ring VIDEO DOORBELL User manual

Alarm

Ring Alarm Base Station
The central hub of your Ring Alarm system.
Connects all of your Alarm devices to the
Ring app, so you’ll always stay in control of
your home, wherever you are.
Connects to power with the included
power supply.
Ring Keypad
Gives you hands-on control of your Ring
Alarm system. Mount it on a wall or place it
on a table near a door you use often.
Connects to power using the USB
power supply and cable.
Say hello to Ring Alarm.
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Ring Motion Detector
Alerts you to movement inside your home.
Mounts using hardware included with the
Motion Detector Install Kit.
Ring Range Extender
Extends the Z-Wave wireless network to reach
distant Alarm devices.
Ring Contact Sensor
Alerts you when a door or window is opened.
Uses the Sensor magnet and mounting hardware
included with the Contact Sensor Install Kit.
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Base Station
Keypad
Range Extender
Motion Detectors
Contact Sensors
1. Your home + Ring Alarm
This sample house shows how
Ring Alarm can be set up in a
home. You should customise
your Ring Alarm setup to meet
your own needs.
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1. First, download the Ring app for your iOS or Android device.
• Before setting up your Ring Alarm, make sure you have the latest version of the
Ring app from the app store.
2. Next, create your account.
• If you’re new to Ring, tap Create Account. The app will ask you to enter your home or
property address, your name, and email address, then ask you to create a password.
• If you already have a Ring account used for other Ring devices or Ring.com, use it to
log in to the Ring app.
3. Now you’re ready to begin setting up your Ring Alarm.
• From the Menu, tap Set up a device.
• Then tap Security Devices.
• Then tap Base Station.
Setting up your Ring Alarm is simple, and the Ring app will walk you through the process,
step by step. If you have any questions or need help with your Alarm, start here:
ring.com/alarm-faq
2. Set up your Ring account.
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The mobile app will now guide you through the
setup process.
To allow the app to communicate with the
Base Station during setup, you’ll be prompted
by the app to press the Pairing button on the
back of the Base Station until the blue ring
begins spinning.
The first time your Base Station connects
to the internet, it will automatically begin
a software update, which may take a few
minutes. The Base Station LED light should
show a blue ring with yellow spinning
around. When it’s complete, the LED will
be solid blue.
Once your Base Station is set up, the LED light
ring will use colour to tell you the status. Visit
ring.com/alarm-faq for an explanation of Base
Station LED light patterns.
Follow the app to continue the setup process.
Blue Spinning
Ready to pair
Blue Solid
Pairing successful
Blue Flashing
Pairing failed
White Climbing
Connecting to Wi-Fi
White Solid
Connected to
Wi-Fi or Ethernet
White Flashing
Wi-Fi network
connection failed
3. Set up your Alarm Base Station.
LED patterns during pairing
LED patterns connecting to internet
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4. Set up Assisted Monitoring.
What is Assisted Monitoring?
Assisted Monitoring sends automated calls to
you and your emergency contacts whenever
your Ring Alarm detects a security issue and
sounds the alarm. A subscription to Ring
Protect Plus is needed before you can sign
up for Assisted Monitoring. Your subscription
will also give you Cellular Backup in case your
internet goes down.
How do you get Assisted Monitoring?
1. After you add your Base Station, open a
web browser, visit ring.com/protect-plans
and subscribe to the Ring Protect Plus plan.
2. When you’re done, use the Ring app to
set up Assisted Monitoring, then continue
setting up the rest of your Ring Alarm.
What is self monitoring?
If you skip Assisted Monitoring, your Ring
Alarm will be self monitored. In an emergency,
your Alarm will sound, but it won’t signal the
monitoring service, and your emergency
contacts won’t receive automated calls
notifying them about the emergency.
If you choose self monitoring now, you can
go back and sign up for Assisted Monitoring
at any time.
See the chart on page 21 for an in-depth
comparison of Assisted Monitoring vs.
self monitoring.
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Emergency Contacts
(Assisted Monitoring only)
When an alarm signal is received, the monitoring service
will call your list of emergency contacts - people you trust
to answer the call and take care of your home in case you
can’t be reached.
Your emergency contacts should be able to:
• Answer their phone and handle Alarm emergencies.
• Respond to your home if assistance is needed.
• Unlock your home to give emergency responders access
to your home if necessary.
• Use your Ring Alarm and disarm it, if asked by authorities.
