Polycom Unison Poly 311 User manual

Unison Poly 311/250/450
User Guide

Poly 311 Diagram
Poly 250 Diagram
Poly 450 Diagram
Answering Calls
Making Calls
End Calls
Hold Call
Pull Call
Transfer Call
Retrieving Voicemail
Conference Calls
Call Logs and Directories
Enable/Disable DND
Return to the Home Screen
2Rogers Unison | Poly 250/450 | User Guide
Table of Contents
01
02
03
04
05
06
07
08
09
10
11
12
3
4
5
6
6
6
7
7
7
8
8
9
11
13
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14

3
01
Rogers Unison | Poly 311/250/450 | User Guide
Poly 311 Diagram
Line
Buttons
Incoming
Call/
Voicemail
Indicator
Navigation,
OK
Headset
Speaker
Mute
Softkeys
Volume
Up/Down
Hold
Transfer
Voicemail

4
02
Rogers Unison | Poly 311/250/450 | User Guide
Poly 250 Diagram
Line
Buttons
Incoming
Call/
Voicemail
Indicator
Back,
Navigation,
Home
Headset
Speaker
Mute
Softkeys
Volume
Up/Down
Hold
Transfer

5
03
Rogers Unison | Poly 311/250/450 | User Guide
Poly 450 Diagram
Line
Buttons
Incoming
Call/
Voicemail
Indicator
Back,
Navigation,
Home
Headset
Speaker
Mute
Softkeys
Volume
Up/Down
Voicemail,
Application,
Contacts
Hold
Transfer

Answering Calls
›If you are not on a call you can; Pick up the handset,
press or , or press the softkey
›If you are on a call, press the softkey, the other
call will automatically go on hold
Making Calls
›If you are not on a call you can; Pick up the handset,
press or or select
›To place the call press the softkey
End Calls
›When on an active call you can pick up the handset,
press or or press the softkey
›**Any call that is on hold will first need to be resumed
and then ended as per above.
04
05
06
6Rogers Unison | Poly 311/250/450 | User Guide

7
Hold Call
›When on an active call press the hold button on the phone
or the softkey
›To resume the call press the hold button on the phone or
the softkey
Pull Call
›When not on a call OR when a current call is on hold,
press the softkey or dial *11
›The call will be pulled to the phone.
Transfer Call
›When on an active call press the or press the
softkey
›Enter the number to transfer to in the dialer screen (if you
are entering a 4 digit extension you will need to press the
softkey)
›Press the softkey immediately
to blind transfer
›Press the softkey once the line is picked
up to complete a warm transfer
07
08
09
Rogers Unison | Poly 311/250/450 | User Guide

10
11
8
Retrieving Voicemail
›You will know you have a voicemail as the voicemail indicator
(upper right corner) will blink when the phone is not ringing. You
will also get the number of voicemails in your VM box on the
lower right corner of your screen.
›VVX250: There is no dedicated voicemail button on this phone
model. To access your voicemail box, please dial *98
›VVX405: To access your VM press the button OR dial *98
›VVX311: To access your VM press the button OR dial *98
Conference Calls
›When on an active call press the button on the phone
or the softkey
›Press the softkey (you may need to press the
softkey if you do not see it)
›Dial the number of the person you want to join the
conference. Once the other caller has answered,
press the softkey
›Repeat the process to add more people to the
conference… up to five additional
›If you have calls on hold or that come in and would like to
join them into the conference use the Navigation keys
to highlight the call and press the softkey
Rogers Unison | Poly 311/250/450 | User Guide

9Rogers Unison | Poly 311/250/450 | User Guide
12 Call Logs and Directories
View Received/Missed/Placed Calls
›From the home screen, using the navigation buttons
do the following to access call lists
›Down Key – Missed Calls
›Left Key – Received Calls
›Right Key – Placed Calls
›You can dial from the call log by selecting the entry using
the navigation pad and pressing the softkey
›You can view information about the call (Date, Time, Call
Duration, Name) by pressing the softkey
›You can sort the list by pressing the softkey
(Ascending/Descending, Name/Time)
›You can change the type of call displayed (All Calls,
Missed, Received and Outgoing) by pressing the
softkey
›Add the number and name to your local contacts by
pressing the softkey

10
ContactDirectory
The Contact Directory are contacts that are stored in your phones memory and
backed up to our servers. This directory IS NOT shared with your Unison Softphone
Please note that if we need to reinitialize your account due to technical issues
your local contacts will be lost
Access the Contact Directory
navigation buttons select Directories, than Contact Directory
From the home screen, using the
In Contact Directory you can
›Search for Contacts
›View information about a contact by pressing the softkey
›While viewing the contact you can delete or edit the contact by
pressing the or softkeys
›You can dial from the directory by selecting the entry using the
navigation pad and pressing the softkey
›First and Last Name
›Add a new contact by pressing the softkey pressing Save
when done. You can put the following into a contact
›Phone or Contact Number
›Email
›Job Title
›Speed Dial or Favorite Index
›Label if you don’t want to use First and
Last Name for speeddials
›Assign a unique ring
›Auto Reject the call
›Divert it to another number
Rogers Unison | Poly 311/250/450 | User Guide

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Enable/Disable DND
›Press the softkey (you may need to press the
softkey to see it)
›You will see your line keys change to
›Repeat the process to turn DND o
Return to the
Home Screen
›From any screen you can press the button to return to
the main/home screen
Rogers Unison | Poly 311/250/450 | User Guide