contact
 Press the Dial soft key to place the call
Voice Mail
A voice mail icon on the screen, a flashing line key, and a stut-
ter dial tone indicate one or more new voice mail messages
To listen to voice messages:
 Press
 NOTE: The screen will display the current message count
 Press the Connect soft key and the follow the voice prompts
Call Waiting
To answer a call waiting call:
 Press to highlight the call
 Press the Answer soft key
 The original call is now on hold and you are connected to
the new call
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