Save our number as a contact!
If we call during an emergency, you’ll know it’s us.
Ring Alarm: [phone]
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5. Set up your Alarm devices.
For the easiest setup, complete all three steps for each device before moving on to the next
one. Using the app and this guide, we’ll help you position your Alarm to improve the security
of your home.
Don’t pull out all of the tabs at once! It can make setting up your
Ring Alarm a lot more complicated. Wait until you’re ready to set up
a certain device, then only pull its tab when the app prompts you.
If you need to take a break and finish adding any of your security devices later, you can close
the app. When you’re ready, simply reopen the Ring app and tap the Set up a device button
on the dashboard or side menu.
Setting up your Ring Alarm security devices involves three steps:
1
Connect
the device to
your Ring Alarm.
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Configure
any unique settings
as needed.
3
Install
the device
in your home.
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Understanding Ring Alarm device codes.
Your Ring Alarm kit comes with a lot of devices. Each device has a
unique QR code and a 5-digit code on the back.
When working in the app, you can use this code to identify the
device you’re working with. These sample images show you where
you will find QR codes on your Ring Alarm devices.
Back of Motion Detector Back of Contact Sensor
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Range Extender
Range Extenders expand the range of your Ring Alarm
network and enable your devices to communicate with
the Base Station.
Connect
1
Configure
2
Install
3
The Range Extender works
best when it’s placed
between your Base Station
and your most distant Alarm
devices. You may need to
move this around to different
sockets within your home to
find the best placement.
To connect your Range Extender,
plug it into any socket for pairing.
Using the app, give it a unique name
and assign it to a room.
Plug the Range Extender into an socket
between your Base Station and one or
more Alarm devices.
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If you have multiple Contact
Sensors to add to your Ring Alarm,
remember to connect, configure
and install Sensors one at a time.
Connect
1
Configure
2
To connect a Contact Sensor, pull the tab
out of the back.
Using the app, choose the Sensor placement
(Door or Window), give it a unique name
describing the location, and assign it to a
room.
Door and Window Settings: If you’re using
the Contact Sensor on a door, remember to
configure the Placement setting to “Door”,
then decide if it’s a primary or secondary
door. Primary doors have Entry and Exit
Delays to prevent you from accidentally
triggering the alarm.
See page 20 to learn about Entry and Exit Delays.
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Contact Sensor
Contact Sensors can be installed on any door
or window. It doesn’t matter which direction
you install them or whether the Sensor or
magnet goes on the trim, as long as the
notches on the Sensor and magnet line up
and are no more than 1.27cm (1/2”) apart.
We recommend installing Contact Sensors on
every door and window that could be used
to gain access to your home. This includes
all first floor windows, and any second floor
windows above a garage, porch, or large tree.
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1. Find the brackets for the back of the
Sensor and magnet in the accessory bag.
2. Choose a mounting location (on the non-
hinged side of the door) where the Sensor
and magnet will be no more than 1.27cm
(1/2”) apart, and the notches on the side
of the two parts will be aligned (see right).
3. Mount the brackets using the included
tape or screws.
4. Snap the Sensor and magnet onto their
brackets.
Tampering a Sensor: Opening a Sensor cover
will show that the Sensor is “tampered” within
the Ring app. When you close the cover, the
Sensor should return to normal.
If you need to arm your Alarm while a Sensor
is tampered, you will be prompted to bypass
it to continue arming.
See page 19 to learn about Bypassing Sensors.
Install
31/2" (1.27cm)
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Motion Detector
Motion Detectors are designed to be smart. They detect movement
through rooms and hallways which an intruder would be likely to
pass through, while allowing you and your family to move freely
through your home.
In Normal Mode, your sensor detects motion constantly, but will
only notify you to the first detection. After three minutes of no
activity, it will restore and be ready to notify you again.
In Test Mode, your sensor detects motion constantly and will notify
you about every 15 seconds. This can help you test for blind spots,
pets, and other environmental triggers.
What you need to know about your Motion Detector:
• Should be installed 2.1m (7’) above the floor.
• Can be placed in a corner or on a flat wall (see illustrations).
• Requires a line of sight view of the room or area
with no obstacles or blind spots.
• Should never face a heat source such as a stove, fireplace or
windows with direct sun.
• Designed to ignore pets under 22kg (50lbs) when set to the
lowest motion sensitivity settings.
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1. Locate the bracket for
the back of the Detector
in the accessory bag.
2. Securely mount the
bracket using the
included tape or screws.
3. Snap the Motion Detector
onto its bracket.
Install
3
Connect
1
To connect your Motion
Detector, pull the tab out
of the back.
Configure
2
Using the app, decide if this
Motion Detector will be used
in an entryway or a room,
then give it a unique name
and assign it to a room.
Motion Detector on a wall Motion Detector in a corner
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Keypad
You’ll use your Keypad to arm and disarm your Alarm, so we recommend that you place it
in the hallway or near the door you most often use to exit and enter. Some people install a
second Keypad in their bedroom for easy access at night.
Connect
1
Configure
2
Install
3
Using the steps shown in the app, plug the Keypad into
a socket with the included USB cable and wall adapter.
Give your Keypad a unique name and add it to a room.
Don’t forget, you must create a personal access code,
which is used to arm and disarm your Alarm.
The Keypad can be mounted flush on a wall or placed on a
table using the reversible bracket, and can be left plugged
in or unplugged. Follow the instructions on the next page.
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To use the Ring Keypad on a table:
1. Slide the bracket off the Keypad.
2. Flip the bracket over, then slide it
back onto the Keypad.
To install the Ring Keypad on a wall:
1. Slide the bracket off the Keypad.
2. Place the mounting bracket on the wall,
then use the wall anchors and screws
from your kit to fasten the bracket to
the wall. (If using anchors, you should
pre-drill holes.)
3. Slide the Keypad onto the bracket.
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Away Mode
When you arm in Away
Mode, by default all
Sensors are armed. This
Mode should be used
when you go out and
there’s no one at home.
Disarmed Mode
No Sensors inside your home are armed.
This is useful when you’re at home and
want the freedom to go in and out easily.
Home Mode
When you arm in Home
Mode, only door and
window Sensors are
armed by default. This
Mode should be used
when someone wants to
stay home and feel safe.
6. Learn to use Ring Alarm.
Alarm Modes
Your Alarm system has three Security Modes to choose from: Disarmed, Away, and Home.
You can switch between them using the Keypad and the Ring app.
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How to Arm and Disarm your Ring Alarm:
Using the Keypad, enter your personal access code, and then press the
Disarmed, Away, or Home Mode button.
Using the app, simply tap the Mode of your choice.
Disarming will cancel your alarm signal.
If you have Assisted Monitoring, disarming the system during an alarm
cancels the alarm signal sent to the monitoring service. If you disarm
within 60 seconds of the alarm sounding, you may not receive calls
from the monitoring service. In an emergency, you can allow the alarm
to continue sounding without disarming until you’re sure it’s not needed.
Bypassing Sensors
The bypass feature allows you to arm your Alarm and
ignore a Sensor until the next time you arm your Alarm.
It’s most often used when you want to arm your Alarm
and need to leave a window open or ignore a device
issue now and resolve it at a later time.
Using your Keypad: When you try to arm and need to
bypass a Sensor, your Keypad will prompt you “Sensors
require bypass.” The !icon in the top right corner will
turn on, and the button will blink. You can press the
button to accept or do nothing to cancel arming.
Using the app: If you try to arm your Alarm and a Sensor
needs to be bypassed, you’ll get a notification.
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Choosing which Sensors are
armed in each mode
Each Security Mode arms specific groups
of Sensors. By default, Away Mode arms all
Sensors and Home Mode arms only Contact
Sensors used on doors and windows. You
can customise which Sensors are armed in
Home and Away Mode. For example, if you
want to avoid arming a specific door while
in Home Mode, you can adjust this using
Mode Settings.
Understanding Entry &
Exit Delay
Exit Delay gives you a short period of time
to leave your home once you’ve armed
Ring Alarm. You’ll hear a series of chirps
to remind you that there is only a few
seconds to exit your home and close the
door. When your Exit Delay ends, your
Alarm is in Armed Mode. Opening your
door will trigger the Entry Delay to begin
counting down.
Entry Delay gives you a short time to disarm
your Ring Alarm when entering your home.
You’ll hear reminder chirps during the delay,
and when the delay ends, if you don’t disarm,
your Ring Alarm siren will sound.
To use Entry and Exit Delays, set the Contact
Sensor Placement setting to Main Door.
Customise each delay for any time between
0 seconds (no delay) and 180 seconds
(3 minutes). Just make sure you have enough
time to arm and disarm your Alarm.
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